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The Future of Governance
The Future of Governance
Is your services governance function prepared for the future or for the past?
Recently, KPMG polled participants at a roundtable discussion about their services governance capabilities. Here is what they said.
© 2013 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. 2 The Future of Governance
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Q: Our services governance organization effectively addresses the overall needs of our business
© 2013 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved.
With only 4% certain of their value to the business, the vast majority are seeking ways to improve their effectiveness.
The Future of Governance
Lots of room for improvement
Strongly agree
Somewhat agree
Not sure
Somewhat disagree
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Q: Our services governance group effectively manages risk on behalf of the enterprise
© 2013 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved.
In an increasingly regulated environment, risk management needs to be a core capability of the services governance function
The Future of Governance
52% of respondents indicated risk management was a gap in their capabilities.
Lots of room for improvement
Strongly agree
Somewhat agree
Not sure
Somewhat disagree
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Q: To what degree are you currently using analytics in the services governance function?
© 2013 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved.
While everyone sees the value in analytics, only 41% have taken steps to make it core to the function
The Future of Governance
A tale of two cities…roughly half of respondents are leveraging the data advantage while the other half are struggling to make sense of it.
Rarely Core to our function
On a case by case basis
6 © 2013 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. The Art of Services Governance
Is your organization prepared to govern cloud-based providers? Is your group leveraging the cloud to improve the governance function?
Q: The cloud will have a significant impact on our services governance function
Nearly two thirds believe cloud will have a significant impact on services governance.
Strongly agree Somewhat agree
Not sure Somewhat disagree
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Q: Our Services Governance function currently leverages social media effectively to perform our role in the enterprise
© 2013 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved.
Yet more than two thirds believe their governance team can improve greatly in leveraging social media.
The Art of Services Governance
Social media can be a powerful tool in identifying and monitoring risk, engaging with business stakeholders and vendors…
Lots of room for improvement
Not sure
Somewhat disagree
Somewhat agree
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Q: Our services governance organization has sufficient quantity and quality of talent required to effectively execute on our value proposition to the business
© 2013 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved.
Only 29% are confident they have the “right” talent on board.
The Art of Services Governance
Are you aligning your services governance workforce to meet the business needs of tomorrow?
Lots of room for improvement
Strongly agree
Somewhat agree
Somewhat disagree
© 2013 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. 9 The Future of Governance
Disruptive forces that will likely impact services governance…
Data & Analytics
Risk
Regulatory Scrutiny
Cloud
GBS 2.0
Social Media
Talent
Value Drivers for the ‘Futurized’ Services Governance Organization
© 2013 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. The Art of Services Governance 10
To learn more about KPMG’s Governance Services Visit Us at:
http://www.kpmginstitutes.com/shared-services-outsourcing-institute/insights/2013/governance-outsourcing-shared-services.aspx
© 2013 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. The Art of Services Governance 11
Eugene M. Kublanov Managing Director, KPMG Shared Services and Outsourcing Advisory
+1 (925) 918-2175
Contact us: Liz Evans Managing Director, KPMG Shared Services and Outsourcing Advisory
+1 (312) 953-4891
© 2013 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. The Art of Services Governance 12
