+ All Categories
Home > Documents > The Growing Concern October 2015

The Growing Concern October 2015

Date post: 23-Jul-2016
Category:
Upload: sandy-munley
View: 216 times
Download: 1 times
Share this document with a friend
Description:
The Official Monthly Publication of the Ohio Landscape Association
36
A PUBLICATION OF THE OHIO LANDSCAPE ASSOCIATION Concern e Growing OCTOBER 2015 OLA Central Ohio Meeting Facility Tour October 15, 2015 PAGE 7 OLA Annual Meeting November 19, 2015 PAGE 35
Transcript
Page 1: The Growing Concern October 2015

A P U B L I C A T I O N O F T H E O H I O L A N D S C A P E A S S O C I A T I O NConcern

The GrowingOCTOBER 2015

OLA Central Ohio Meeting Facility TourOctober 15, 2015PAGE 7

OLA Annual MeetingNovember 19, 2015 PAGE 35

Page 2: The Growing Concern October 2015

BIGGER SAVINGS

Offering an average savings of22.8% compared to other top insurance carriers with discounts for OLA members.

BETTER COVERAGE

Unique coverage not offered by most insurance carriers for faulty workmanship and contractors equipment.

BEST VALUE

For over 22 years, our experienced staff has provided fast, friendly service to green industry professionals.

Introducing a unique landscaper insurance program now available to Ohio Landscapers. Call Greg at 440-537-2292 today to receive a personal consultation and to discuss whether we are the right carrier for you. Get started by going to www.botsoninsurancegroup.com to complete the Landscape Contractors Quote form and email it directly to [email protected] or fax it to 440-934-0379. Don’t wait, call today!

THREE REASONS TO CONSIDER CHANGING YOUR INSURANCE AGENT.

HELPING OVER 150 GREEN INDUSTRY CLIENTS

Botson Ad Final.indd 1 8/25/2015 4:21:38 PM

Page 3: The Growing Concern October 2015

The Growing Concern x October 2015 x 3

PRES IDENT ’S COLUMN

It’s been a busy season. It’s been a great season. It’s been the best season we have ever had. All of those expressions is what I’ve heard everyone in the landscape industry saying. I can say without a doubt, that we have had the best season in many ways. First of all, our profit is better than ever. Secondly, the projects we have installed are unique in their own way and lastly, we have made it to my favorite time of the season…fall. That’s correct; fall is my favorite time of the year. Except if you ask me in April, I will tell you that the spring is my favorite time of the year. I think that’s just because I’m tired of the snow.

With fall upon us, it is time to put it in high gear and rake in a little extra profit prior to a long winter. Most customers are already preparing for what is coming in just a few short months. There are plenty of opportunities before the weather changes to add to your bottom line.

First, educate your clients that fall is a great time for planting or reseeding a lawn. Encourage them to thatch or aerate their lawn which pays big dividends down the road. A fall fertilization is also the best way to prepare a lawn for the upcoming months. Products for your fall seeding projects are in stock and ready for pick-up/delivery at a number of our supplier member’s places of businesses.

FALL PROFITS

STEVE MOORES.A.M. Landscaping, Inc.

A second service this coming fall to offer is seasonal color displays. Changing out the summer impatiens or begonias that have run their course with fall mums, ornamental grasses, or even pumpkins in the landscape will also put some green in your pocket. While on your client’s property don’t forget to offer planting bulbs like tulips, daffodils, and hyacinth, giving your client something to look forward to in the spring. Without a doubt, your fall planting materials can also be found at our member nurseries and garden centers.

This is also a great time of year to get with your existing clients and plan projects for this coming spring. Assuring them that they are the first stop in the spring may accelerate the purchasing process. Just remember, if they do purchase, they will be looking for you on the first day the grass is visible. When designing your projects, please keep all of our supplier members in mind.

Also, this coming fall and then continuing through the winter, your OLA has numerous upcoming events to educate yourself, broaden your service offerings, and network with some of the best in the industry. Please check out the calendar of events at ohiolandscapers.org for more details. Here’s to a profit filled fall.

Page 4: The Growing Concern October 2015

FEATURES

3 PRESIDENT’S COLUMN Fall Profits

8 PERENNIAL FOCUS Aconitum Monkshood

12 PLANT OF THE MONTH Corylopsis spicata Spike Winterhazel

16 FISCAL FITNESS Retirement Income

20 FOR SAFETY SAKE OSHA On-site Consultation

26 ARE YOU GIVING YOUR CUSTOMERS WHAT THEY REALLY WANT?

32 DIRECTIONS Your Membership

INSIDE EVERY ISSUE

6 WELCOME NEW MEMBERS

33 ADVERTISING INDEX

TABLE OF CONTENTS

O C T O B E R 2 0 1 5 W W W. O H I O L A N D S C A P E R S . O R G

OFFICERSPresidentSteve Moore

President-ElectBryan Taynor

TreasurerCathy Serafin, ASLA, RLA

Immediate Past PresidentJoe Twardzik, CID

OHIO’S PROFESS IONAL GREEN INDUSTRY ASSOC IAT ION

OHIO LANDSCAPE ASSOCIATION9240 Broadview RoadBroadview Heights, Ohio 44147Phone: 440-717-0002 or 1-800-335-6521Fax: 440-717-0004Web: www.ohiolandscapers.org or www.myohiolandscape.com

EDITORDarlene Hess, Ohio Landscape Association

REGULAR WRITERSMichael J. Donnellan, King Financial, Inc.Jim Funai, COLP, Cuyahoga Community CollegeShelley Funai, Stan Hywet Hall and GardensSandy Munley, Ohio Landscape AssociationBobbie Schwartz, FAPLD, Bobbie’s Green ThumbSteve Moore, S.A.M. Landscaping, Inc.

ADVERTISING INFORMATIONSubmission deadline: 10th of month prior to publication month. For advertising rates, please call 1-800-335-6521

DISCLAIMERThe Ohio Landscape Association, its board of directors, staff and the editor of The Growing Concern neither endorse any product(s) or attest to the validity of any statements made about products mentioned in this, past or subsequent issues of this publication. Similarly, the opinions expressed in The Growing Concern are those of the authors and do not necessarily represent the views of the Ohio Landscape Association.

OLA STAFFExecutive DirectorSandy Munley

Communications and Events ManagerDarlene Hess

Membership CoordinatorSue Whitlam

DIRECTORSEric Brubeck, ASLAAdam CapiccioniJacob GrimmNathan KowalsickMarie McConnell

ON THE COVER — Landscape Ohio! Award Winner Hidden Creek Landscaping, Inc.

Page 5: The Growing Concern October 2015

CALENDAR OF EVENTS

U P C O M I N G O L A M E E T I N G S , E D U C AT I O N S E M I N A R S A N D O T H E R G R E E N I N D U S T R Y E V E N T S

The Growing Concern x October 2015 x 5

OCTOBERLandscape Industry Certified Technician Test – Written OnlyOCTOBER 6, 2015Held on the campus of OSU ATI in Wooster, OH. Pre-register by September 14, 2015. Written test only will be given October 6 at ATI. For more information, contact Jan Elliott or Kim Sayers at the Ohio State ATI Business Training and Educational Services office at 330-287-7511, or 330-287-0100, or visit LandscapeCertifiedOhio.org.

OLA Central Ohio Meeting – Facility TourOCTOBER 15, 2015Join us for a behind the scenes tour of Hidden Creek Landscaping’s brand new facility in Hilliard, OH. For more information, contact OLA at 1-800-335-6521, or visit OhioLandscapers.org.

Landscapes 2015 OCTOBER 21-23, 2015NALP’s Landscapes 2015 (formerly known as the GIC-Green Industry Conference) is held in conjunction with GIE + Expo each year in Louisville, KY. The conference has many educational and networking opportunities. For more information go to landcarenetwork.org

GIE + Expo & Hardscape North AmericaOCTOBER 22-23, 2015The Green Industry & Equipment Expo (GIE + Expo) and Hardscape North America are co-located in the Kentucky Exposition Center, Louisville, KY. The show includes a 19-acre outdoor demo area. For more information go to GIE+Expo.com.

NOVEMBEROLA Annual MeetingNOVEMBER 19, 2015This meeting will feature Charles VanderKooi as he delivers “Three Cultures That Run Through All Successful Companies.” This meeting will be held at St. Michael’s Woodside in Broadview Hts., OH. For information, contact OLA at 1-800-335-6521, or visit OhioLandscapers.org.

DECEMBEROLA Pruning – NE OhioDECEMBER 1, 2015Learn proper pruning techniques to promote plant health and control the size of plant material. Classroom and outdoor hands on session included. Hosted by Willoway Nurseries in Avon, OH. Participants will receive pruning tools compliments of AM Leonard. For information, contact OLA at 1-800-335-6521, or visit OhioLandscapers.org.

OLA Pruning – Central OhioDECEMBER 3, 2015Learn proper pruning techniques to promote plant health and control the size of plant material. Classroom and outdoor hands on session included. Hosted by Willoway Nurseries in Hilliard, OH. Participants will receive pruning tools compliments of AM Leonard. For information, contact OLA at 1-800-335-6521, or visit OhioLandscapers.org.

OTF Trade ShowDECEMBER 8-10, 201549th Annual OTF Conference and Trade Show now featuring the OSU Green Industry Short Course! Held at the Greater Columbus Convention Center. OLA is partnering with OTF for this event, and OLA members will receive member pricing on this event! Visit the OLA Booth at this show! For more information, contact OTF at 614-285-4683, or visit OTFShow.org.

Landscape Ohio! Awards Program Entry DeadlineDECEMBER 11, 2015All submissions are due in the OLA office by 5 pm. No Exceptions! Be sure to enter Ohio’s most prestigious landscape enhancement awards program. Winning projects are featured in Landscape Ohio! Magazine, a supplement to Ohio Magazine and Cleveland Magazine. For more information, contact OLA at 1-800-335-6521, or visit OhioLandscapers.org.

JANUARYCENTS Trade Show and ConferenceJANUARY 11-13, 2016Visit the OLA booth at CENTS. Held at the Greater Columbus Convention Center. For more information about the show, contact the ONLA at 800-825-5062.

OLA MeetingJANUARY 21, 2016Details to be announced. This meeting will be held at St. Michael’s Woodside in Broadview Hts., OH. For information, contact OLA at 1-800-335-6521, or visit OhioLandscapers.org.

FEBRUARYGREAT BIG HOME AND GARDEN SHOWFEBRUARY 5 - 14, 2016Visit the OLA garden at the Great Big Home and Garden consumer show at the I-X Center in Cleveland, OH, featuring home improvement and landscape solutions for homeowners. Members are invited to help build and staff the OLA garden. For information on the show, visit greatbighomeandgarden.com.

Page 6: The Growing Concern October 2015

6 x Official Publication of The Ohio Landscape Association

REGULAR MEMBERS:

EVERLAST LANDSCAPE GROUP LLC4039 Hiram Rd. NWCanton, OH 44718(330) 224-1176Travis Warstler

FIORE’S GROUP, LLCPO Box 391Novelty, OH 44072(440) 591-0202Nicholas Fiore

KEN HELMLINGER COMPANY3645 Paragon DriveColumbus, OH 43228(614) 777-0890Debora Arnold

LANDSCAPE ELITE20930 Nicholas AvenueEuclid, OH 44123(216) 404-7505Mark A. Powell

NESSLEY’S LAWN CARE LLCPO Box 143Sugar Grove, OH 43155(740) 243-8180Dave Nessley

ASSOCIATE MEMBERS:

BAKER VEHICLE SYSTEMS, INC.9035 Freeway DriveMacedonia, OH 44056(330) 467-2250Rick Baker

BOBBY LAYMAN CHEVROLET3900 W. Broad StreetColumbus, OH 43228(614) 275-0500Bill Bowen

CHARDON WELDING, INC.344 Center StreetChardon, OH 44024(440) 285-7569Amy Svoboda

JOHN ALLIN CONSULTINGPO Box 8503Erie, PA 16505(814) 452-3919Kelly Gebler

REPROS/SUN ART DECALS, INC.3001 Superior AvenueCleveland, OH 44114(216) 696-7557Jim Soppelsa

WELCOME NEW MEMBERS!

The Ohio Landscape Association is delighted to welcome the following new members to the association:

Page 7: The Growing Concern October 2015

RSVP FOR YOUR COMPLIMENTARY ATTENDANCE BY OCTOBER 5, 2015REGISTER ONLINE AT OHIOLANDSCAPERS.ORG OR CALL THE OLA OFFICE AT 1-800-335-6521

OR EMAIL [email protected]

OLA Central OhioMeeting Announcement

Hidden Creek Landscaping Inc. was founded in 1998 by Matt Seiler and Jason Cromley. While taking classes together in Landscape Architecture at The Ohio State University, a mutual respect for hard work and creativity was discovered. With a shared vision on how projects should be installed and people should be treated, a business relationship was formed based on solid morals and friendship. Hidden Creek’s brand new building sits on an eight-acre site. It is approxi-mately 11,200 square feet on two floors. The facility houses all business operations, including offices, a design studio, a three-bay warehouse, six skylights, a field staff room, a maintenance studio, a kitchen and large conference room.They created a state-of-the-art facility where they can bring clients to preview their landscape plan, see the types of materials that will be used on their project and photos of past Hidden Creek projects.Hidden Creek’s goal is to be recognized by their peers and clients as one of the finest landscape design/build firms in Central Ohio with educated staff, innovative ideas, and dedication to continued growth and professionalism.Join us for an enjoyable and informational evening.

October 15, 2015Landscape Facility TourHELD AT

Hidden Creek Landscaping Columbus, OH

Hidden Creek Landscaping has been a leader in transform-ing and maintaining beauti-ful, functional outdoor living spaces in central Ohio for the

past 17 years. To better serve its clien-tele and showcase its work, the company was looking to build a new headquarters, operations and design center. Hidden Creek chose Palmetto Construction as the builder of its new facility.

“We’d known for a while that we wanted to build a new facility that would serve not only as our headquarters but as a place clients could come to see a vision of what their finished project might look like,” said Jason Cromley, co-founder of Hidden Creek. “We knew what we want-ed in a new facility, and while we know construction, we don’t know this type of construction.”

So, Cromley and his partner Matt Seiler, went on a search for the perfect fit in a builder. They researched and talked with various builders, but Cromley said they knew “right o� the bat” that Palmetto was the right fit.

“Jerry (Jerry Diodore, owner of Palmet-to) proved very quickly in the process that he would listen to what we wanted, make recommendations and help us

stick to our budget. We trusted him and he never let us down, staying on budget and meeting our timeline, even when we did the unthinkable and moved up the deadline.”

Working with Palmetto as the general contractor and M+A Architects on the de-sign, the project moved swi� ly along a tight timeline. Located on eight acres in Hilliard just inside the 270 outer belt, the new location a� ords a more central point for clients and quick access to freeways for Hidden Creek’s field crews. The prop-erty layout functions to integrate the landscape designs with the operational aspects of building new projects.

The development plan utilizes the entire eight-acre site. The building makes use of approximately 11,200 square feet on two floors, housing all business operations, the design center and operations of-fices. The property features a reclaimed barn wood entry pergola, a warehouse with three bays and six skylights, a de-sign/build studio, a field sta� operations room, a kitchen, a large conference room and a maintenance studio.

“Cost reduction, productivity, and rev-enue acceleration have become basic expectations from clients,” said Diodore. “That’s why so many companies includ-

ing Hidden Creek are turning to Palmetto for integrated facilities and project man-agement. We have the resources and scalability to deliver sustainable busi-ness results.”

“With a lot of landscape design/build firms, clients rarely come to your o� ice,” says Cromley. “We wanted to bring cli-ents to our facility to show them what we’re all about. We’ve made it easy for the homeowner to walk in and feel com-fortable. They can see the types of mate-rials we’ll be using on their project, see photos of our past projects and even see their design projected on state-of-the art TV screens. They get very excited when they can see it and envision it coming to life.”

The new facility caters to clients and em-ployees alike, with its natural light, lush landscaping and convenient parking. “We looked at larger firms to get ideas of what we might want to do and incor-porated our favorite features,” Cromley says. “Our goal was to build a space that clients would enjoy, as well as one that our sta� would look forward to coming to work in each day.”

And how was the process, working with Palmetto Construction? “I can’t say enough about how much we would rec-

ommend working with Jerry and his team at Palmetto,” Cromley says. “The process was very smooth. Most projects like this tend to run behind, but Palmet-to didn’t overpromise. They stuck very closely to our budget and finished even faster than we had planned. I couldn’t have been any happier with Palmetto and will continue to recommend them to those looking for a trusted construction partner.”

To learn more about Hidden Creek Landscaping, visit http://www.hiddencreeklandscaping.com/. To learn more about Palmetto Construction, visit http://www.palmettobuilds.com/home.html#home.

Hidden Creek Landscaping builds new design center with help from Palmetto Construction

Welcome to the design center. An open space that is filled with natural light, clean lines, vibrant colors and natural building materials. Inspirational pic-tures from our portfolio make hidden creeks design center the best place to turn ideas to reality. Please make a point to tour our facility.

Low voltage LED lighting enhances the reclaimed wood Pergola/IPE blade wall at the Hidden Creek entrance. Guests are welcomed with seasonal annual displays of outstanding color and texture from the ground up.

07.31.15 | Special advertising feature to Columbus Business First Hidden Creek - Palmetto Construction | palmettobuilds.com

AGENDA5:00 pm to 5:30 pmREGISTRATION

5:30 pm to 7:30 pmFACILITY TOUR

7:30 pm to 8:30 pmNETWORKNG/SOCIAL HOUR/FOOD SERVED

REGISTER TO ATTEND BYOCTOBER 5, 2015

HELD ATHIDDEN CREEK LANDSCAPING3940 SCIOTO DARBY CREEK ROADHILLIARD, OH 43026

NO CHARGE TO ATTEND!

QUALIFIES 2 CEU’S

Hidden Creek Landscaping has been a leader in transform-ing and maintaining beauti-ful, functional outdoor living spaces in central Ohio for the

past 17 years. To better serve its clien-tele and showcase its work, the company was looking to build a new headquarters, operations and design center. Hidden Creek chose Palmetto Construction as the builder of its new facility.

“We’d known for a while that we wanted to build a new facility that would serve not only as our headquarters but as a place clients could come to see a vision of what their finished project might look like,” said Jason Cromley, co-founder of Hidden Creek. “We knew what we want-ed in a new facility, and while we know construction, we don’t know this type of construction.”

So, Cromley and his partner Matt Seiler, went on a search for the perfect fit in a builder. They researched and talked with various builders, but Cromley said they knew “right o� the bat” that Palmetto was the right fit.

“Jerry (Jerry Diodore, owner of Palmet-to) proved very quickly in the process that he would listen to what we wanted, make recommendations and help us

stick to our budget. We trusted him and he never let us down, staying on budget and meeting our timeline, even when we did the unthinkable and moved up the deadline.”

Working with Palmetto as the general contractor and M+A Architects on the de-sign, the project moved swi� ly along a tight timeline. Located on eight acres in Hilliard just inside the 270 outer belt, the new location a� ords a more central point for clients and quick access to freeways for Hidden Creek’s field crews. The prop-erty layout functions to integrate the landscape designs with the operational aspects of building new projects.

The development plan utilizes the entire eight-acre site. The building makes use of approximately 11,200 square feet on two floors, housing all business operations, the design center and operations of-fices. The property features a reclaimed barn wood entry pergola, a warehouse with three bays and six skylights, a de-sign/build studio, a field sta� operations room, a kitchen, a large conference room and a maintenance studio.

“Cost reduction, productivity, and rev-enue acceleration have become basic expectations from clients,” said Diodore. “That’s why so many companies includ-

ing Hidden Creek are turning to Palmetto for integrated facilities and project man-agement. We have the resources and scalability to deliver sustainable busi-ness results.”

“With a lot of landscape design/build firms, clients rarely come to your o� ice,” says Cromley. “We wanted to bring cli-ents to our facility to show them what we’re all about. We’ve made it easy for the homeowner to walk in and feel com-fortable. They can see the types of mate-rials we’ll be using on their project, see photos of our past projects and even see their design projected on state-of-the art TV screens. They get very excited when they can see it and envision it coming to life.”

The new facility caters to clients and em-ployees alike, with its natural light, lush landscaping and convenient parking. “We looked at larger firms to get ideas of what we might want to do and incor-porated our favorite features,” Cromley says. “Our goal was to build a space that clients would enjoy, as well as one that our sta� would look forward to coming to work in each day.”

And how was the process, working with Palmetto Construction? “I can’t say enough about how much we would rec-

ommend working with Jerry and his team at Palmetto,” Cromley says. “The process was very smooth. Most projects like this tend to run behind, but Palmet-to didn’t overpromise. They stuck very closely to our budget and finished even faster than we had planned. I couldn’t have been any happier with Palmetto and will continue to recommend them to those looking for a trusted construction partner.”

To learn more about Hidden Creek Landscaping, visit http://www.hiddencreeklandscaping.com/. To learn more about Palmetto Construction, visit http://www.palmettobuilds.com/home.html#home.

Hidden Creek Landscaping builds new design center with help from Palmetto Construction

Welcome to the design center. An open space that is filled with natural light, clean lines, vibrant colors and natural building materials. Inspirational pic-tures from our portfolio make hidden creeks design center the best place to turn ideas to reality. Please make a point to tour our facility.

Low voltage LED lighting enhances the reclaimed wood Pergola/IPE blade wall at the Hidden Creek entrance. Guests are welcomed with seasonal annual displays of outstanding color and texture from the ground up.

07.31.15 | Special advertising feature to Columbus Business First Hidden Creek - Palmetto Construction | palmettobuilds.com

Hidden Creek Landscaping has been a leader in transform-ing and maintaining beauti-ful, functional outdoor living spaces in central Ohio for the

past 17 years. To better serve its clien-tele and showcase its work, the company was looking to build a new headquarters, operations and design center. Hidden Creek chose Palmetto Construction as the builder of its new facility.

“We’d known for a while that we wanted to build a new facility that would serve not only as our headquarters but as a place clients could come to see a vision of what their finished project might look like,” said Jason Cromley, co-founder of Hidden Creek. “We knew what we want-ed in a new facility, and while we know construction, we don’t know this type of construction.”

So, Cromley and his partner Matt Seiler, went on a search for the perfect fit in a builder. They researched and talked with various builders, but Cromley said they knew “right o� the bat” that Palmetto was the right fit.

“Jerry (Jerry Diodore, owner of Palmet-to) proved very quickly in the process that he would listen to what we wanted, make recommendations and help us

stick to our budget. We trusted him and he never let us down, staying on budget and meeting our timeline, even when we did the unthinkable and moved up the deadline.”

Working with Palmetto as the general contractor and M+A Architects on the de-sign, the project moved swi� ly along a tight timeline. Located on eight acres in Hilliard just inside the 270 outer belt, the new location a� ords a more central point for clients and quick access to freeways for Hidden Creek’s field crews. The prop-erty layout functions to integrate the landscape designs with the operational aspects of building new projects.

The development plan utilizes the entire eight-acre site. The building makes use of approximately 11,200 square feet on two floors, housing all business operations, the design center and operations of-fices. The property features a reclaimed barn wood entry pergola, a warehouse with three bays and six skylights, a de-sign/build studio, a field sta� operations room, a kitchen, a large conference room and a maintenance studio.

“Cost reduction, productivity, and rev-enue acceleration have become basic expectations from clients,” said Diodore. “That’s why so many companies includ-

ing Hidden Creek are turning to Palmetto for integrated facilities and project man-agement. We have the resources and scalability to deliver sustainable busi-ness results.”

“With a lot of landscape design/build firms, clients rarely come to your o� ice,” says Cromley. “We wanted to bring cli-ents to our facility to show them what we’re all about. We’ve made it easy for the homeowner to walk in and feel com-fortable. They can see the types of mate-rials we’ll be using on their project, see photos of our past projects and even see their design projected on state-of-the art TV screens. They get very excited when they can see it and envision it coming to life.”

The new facility caters to clients and em-ployees alike, with its natural light, lush landscaping and convenient parking. “We looked at larger firms to get ideas of what we might want to do and incor-porated our favorite features,” Cromley says. “Our goal was to build a space that clients would enjoy, as well as one that our sta� would look forward to coming to work in each day.”

And how was the process, working with Palmetto Construction? “I can’t say enough about how much we would rec-

ommend working with Jerry and his team at Palmetto,” Cromley says. “The process was very smooth. Most projects like this tend to run behind, but Palmet-to didn’t overpromise. They stuck very closely to our budget and finished even faster than we had planned. I couldn’t have been any happier with Palmetto and will continue to recommend them to those looking for a trusted construction partner.”

To learn more about Hidden Creek Landscaping, visit http://www.hiddencreeklandscaping.com/. To learn more about Palmetto Construction, visit http://www.palmettobuilds.com/home.html#home.

Hidden Creek Landscaping builds new design center with help from Palmetto Construction

Welcome to the design center. An open space that is filled with natural light, clean lines, vibrant colors and natural building materials. Inspirational pic-tures from our portfolio make hidden creeks design center the best place to turn ideas to reality. Please make a point to tour our facility.

Low voltage LED lighting enhances the reclaimed wood Pergola/IPE blade wall at the Hidden Creek entrance. Guests are welcomed with seasonal annual displays of outstanding color and texture from the ground up.

07.31.15 | Special advertising feature to Columbus Business First Hidden Creek - Palmetto Construction | palmettobuilds.com

1015 Meeting Announcement - Facility Tour.indd 1 8/20/2015 12:33:53 PM

Page 8: The Growing Concern October 2015

continued on page 10

PERENN IAL FOCUS

Aconitum are beloved by those who live in deer country because the roots, leaves and stems of the plant are poisonous. This is not to say that we want to poison the deer – that would not be nice – we merely want to discourage them.

Most fall-blooming perennials are tall and Aconitum are no exception. They tend to be anywhere from three to five feet high

As temperatures drop and days grow shorter, fall-blooming perennials become more treasured for they reassure us that winter is not yet here. We still have blue skies and most species of the genus Aconitum are merely a deeper reflection of those skies.

BOBBIE SCHWARTZ, FAPLDBobbie’s Green Thumb

ACONITUMMONKSHOOD

Aconitum carmichaelii ‘Arendsii’ with Thalictrum foliage

8 x Official Publication of The Ohio Landscape Association

depending on species and cultivar. The stately spires of flowers bloom above foliage that is alternate and palmately divided. Aconitum do best in full sun and adequate moisture. They will grow in partial shade but seem more prone to fungal diseases there which blacken the foliage.

Page 9: The Growing Concern October 2015

CHECK OUTour

new home

GRANDOpeningSee Our New Showroom, Music,

FREe FOOD & BEER, Vendor Displays, Giveaways, & MORE

OCTOBER 29th6745 School Street, Valley City

Page 10: The Growing Concern October 2015

continued from pg 8

The best species for fall bloom is Aconitum carmichaelii, the Azure Monkshood. This sturdy perennial rarely needs staking and has dark blue flowers in the fall. Allan Armitage, the perennial guru, says that ‘Arendsii’ is the best cultivar and also the latest bloomer during the months of September and October. Mine does not usually bloom until October. Another excellent cultivar is ‘Barker’s Variety’ that has flowers of a deeper blue. Both grow four to five feet tall.

Another late blooming and hard to find species is Aconitum lamarckii. Its flowers are creamy white to pale yellow, rather than blue, and its stems are quite lanky, so I wind them through my Phlox paniculata and the Ilex crenata behind it.

If you like the look of Aconitum, you could also try the summer species of this perennial. Aconitum napellus (Common Monkshood) usually starts blooming in June. This three to four foot high species is the easiest to find. In addition to the blue hue of the species, the colors white and pink can be found in the cultivars ‘Album’ and ‘Carneum’ (‘Roseum’), although the pink becomes white, unless night temperatures are cool.

Aconitum x cammarum (Bicolor Monkshood) will bloom variably from July to August depending on the cultivar, generally growing three to four feet tall. The spires are often branched and somewhat arched. ‘Bicolor’ is probably the best known cultivar and has blue and white flowers loosely born on wide branching panicles. ‘Bressingham Spire’ is a bit shorter with violet blue flowers in dense, upright panicles.

PERENN IAL FOCUS

Bobbie Schwartz, FAPLD, owner of Bobbie’s Green Thumb in Shaker Hts., Ohio, is a landscape designer, consultant, free-lance writer, and lecturer whose specialties are perennial gardens and four-season landscapes. In addition to being an Ohio Landscape Association (OLA) member, she is an active member of the Ohio Nursery and Landscape Association (ONLA) and Perennial Plant Association (PPA). Bobbie is a Past President of the Association of Professional Landscape Designers (APLD). Bobbie currently serves as chair of the ONLA Plant Selection Committee. Bobbie can be reached at (216) 752-9449.

Fall blooming Aconitum look wonderful with other perennials such as Eupatorium purpureum (Joe Pye Weed), Boltonia asteroides ‘Snowbank’ and Sedum ‘Matrona’. The Joe Pye is taller and has a bolder texture. The Boltonia is approximately the same height but has a much finer texture and the Sedum, with its bold and leathery foliage, is an excellent foreground perennial.

I recommend all of the Aconitum to you. If you use all of the species, one of them will be blooming from June to October.

Aconitum lamarckii

10 x Official Publication of The Ohio Landscape Association

The best species for fall bloom is Aconitum carmichaelii, the

Azure Monkshood.

Page 11: The Growing Concern October 2015

The Growing Concern x October 2015 x 11

Corporate Offices / Main Nursery4534 Center Road Avon, Ohio 44011-0299

Email: [email protected] Toll Free: 866-934-4435 / Fax: 440-934-5826

Avon4825 Center Rd. / Avon, Oh. 44011-0299

Toll Free: 866-934-4435 ext. 2251 / Local: 440-934-3813Fax: 440-934-4621

E-mail: [email protected] Owens, Manager

Columbus6981 Scioto Darby Creek Road / Hilliard, Oh. 43026

Toll Free: 888-593-5999 / Local: 614-777-9859Fax: 614-777-1276

E-mail: [email protected] Johnston, Manager

Distribution Centers

www.willowaynurseries.com

Re-Invented Tradeshow ExperienceEducational opportunities outside of the classroom setting and our new ONLA garage offer more value for your tradeshow pass.

Personalize Your EducationSelect from 120+ diverse courses by expert educators and earn CEUs from leading organizations to create a learning experience that meets your needs.

Expand Your NetworkInteract with over 400 exhibitors and 5,000 attendees, including industry experts and next generation professionals.

If you’re looking for a unique tradeshow experience to take your business and education to a new level, register for CENTS16 today:

REGISTER ONLINE AT CENTS16.COM/GROWINGMultiple packages and education options available

� �

GROWING TOGETHERNEW SHOW DATES!

11 13JANUARY

2016Greater Columbus Convention Center, Columbus, Ohio

Monday Wednesday

Page 12: The Growing Concern October 2015

PLANT OF THE MONTH

JIM FUNAI, COLP, LICCuyahoga Community College

SHELLEY FUNAI, LICStan Hywet Hall and Gardens

Clear yellow. We use this term to help distinguish good yellow fall color from a more dirty, spotted, browned, ugly yellow fall color. Think about the common (European) Horsechestnut (Aesculus hippocastanum)— there is nothing clear or clean about that yellow fall color. It has been so badly damaged by Guignardia leaf blight by the time autumn comes that you do not even notice the actual fall color.

Clear yellow. A great way to describe the fall color of this month’s plant. A greatly underused shrub for our landscapes, Spike Winterhazel should become part of your garden repertoire. Corylopsis is a botanical tribute to the similar genus, Corylus (Hazel). Using the Latin suffix – opsis, meaning, “resembling” Corylopsis is a plant that “resembles the Hazels.” Other members of

CORYLOPSIS SPICATASPIKE WINTERHAZEL

Clear yellow. It is funny how the terms we use to describe plants do not always make much sense on their own. On a recent plant ID walk with his class, Jim was chuckling thinking about the many terms that have to be explained prior to describing the plant’s features and ID tips.

continued on page 14

Corylopsis spicata

12 x Official Publication of The Ohio Landscape Association

the family may be more familiar including Witchhazel and Fothergilla.

While this time of year Winterhazels are changing from their beautiful bluish tinted green leaves to their perfectly clear yellow

One of the great features of this plant is the ability to take the spotlight when in

bloom and then perform a great supporting role the rest of the season.

Page 13: The Growing Concern October 2015

Leppo / Bobcat of WoosterWilloway Nurseries

BrickmanBrian Kyles Landscapes of DistinctionBryan Equipment Sales - Stihl, Inc.Buckeye Power SalesConnelly Landscaping Co., Inc.

Ditch Witch of OhioEnvironmental Management, Inc.Herman Losely & Son, Inc.Marshall Equipment Co.Medina Sod Farm

Cuyahoga Community CollegeKim SayersPetersen Company

Scotts Lawn ServiceScotts Miracle GroWolf Creek Company

VOLUNTEERS & JUDGES

PLATINUM LEVEL SPONSORS

GOLD LEVEL SPONSOR

bRONzE LEVEL SPONSORS

CONTRIbUTING SPONSORS

VOLUNTEERSJUDGES &

SPONSORS

2015 Landscape Industry Certified Technician Test

THANKYOUto

our

Keith BalduffBob Bennett, LICMike Biskup, LICJoe Boff, CIC, CLIA, LICPerry Bruggeman, LICSam Dardinger, LICLaura Deeter, Ph.D.David Dempster, LICAmanda Domsitz Jan ElliottTom Ferguson, LICTed Ferrante, LICPatrick Ferrell, LICBruce Flege, LICBrian Franko, LICJeff GallimoreStephanie Gray, LICJason Hall, LICSteve Hall, LIC

Kevin Hall, LICKent HammondMatt Hecht, LICDarlene HessDavid Hupman, LICChris Iannicca, LICBrandon Kugler, LICMike ListonPat LynchMike Lynch, LICBrian Mauer, LICCameron MitchellSandy MunleyJeanne OsborneJordan Ouwerkerk, LICRoni PetersonTom Predmetsky, LICBrian Raaker, LICDave Richards, LIC

Tom Rieder, LICTom RubrightKim SayersJoel Scott, LICJeremy Steidl, LICLarry StewardMack Stone, LICRachel SullivanRory Tormey, LICRon Trenkamp, LICMatt Virzi, LICMike Walters, LICMarlin Walters, LICClinton Watters, LICJoe Wehinger, LICJoe Wheeler, LICBob Wilson, LICTony Wilson, LIC

CLT Thank You GC 2015.indd 1 9/10/2015 9:45:46 AM

Page 14: The Growing Concern October 2015

14 x Official Publication of The Ohio Landscape Association

continued from pg 12

PLANT OF THE MONTH

(blemish free) fall color, it is perhaps the early spring when the plant shines the most. In late March or more often early April, two-inch long pendulous racemes decorate the bare branches with a soft, primrose yellow glow. The flowers are borne along the stems and dance in the slightest breeze for several weeks as each individual flower opens down the raceme. In contrast to the harsh, sharp yellow of Forsythia, this softer yellow glows beautifully in the sunlight of early spring gardens.

We have noticed that some Corylopsis have a very pleasant scent to the flowers, but not all. This seems to be a function of genetic variation among the species. We would suggest discussing with your nursery supplier how they are propagating their plants and if you should expect any reliability of scent. In our experience, the staff at Klyn Nurseries is happy to share their hard work of sourcing the most reliable and suitable genetic variants of plants, a mark of a truly great nursery.

One of the great features of this plant is the ability to take the spotlight when in bloom and then perform a great supporting role the rest of the season. With leaves resembling the other members of the family, the bluish-green foliage makes a strong backdrop to a properly planned succession of blooms and foliage. Given proper space, we find this shrub to be best left alone. No pruning needed! It will likely reach an average height of about 5 feet, but be certain to leave some space to spread as the branches will reach out up to about 10 feet (perhaps slightly more). The shrub will take some time to reach a mature size, but with some patience, it will surely build a great backbone to a shrub border.

Another great feature of the plant is lack of any serious pest issues. Its cousins, the Witch Hazels, will have issues with an aphid species that causes cone galls on the upper leaf surface. These insects need a species of Birch (especially River Birch) nearby to complete their life cycle and reach maximum aesthetic damage. While not life threatening to either species, it can be a bit of an eyesore. We have witnessed a few very rare cases where it seems the same aphid has done this to a Corylopsis, but it only seemed to happen when a River Birch is practically on top of the shrub. We say “no worries” on pests for this plant.

Spike Winterhazels (C. spicata) are native to Japan with a number of very close species ranging from the eastern edges of the Himalayas all the way across most of Asia to Japan. C. spicata is one found typically in well drained soils (but plenty of available moisture) among rock outcroppings and receiving nearly full sun. It seems, however, that in cultivation you would be better off giving the plants protection from late afternoon sun and harsh northern winter winds. Perhaps, the most ideal location would be

under a tall canopy of trees to provide some protection from the hottest and driest parts of the day. Flower production seems to be a function of sun exposure, but it is worth sacrificing a few flowers for the benefit of not killing the plant in drought.

While there are some cultivars in existence, we have not had much luck sourcing them from the nursery trade. Perhaps, due to the lack of popularity of the plant, which we aim to remedy with this introduction. ‘Ogon’ or ‘Golden Spring’ is a cultivar with bright yellow leaves for the beginning of the season, slowly fading to green as the heat kicks in mid summer. ‘Spring Purple’ is a cultivar we have not had the pleasure of seeing in person, but is reported to start the season with a deep purple foliage.

Next time you are thinking about how to add some early spring interest to your

garden and find yourself tired of plain old forsythia, perhaps this plant is for you. Perhaps you’d like to set your landscape apart from the cookie cutters as well – then, this plant is for you. If you plant plants in the ground, this plant is for you!

Photo by Sten Porse (own work by Sten Porse) [GFDL] (http://www.gnu.org/copyleft/fdl.html), CC-BY-SA-3.0

Jim Funai is full-time faculty at Cuyahoga Community College, a NALP accredited associate of applied science in horticulture degree program offering many paths to higher education in the green industry. He is pursuing a PhD in Landscape Engineering and Forestry and is a Licensed Arborist. Shelley Funai is Grounds Manager at Stan Hywet Hall and Gardens in Akron, Ohio that offers a historic estate designed by Warren H. Manning and a beautiful manor house museum. She is Landscape Industry Certified in Ornamental Plant Care. Both are graduates of The Ohio State University. Contact Jim and Shelley via email at [email protected].

Page 15: The Growing Concern October 2015

Give yourself an edge the next time you quote a landscaping project.Give yourself the Unilock® advantage. As the leader in the industry, Unilock’s distinctive products will grab your client’s attention and never let go, with leading edge designs that will help you blow the competition away.

PUT A LOCK ON THAT NEXT JOB.

COURTSTONE® No matter if your project is rectangular, winding or circular, Courtstone allows you to design and install with practically no cutting. That’s money in your pocket.

COURTSTONE® (BELGIAN BLUE AND BASALT).

Recommend Courtstone® as part of your next project bid to stand apart from the competition and lock up the job. For sizes, colors and other details or to connect with a Unilock Territory Manager, please visit Unilock.com

Page 16: The Growing Concern October 2015

16 x Official Publication of The Ohio Landscape Association

F I SCAL F I TNESS

MICHAEL J. DONNELLANKing Financial, Inc.

The main concern I hear from retirees, and people close to retirement, is how much of their savings they can comfortably tap each year without placing their future lifestyle at risk.

Running some projections in my retirement calculator, $500,000 at retirement would last for approximately 30 years, taking out $3,000 per month, with a 6% rate of return. In that time frame, the cost of goods and services (inflation) should approximately double. That means the $3,000 in spending now would be closer to $6,000 25-30 years in the future.

There are many things to do when saving for retirement: creating a plan, choosing investments for that plan, selecting an advisor, etc. The most difficult step is to actually start. After that, it is important to continue investing toward the retirement goal.

RETIREMENT INCOMEManaging your income is always important, but it becomes even more critical during retirement, when your income is from your savings rather than from wages and earnings. Because your source of income - which you saved so carefully during your working years - is limited during retirement, you need to ensure that it lasts through your retirement years.

continued on page 18

The phrase “safe high-yield investments” is an oxymoron, like jumbo shrimp and honest politicians. Investments that promise fatter yields or hold out the prospect of above-average returns always come with more risk, whether it is in the form of more volatile returns or loss of principal. If anything, it is even more dangerous to stretch for loftier yields and returns today given the wild swings we have recently experienced in stock prices as well as the “iffy” shape many economies are in around the globe, and the possibility of higher interest rates in the not-too-distant future.

Granted, inflated risks on higher yielding investments may not always be apparent, and many investors lull themselves into a false sense of security by convincing themselves that higher risk is

Page 17: The Growing Concern October 2015

Effective and Affordable Advertising

for Green Industry Suppliers

September 2011

A p u b l i c A t i o n o f t h e o h i o l A n d S c A p e A S S o c i A t i o n GrowingConcernThe

OLA MeetingSeptember 15, 2011

Hosted by The Pattie Group

page 7

Snow & Ice Management Clinic

September 22, 2011

page 11

Dormant Pruning Clinic

September 27, 2011 – Northeast Ohio

October 4, 2011 – Central Ohio

page 30

A p u b l i c A t i o n o f t h e o h i o l A n d S c A p e A S S o c i A t i o nConcern

The

Drainage ClinicNovember 9, 2011 page 17

OLA Annual MeetingNovember 17, 2011 page 7

Sales ClinicFor Landscape ProfessionalsDecember 13, 2011 page 13

How To Set Goals For New Employees page 32

Growingoctober 2011

CONTACT THE OLA FOR MORE INFORMATIONphone: 1-800-335-6521 email: [email protected]

web: OhioLandscapers.org

The Growing Concern x October 2015 x 17

sales representatives:Michael Sowul

James DiRosa, Certified Arborist

David R. Van Curen

phone: (440) 338-5005

fax: (440) 564-9319

www.vancurentreecare.com

Your Complete Tree Care Specialistsvancurentreecare.com

Complete Tree Maintenance Programs

Certified Arborists on Staff

Tree Removal

Tree Trimming

Land Clearing

168’ 35 Ton Crane

75’ Bucket Trucks

Deep Root Fertilization

24-Hour Emergency Service

Stump Grinding

Tree Movingfree estimates

fully insured

Van Curen Half 0514.indd 1 4/21/2014 4:56:53 PM

Ohio grown proudly for over 50 years!

www.medinasodfarms.com

Mineral & Peat Grown SodBlue Grass Blend

Improved Tall FescueFine Leaf Fescue Blue Grass Mix

Bark MulchTies

Shredded Topsoil, Peat, and Custom Blending

1-800-683-1686

Page 18: The Growing Concern October 2015

F I SCAL F I TNESS

not there. But make no mistake, it is always lurking somewhere, ready to ensnare anyone who forgets that there is no free lunch in the investing world.

You do not have to look hard for instances where people stretching for plump yields got burned. For example, many investors drawn to emerging market bond funds in recent years (by payouts that were sometimes more than twice that of U.S. Treasuries) have experienced double-digit losses over the past 12 months as growth prospects for emerging market economies have begun to fade in the face of China’s economic troubles and falling commodity prices.

The 2008 financial crisis is replete with examples of individual investors who bought ultrashort bond funds or bank loan funds with generous payouts on the assumption that those investments were secure, only to see their values drop precipitously. All of which is to say, that you need to re-set your investment return expectations if not your entire investing strategy.

Each investor has specific needs, goals and risk tolerances. Keep your portfolio diversified and rebalance regularly.

continued from pg 16

Like other aspects of financial planning, managing the income you will receive during retirement years requires careful planning. Do not wait until you retire to start making your financial plans. Instead, reassess your financial status during your pre-retirement years. Most importantly, talk to your financial advisor to determine your specific needs.

Michael J. Donnellan is President of King Financial, Inc., in Strongsville, Ohio specializing in stock selection and retirement planning. Feel free to contact him with any questions or comments. Phone number (440) 878-9676.

18 x Official Publication of The Ohio Landscape Association

Investments that promise fatter yields or hold out the prospect

of above-average returns always come with more risk…

Page 19: The Growing Concern October 2015

The Growing Concern x October 2015 x 19

New/Used Commercial &

Construction Equipment

Parts and Service

www.ShearerEquipment.com

Now With 7 Locations To Serve You!

wooster330-345-9023

mansfield419-529-6160

mt vernon740-392-6160

monroeville419-465-4622

copley330-666-8400

burbank330-948-7437

north royalton440-237-4806

Shearer Qtr 0315.indd 1 5/14/2015 11:31:24 AM

OLA members and advertisers who supply goods and services•

OLA members who sponsor OLA events•

They are...

You’ll find them...Inside the pages of the OLA Membership Directory•

Among those advertising inside• The Growing Concern and the OLA Membership Directory

Displaying as a sponsor at OLA meetings and education events•

Inside• The Growing Concern’s pages with event sponsor acknowledgements

Support those who support You!

Page 20: The Growing Concern October 2015

FOR SAFETY SAKE

OSHA’s On-site Consultation Program offers free and confidential safety and occupational health advice to small and medium-sized businesses in all states across the country, with priority given to high-hazard worksites.

In FY 2014, responding to requests from small employers looking to create or improve their injury and illness prevention programs, OSHA’s On-site Consultation Program conducted approximately 27,000 visits to small business worksites covering over 1.25 million workers across the nation.

On-site Consultation services are separate from enforcement and do not result in penalties or citations. Consultants from state agencies or universities work with employers to identify workplace hazards, provide advice on compliance with OSHA standards, and assist in establishing injury and illness prevention programs.

PROGRAM INFORMATION AND BENEFITS Using a free consultation service largely funded by the U.S. Occupational Safety and Health Administration (OSHA), employers can find out about potential hazards at their worksites,

OSHA ON-SITE CONSULTATION

continued on page 22

improve their occupational injury and illness prevention programs, and even qualify for a one-year exemption from routine OSHA inspections.

The service is delivered by state governments using well-trained professional staff. Most consultations take place on-site, though limited services away from the worksite are available.

Primarily targeted for smaller businesses, this safety and health consultation program is completely separate from the OSHA inspection effort. In addition, no citations are issued or penalties proposed.

It’s confidential, too. Your name, your firm’s name, and any information you provide about your workplace, plus any unsafe or unhealthful working conditions that the consultant uncovers, will not be reported routinely to the OSHA inspection staff.

Your only obligation will be to correct serious job safety and health hazards — a commitment which you are expected to make prior to the actual visit and carry out in a timely manner.

20 x Official Publication of The Ohio Landscape Association

Page 21: The Growing Concern October 2015

The Growing Concern x October 2015 x 21

www.mrlmllc.comEQUAL OPPORTUNITY EMPLOYER

357-MRLM440(6756)6011 HEISLEY ROAD • MENTOR

HEISL

EY R

OAD

RT. 2

HENDRICKS RD.

RT. 2

TYLER BLVD.

DIAMOND CENTER

PINECONE DR.

N

S.O.S = SHORT-ON-SALT?

SAME DAYDELIVERY!

24-HOUR/7-DAY SALTSTOCKPILE!

MRLM to the Rescue!BULK SALT... SEMIS OF SALT AVAILABLE!

Deeper Discountsfor OLA Members!Mention this ad.

WHOLESALEPRICING PROGRAMRegister online, in person

or by phone! Visitwww.mrlmllc.comfor full list of products & services

Direct Drop Shipping now available to Lake, Geauga, Cuyahoga, Medina & Summit

Sign Up Now For MRLM Landscape Material’sSALT & DE-ICING PROGRAM

Don’t get frozen out...order early!

Bulk & BagProducts

(WholesaleCustomers)

Page 22: The Growing Concern October 2015

22 x Official Publication of The Ohio Landscape Association

FOR SAFETY SAKE

BENEFITS Your Workforce – An effective workplace injury and illness prevention program at your worksite(s) will enable you to: • Recognize and remove hazards from your workplace. • Protect your workers from injury and illness. • Prevent loss of life at your worksite. • Cultivate informed and alert employees who take

responsibility for their own and their coworkers’ safety and for worksite safety as a whole.

• Improve employee morale.

Your Managers – An increased understanding of workplace hazards and remedies will put your managers in a better position to: • Comply with federal and state safety and health

requirements. • Become more effective at their jobs. Management experts

believe that a company with a well-managed injury and illness prevention program enjoys better overall management.

• Increase productivity rates and assure product quality.

Your Business as a Whole – An exemplary workplace injury and illness prevention program is “good business sense” that also makes financial sense because it will allow you to: • Learn first-hand that the cost of accident prevention is far

lower than the cost of accidents. • Improve the bottom line by: o Lowering injury and illness rates, o Decreasing workers’ compensation costs, o Reducing lost workdays, and o Limiting equipment damage and product losses.

And if you are a small business employer, you may be eligible for another great benefit – recognition by the state and OSHA through participation in the Safety and Health Achievement Recognition Program (SHARP).

WHAT HAPPENS DURING AN ON-SITE CONSULTATION VISIT? Because consultation is a voluntary activity, you must request it. To make a request, locate your state’s Consultation Program’s contact information using the OSHA Consultation Directory. The consultant will discuss your specific needs with you and set up a

continued from pg 20

visit date based on the priority assigned to your request, your work schedule, and the time needed for the consultant to adequately prepare to serve you. OSHA encourages a complete review of your firm’s safety and health situation; however, if you wish you may limit the visit to one or more specific problems.

Opening Conference – When the consultant arrives at your worksite for the scheduled visit, he or she will first meet with you in an opening conference to briefly review the consultant’s role and the obligation you incur as an employer.

Walk Through – Together, you and the consultant will examine conditions in your workplace. OSHA strongly encourages maximum employee participation in the walk-through. Better informed and more alert employees can more easily work with you to identify and correct potential injury and illness hazards in your workplace. Talking with employees during the walk-through helps the consultant identify and judge the nature and extent of specific hazards.

The consultant will study your entire workplace or the specific operations you designate and discuss the applicable OSHA standards. Consultants also will point out other safety or health risks that might not be cited under OSHA standards, but nevertheless may pose safety or health risks to your employees. They may suggest and even provide other measures such as self-inspection and safety and health training you and your employees can use to prevent future hazardous situations.

A comprehensive consultation also includes (1) appraisal of all mechanical and environmental hazards and physical work practices, (2) appraisal of the present injury and illness prevention program or establishment of one, (3) a conference with management on findings, (4) a written report of recommendations and agreements, and (5) training and assistance with implementing recommendations.

Closing Conference – The consultant will then review detailed findings with you in a closing conference. You will learn not only what you need to improve, but also what you are doing right. At that time you can discuss problems, possible solutions and abatement periods to eliminate or control any serious hazards identified during the walk-through. In rare instances, the consultant may find an “imminent danger” situation during the

Page 23: The Growing Concern October 2015

The Growing Concern x October 2015 x 23

walk-through. If so, you must take immediate action to protect all employees. In certain other situations that would be judged a “serious violation” under OSHA criteria, you and the consultant are required to develop and agree to a reasonable plan and schedule to eliminate or control that hazard. The consultants will offer general approaches and options to you. They may also suggest other sources for technical help.

Abatement and Follow Through – Following the closing conference, the consultant will send you a detailed written report explaining the findings and confirming any abatement periods agreed upon. Consultants may also contact you from time to time to check your progress. You, of course, may always contact them for assistance. Ultimately, OSHA requires hazard abatement so that each consultation visit achieves its objective – effective employee protection. If you fail to eliminate or control identified serious hazards (or an imminent danger) according to the plan and within the limits agreed upon or an agreed-upon extension, the situation must be referred from consultation to an OSHA enforcement office for appropriate action. This has rarely occurred in the past.

THE ON-SITE CONSULTANTS WILL: • Help you recognize hazards in your workplace • Suggest general approaches or options for solving a safety or

health problem • Identify kinds of help available if you need further assistance • Provide you a written report summarizing findings • Assist you to develop or maintain an effective injury and

illness prevention program • Provide training and education for you and your employees

THE ON-SITE CONSULTANTS WILL NOT: • Issue citations or propose penalties for violations of OSHA

standards • Report possible violations to OSHA enforcement staff • Guarantee that your workplace will “pass” an OSHA

inspection

Effective and Affordable Advertising for Green Industry Suppliers

Beautiful and full color throughout,

The Growing Concern provides Ohio’s green

industry advertisers an extremely cost-effective

option to deliver their message!

CONTACT THE OLA FOR MORE INFORMATIONphone: 1-800-335-6521 email: [email protected]

web: OhioLandscapers.org

September 2011

A p u b l i c A t i o n o f t h e o h i o l A n d S c A p e A S S o c i A t i o n GrowingConcernThe

OLA MeetingSeptember 15, 2011

Hosted by The Pattie Group

page 7

Snow & Ice Management Clinic

September 22, 2011

page 11

Dormant Pruning Clinic

September 27, 2011 – Northeast Ohio

October 4, 2011 – Central Ohio

page 30

A p u b l i c A t i o n o f t h e o h i o l A n d S c A p e A S S o c i A t i o nConcern

The

Drainage ClinicNovember 9, 2011 page 17

OLA Annual MeetingNovember 17, 2011 page 7

Sales ClinicFor Landscape ProfessionalsDecember 13, 2011 page 13

How To Set Goals For New Employees page 32

Growingoctober 2011

Page 24: The Growing Concern October 2015

Fight the Urge to Procrastinate•Keepdesignscurrentandshowthejobasitwasactuallyinstalled.

•Takepicturesthroughoutthedifferentseasons-especiallyifenteringforseasonalcolor!

•Alwayscarryacamerawithyou.Itiseasierthanfindingtimetogetbackatalaterdateandmissingthatperfectphotoopportunity.

•Takeplentyofshotssothatyoucansubmittheverybest.•Takepicturesearlyenoughsothatyouhavetimetoshootagainifneeded.

•Takebeforeandaftershotsfromthesamelocation.Let the Picture Tell the Story•Remember,apictureisworthathousandwords.•Ifyouframedagreatview,createdanoutdoorroomorhaveagreatfocalpoint,allowthepicturetoshowit.

•Useappropriatelighting-Judgescan’tmakeoutdetailsofdarkorbleachedoutpictures.Morning,lateafternoon,orcloudydaysareoftenbetterforyourphotoshoot.

Allow the Jobs to Mature•Sometimesaseasonortwoofgrowthonplantsoragingoffreshcutstonecanmakeanaveragejobagreatone.(Makesurethattheprojectismaintained.)

•Projectsthatareupto5yearsoldqualifytoenter.Help the Project Look "Lived In"•Youcreatedanoutdoorroom.Ifthegrillisinthegarage,moveitouttothepatio.Ifthetableumbrellaisclosed,openit.Cushionscanalsoaddcolorandwarmth.

•Also,anemptybenchortablelooksbetterwithapitcheroficedteaandapairofdrinkingglassesonit.

Tidy Up Before You Shoot•Removeanydebrisorcluttersuchaslitter,leaves,garbagecans,children’stoysorhoses.

•ShootHigh-ShootLow•Sometimestheangleofashotcanmakeanicepictureevenbetter.

•Becreative-takeaerialshotsfromaladderorrooftop,butremembertoputsafetyfirst!

•Shootlowtothegroundorfrominsideaplantingbedwiththetopsofatree,shrub,orsomeflowersframingthepicture.

Sell the Project•Explainhowyousolvedauniqueproblem,metsomeunusualchallenge,orworkedoutadifficultclientrequest.

•Besuretonoteifyoufeelonepartofthegardenisofquestionabletaste,butwasaclient’sdesireorownaddition.

•Ifyouenteraprojectinmorethanonecategory,alwayswriteanewdescriptionthatrelatestothecategoryanddescribesdetailsrelevanttothatcategory.

Make the Judges' Job Easy•Yourphotosanddescriptionsshouldrepresenttheworkyoudidontheproperty.Workdonebyothersshouldnotbethefocalpointofyourentryphotosanddescriptions.

•Beveryconciseandtothepointinthedescriptionsofyourproject.Donotexceedthewordlimits,butdotellyourstory.However,besuretoexplainyourprojectthoroughly.Sayingonly“viewfromtheeast,viewfromthewest,etc.”doesnothelpthejudgesunderstandyourproject.

•Makesurethatdesignsarereadableandthatthephotosareintheirpropersequence.

Think BIG•Eventhesmallestofjobscanbeanawardwinner!•Occasionally,itmaybeadvantageoustoenteraparticularsectionofalargerproject.

•Beconfident!Ifyouhaveneverenteredinthepast,don’tbeintimidated.

Never, Never, Never Quit•Ifatfirstyoudon’tsucceed,tryagain.•Networkwithassociationmembersandotherswhohaveenteredprojectsinthepast.

TIPS To ENTEr

DoN’T ForGETTheTimeisNowtoTakePhotosofYourJobs!

RulesandEntryFormsAvailableNow!visitwww.ohiolandscapers.orgorcalltheOLAat1-800-335-6521

Entries are due Friday, December 11thby5pmattheOLAoffice.

Landscape Ohio Tips 2015 .indd 1 9/10/2015 5:03:41 PM

Page 25: The Growing Concern October 2015

Winning projects will be featured in the Spring/Summer 2016 Landscape Ohio! Magazine — a supplement to Ohio Magazine and Cleveland Magazine. Entrants will be invited to join us in March 2016 for a dinner and awards presentation.

9240 Broadview RoadBroadview Heights, OH 44147

Phone: 440-717-0002Toll Free: 1-800-335-6521Fax: 440-717-0004

OhioLandscapers.orgMyOhioLandscape.com

Rules, Regulations, and Entry Forms Available Now.

dEadLinE TO EnTERdEcEMBER 11, 2015

Ohio's most prestigious landscape enhancement awards program.

LO! Awards.Deadline to Enter.Ad Full - Copy.indd 1 7/28/2015 1:39:49 PM

Page 26: The Growing Concern October 2015

26 x Official Publication of The Ohio Landscape Association

There was a study about customer satisfaction that was conducted by a research group. The results were so startling that it quickly became obvious that the outcome could apply to all types and sizes of businesses and organizations, including the green industry. The study centered on what customers really want to know about the people from whom they are buying.

continued on page 28

BY TOM BORG, TOM BORG CONSULTING, LLC

Are You Giving Your CustomersWhat They Really Want?

Among other things, the research revealed that the customers want to know the answers to four questions about the person serving them: 1. Do you like me? 2. Do you care about me? 3. Can I trust you? 4. Do you know what you’re talking about?

Let’s take a look and see how this would apply to your green industry company.

The first thing your customers want to know is if the employee or manager that they encounter is sincere. Does your representative use their name? Does he really listen and have a sincere understanding in his voice?

Let’s face it. Being in business is not really about you or your team, as much as it is all about the customer you’re trying to serve. As the late Peter Drucker taught us, the purpose of any company for being in business is to find and keep customers. And since it is the customer who ultimately signs our paycheck, it would be extremely important to create an atmosphere where your customers feel they

Page 27: The Growing Concern October 2015

Your Outdoor Living Headquarters7500 Northfield Road • Walton Hills, OH 44146 (440) 439-1040 www.masonsteel.com

Artline EnduraColor™ Pavers

Walnut

Platinum

Availablecolors

The long, clean lines of new Artline reflects an emerging trend to minimalist, modern outdoor designs.Look for Artline in an exclusive number of colors that can be used separately or combined together to create graphic interest.

6126 Neff Rd. Valley City, OH PH: 330-483-3324 Fax: 330-483-4483

Check us out on the web at www.davistreefarm.com We Deliver!

The Growing Concern x October 2015 x 27

Page 28: The Growing Concern October 2015

28 x Official Publication of The Ohio Landscape Association

are liked and appreciated. If your customers do not get the impression that they are respected and genuinely liked by you and your employees, it will be hard to keep them.

The second question customers want to know the answer to is, did the representative sincerely care about them? It has been said that “People don’t care how much you know until they know how much you care.” Your customer will get a pretty good idea whether or not they are liked from the type of questions they are asked by your managers or employees. The tone of voice, body language, the little things they say or do, and how helpful they try to be in solving the customers’ problems, all indicate if and how much they do care about the person they are serving.

A good example of this is one of my clients, Tuff Turf Molebusters, located near Grand Rapids, Michigan.

This green business makes it a point to train their technicians to sincerely listen to their customers whether they are on the phone or onsite servicing the account. Even when the customer just wants to discuss the weather or some other trivia, the technician purposely spends a few extra minutes to just simply listen to the person.

When people really know that you care about them, they are much more forgiving when an error is made. It is like a scale. An analogy I like to use in my consulting or seminars is that it’s like when you weigh beans. More beans on one side of the scale will tip it in that direction. In your business, the beans are the little things you and your team do to show the customer that you like and care about them. So when there are a lot of extra beans on the right side of the scale, you have the advantage in keeping your customers satisfied.

The third question customers want answered is, can they trust the representative? Indications of trust can be seen in how confident your team member is and if he follows through as promised. Here’s one example of how trust can be lost; it happened to our family. A well-known lawn fertilization company that was servicing us violated our trust by misdiagnosing a problem we were having with some vegetation in a section of our yard. As a result, I made a decision that we no longer needed the services of this company.

It was easy to make that decision, because I no longer believed the technician servicing our property had our best interest at heart. I got the impression that he was trying to sell us something I did not need or want; once discovered, I regretted the purchase. Customers are wary of misleading advice that can cost them unnecessary expense and embarrassment.

Once your customers begin to doubt your employee’s ability to tell the truth, you are in great danger of losing that person’s trust

continued from pg 26

forever. We call that the final five yards. It does not matter how well everyone else in your company performs. When that frontline employee, who is interacting with that costumer, fails, the entire company is judged. Many times this judgement will end to a loss of confidence, followed by the customer going to one of your competitors for service or products.

Finally, the fourth thing people who buy from you want to know is if the person servicing them is knowledgeable and competent.

Some years ago, when we had a new home built, we hired a company to install our irrigation system. The installation technicians showed up before the underground utilities had been flagged. Since we were not home to stop them, they proceeded to install the sprinkler system and cut our telephone line in two places, rendering our phone system useless. They installed the sprinkler system, but in their haste to do so, created an enormous amount of annoyance and aggravation for my wife and me. In our eyes, these technicians had crossed the line of incompetence.

When your personnel can consistently demonstrate that they are knowledgeable and competent, it will build confidence in your customers. When your team is able to solve problems and successfully exceed the expectations of the people they are serving, only good things can happen. The customer will come to expect and rely on you and your team’s professionalism and experience. When your customers believe in your company, repeat business and referrals are almost always certain.

Of course, in order for these four questions to be answered, your team needs to be trained properly. The responsibility for whether or not they are trained ultimately rests with the owner and management. Proper employee selection, and a consistent commitment to implementing the training processes, will ensure your long-term success.

So, in summary, to build lifetime customer satisfaction, make sure your company is able to provide the kind of customer-service training that will help your employees answer these four questions on a regular basis, with all of the customers they serve. When you are able to do that, you will be separating your business from the sea of mediocrity of green industry companies that you are competing with.

Tom Borg is a business expert who works with small and mid-sized green industry companies to profitably gain and retain customers through the use of his consulting, speaking, videos and professional writing. To ask him a question or to consult with Tom, contact him at: 734-404-5909 or email him at: [email protected] or visit his website at: www.tomborgconsulting.com.

Page 29: The Growing Concern October 2015

Submit your OLA membership application today and

instantly SAVE $50 off your initial membership dues!

The OLA helps its members take their business to the

next level with its educational programs and seminars,

networking opportunities, and with the determination to

increase public awareness of the professionalism of the

green industry.

yournerpar

forsuccess

visit ohiolandscapers.org to complete the membership application online and learn about the additional ways the ola will help your business grow and save you money!

Page 30: The Growing Concern October 2015

30 x Official Publication of The Ohio Landscape Association

OLA EDUCATION SERIES

Cancellations made 8 to 14 days prior to the course start date will be subject to a 30% cancellation fee. NO refunds will be issued for cancellations 7 days or less prior to the course, no shows, or cancellations on the day of the course. If, for any reason, the course is cancelled, enrollees will be notified, and fees refunded in full.

Presented by

Sponsored & Hosted by

Giveaway Item Sponsored by

Instructed byElliott H. Schaffer, ISA Certified Arborist/Horticulturist

Environmental Horticultural ServicesThe most important landscape maintenance practice is the control of plant size by the correct method of pruning to retain the natural branching characteristics of the plants and integrity of the landscape design. Dormant Pruning of Landscape Plants is a half-day, hands-on clinic and a timely training opportunity for you and your crews to get back to the basics and learn the proper way to prune in time for winter and early spring pruning.

GENERAL INFORMATION: This seminar will include a lecture as well as hands-on training. Attendees will need to bring their own notepad and pen, hand pruning shears, a small pruning saw, and long handle lopping shears, and will need to dress appropriately for outdoor practical training. As an attendee, you will receive a gift provided by A.M. Leonard including a pair of pruners, knife and leather sheath.Register early as class size is limited and will sell out quickly.

December 3, 2015CENTRAL OHIO

8:30 am to 12:00 pm

Held atWilloway Nurseries

Hilliard, OH

NAME OF ATTENDEE CLASS CHOICE FEE

December 1st - Avon December 3rd - Hilliard $

December 1st - Avon December 3rd - Hilliard $

December 1st - Avon December 3rd - Hilliard $

December 1st - Avon December 3rd - Hilliard $

TOTAL DUE $

Firm Contact

Address

City State Zip

Phone (______) Fax (______) Email

Check No. ___________ Enclosed Charge to my MasterCard Visa

Acct. No. Exp. Date

Name on Card Signature

Billing Address + Zipcode for Card Last Three Digits on Signature Line

DORMANT PRUNING CLINICMake checks payable and send to: Ohio Landscape Association, 9240 Broadview Rd, Broadview Hts., OH 44147

Register online, by mail, by phone or by fax: Phone 440-717-0002 or 1-800-335-6521 • Fax 440-717-0004 • www.ohiolandscapers.org

December 1st Clinic - Northeast Ohio December 3rd Clinic - Central Ohio

Register On Time, Payment Received Before 11/23/15 Register On Time, Payment Received Before 11/23/15 OLA Members $69 NON Members $99

Register Late, Payment Received After 11/23/15 Register Late, Payment Received After 11/23/15 OLA Members $99 NON Members $129

December 1, 2015NORTHEAST OHIO

8:30 am to 12:00 pm

Held atWilloway Nurseries

Avon, OH

Qualifies for 3.5 CEUs for Landscape Industry Certified

DORM

ANT

CLIN

ICPRUNING

2015 Pruning Clinic.indd 1 9/15/2015 2:15:30 PM

Page 31: The Growing Concern October 2015

The Growing Concern x October 2015 x 31

BUSINESS AND PROPERTY FOR SALE

W. 1

30th

Ab

bey

Rd.

I - 7

1 Rt. 82

Ohio Turnpike

11528 Royalton RoadNorth Royalton, OH 44133

2 LOCATIONS TO SERVE YOU! 20400 Sheldon RoadBrookpark, OH 44142

NEWLOCATION

Rt. 82

I71

W.1

30th

Abb

eyR

d.

Landscape Cente

r

Royalton

Supply

I480

Rt.

237

I71

Sheldon Rd.

Snow Rd

Landscape Cente

r

Royalton

Supply

Royalton Supply / BCS

Owned & Operated by:

The Koch Family

Mulch

Grass Seed

Sand & BouldersOrganic Fertilizer

Natural Stone Palletized

TopsoilLimestone

SWEET PEETWashed Gravel

Decorative Stone

Groundscape Rubber Mulch& Much More!

Top Selling Distributor:

High Volume

Bulk Supplier

Contact Jayson Koch

440-582-5200Fax: (440) 582-5208

[email protected]

11528 Royalton Road North Royalton, OH 44133

After 15 successful years we are retiring. Approximately 10 Acres of Mix Use property with rental income in a high-traffic area.

Call Jerry Koch at 440-572-1888 www.royaltonsupply.com

Royalton Supply.indd 1 8/18/2015 12:19:45 PM

Page 32: The Growing Concern October 2015

32 x Official Publication of The Ohio Landscape Association

DIRECT IONS

continued on page 34

SANDY MUNLEYExecutive Director

Ohio Landscape Association

YOUR MEMBERSHIPWe couldn’t do it without you! The OLA has been very fortunate over the years to have wonderful members! Each member finds their own unique way(s) to be a part of our organization and we need and value every one of you!

Membership in the OLA leads to business contacts that can result in new business opportunities and helps you to solve problems you may be having in your own business. Why not tap into the years of experience of others? Many times you don’t have to reinvent the wheel and you can save a lot of time and money.

Don’t forget, the OLA is run by OLA members! Our board of directors is made up of members who have your best interest at heart. They work with committee members to pinpoint the issues that are important to your business and they find ways that OLA can help you.

Our programs committee works to organize our evening meetings that concentrate on business topics. These meetings are a great time to meet others in the association. On October 15th, the evening meeting will be a facility tour of Hidden Creek Landscaping in Hilliard. Not only will you get to tour Hidden Creek’s brand new, state-of-the-art building, but you will learn how they run their landscape company and why they do what they do. November 19th is OLA’s annual meeting. We will have Charles VanderKooi as our guest speaker. Charles is a nationally

Participants at the Successful Plant Combinations Clinic collaborate over landscape plans.

Page 33: The Growing Concern October 2015

ADVERT IS ING INDEX

36 Belgard Hardscapes

2 Botson Insurance Group, Inc.

27 Davis Tree Farm & Nursery, Inc.

34 Irrigation Supply, Inc.

19 Kurtz Bros., Inc.

27 Mason Structural Steel, Inc.

17 Medina Sod Farms, Inc.

21 MRLM Landscape Materials/ JTO, Inc.

11 Ohio Nursery & Landscape Association

21 O’Reilly Equipment, LLC

31 Royalton Supply Landscape Center

19 Shearer Equipment

31 Sohar’s / RCPW, Inc.

15 Unilock

9 Valley City Supply

17 VanCuren Tree Services, Inc.

11 Willoway Nurseries, Inc. WDC

6 Zoresco Equipment Company

The Growing Concern x October 2015 x 33

Looking for our Classified and Help Wanted ads normally published here? You’ll find them at ohiolandscapers.org or myohiolandscape.com.

Interested in purchasing space to run your own ad? The information below should prove useful.

HELP WANTED ADSHelp Wanted ads are posted on both our industry website ohiolandscapers.org and our consumer website myohiolandscape.com

CLASSIFIED ADS (I.E. Equipment for sale)Classified ads are posted on our industry website ohiolandscapers.org

COST MEMBERS: $35 plus $3 for each 10 words for 30 days.NON MEMBER: $70 plus $3 for each 10 words for 30 days.

PAYMENTAll classified advertising must be prepaid. Mastercard or Visa can be taken over the phone. In most cases, online posting will occur within 2 business days once payment is received.

Please send all inquiries and ad content to: [email protected] or call the OLA office at 440-717-0002.

LOOKING FOR OUR

CLASSIFIEDS?

OLA Classified Ad Half Vertical.indd 1 2/2/2015 10:35:34 AM

Page 34: The Growing Concern October 2015

34 x Official Publication of The Ohio Landscape Association

continued from pg 32

DIRECT IONS

known consultant in the contracting industry and always has an entertaining and valuable message. The annual meeting is also your chance to vote for our board of directors.

Our education committee finds topics for our seminars. Topics for these can be either technical or management based. They are a great way for you to train your employees. For example, the technical skills learned at our upcoming Dormant Pruning Clinics will give your employees the knowledge they need to use immediately out in the field. The investment in this training will come right back to you! Our recent Successful Plant Combinations Clinic helped landscape designers fine tune their skills.

Participation in OLA’s Landscape Ohio! Awards program is a great way to boost staff morale and instill a sense of pride and accomplishment in the work that your company produces. Many of our members use it to enhance their team building efforts. The program is a celebration of the great work you do and we make sure the public knows by publishing the winners in Landscape Ohio! Magazine through our partnership with Ohio Magazine and Cleveland Magazine.

OLA also has money saving programs like our Group Rated Workers’ Compensation program. Many members are saving thousands of dollars on their worker compensation premiums. If you aren’t one of them, please give us a call!

These are just a few of the ways that the Ohio Landscape Association benefits your business. We hope we are hitting the mark and that you will continue your support and involvement with OLA. October is membership renewal month. Our membership year begins on November 1, 2015 and runs through October 31, 2016. So, please take a moment and renew your membership TODAY!

We look forward to seeing you at the upcoming OLA events!

Page 35: The Growing Concern October 2015

OLA ANNUAL MEETING ANNOUNCEMENT

THREE CULTURES THAT RUN THROUGH ALL SUCCESSFUL COMPANIES.

Financial success is no accident. It takes building the right culture with your organization and executing a good plan to succeed. Charles Vander Kooi will share with us the three cultures that he has witnessed in every successful and

profitable landscape company that he has dealt with. Join us to learn what these three cultures are and find out if you are on the track to success or if you need to make some changes in the way your company runs. Charles has been involved in the construction industry for over 4 decades as an estimator and upper-management employee of companies as well as a professional speaker and consultant. He has bid over a billion dollars in work over his career. As a private consultant, he has helped over 1,500 companies in their estimating/bidding systems and has lectured to over 200,000 people nationally and internationally. This presentation promises to be informational and entertaining. Please join us for a session that might change the future of your business!

RSVP by November 9, 2015Register online at www.ohiolandscapers.org, or call the OLA at 1-800-335-6521 or email [email protected]

November 19, 2015Featuring

Charles Vander KooiVander Kooi and Associates

AGENDA 6:00 pm to 7:00 pm Registration / Networking Food / Cash Bar

7:00 pm to 7:30 pm OLA Annual Meeting

7:30 pm to 9:00 pm Program

REGISTER TO ATTEND BY NOVEMBER 5, 2015 HELD AT St. Michael’s Woodside 5025 Mill Road Broadview Heights, OH

FREE to OLA Members NON-Members $30

1115 Meeting.indd 1 9/8/2015 2:21:15 PM

Page 36: The Growing Concern October 2015

9240 Broadview Road

Broadview Hts., OH 44147-2517

10/15

©2015 Oldcastle. All Rights Reserved. BEL15-072

GROW YOURBUSINESSExplore how with a FREEBelgard Guide BookVisit www.belgard.com/gb

BEL15-072 Northfield Build Your Business Ad.indd 1 4/7/15 11:19 AM


Recommended