Date post: | 21-Mar-2017 |
Category: |
Leadership & Management |
Upload: | steliana-moraru |
View: | 135 times |
Download: | 2 times |
THE HITCHHIKERS ' GUIDE
THROUGH THE LEADERSHIP &
COMMUNICATION GALAXY
P R A C T I C A L D O ' S & D O N T ' S
Steliana Moraru, Mozaic Works
SERVANT LEADERSH IP
manage for results ---> design an environment that creates results
replace self-interest ---> service to others
focus on strengths
more listening, less talking
empathy
community
Common Goal/
Task
IndividualTeam
Action Centered Leadership
100%
10 PEOPLE , 4 COUNTRIES
6 MONTHS , 1 TEAM
F I R S T 6 M O N T H S
100%
N E X T 3 Y E A R S
W O R K E D A S
I N D I V I D U A L S
W O R K E D A S A T E A M
√ Think in tasks
√ Get stuck in using the same
patterns & ideas
√ Be afraid to fail / Be afraid to assume
the leadership role
√ Add too many goals
√ Forget to always add the next step
D O ' S
D O N T ' S
√ What do you want to achieve? Why?
√ Everything has to be measurable,
achievable & realistic
√ Have a timeline
√ Make everything clear
√ Use OKRs
√ Have system that helps to keep the
work process going
"Philanthropists should find innovations that
release the energies of the people. Individuals
don't want to be taken care of - they need to be
given a chance to fulfill their own potential. Too
many projects create a dependence that helps no
one in the long run."
Jaqueline Novogratz
√ Push ("hand in your back")
√ Praise for heroic crisis
management skills – rescuing
projects on the brink of failure, or
getting a delayed product to a client
just in time
√ A body at rest tends to stay at rest
D O ' S
D O N T ' S
√ Pull
√ Foster the ability to recognize problems
√ Cultivate the feeling of "courage" &
discomfort
√ Help people to become gritty (interest,
deliberate practice, goals with purpose &
hope to become better)
√ Use the same type of format /
language in every circumstance & in
every situation
√ Monopolize the conversation
√ Don't react / Bring in your ego
√ Assume everyone knows what you
are talking about
√ Shy away from learning crisis
communication
D O ' S
D O N T ' S
√ Clear communication
(e.g Communicate the audience you are
targeting, the distinct problem you are
solving, and the unique solution by
which you’ll win the market)
√ Always tell the truth in a diplomatic
way
√ Shared services - bring together people
from your marketing dep. with the
people from your dev & product
HITCHHIKER 'S TAKEAWAYS
Each day is an opportunity
Good communication skills are making a real difference
It takes a village
Foster a gritty personality
Deliberate practice