Date post: | 07-Dec-2014 |
Category: |
Travel |
Upload: | hebs-digital |
View: | 26 times |
Download: | 2 times |
www.hebsdigital.com
The Guest Portal: Meeting the Needs of On-Property Guests
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You’ve got the guest on property …How are you meeting their needs
now?
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How are you meeting their needs now?
“My kids are climbing the walls! What can they do here?”
“I need some fun in my life right about now. I wonder if anything is happening at the hotel or nearby tonight.”
“I’d sure like a massage. I wonder if there are any specials at the spa.”
“I’m hungry. Where should I eat? At the hotel? Or should I go out to dinner?”
“I could use a drink. I wonder what the hotel bar has on the drink menu.”
www.hebsdigital.com
The Guest Portal by HeBS DigitalInform and connect with your property guests
• Provides relevant and useful information for guests during their stay
• Generates incremental dining and spa reservations, and hotel services upsells
• True responsive design to provide the best user experience for the three screens (smartphone, tablet, desktop).
www.hebsdigital.com
The Guest Portal by HeBS DigitalGenerate incremental on-property revenues
Quick hotel facts: check-out info; phone numbers, business hours, etc.
On-property special offers and packages for hotel guests
Dining info: restaurant hours, menus, reservations
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The Guest Portal by HeBS DigitalGenerate incremental on-property revenues
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Spa info: treatments, pricing, reservations
Places of Interest interactive map with all the local attractions and activities
Events and happenings at the property and neighborhood
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Guests may access the Guest Portal via:
The property Wi-Fi: Users may be directed to the Guest Portal upon connecting to Wi-Fi (subject to Wi-Fi vendor capabilities).The hotel website: Guests are served the portal when they access the hotel website.
Location is determined through smartphone/ tablet location services such as GPS, crowd-sourced Wi-Fi hotspot and cell tower locations.
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To increase awareness:• Reception can remind guests to go
to the portal for all necessary information
• Guest Portal an nouncement cards can be placed in the guest rooms
www.hebsdigital.com
Guest PortalBenefits
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Boost incremental revenues from on-site amenities (spa, dining, special offers, etc.)
Provide guests with all the hotel and localinformation for their stay
Increase guest satisfaction and loyalty
Quick turnaround time: launch the Guest Portalwithin a few weeks!
Provide relevant and useful information for your property guests to use during their stay and generates incremental dining and spa reservations, and hotel services upsells.
www.hebsdigital.com
Show me the product!
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www.hebsdigital.com
www.hebsdigital.com