Evolution of Technology (s)

Peter Schwartz SVP, Strategic Planning Andrew Ysursa Sr Manager, Strategic Planning

Third Wave of Computing: “Internet of Things” Adds intelligence everywhere

LAN/WAN

Client

Server

Millions

SNA

Mainframe

Terminal

Thousands

LTE

Cloud

75 Billion Connected “Things”

Mobile . Social . Cloud . Connected . Intelligent

Mobile Device as a Powerful Personal Hub

Augmented Reality Voice/NLP

Evolution of User Interfaces: Omni-channel

Gesture controlled

Leads

Prospects

Customers

Social Proof & Relationship Science: the Future of CRM

In-Memory Revolution driving Real-time Intelligence

•  Offers greater speed, more predictable, larger capacity, ability to handle structured, semi-structured, and unstructured data

•  Optimal for massive amounts of data,

complex operations, & business challenges demanding real-time support

Predictive Analytics • Critical to sense the environment & respond in real-time, and meet users in their moment of need

–  Customer management

–  Production systems

–  HR and recruiting

–  Pricing models

–  Healthcare

•  Advancements in NLP, smart data, & neurobiology will evolve AI systems

•  Powered with instant knowledge, these personal management hubs/ assistants will

•  prioritize & optimize

•  prompt as well as respond

From Personal to Intimate Computing

•  span personal & professional lives

•  continuously learn

Thank you