Future of Jisc’s Library Support ServicesLiam Earney and Ross Macintyre
Agenda»The Challenge»Library Support Services Business Analysis»Methodology»Strategic options»Tactical options
› Data orchestration› Service consolidation and coherence› Workflow support› Advocacy
»Discussion02/05/2023
Future of Jisc’s Library Support Services
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Future of Jisc’s Library Support Services
The problem
»Number of well used library support services› JUSP, KB+, Jisc Collections
subscription services»New services in development
› Ebooks, OA, preservation» Increasingly active beyond
‘library support’ domain› OA & research, discovery
Positive experience»Fragmented and confusing portfolio»Service rather than customer focus»Duplication of effort/resource»Uncertain relation to wider environment and workflows»Point solutions over end-to-end» Inefficient workflows» Institutions and Jisc aren’t
deriving benefits in terms of service improvement and business/management information
Negative perception
Library Support Services study
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Future of Jisc’s Library Support Services
1. Understand the wider library systems landscape• Systems vendor
strategies• Institutional strategies• New requirements
2. Understand how institutions were managing/navigating that landscape
3. Understand how Jisc services related to that landscape and each other
4. Make recommendations for the development of Jisc services so that they add value to users and each other
Business Analysis
MethodologyBuilding on HEFCE Shared Services Study
Methodology
»Landscape study»Processes and systems consultation
› What systems are in use?› How satisfactory are the systems?› What systems are used for specific tasks?
»Data handling analysis
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Future of Jisc’s Library Support Services
Landscape study
»Overview library systems and digital library service providers relevant to HE
»Emphasis on integrated Library Services Platforms providers› Broad scan of their overall strategic posture and direction
»Review of systems in use by UK HE› Survey of intentions on change of provider
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Future of Jisc’s Library Support Services
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Future of Jisc’s Library Support Services
Processes and Systems Consultation
80 survey submissions and 100 workshop delegates across UK
Data handling analysis
»Authority Type › Is the data element part of a controlled list of values or
identifiers (internal or external to the service)?»Intervention
› Is the data edited in some way, either manually or automatically?
»Entity › what type of data? (e.g. Repository, Article, Journal)
»Source › Created by the service or ingested from an external provider?
All data analysed to understand
» 02/05/2023 Future of Jisc’s Library Support Services
Strategic responseWhat role should Jisc play?
Taking account of the wider landscape
»Change and churn will continue› Technology innovation› Changes in scholarly communications› Supply chain developments
»Library systems› Development of ever larger walled gardens› Consolidation means less responsiveness to local needs – UK› Global user group power leads to gaps at the local level
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Future of Jisc’s Library Support Services
Number of potential options for Jisc»Option 1 – Withdraw - market is healthy wind down its own role »Option 2 – Conquer - fill all the roles in the competitive
landscape scan via partnership, acquisition or competition»Option 3 – Concentrate - Select a strategic subset of systems,
roles that have coherence for themselves, thus competing against other providers for some business lines whilst avoiding doing so for others
»Option 4 – Triage - Identify gaps and challenges in the existing systems and resources, with specific reference to UK practices, and therefore seek to complete the jigsaw puzzle by complementing existing providers, thus making critical yet diverse contributions, sometimes with limited life expectancy
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Future of Jisc’s Library Support Services
Tactical responses
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Future of Jisc’s Library Support Services
Data orchestration
EntityNumber of JLS systems storing information on
this entityOrganisation 13Journal 10Time 7Place 6Platform=Repository 5Quantity 4Person 4Holdings 4Item=Article 3Package 3Platform=Other 3Event 3Item=Other 2Licence 2Grant 2Item=Archival Unit 1
»Up to 13 systems storing the same data independently of each other› Organisation names› Journal titles
»Duplication of effort
Service coherenceDomains not silos
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Bibliographic Data Services
»Aggregating data from all UK HE libraries › collections management › preservation › eBooks availability tracking › benchmarking› resource discovery
»‘Bibliographic Data Knowledge Base’
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Future of Jisc’s Library Support Services
Subscription management
»Journals and Organisations
»Subscriptions and Usage»Licensing»Business Intelligence
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Future of Jisc’s Library Support Services
Research outputs
»Jisc’s open access offer› Policy compliance› Discovery, usage and impact› Cost management› Metadata and Interoperability
Immediate actionsKey tactics
Key tactics
»Development of a ‘Bibliographic Data Knowledge Base’»Data Orchestration and Standards»Infrastructure optimization»Workflow mapping (UX)»Access management (single sign-on to support working
across services)»Business case development (including business models for
revenue generation)»Change management (teams/ways of working)
Delivery plan (2-3 year) covering:
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Future of Jisc’s Library Support Services
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KB+ Editing core titles
Future of Jisc’s Library Support Services
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JUSP – Core title usage
Future of Jisc’s Library Support Services
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JUSP – Highest use titles
Future of Jisc’s Library Support Services
Key tactics
»Development of a ‘Bibliographic Data Knowledge Base’»Data Orchestration and Standards»Infrastructure optimization»Workflow mapping (UX)»Access management (single sign-on to support working
across services)»Business case development (including business models for
revenue generation)»Change management (teams/ways of working)
Delivery plan (2-3 year) covering:
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Future of Jisc’s Library Support Services
Subscription managementThinking through the implications
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Future of Jisc’s Library Support Services
Subscription manager from Jisc DR
Consortial
NegotiationJisc
Collections
JournalsBooks
DatabasesArchives
Multimedia
Subscription and
PurchasingJisc
Collections
websiteEbooks tracking
and decision support
JUSP and KB+
Usage tracking
JUSP
Licence management and
infoJisc
Collections web site
KB+
SHERPA ROMeO
Entitlement
tracking
KB+
SUNCAT
Perpetual Access
KB+
Keepers Registry
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Future of Jisc’s Library Support Services
Subscription Manager from Jisc DR
Consortial Negotiation
Jisc Collecti
ons
Journals, Books,
ArcDatabases, hives,
Multimedia,Geospatial
Subscription and
Purchasing
Jisc Collections
web siteEbooks tracking
and decision support
JUSP and KB+
Usage tracking
JUSP
Licence management/
info
Jisc Collections
website
KB+
SHERPA ROMeO
Entitlement tracking
KB+
SUNCAT data
Perpetual Access
KB+
Keepers Registry
Data & Interoperability
02/05/2023
Future of Jisc’s Library Support Services
Subscription Manager from Jisc DR
Consortial Negotiation
Jisc Collecti
ons
Journals, Books,
Databases, Archives,
Multimedia, Geospatial
Subscription and
Purchasing
Jisc Collections
web siteEbooks tracking
and decision support
JUSP and KB+
Usage tracking
JUSP
Licence management/
info
Jisc Collections
web site
KB+
SHERPA ROMeO
Entitlement tracking
KB+
SUNCAT data
Perpetual Access
KB+
Keepers
Analytics & business intelligence
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Future of Jisc’s Library Support Services
Subscription Manager from Jisc DR
Central Jisc systems
• Data warehouse
• Customer service
• Account managers
Jisc DR
Services
• Research Outputs
• Bibliographic Data Services
Third party systems
• Library Service Platforms
• External knowledgebases
Subscription
Manager
Workflow support
Avoid tight integration with 3rd parties
»Responses to the Library Support Services survey emphasised › Diverse supply chain requires multi-step processes and variable
workflows by institutions› Growing centrality of a relatively closed and inflexible Library
Service Platform reinforces such workflows › Tight integrations likely to be unsuccessful
»Focus on data exchange between services based on community norms and standards
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Future of Jisc’s Library Support Services
New requirementsWhat else did we learn from the feedback received?
Evolving service needs
»Jisc should fill gaps, offer shared and managed services and fast track responses to new challenges:› Collection management› eBooks metadata› Research outputs› Perpetual access
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Adding value to library services
»Work with RLUK, SCONUL and the British Library to promote and undertake› Advocacy for good practice › Principles for data and software services› Standards adoption and implementation› Skills› Data services – preparation, enhancement and management
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Discussion