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Jens Haase [email protected] Consetto, Darmstadt, Germany http://www.consetto.com The Future is Unsupervised
Jens Haase [email protected]
!Consetto, Darmstadt, Germany
http://www.consetto.com
The Future is Unsupervised
mailto:[email protected]://www.consetto.com
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About us
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Vision
Help Desk System
Forum
FAQ
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Benefits of Consetto FAQ
• Language independent
• Domain independent
Both require unsupervised methods
Key phrase extraction Topic Model 2 dimensional Text
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Key phrase extraction
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Topic Model (LDA)
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Semantic Relation
Words occurring in similar context have similar meaning
The meaning of a word can be defined by its context
[ Harris, Saussure ]
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2-dimension text (JoBim)
http://jobimtext.org
http://jobimtext.org
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2-dimension text (JoBim)
http://jobimtext.org
http://jobimtext.org
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2-dimension text (JoBim)
http://jobimtext.org
http://jobimtext.org
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Putting things together
How to replace my sd memory card sd_card
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Thank You !Jens Haase
!Consetto Darmstadt Germany
http://www.consetto.com
mailto:[email protected]://www.consetto.com
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Market
5.4 Billion USD (Gartner)
48% write E-Mail (Zendesk)
no response call
Text-based support is not trustworthy. Why ?
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CRM
Current Issues
Documentation
FAQ
