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The Future of Corporate Learning: Trends and Predictions
David WentworthSenior Learning Analyst
Brandon Hall Group
Charles DeNaultSr Director of Product
MarketingSaba
2 | ©2014 Saba Software, Inc.
Participation is Encouraged!Emoticons for responding to questions…
How to Ask Questions and Make Comments?
During Session Type questions/comments
into the “Chat” box
Type in your question hereAttendees will receive the slides & recording playback link after the webinar
For Technical Support, please contact:
Email: [email protected] Support Phone: (877) 799-7222
4 | ©2014 Saba Software, Inc.
Winner will be announced at the end of this webinar!
Question: Work has changed in the past few years. In what ways has your workplace changed?
Tweet for Cupcakes!Tweet to @SabaSoftware #HappyAtWork
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#CLOwebinar
Speakers: Charles DenaultSenior Director of Product MarketingSaba
David WentworthSenior Learning AnalystBrandon Hall Group
Moderator: Frank KalmanSenior EditorChief Learning Officer magazine
The Future of Corporate Learning — Trends and Predictions
#CLOwebinar
Frank KalmanSenior EditorChief Learning Officer magazine
The Future of Corporate Learning — Trends and Predictions
#CLOwebinar
Charles DenaultSenior Director of Product MarketingSaba
The Future of Corporate Learning — Trends and Predictions
David WentworthSenior Learning AnalystBrandon Hall Group
Learning & Development
Talent Management
Leadership Development
Talent Acquisition
HR/Workforce Management
RESEARCH PRACTICES
8©2014 Brandon Hall Group, Inc.
Now entering its 20th year, the Brandon Hall Group Excellence Awards Program is the most prestigious awards program in the industry. Often times called the “Academy
Awards” by Learning, Talent and Business Executives,the program was one of the first of its kind in the learning industry.
The Brandon Hall Excellence in Technology Awards program recognizes the many technological advances made each year by solution providers in commercially-available
tools and technologies for learning, talent management, sales and marketing.
For more information about the categories, judging criteria and how to apply, please visit our website: http://go.brandonhall.com/Excellence_Awards_Home
You can also contact us at: [email protected] or call Rachel Cooke at (954) 732-9076
Excellence in Technology Awards Submission Deadline: September 12, 2014
9©2014 Brandon Hall Group, Inc.
Participation is Encouraged!
Type in your question here
Asking Questions and Making Comments
During Session
Type your questions into the question box
After SessionEmail: [email protected] Website: www.brandonhall.com Phone: (561) 306-3576
PRESENTATION IS RECORDED – PLAYBACK AND SLIDESWILL BE SENT TO ALL ATTENDEES AFTER THE WEBINAR
Follow us!@BrandonHallGrp
11©2014 Brandon Hall Group, Inc.
Today’s Discussion
• Learning is shifting significantly
• Social
• Mobile
• Big Data
• More possibilities
12©2014 Brandon Hall Group, Inc.
The World of Work is Changing
OldHierarchyData/process-centricTop-down controlHomogenousManaged changeIntegrated silosPermissionIncremental improvement
13©2014 Brandon Hall Group, Inc.
The World of Work is Changing
OldHierarchyData/process-centricTop-down controlHomogenousManaged changeIntegrated silosPermissionIncremental improvement
NewWirearchyPeople-centricBottom-up collaborationDiverseOrganic innovationBorderless unificationEnablementAgile transformation
14©2014 Brandon Hall Group, Inc.
Poll: How is Work Changing for You?
• Wirearchy• People-centric• Bottom-up collaboration• Diverse• Organic innovation• Borderless unification• Enablement• Agile transformation• Other (comment in chat)
15©2014 Brandon Hall Group, Inc.
Apprentice Centered
Teaching Centered
Learner Centered
Relationship Centered
One to One Relationships One to Many Many to Many Community to Many
Focus on Quality of Craft
Focus on What Needs Taught
Focus on Learners Needs/Outcomes
Focus on Relationships: People, Content, Work
Before 1930s 1930-1970s 1970s-2010 2010-Beyond
Evolution of Learning
16©2014 Brandon Hall Group, Inc.
Apprentice Centered
Teaching Centered
Learner Centered
Relationship Centered
Before 1930s 1930-1970s 1970s-2010 2010-Beyond
Internships, Mentoring, Coaching
Classroom
Performance Support & Job Aids
Video, Computer/Internet Learning
Blended & Experiential
Social
Mobile
Evolution of Learning
17©2014 Brandon Hall Group, Inc.
Social = Informal
70%
20%
10%70/20/10: Lombardo & Eichinger, Center for Creative Leadership
Courses & Reading
Feedback & Examples
On-the-Job Experiences
• Formal Learning/Catalog• Certification & Compliance• Classrooms
• Groups Associated with Classes• Impressions• Expertise Location
• Idea Engine• Real-Time Collaboration• Groups & Workspaces
19©2014 Brandon Hall Group, Inc.
Poll: How much of Learning is Informal?
• None• 1-10%• 11-25%• 26-50%• 51-75%• More than 75%
20©2014 Brandon Hall Group, Inc.
How much learning is informal?
More than 75%
51%-75%
26%-50%
11%-25%
1%-10%
None
0% 5% 10% 15% 20% 25% 30%
20%
28%
22%
16%
13%
2%
21©2014 Brandon Hall Group, Inc.
Case Study: Guitar Center
Saba.com/Blogs – Perfect Harmony June 12, 2014
22©2014 Brandon Hall Group, Inc.
“90% of our investment was in 10% of learning” – Chris Salles, Director of eLearning
Case Study: Guitar Center “More Stories to Tell”
23©2014 Brandon Hall Group, Inc.
“We’re going from 25 SMEs to 12,000!”
Why Social Learning?
• Disseminate information quicker
• Share information among stores
• Collaborate, record and share
• Mobile access
About Guitar Center• Over 250 locations
nationwide• 12,000 passionate
employees• Largest retailer of
musical instruments and related gear
What are we using?
BHG, Social & Collaborative Learning, 2014
Learner generated blogs
Learner generated videos
Micro-blogs
Expert directory
Wikis
Content rating
Learner comments
Discussion forums
22%
29%
32%
33%
46%
50%
50%
63%
22%
23%
25%
27%
29%
29%
38%
40%
High Usage
Highly Effective
24©2014 Brandon Hall Group, Inc.
What are we doing?
BHG, Social & Collaborative Learning, 2014
Other
The learner experience is a social environment where people can find others with similar needs/interests, find related content, and contribute material of their own.
Learners have access to items such as blogs, podcasts, etc,as well multiple means of synchronous and asynchronous communication.
There is limited collaboration via an existing system that allows messaging and/or document and media sharing.
Learning-related collaboration and social networking takes place, but outside of formal or official channels.
There is currently no real collaboration taking place outside of the classroom other than e-mail.
2%
9%
16%
30%
28%
15%
2%
8%
18%
38%
24%
10%
Hi PerformersOverall
25©2014 Brandon Hall Group, Inc.
26
Critically important
Highly important
Moderately important
Slightly important
Not at all important
10%
20%
30%
27%
14%
How important is social for learning?
26©2014 Brandon Hall Group, Inc.
Significantly more focus
More focus
Remain the same
Less focus
Significantly less focus
17%
56%
25%
1%
2%
Right Now
One Year From Now
Poll: How will Mobile Learning fare in the near future?
• Decrease significantly• Decrease somewhat• Remain the same• Increase somewhat• Increase significantly
29©2014 Brandon Hall Group, Inc.
30
The Near Future of mobile
30©2014 Brandon Hall Group, Inc.
It will increase significantly
It will increase somewhat
It will remain the same
It will decrease somewhat
It will decrease significantly
38.7%
48.7%
12.0%
0.0%
0.7%
Case Study: Weight Watchers “Nimble and Bite Sized”
31©2014 Brandon Hall Group, Inc.
“No one wants a 4 hour eLearning course. They want something right now, that’s 10 minutes, and they want it to be good.”
– Dan Hoffmaster, Sr. Manager of Learning Technology
Why Mobile Learning?
• Pull is replacing Push
• Nimble and Bite Sized
• Easily Accessed
• BYOD Culture
• Onboarding and retention
About Weight Watchers• 25,000 Employees • Operates in 30
countries• For over 40 years has
helped millions lose weight
Saba Case Study 2014
How Big is Big?
Source: IDC
2.8
zettabytes
That’s 2.8
Billionterabytes
That’s 2.87
Trilliongigabytes
How Big is Big?
Source: IDC
2.8
zettabytes
That’s 2.8
Billionterabytes
Less than
20%
That’s 2.87
Trilliongigabytes
How Big is Big?
Source: IDC
2.8
zettabytes
That’s 2.8
Billionterabytes
Less than
1%Less than
20%
That’s 2.87
Trilliongigabytes
How Big is Big?
Source: IDC
2.8
zettabytes
That’s 2.8
Billionterabytes
Less than
1%Less than
20%
40zbby 2020
That’s 2.87
Trilliongigabytes
How Big is Big?
Source: IDC
2.8
zettabytes
That’s 2.8
Billionterabytes
Less than
1%Less than
20%
40zbby 2020
That’s 2.87
Trilliongigabytes
How Important is Big Data?
Global expansion
Economic insecurity
Shortage of talent
Big data
Mobile technology
Social media
31.3%
32.1%
42.5%
43.6%
50.0%
51.3%
Percentage of organizations that consider the following to be important topics for the next 12 months to a high or very high extent
Source: Brandon Hall Group 2014
Poll: Where is your company with Big Data?
• Beginning to research• Researching• Planning a pilot• Pilot(s) in place• Using regularly (please share in
text chat your main use case(s))
41©2014 Brandon Hall Group, Inc.
Bad Analysis = Poor DecisionsReport Poor Analysis Potentially Poor Decision
Decline in attendance Get rid of course
Poor passing scores Make the certification test easier
Increase in course requests Run more courses and make them cheaper to deliver
High “smile” sheet scores Higher course investments
Decline in on-line course completions Cut the online course
Lack of social learning tool usage
Cut the social learning tool
Case Study: Dimension Data “It’s all about Adoption”
43©2014 Brandon Hall Group, Inc.
Why Machine Learning?
• Adoption of talent management
• Engagement through recommendations for learning, performance support and career guidance
About Dimension Data• 23,000 Employees • Operates in 58 countries• 6,000 System Integration clients
Questions?
45©2014 Brandon Hall Group, Inc.
David WentworthSenior Learning Analyst
Brandon Hall Group
Charles DeNaultSr Director of Product
MarketingSaba
47©2014 Brandon Hall Group, Inc.
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