OUR HISTORY

The Grounds Guys® was founded in Caledon, Ontario in 1989 by the 10 Van Stralen Brothers under the name “Sunshine Grounds Care.”

THE DWYER GROUP

In February 2010, The Dwyer Group acquired exclusive rights to market the Sunshine concept under the name The Grounds Guys® landscape management and added the company to its 6 already successful service brands.

Headquarters are in Waco, TX.

UNITED STATES &

CANADA LOCATIONS

• 198 US Locations

• 40 Canadian Locations

OUR MISSION

To exceed customers’ expectations by providing exceptional front-line service with well-trained employees who thrive because of our positive culture.

CULTURE OF CARE

WHAT MAKES US DIFFERENT

OUR DIFFERENCE• Clean, Branded Vehicles• Professional, Uniformed Personnel• Timely Response Guarantee• Safe, Reliable Equipment Maintained Daily• Status and Quality Reports Delivered Timely

SERVICE QUALITY

GARBAGE•Pick-up, Bag and Remove

•Assign one Team member to pick up garbage immediately upon arrival to a customer, so as not to hold up the lawn cutters

•Start with lawn areas and systematically cover all garden and shrub areas

CUT & TRIM•Trim all trees, fences and edges

•Set appropriate deck level & cut in an alternating pattern.

•Take care not to speed, miss spots or spin tires, especially when ground is wet

•Point deck shoots away from ponds, pools and parked cars

•Remove suckers from trees

GARDENS & SHRUBS

•Remove weeds & use Horticultural vinegar every visit

•Work up mulch and soil areas as per contract frequency

•Maintain sharp neat edges using Vertical trimming

• Maintain shrubs to look manicured & remove clippings.

CURBS & HARD SURFACES

•Curbs collect grass clippings, weeds, pinecones, dirt & debris

•A perfect job on the lawn will often be overlooked by the owner when the curbs look messy

GRASS CLIPPINGS•Grass clippings need to be blown off of all hard surfaces

•Take care as to the direction you are blowing them (work with the wind)

•In high growth seasons, it may be necessary to remove clippings from the lawn area

C-A-R-E•Final inspection•Inspect all 5 areas & take care of any deficiencies

•Care for our customers•Care for the equipment•Care for the environment

•Care for your team

G C G

C G C

SUMMER QUALITY CONTROL – GC3

THE GROUNDS GUYS OPERATING SYSTEM

To help franchisees deliver exceptional customer experience, we have developed four customer care systems:

1. CARE Tickets2. VIEW Reports3. E-Doorhangers4. Customer Surveys

SERVICE QUALITY

V I E W

Visit

Inspec

t Evaluat

e

Write

E-DOORHANGERS

• An e-Door hanger is a simple courtesy to customers to notify them of a service that was performed while they were away.

• It also serves as a way to document notes about the property for the customer to stay informed.

GroundsNet

GroundsNET is a robust customer relationship management system that allows us to efficiently and effectively:• Track our customers needs• Accurately construct, display, and deliver quotes• Monitor communications• Send reports• Create tasks• Leverage/Access knowledge across the system• Centrally locate business content

COMPETITIVE PRICING

With highly refined estimating systems, we can precisely determine the time and personnel required for any contract - big or small.

Supported by our powerful regional and national resources, our local offices can take on practically any challenge.

Our commitment to LEAN management, allows us to provide what we feel is the best value in the business.

ONGOING TRAINING & SAFETY

The Grounds Guys® is committed to providing ongoing training for each employee, along with the protective equipment needed to reduce the risks associated with their job.Training Programs Include:

• First Aid

• OSHA

• Customer Care

• Horticulture Best Practices

RELIABILITY

When you need us, we’ll be there!

RELIABILITY

Reliable Service

• Our equipment is maintained daily

• We tailor an equipment package to suit the needs of the site

• We use only late model, state- of-the-art equipment

RELIABILITY

Reliable People

With over 200 locations in North America pooling their experience, best practices and creative solutions, The Grounds Guys® is uniquely positioned to serve local, regional, national, and international clients.

ENVIRONMENTAL SUSTAINABILITY

The Grounds Guys® is committed to becoming increasingly aware of environmentally friendly practices in all of our business activities. We are continuously looking for ways to reduce our footprint, such as becoming more CARBON NEUTRAL through the use of propane-powered equipment.

Environmental Sustainability Awareness

ENVIRONMENTAL SUSTAINABILITY

L.E.E.D. Certifications & Green Buildings

L.E.E.D. certification for GREEN BUILDINGS is gaining momentum and acceptance throughout North America. Our clients look to The Grounds Guys® to help them achieve and maintain L.E.E.D. status. We achieve this by using innovative products and techniques designed to help our customers build and maintain sustainable infrastructure and buildings.

Barry MarusakMarketing SpecialistBarry.Marusak@GroundsGuys.com254.745.2515GroundsGuys.com