THE HUMAN FACE OF EMPLOYEE ENGAGEMENT: OUR PEOPLE … · Company Registration No. 8636460 ......

THE HUMAN FACE OFEMPLOYEE ENGAGEMENT:OUR PEOPLE COME FIRST

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EmployeeEngagementSummit.com@EngageEmployee #EngageSummits

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EMPLOYEEENGAGEMENTSUMMIT 2018FRIDAY 4 MAY, 2018VICTORIA PARK PLAZA, LONDON

BRONZE SPONSORS

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EmployeeEngagementSummit.com @EngageEmployee #EngageSummits EngageEmployee.com

Employee Engagement Summit is organised by Engage Business Media LtdJoin EngageEmployee.com (free membership) and receive Latest News and Features, Weekly Newsletter,Invitations to Directors Forums, Conferences, Summits, Webinars, Focus Groups and more.

Steve HurstEditorial Director

[email protected] 506 304

Nick RustSales Director


Katie DonaldsonSenior Marketing Executive


James CotteeSenior Sponsorship Sales


James MajorSponsorship Sales


Alex WebbSponsorship Sales


Kimberley BishopSponsorship Sales


Dan SkinnerMembership Sales


Dan KeenMembership Sales


Hannah MuleaMarketing Executive


Sabrina ClarkeFinance Department


Mark SmithCredit Controller


A very warm welcome to our fourth flagship Employee Engagement Summit.Building on the success of our first three Summits, today we will examine allaspects of work under the overarching theme of the human face ofengagement, and how our people come first.

The Summit will focus firmly on the key issues, challenges and opportunities aroundengaging our people and includes world class case studies, expert opinion and analysis,round table focus group sessions and high level interactive networking technology.

In addition to a mouth-watering line up of case study presentations from organisations asdiverse as Spotify, Monzo Bank, The Big Issue, Vodafone, Ministry of Justice, Travelex, OVOEnergy, The European Commission, NHS, and Missguided there will be an opening keynotefrom world best- selling author and academic Professor Isaac Getz.

A whole body of new research in the past year points to major changes ahead in the world ofwork driven by advances in technologies such as Artificial Intelligence (AI) and robotics.While up to a third of existing jobs could face automation by the early 2030s, new AItechnologies could boost production and generate more jobs.

Of course the evidence for the business benefits of properly engaged and directedemployees working a positive cultural environment is plain for all to see. The improvedperformance and market capitalisation of organisations who deliver great service throughtheir people is now a given – and even those who improve their service from low to averagesee benefits go straight to their bottom line.

While CEOs are putting their people and their customer relationships at the top of theirbusiness agendas – still not enough of them really drawing a causal link between the two,and making it part of an overarching business strategy.

The signs are that businesses are moving in the right direction, and those who do areenjoying a clear competitive advantage. This Employee Engagement Summit will put aspotlight on those organisations who are getting their employee engagement strategies right.

Our aim is for our delegates to leave this Summit armed with all the tools and techniquesand insight they need to implement effective and successful long term employeeengagement strategies. Enjoy.

Steve Hurst, Editorial Director

THE TEAM

WELCOME

WELCOME

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Annual census surveys. Rapid results turnaround. Mobile, app, tablet or desktop. Clear and insight-rich manager dashboards.

Advanced comments analysis. Welcome to ‘VERA’, unique to Willis TToowers Watson. VERA understands the underlying meaning of your employees’ comments and the sentiment of what they

aare sayying to uncover the real issues behind their survey scores. In 44 languages. Just like running a focus group.

Project management and advisory services. Ensure seamless implementation. Achieve more, and combine forces with our expert450 engagement survey specialists, and more than 1,000 talent anrewards advisors, in all major global locations.

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KEYNOTE STAGE• Chair’s Opening Remarks 18• ESCP Europe Business School Opening Keynote: Liberated Companies 18

– How to Unleash Employee Initiative and Engagement• Sustaining Employee Engagement at DHL Express: 9 Years and Counting 19• University of Bath Keynote: New Research on Cost of Engagement 19• The Big Issue Case Study: Engaging & Changing Lives For Good 19

KEYNOTE STAGEHALL 1

SUMMIT PROGRAMME – HALL 1• Employee & Customer Engagement, Links to Performance & Profitability

– Part One 20• Transformation & Change Management 21• Internal Communications & Voice of The Employee – Part One 23• Reward & Wellbeing 25• Learning & Development 26

HALL 2

SUMMIT PROGRAMME – HALL 2• Future of The Workplace 28• Employee & Customer Engagement, Links to Performance & Profitability

– Part Two 29• Strategy & Leadership 32• Internal Communications & Voice of The Employee – Part Two 33• Evolution of The Workforce 34

FOCUS GROUPS

FOCUS GROUPS• New-Age Talent Practices: A Shift From Performance Management

to Performance Engagement 37• Activists Arise! What’s the Point of Engagement Without Impact? 39• Business Transformation Through Employee Engagement 41

Nicholson House, 41 Thames Street, Weybridge, Surrey, KT13 8JG

Disclaimer. While every effort has been made to ensure accuracy in the compilation of this publication, the Publishers cannotbe held liable for errors and omissions.

©COPYRIGHT Engage Business Media Ltd. All rights reserved. No part of this publication may be reproduced, stored in aretrieval system, or transmitted, in any form or by means, electronic, mechanical, photocopying, recording or otherwise, withoutprior consent in writing to the publisher.

Platinum Sponsors 44-46

Gold Sponsors 47

Silver Sponsors 49

Bronze Sponsors 49-52

Visitor Information 4

Summit Speakers 6-8

Sponsors & Partners 9

What’s On 10-11

Agenda Summary 12-13

Floorplan 15 & 17

CONTENTS

3

08:15 – 09.00 Registration & Coffee

09:00 – 10.25 Keynote Stage

10.25 – 10.55 Networking & Coffee Break

10:55 – 13.00 Presentations & Focus Groups

13:00 – 14:00 Networking & Lunch

14:00 – 16:00 Presentations & Focus Groups

16.00 – 16.30 Networking & Coffee Break

16:30 – 17:30 Presentations

17:30 – 19.00 Drinks & Networking Party

19:00 Event Close

SUMMIT HOURS:

Cloakroom:There are free cloakrooms available fordelegates. These are located on LowerLevel 1 near registration.

Wi-Fi:There is complimentary visitor Wi-Fi accessprovided throughout the show. Please jointhe Network: Park Plaza Hotel Resorts.No password is required.

Join the Conversation:#EngageSummits @EngageEmployee

First Aid:Please visit the reception desk on theground floor should you require assistance.

Canvassers:The organisers reserve the right to removeanybody found distributing leaflets of anykind or unauthorised sales material at the show.

Business Amenities:The Victoria Park Plaza hotel features allthe services and amenities expected of topcentral London hotels. Guests enjoy afitness centre, 24-hour room service,baggage storage, foreign currencyexchange and an array of other first-classservices.

Travel:The venue is situated within walkingdistance of Victoria train, coach, bus andUnderground stations.

Refreshments:Delegate tea/coffee breaks and buffet lunchare included and will be served in theConference Expo Hall on Lower Level 1throughout the day.

At the Drinks & Networking Party at the endof the day a complimentary beer or glass ofwine is provided on behalf of the NetworkingParty sponsor.

• Welcome and registration• Morning Networking coffee break• Lunch• Afternoon Networking coffee break• Drinks & Networking Party

4

VISITORINFORMATION

NETWORKINGBREAK SPONSOR

Prof Bruce A. RaytonUniversity of Bath

Veronica HarthSpotify

Gorkan AhmetogluUCL

Beth TomsMonzo Bank

Tony Vickers-ByrnePublic Health England

Stephen RobertsonThe Big Issue Foundation

Gary AdeyVodafone

Karen NotaroMinistry of Justice

Glenn GraysonMissguided

Peter ClarkQlearsite

Chris NewsteadWellcome

Afeef HussainLUX* Resorts Maldives

Neil BarnettHeathrow Airport

Jill KingVirgin Pulse

Professor Isaac GetzESCP Europe Business School

Isabelle KraussEuropean Commission

SPEAKERS

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SPEAKERS

7

Heather MustafaNationwide Building Society

Kim AthertonOVO Energy

Gemma LinesCiti

Stuart EamesWaitrose

Becca RileyTravelex

Kaitlin NorrisShopify

Eoin CotterPoppulo

Elvin EldicTravelex

Ibrahim HasanShopify

R. SwaminathanWNS Global Services

Dace KalninaEuropean Commission

Dominic HolmesTaylor Vinters

Gemma ToddImperial London Hotels

Debbie Bennett-Jackson

Citi

Sarah MarrsQualtrics

Joanne CarlinThwaites

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SPEAKERS

Mavis BonifaceInstinctif

Chris OakesNorthamptonshire Healthcare

NHS Foundation Trust

Victoria Lewis-Stephens

Instinctif

Catherine GarrodSky

Cathy BrownEngage For Success

Kate JonesInstitute of Internal

Communications

Ant MongerRiver Agency

Rick JacksonDHL Express

Nick LynneWillis Towers Watson

Kevin RossCentralus

David CallaghanCentralus

Lou BanksRising Vibe

Charlotte MummeryNestlé UK & Ireland

PLATINUM SPONSORS

SILVER SPONSOR NETWORKINGBREAK SPONSOR

THANK YOU TO OUR SPONSORS

9

SPONSORS

BRONZE SPONSORS

GOLD SPONSORS

DOWNLOAD & NETWORK TODAY

Download the official 'Employee Engagement

Summit 2018' event app and begin networking

today!

We're delighted to have launched our official 'Employee

Engagement Summit 2018’ event app which enables you to:

• Access all event information in real time

• View the agenda and speakers

• Create a custom schedule to plan your day

(Please note: Saving a session to your schedule does not

guarantee you a place)

• View sponsor profiles

• See who else is attending and start networking now

- send them a message or save their profile

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Using your smartphone or tablet search Engage Business Media in

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WHAT’S ON

10

WHAT’S ON

SESSION ONE 11.00 - 12.00 SESSION TWO 14.00 - 15.00

New-Age Talent Practices:A Shift From Performance ManagementTo Performance Engagement

FOCUS GROUP 1

ENGAGE BUSINESS MEDIA EVENT APP:With the Engage Business Media app you’ll be able to:

• Access all the information you need about the event in real time• Check out the agenda and speakers to plan your day• View sponsor profiles for exclusive marketing material & video content• See who else is attending and start networking before the event - send them a message or save their profile• Share updates and content via our event news feed• Access exclusive content from our speakers & sponsors each day in the lead up to the event

FOCUS GROUPS – booking a place.If you haven’t already booked your place, please contact an EBM member of staff or arrive in plentyof time before the session starts. All places are on a first come first served basis and we advise youto book early as places are very limited.

R. SwaminathanChief People OfficerWNS Global Services

11

POWERED BY

POWERED BY

POWERED BY


Activists Arise! What’s the Point ofEngagement Without Impact?

FOCUS GROUP 2 Anthony MongerHead of Salesand MarketingRiver Agency

SESSION ONE HOST:Kevin RossDirector ofEmployee BenefitsCentralus

SESSION TWO HOST:David CallaghanCEOCentralus


Business Transformation ThroughEmployee Engagement

FOCUS GROUP 3

10.55 HALL CHAIR: Cathy Brown, Engage For Success

KEYNOTE STAGEAGENDA

SUMMARY

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EMPLOYEE & CUSTOMER ENGAGEMENT, LINKS TO PERFORMANCE & PROFITABILITY – PART ONE11.00 Vodafone Case Study: Creating a Successful Culture to Drive CX Gary Adey, Commercial Operations Director, Vodafone

11.20 The Science of Engagement: What We’ve Learnt Peter Clarke, Co-Founder, Qlearsite

11.40 Missguided Case Study: Holla, Hot Goss and Happiness – Turning the Ordinary into Extraordinary Glenn Grayson, Internal Communications and Engagement Partner, Missguided

TRANSFORMATION & CHANGE MANAGEMENT12.00 Spotify Case Study Veronica Harth, Internal Communications Lead for R&D, Spotify

12.20 Unlocking The Power Within Victoria Lewis-Stephens, Managing Partner & Mavis Boniface, Campaign Director, Instinctif

12.40 Thwaites Case Study: Uniting a Culture of Many Strands….. (And We’re Still Working on it!) Joanne Carlin, Director of People & Development, Thwaites

INTERNAL COMMUNICATIONS & VOICE OF THE EMPLOYEE – PART ONE14.00 Employee Experience and High Performance – Nestlé and Willis Towers Watson Charlotte Mummery, Talent Brand and Employee Experience Manager, Nestlé UK & Ireland & Nick Lynn, Senior Director, Willis Towers Watson

14.20 Sky Case Study: Fuelled by Employee Feedback: Taking Action to Improve Engagement Year Round Catherine Garrod, Inclusion Manager, Sky

14.40 Travelex Case Study: More Than an Illusion – How Travelex Increased Revenue and Employee Engagement with Sales Incentives and Groundbreaking Gamification Becca Riley, Head of Reward, Payroll and Human Resources Technology & Elvin Eldic, Global Director, Travelex

REWARD & WELLBEING15.00 Citi Case Study: The Future of Communications is HR Debbie Bennett-Jackson, Marketing Consultant & Gemma Lines, Head of Resourcing, Citi

15.20 The Keys to Developing & Implementing a Successful Wellbeing Strategy Jill King, Director of International Markets, Virgin Pulse

15.40 Taylor Vinters Case Study: Employee Engagement and Innovation in the Workplace Dominic Holmes, Partner, Employment Law, Taylor Vinters

LEARNING & DEVELOPMENT16.30 European Commission Case Study: A Story From the European Commission: Step by Step, Day by Day Isabelle Krauss, Head of Unit "Customers, Communication and Governance" & Dace Kalnina, Internal Communication Professional, European Commission

16.50 Feel Better to do Better – How Using Emotion in The Workplace Enables High Performance Lou Banks, Director, Rising Vibe

17.10 Wellcome Trust Case Study: Transparency in Practice Chris Newstead, Head of Internal Communications, Wellcome

13.00 Lunch and Networking

16.00 Coffee And Networking

17.30 Drinks and Networking Party

08.15 Registration & Coffee

09.00 Chair’s Opening RemarksCathy Brown, Engage For Success

09.05 Liberated Companies – How to Unleash Employee Initiative and EngagementProfessor Isaac Getz, Author/Speaker, ESCP Europe Business School

KEYNOTE STAGEAGENDA

SUMMARY

13

FUTURE OF THE WORKPLACE11.00 Monzo Bank Case Study Beth Toms, People Operations Manager, Monzo Bank

11.20 Transforming Business Through Employee Engagement David Callaghan, Chief Executive Officer, Centralus

11.40 Waitrose Case Study: How to Transform that Dusty Good Suggestion Box in the Corner of Your Office Stuart Eames, Operational Improvement Manager, Waitrose

EMPLOYEE & CUSTOMER ENGAGEMENT, LINKS TO PERFORMANCE & PROFITABILITY – PART TWO12.00 Shopify Case Study: Growing Global, Keeping it Local Kaitlin Norris, Culture Specialist & Ibrahim Hasan, Internal Communications Specialist, Shopify

12.20 Transitioning from Tactical Partner to Strategic Advisor – The Future For IC Eoin Cotter, Internal Communication & Employee Engagement Advisor, Poppulo

12.40 LUX* Resorts Maldives Case Study: A Four-Pronged Approach – Creating a Culture of Team Engagement and Excellence Afeef Hussain, Regional Director of Training, LUX* Resorts Maldives

STRATEGY & LEADERSHIP14.00 Ministry of Justice Case Study: Enabling a Continuous Conversation Karen Notaro, Head of Engagement Champions Network and Race Ambassador, Ministry of Justice

14.20 Heathrow Airport Case Study: Creating a Transformational Digitally Connected Workplace Neil Barnett, Senior Communications Manager, Heathrow Airport

14.40 Northamptonshire Healthcare NHS Foundation Trust Case Study: Leadership Matters Chris Oakes, Director of HR and OD, Northamptonshire Healthcare NHS Foundation Trust

INTERNAL COMMUNICATIONS & VOICE OF THE EMPLOYEE – PART TWO15.00 Imperial London Hotel Case Study: “Resolution isn’t Revolution – it’s Evolution!” Gemma Todd, Head of Human Resources, Imperial London Hotels

15.20 4 Steps to Building a World Class Employee Experience Programme Sarah Marrs, Principal Consultant of Employee Experience, Qualtrics

15.40 OVO Energy Case Study: The Future is Now; Why Organisations Need to Rethink Their Structures and Quickly Kim Atherton, Chief People Officer, OVO Energy

EVOLUTION OF THE WORKFORCE16.30 The Psychology of Innovation Dr Gorkan Ahmetoglu, Lecturer of Business Psychology, UCL

16.50 Nationwide Building Society Case Study: Engaging an Agile Workforce Heather Mustafa, Senior Project Manager, Nationwide Building Society

17.10 Public Health England Case Study: Creating Compassionate Workplaces Tony Vickers-Byrne, Chair of Health and Work Programme & Director of HR, Public Health England

13.00 Lunch and Networking

16.00 Coffee And Networking

17.30 Drinks and Networking Party

10.55 HALL CHAIR: Kate Jones, Chair, Institute of Internal Communications

09.25 Sustaining Employee Engagement at DHL Express:9 Years and CountingRick Jackson, Senior Vice President, DHL Express

09.45 New Research on Cost of EngagementProf Bruce A. Rayton, Academic Director for Postgraduate Taught Admissions, University of Bath

10.05 Engaging & Changing Lives For GoodStephen Robertson, Chief Executive Officer, The Big Issue Foundation

10.25 Coffee and Networking

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st.eople at their bepourYoYcom.glintinc

Lower Level 1 - Seminar Halls 1, 2 and Focus Groups

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Entrance Entrance

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Help Desk

Platinum Sponsor

Gold Sponsor

Bronze Sponsor

HALL 1 HALL 2

SUMMIT PROGRAMME – HALL 1• Employee & Customer Engagement, Links to Performance & Profitability

– Part One• Transformation & Change Management• Internal Communications & Voice of The Employee – Part One• Reward & Wellbeing• Learning & Development

SUMMIT PROGRAMME – HALL 2• Future of The Workplace• Employee & Customer Engagement, Links to Performance & Profitability

– Part Two• Strategy & Leadership• Internal Communications & Voice of The Employee – Part Two• Evolution of The Workforce

Lower Level 1 - Sponsors and Expo Hall

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Registration & Coffee

Chair’s Opening RemarksCathy Brown, Engage For Success

Cathy has wide ranging experience across the public, private and third sectors in raising awareness and providingpractical guidance to organisations looking to improve employee engagement. With a background in deliveringstrategic transformation programmes for a FTSE 100 company, she recognises the importance of values, goodmanagement, authentic leadership and the ability to listen in creating environments where people can bring the bestof themselves to work every day.

As a long time public speaker & spokesperson for Engage for Success, Cathy engages and energises audiencesaround business change, leadership and innovation. She passionately believes that helping people find a better wayto work can make a big difference to people’s lives, their organisations and ultimately to the country

Liberated Companies – How to Unleash Employee Initiativeand EngagementProfessor Isaac Getz, Author/Speaker, ESCP Europe Business School

Most employees don’t come to work because they want to, but because they must. Once at their workplace, fewshow initiative. Yet, once they leave their workplace, these same employees are extremely dynamic: in theirhobbies, charities… Unfortunately, they prefer to share their innovative work ideas with friends and family, ratherthan directly with their company. Now imagine organisations in which employees are free to take any actions theythemselves decide are best for their company. Imagine that these organisations stay at the top of their industriesfor decades, providing the highest quality customer service. Imagine employees who are not just engaged, creativeand highly‐performing but also happy. Sound like a dream?

In actual fact, hundreds of organisations just like this exist today, of all sizes, in all industries and sectors. Mosthave been transformed thanks to ‘corporate liberation,’ guided by their visionary leaders. In his keynote, Prof. Getzwill present concrete examples he has studied and draw on key lessons organisations and their leaders can learnfrom corporate liberation, to unleash employee initiative and engagement.

Isaac Getz is a Professor at ESCP Europe Business School and author of books and articles, including the best-sellingFreedom Inc. He has been instrumental for the corporate liberation movement involving hundreds of companies andinstitutions.

Sustaining Employee Engagement at DHL Express:9 Years and CountingRick Jackson, Senior Vice President, DHL Express

Achieving Employee Engagement for 100K employees across 220 countries is one thing – sustaining it over 9years is quite another. In 2009, DHL Express were facing an enormous burning platform – Losing $2 Billion perannum with low levels of employee engagement.

The CEO of DHL Express, Ken Allen, decided to tackle this turnaround challenge by establishing perhaps one ofthe world’s largest employee engagement programmes. In this session Rick Jackson SVP Deutsche Post DHLGroup Certified Initiative & Global Head of CIS DHL Express will tell the DHL Express engagement story. He willdescribe the various strategies that have been deployed over the last 9 years to drive engagement scores up by 20points and also how DHL have used culture to build and sustain performance improvement over time.

09:00-09:05

08:15-09:00

09:05-09:25

09:25-09:45

SUMMITPROGRAMME

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KEYNOTE STAGE

KEYNOTE STAGE

SUMMITPROGRAMME

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KEYNOTE STAGERick Jackson is the Senior Vice President Deutsche Post DHL Group Certified Initiative & Global Head of CIS forDHL Express. He is responsible for the Certified initiative which is a key part of the Deutsche Post DHL GroupStrategy 2020 and the global Employee Engagement & Cultural Change initiative. Rick reports directly to CEO DHLExpress Ken Allen, and has a dotted line to CEO Deutsche Post DHL Group Frank Appel.

DHL Express are a global organisation located in 220 countries with 100K employees, the parent organisationDeutsche Post DHL Group has more than 500K employees.

New Research on Cost of EngagementProf Bruce A. Rayton, Academic Director for Postgraduate Taught Admissions, University of Bath

Models of employee engagement commonly argue that engaged employees enhance performance through thepositive exercise of discretion on the job. Research suggests that “going the extra mile” – helping colleagues,going beyond the confines of a narrow job description, taking on extra responsibilities – can increaseperformance, improve job satisfaction and increase promotion prospects, but this doesn’t come without a cost.In particular, going the extra mile at work can lead to higher levels of emotional exhaustion and work‐familyconflict.

In his keynote, Prof. Rayton will argue that business models based on the creation of an engaged workforceneed to prepare for the risks associated with these models.

My research sits at the interface between strategic human resource management, corporate social responsibilityand economics. My most recent work focuses on links between internal & external CSR, employee attitudes, HRpractices and organizational performance. I am particularly interested in the key linking role engagement plays in thedelivery of the performance benefits of organisational practices.

Engaging & Changing Lives For GoodStephen Robertson, Chief Executive Officer, The Big Issue Foundation

The Big Issue is a world renowned but often misunderstood brand. Stephen Robertson will discuss the historyand philosophy behind the organisation, alongside the process of personal development and how working withthe public helps change lives for good.

Stephen has been CEO at the Big Issue Foundation since July 2007. His previous role was Director of CommercialOperations at Shelter, where he had responsibility for a chain of 100 charity Stores, a mail-order business and aTraining business primarily focusing on Housing professionals. Stephen was a member of the Senior ManagementTeam with cross organisational responsibility for the strategic management of the Charity. Stephen was at Shelterfor 13 years. Stephen helped found and ultimately chaired the professional body that represents the majority ofCharity Retailers in the UK, ‘The Association of Charity Shops’. Stephen is a Trustee of the homeless health carecharity, London Pathway, a Trustee of TRAID, a charity committed to protecting the environment and reducing worldpoverty by recycling and campaigning at home and Chair of the Board of Trustees of Shoreditch Town Hall Trust.

Coffee and Networking10:25-10:55

09:45-10:05

10:05-10:25

EMPLOYEE & CUSTOMER ENGAGEMENT, LINKSTO PERFORMANCE & PROFITABILITY – PART ONE

Vodafone Case Study: Creating a Successful Culture to Drive CXGary Adey, Commercial Operations Director, Vodafone

• Importance of investing in a culture• What is The Red Line and why we created it• Our internal results and external recognition• Challenges and evolution of The Red Line

Gary Adey leads Vodafone Group Enterprise Operations, the front line division of Vodafone Group accountable forall operations that support Vodafone’s diverse Enterprise business. Gary believes that providing your customerswith a constantly outstanding experience is the only sustainable way to differentiate. He leads a number of globalcultural and digital transformation programmes to drive service excellence for our customers; ensuring ourtechnology is future fit, we’re nurturing and investing in our success based culture and we have the rightorganisational blueprint in place to deliver on this. Gary is a member of the Vodafone Group Senior Leadership Teamand holds a number of board positions within Vodafone Group. Since 1996 Gary has focused the majority of hiscareer in the area of International B2B and large Enterprise. Prior to his current role Gary was Director ofCommercial Marketing & Innovation at Vodafone Global Enterprise (VGE), the division dedicated to serving theworld’s largest Multinational Corporate customers globally.

The Science of Engagement: What We’ve LearntPeter Clarke, Co-Founder, Qlearsite

• How Digital Innovation is changing approaches to engagement.• What a persona led approach means for designing better user experiences.• Why data science is able to create engagement measures that drive real value.

A consultant for most of his career (Accenture, BCG, Marakon), Peter has worked with management teams in someof the world’s largest and most successful companies. Using this experience and expertise, Peter co-foundedQlearsite: A workforce analytics company that helps organisations improve business performance through happier,better motivated and engaged people. Recently Qlearsite has pioneered new software to help us better understandand measure employee engagement.

HALL CHAIR:Cathy Brown, Engage For Success

Cathy has wide ranging experience across the public, private and third sectors in raising awareness and providingpractical guidance to organisations looking to improve employee engagement. With a background in deliveringstrategic transformation programmes for a FTSE 100 company, she recognises the importance of values, goodmanagement, authentic leadership and the ability to listen in creating environments where people can bring the bestof themselves to work every day.

As a long time public speaker & spokesperson for Engage for Success, Cathy engages and energises audiencesaround business change, leadership and innovation. She passionately believes that helping people find a better wayto work can make a big difference to people’s lives, their organisations and ultimately to the country

10:55-11:00

11:00-11:20

11:20-11:40

HALL

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SUMMITPROGRAMME

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HALL 1

Missguided Case Study: Holla, Hot Goss and Happiness– Turning the Ordinary into ExtraordinaryGlenn Grayson, Internal Communications and Engagement Partner, Missguided

With people empowerment at the centre of the business, Missguided encourages its team members to be thebest version of themselves; actively pushing boundaries, continually learning and working as part of a team todeliver epic results. Building an internal experience that mirrors the external brand, Glenn will share stories ofhow Missguided (guided by its Squad Members) has turned traditional comms into extraordinary engagementpractices that disrupt, excite and connect with its generation Y/Z workforce. From ‘Holla at Us’ listeninggroups to ‘Pawsome’ pet shows, peer to peer recognition to Happiness Wheels and Celeb Bingo, Glenn willgive you an insight into how the business has excited and inspired its Squad Members, helping them feel trulypart of the brand.

Glenn has a passion for engaging, motivating and developing individuals and teams through creative communicationsolutions – making the ordinary extraordinary! With a wealth of experience in retail management and learning &development, he creates memorable moments that surprise, amaze and inspire team members during their everydayworking life, whilst working towards business objectives. Since joining Missguided in July 2017, his main focus is todevelop an engagement strategy in line with the People Proposition to support recruiting, retaining and developingthe best talent.

TRANSFORMATION & CHANGE MANAGEMENT

Spotify Case StudyVeronica Harth, Internal Communications Lead for R&D, Spotify

Veronica will be sharing key takeaways from embracing an open and collaborative approach to internalcommunications.

Results driven and strategic communicator who works daily with senior leaders and executives in a multiculturalenvironment. Experienced in digital communications spanning across external and internal. Specialised in leadershipand strategy communications, Mergers & Acquisitions (M&A), change and crisis communications.

Unlocking The Power WithinVictoria Lewis-Stephens, Managing Partner & Mavis Boniface, Campaign Director, Instinctif

Companies that want to lead the way and blaze a trail, need to look within for the fearless founders who can helpthem to spark the next revolution. Find out how one of the world’s biggest drinks companies have unlocked thepower from within.

Victoria is a passionate advocate for the impact employee and customer engagement can have on driving businessgrowth and performance. She is responsible for developing compelling engagement strategies for some of theworld’s biggest brands. Victoria specialises in helping businesses engage their people during periods of significantchange, turning them into growth drivers and brand advocates. She has worked with Bacardi, Amgen, GE Oil & Gas,Rolls-Royce, Direct Line Group, Starwood Hotels & Resorts, HSBC, eBay, Lloyds Banking Group, Thomson Reuters,Unilever, Royal Bank of Scotland, Wolseley plc, British Gas, and Coach.

Mavis has 10 years’ experience in helping big brands engage their audiences. She has worked with multiple globalclients including Bacardi, Starwood Hotels & Resorts, UK Power Networks, eBay, Givaudan, Thomson Reuters,Direct Line the University of Portsmouth and GE Oil and Gas.

11:40-12:00

12:00-12:20

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We provide unique services to enhance employee engagement.

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Thwaites Case Study: Uniting a Culture of Many Strands….(And We’re Still Working on it!)Joanne Carlin, Director of People & Development, Thwaites

Thwaites is a growing business fragmented by invisible divisions and 30 years of bad ‘people’ habits. It is also abusiness which is family owned, steeped in over 200 years worth of tradition and fiercely proud of its heritage.It is also innovative with an aggressive appetite for growth, scooping up properties which frankly no‐one else iseven looking at – what we do has been described as ‘bonkers’. So it is a business of two‐parts, the firsttraditional, the second young and vibrant. Two years ago we set out on a huge journey. We sold a large part ofthe business (most of our beers), and focussed on the hospitality arm – this came with a problem, our hospitalitydivision was split in two and felt virtually no connection to Thwaites. To grow our business and create an amazingculture for all required radical thinking. A seismic shift began with the culture. What is important to us is weremain true to ourselves and create environments where people can be themselves – whatever that is.

A determined and resilient People Director, combining strong functional excellence with a thorough commercialunderstanding, resolving problems by getting to the heart of the issue and delivering solutions. Recognised for beingfair and straight with people, influencing at all levels through understanding individual motivations and key pressurepoints.

Lunch and Networking

INTERNAL COMMUNICATIONS &VOICE OF THE EMPLOYEE – PART ONE

Employee Experience and High Performance – Nestlé and WillisTowers WatsonCharlotte Mummery, Talent Brand and Employee Experience Manager, Nestlé UK & Ireland & Nick Lynn,Senior Director, Willis Towers Watson

Why focusing on employee experience is critical for leading your future workforce. And how Nestlé is deployingactive listening in order to bring its mission and values to life and make Nestlé an inspiring place to work.

Charlotte is a talent acquisition professional at heart, having spent 15 years in recruitment and resourcing roles atcompanies including Accenture, GSK and BP. Charlotte joined Nestlé’s UK and Ireland business in 2014 as Head ofTalent Acquisition. Returning to work after an illness, Charlotte took up a project role linking Talent Brand andEmployee Experience. Understanding engagement lies at the heart of this role, and Charlotte has spent the last 18months helping teams across Nestlé improve the employee experience for their people, working on initiatives toimprove engagement and helping to make Nestlé an inspiring place to work.

Nick is a Senior Director at Willis Towers Watson. He has been consulting to leaders on issues relating to culture,engagement, leadership and performance for 20 years. He has a PhD from the University of Birmingham and priorto joining Willis Towers Watson he was a Lecturer at the University of Edinburgh. He has worked for Willis TowersWatson in Chicago, New York and London. You can connect with him on LinkedIn here:https://www.linkedin.com/in/nicklynn/

13:00-14:00

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Sky Case Study: Fuelled by Employee Feedback: Taking Action toImprove Engagement Year RoundCatherine Garrod, Inclusion Manager, Sky

The most challenging and crucial part of successful employee engagement is taking actions to improve the rightareas, at the right time. Catherine Garrod at Sky, Europe’s leading entertainment company, will bring to life howmanagers and leaders are doing just that; utilising employee feedback to take the right actions for maintaining andimproving engagement, all year round. In this session, Catherine will demonstrate the importance of listening to theemployee voice and concrete steps to engage managers and leaders in the process. She will also share practicaltakeaways you can bring to your own organisation, to effectively communicate survey results, and tips for creatingbelief to make goals feel achievable.

Catherine’s HR career spans across FMCG, Utility, Behavioural Healthcare and Entertainment. She’s inspired frontline supervisors through to CEO’s to respond to what people are saying and take simple action with a lasting impact.At the Utility company Catherine drove a double digit increase on engagement in 2 years and they were published inthe Sunday Times as a Top 25 Best Big Company To Work For a year ahead of target. Now at Sky, Europe’s leadingEntertainment company, Catherine is promoting a culture of inclusion for best individual, team and businessperformance. Where people influence their own worlds, and make Sky an even better place for everyone.

Travelex Case Study: More Than an Illusion – How TravelexIncreased Revenue and Employee Engagement with SalesIncentives and Groundbreaking GamificationBecca Riley, Head of Reward, Payroll and Human Resources Technology & Elvin Eldic, Global Director,Travelex

Prepare to be mesmerised by the results Travelex have achieved just one year into their Travelex partnership on“RPM”. Learn how Travelex have simplified sales incentive administration, significantly reduced manualprocesses and opened up performance insights to their frontline teams through Anaplan dashboards andWorkday integration. They will share with you how Travelex’s dedication to innovation, passion for people andcombination of classic incentives with ground‐breaking gamification has transformed retail engagement.

Becca Riley is the Head of Reward, Payroll, and Human Resources Technology for Travelex, the world’s leadingindependent foreign exchange business. Becca is a self-confessed nerd who is passionate about partnering engagingReward propositions with innovative HR technology to boost employee engagement.

Elvin Eldic is an executive business leader, driven by the desire to exceed targets, who blends old fashioned hardwork with unorthodox methods, to lead and inspire large teams to pursue compelling visions. He is passionate aboutthe possibilities that exist when innovation is at the heart of organisational culture.

14:40-15:00

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REWARD & WELLBEING

Citi Case Study: The Future of Comms is HRDebbie Bennett-Jackson, Marketing Consultant & Gemma Lines, Head of Resourcing, Citi

In a world where business success is reliant on human potential, our expectations of employees, managers andleaders are ever‐changing. The ‘tell’ of HR communications must evolve to the ‘push and pull’ of engagement –no mean feat in a global, matrixed organisation with over 200,000 employees.

Post HR transformation at Citi, Gemma and Debbie will share some examples of moving away from traditionalHR communications towards genuine engagement with the aims of: supporting a new HR model; empoweringemployees to take control of their own development; supporting managers to become better and embeddingbehaviours essential for delivering the business strategy. Marketers by background, Gemma and Debbie willalso share their experiences of moving into HR and the value of marketing techniques in changing employeebehaviour.

Debbie is a Chartered Marketer with 20 years’ experience in marketing, engagement and change communications.Skilled in the design, development and delivery of award winning strategies to support sustainable growth andtransformation within highly competitive markets. Debbie’s passion lies in supporting organisations to embracechange and recruit, retain and develop their people.

A marketer by background, Gemma is currently Head of Resourcing for Citi in EMEA where she oversees the hiringof around 10,000 people across 54 countries. Passionate about leadership, inclusion and learning, Gemma is a seniorexecutive coach and member of Citi’s leadership faculty and plays an active role in the firm’s inclusion, innovation andtalent agendas. Gemma has been involved with people and learning based businesses for some years now includingserving as Director of Marketing for the UK’s first for profit educational provider to have degree awarding powers –BPP College, part of BPP plc. Prior to BPP, Gemma was at Cass Business School in the role of Director of Marketingand Communications where she oversaw the rebrand of the school from City University Business School to Cass.Before going in-house Gemma was a marketing and communications consultant advising clients such as Microsoft,3M and IBM.

The Keys to Developing & Implementing a SuccessfulWellbeing StrategyJill King, Director of International Markets, Virgin Pulse

Creating a true culture of health in your organisation can help drive greater employee engagement andwellbeing. But building this healthy culture requires a successful employee wellbeing strategy. The Virgin Pulsesession will explore our best practices in developing and implementing a wellbeing strategy, as well astechniques to overcome the main challenges our clients have faced.

After graduating with a Masters in Occupational Psychology, Jill went on to run her own businesses before joiningthe team at GCC. Her entrepreneurial experience and leadership, coupled with her passion for human behaviour,equipped her to significantly grow the International market and expand the company’s global footprint. Since GCC’smerger with Virgin Pulse to become the world’s leading supplier of Employee Engagement solutions, Jill hasassumed a more global role, focussed on ensuring the suite of products available outside of the US is superseding theexpectations of the International market. In doing so, she collaborates with many of the world’s largest globalorganisations, supporting their strategic goals to have high performing, fully engaged employees.

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Taylor Vinters Case Study: Employee Engagement and Innovation inthe WorkplaceDominic Holmes, Partner, Employment Law, Taylor Vinters

Taylor Vinters is an international law firm supporting the businesses which drive the innovation economy, andthe entrepreneurs and private wealth that underpin them. During his case study presentation, Dom Holmes willexplain how Taylor Vinters is promoting strong levels of engagement across its workforce, by encouragingemployees to embrace a mindset of innovation in their own work. In particular, he will speak about the followingexamples:

• An annual Pitch Up campaign, showcasing innovation across the business. Open to everyone in the firm from support staff and trainees to partners, the competition challenges employees to form teams and present an innovation to the rest of the firm, with the winning ideas put into practice.• The Zebra Project – a year‐long series of events promoting debate on the future world of work, with engagement across the firm.• Taylor Vinters’ incubation of legal tech businesses and the positive impact this has on staff.

Dom will also share some observations on how some of the best HR Directors he works with promoteengagement in their own organisations.

Dom is joint head of the employment team at international law firm Taylor Vinters. He is highly-regarded for hiswealth of expertise advising on complex and business-critical HR situations. He has particular experience in helpingemployers deal with sensitive workplace disputes, senior level exits and restructuring projects (often across multiplejurisdictions). Dom writes and broadcasts regularly on a wide range of employment and HR issues, with a specificfocus on how businesses are preparing for the future world of work. He is also one of the partners responsible forTaylor Vinters’ graduate recruitment programme.

Coffee And Networking

LEARNING & DEVELOPMENT

European Commission Case Study: A Story From the EuropeanCommission: Step by Step, Day by DayIsabelle Krauss, Head of Unit "Customers, Communication and Governance" & Dace Kalnina, InternalCommunication Professional, European Commission

What is more important: The process or the outcome? The final destination or the journey itself?

In a large public organisation like the European Commission (36,000 people) there are several staffengagement initiatives happening at Directorate‐Generals level (43 in total). Isabelle Krauss and Dace Kalninawill tell a story from the Directorate‐General for Informatics where a culture transformation process has beenin place for the last 5 years. The presenters will share their observations and lessons learned. In addition, theywill explain how the organisation needed to tap into internal talent to make the change possible with a verylittle budget available, mostly investing in good conversations and opening pathways for collaboration.

Isabelle Krauss has worked for the European Commission as a public servant for over 20 years, in the Trade,Competition and IT departments. She has been instrumental in the transformation of the IT department into a moremodern, collaborative and open organisation through staff engagement and organisational development actions. Inaddition to her management role in IT governance, customer relationship management and communication, shetakes an active interest in how organisations can be transformed from the inside with the people at the centre.

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Dace is a civil servant in the European Commission. With a solid background in learning and development andexpertise in internal communication, I have been working with staff engagement and cultural change questions since2013. My role has been to connect the dots between the strategy and implementation, to create opportunities forreal conversations to happen, to hear what has not been said and read what has not been written. I’m always curiousto learn what makes the people to go an extra (s)mile.

Feel Better to do Better – How Using Emotion in The WorkplaceEnables High PerformanceLou Banks, Director, Rising Vibe

Emotions are rarely encouraged in the workplace, and are usually only acceptable if they are ‘positive’ ones.Growth mindsets, positive mental attitudes and radiators (not mood hoovers!) are welcomed.

What if I told you that by encouraging negative emotions to be shared in the workplace, performance wouldactually improve? Mindset = thoughts. Our thoughts drive our feelings. Feelings drive our vibration. Change thethought, change the feeling and lift the vibe. Simple right? Not if we feel unable to be truly honest about ouremotional starting point. We have to acknowledge where we’re REALLY starting from, how we’re REALLY feeling,to move towards a more positive state. Using our feelings as a guide, we can get to grips with our thoughtpatterns and start to raise our vibe; experience positive outcomes, see the opportunities, show up as the bestversion of ourselves and impact business performance.

Lou Banks has nurtured business talent at all levels to drive real cultural change in the workplace. Her extensiveexperience in L&D from her previous roles within retail and senior care, as well as a real passion for self-development and learning, led to the birth of her first business Bolt from the You in 2009, before making thetransition in 2017 to her new brand Rising Vibe. Lou supports the individual, team or entire organisation by workingwith the person not the sector or role. She’s a change enabler, challenging mindset to enhance performance,balancing soft skills with a heavy dose of reality.

Lou has brought her unique coaching philosophy to clients across a range of sectors from airlines, agencies and retailorganisations to pharmaceutical, social housing and senior healthcare. When Lou isn’t shifting mindset andtransforming organisations, she’s both a social butterfly and a full time Mum. In the evenings, you might find her outwith the girls, pumping iron in a circuit class, or walking her puppy Arnold when she fancies a breath of fresh air.

Wellcome Trust Case Study: Transparency in PracticeChris Newstead, Head of Internal Communications, Wellcome

Wellcome has committed to a culture of empowerment for all staff members. Underwritten by wanting toimprove the transparency of decision‐making within the organisation, the IC team focuses on pushingleadership communications whilst finding more ways to hear the true employee voice. Unfiltered and authenticfeedback can be golden, but it’s not always easy to balance that with what’s in the organisation’s best interests.Chris will share examples of how the approach has been tested in practice around sharing staff survey results,presenting gender pay gap data and explaining changes to strategy.

Chris Newstead MCIPR has been Head of Internal Communications at Wellcome for the past 8 years. For the 15years before he was in marketing and PR working in telecoms & broadcast.

Drinks and Networking Party

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FUTURE OF THE WORKPLACE

Monzo Bank Case StudyBeth Toms, People Operations Manager, Monzo Bank

Monzo is an exciting combination of bank and tech startup, started from scratch in February 2015 to build abank you’d be proud to call your own. Over the last year, Monzo has grown their team from 50 to more than300 globally, gained a full UK banking licence and has reached over half a million customers.

In this talk Beth will explore why achieving balance in our working lives is crucial, especially when you’rebuilding something that you care so deeply about. In order to understand what makes employees feel engaged,we need to start by trying to define what wellbeing is and then create an internal culture that supports worklife harmony.

Beth Toms is the People Operations Manager for Monzo Bank. She was their first dedicated recruiter who grew theteam from 60 to 280 within seven months. Beth is now working on a variety of people projects across Monzo tomaintain an inclusive, supportive and high performing team.

Transforming Business Through Employee EngagementDavid Callaghan, Chief Executive Officer, Centralus

The ultimate customer is the employee. When businesses focus on employee engagement, attracting andretaining talent becomes inevitable. We’ve discovered why engagement is so important and how it can beachieved to boost productivity and motivation, by reinventing the whole employee experience.

David qualified as a Chartered Accountant with KPMG, a professional marketer for IBM and went on to qualify as aChartered Manager (Fellow). For the last 20 years, he has led both large global and national entrepreneurialrecruitment companies (RPOs and BPOs). Customer centricity and world-class delivery are passions that havecome together at Centralus, providing solutions for the ultimate customer – the employee.

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HALL CHAIR:Kate Jones, Chair, Institute of Internal Communications

Kate is an award-winning internal communications specialist with over 20 years’ experience, both agency and in-house, across a range of industries. She is elected Chair of the Institute of Internal Communication, an IoIC Fellowand was named IoIC Internal Communicator of the Year 2016.

Waitrose Case Study: How to Transform that Dusty GoodSuggestion Box in the Corner of Your OfficeStuart Eames, Operational Improvement Manager, Waitrose

Engaging your employees and asking them for their ideas to solve your business problems is commonplaceright? You may think so, but it’s often far from the truth, despite those workers seeing first hand what is right,and what is wrong. The key question is why would you not? Let’s explore both the pitfuls and potential of thissubject, through an engaging case study by Waitrose.

Stuart is a passionate and enthusiastic leader in process improvement and lean methodology, working withinWaitrose, a tier one British Grocer. Having spent 16 years running supermarkets and understanding first hand howinefficiency and poor processes lead to employee frustration, Stuart is now leading Operational Improvement forWaitrose, having delivered over £3.5m savings to date. Stuart launched the Waitrose Partner Ideas scheme in2015, managing ideas from grass roots. Recently recognised through the Employee Engage Awards 2016. Stuartspecialises in employee engagement and has presented on both the subject of engagement and also how employeeideas bring benefits to an organisation.

EMPLOYEE & CUSTOMER ENGAGEMENT, LINKS TOPERFORMANCE & PROFITABILITY – PART TWO

Shopify Case Study: Growing Global, Keeping it LocalKaitlin Norris, Culture Specialist & Ibrahim Hasan, Internal Communications Specialist, Shopify

Shopify, a Canadian tech company, is growing globally. Internal engagement and communications have been amainstay to the success of their culture so far. But how does a company continue to engage its employeeswhen they aren’t in the same office, country, or timezone? How can a fast growing organisation ensure itsemployee experiences are consistent across roles and locations?

In their talk, Kaitlin and Ibrahim will explore the ways Shopify’s internal culture is evolving with their growthand all that they are learning along the way.

Kaitlin is a Culture Specialist at Shopify, a leading multi-channel commerce platform based in Canada. She acts as anemployee advocate, having a strong pulse on people’s beliefs, attitudes, behaviours, and values at Shopify. Withinher role, she uses her knowledge and understanding of employees’ needs to help them align with the company’svision and growth opportunities.

Outside of work, you can find Kait exploring the outdoors, reading, cooking, or spending time with family.

Ibrahim is an Internal Communications Specialist at Shopify, a leading multi-channel commerce platform based inCanada. In his role, Ibrahim is responsible for supporting and implementing internal communications programmesand strategies at Shopify. He works closely with the Culture team, helping evolve Shopify’s culture, internal tooling,employee engagement, and employer brand at all levels. When not working, you can find Ibrahim hunting thenewest in art, music, and non-scripted TV.

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Transitioning From Tactical Partner to Strategic Advisor– The Future for ICEoin Cotter, Internal Communication & Employee Engagement Advisor, Poppulo

Central to this presentation is the value of leveraging technology. In the absence of data, InternalCommunications will not have the power to influence Senior Leaders and Communications strategy. However,by channeling the data and insights available through technology and software, IC has the capability to attainincreased levels of influence and power. Included will be some examples and learnings from the world ofMarketing where technology has played a key role in driving the rise of the CMO.

Re Participation – Eoin will also cover some best practice examples of how communications teams havecoupled ‘push’ messages with complimentary ‘pull’ channels (i.e. enterprise social networks) to encourageemployees to volunteer their sentiment, commentary to company leaders, the IC team but more importantly,to one another and to their peers. Through this pivot, companies have seen a marked shift in internalengagement levels, ultimately driving better alignment behind overarching company goals.

With a continuing recognition of the universal desire for IC to be treated as a strategic advisor within companies,Eoin Cotter will introduce some practical stories of how other companies have been able to leverage technologyand data to elevate themselves and the IC function. Following on from well received presentations at the 2017CEB IC Summit and IABM Internal Communications Conference in Copenhagen, along with a recent ICCommunicators Forum in London, this talk will provide strategic takeaways, likely to provoke thought and offerbenefit to the IC community in attendance.

LUX* Resorts Maldives Case Study: A Four-Pronged Approach –Creating a Culture of Team Engagement and ExcellenceAfeef Hussain, Regional Director of Training, LUX* Resorts Maldives

Creating a Team Engegament within any organisation is a challenge. Through this presentation, participantswill understand how to use a four‐pronged approach to establish, manage and sustain a service culture thatwill add value to both civil service employees and citizens.

• Four Pronged Approached based on your organisations (Vision, Mission and Values), Continous Learning/Education or Training, Innovation and Measurement.• Participants will also understand how to cultivate a learning culture within the Civil Service that consistently drives towards creating delighted customers.• Follow processes and systems to lead and motivate a service culture transformation within your organisation.• Establishing and developing an innovative and competitive learning culture for maximum civil service team engagement.

Extensive experience in Human Resources Management, Training, and Development Initiatives for world-classluxury resorts and hotels. Experience in design and facilitating Brand Customer Service Training Programmes tocreate world class service cultures. Developed Customer Service Brand Programmes for Brands such as AtlantisDubai, One&Only Resorts, and LUX* Resorts and Hotels.

Lunch and Networking13:00-14:00

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STRATEGY & LEADERSHIP

Ministry of Justice Case Study: Enabling a Continuous ConversationKaren Notaro, Head of Engagement Champions Network and Race Ambassador, Ministry of Justice

• Background to the MOJ• Why and how the engagement champions network was formed• What were the challenges we faced?• How we have continued to grow in an ever changing climate?• Tools needed for the job

Civil servant for 17 years over two government departments. Highly experienced in customer service andEmployee Engagement for over 9 years. Facilitator, Leader and Friend to over 1,000 Employee EngagementChampions as the head of the Engagement Champions Network in the Ministry of Justice

Heathrow Airport Case Study: Creating a Transformational DigitallyConnected WorkplaceNeil Barnett, Senior Communications Manager, Heathrow Airport

Connecting the hearts and minds of over 7,000 employees at Heathrow Airport to allow them to work moreflexibly and efficiently is not a simply task. Join Neil Barnett as he explains how the World’s second largestairport used Fresh to appeal to everyone in their diverse organisation to create a better workplace experiencethat would allow them to connect socially using a range of tools and technology in a single engagementplatform, helping them do their jobs on any device, anywhere, anytime.

Neil Barnett is Senior Digital Communications Manager for Heathrow Airport. Responsible for digital channelengagement and digital workplace adoption. In 2009, Neil was leading the financial services sector into socialmedia with one of the first corporate Twitter accounts and in 2013 launched the digital side of the Royal Mail IPOto shareholders and customers. With a BA Honours degree, Neil started his career working on the very first Logicadigital graphics computer called ‘Flair’ (developed by the BBC) creating animation sequences for TV and film. Hethen moved into financial services tacking 3D computer graphics into Skandia Life Assurance Group plc forengagement events with business partners. At Royal Sun Alliance (now RSA), Neil successfully introduced a varietyof new internal communication channels including ‘Navigator’, a quarterly intranet, print and video magazineprogramme for worldwide distribution to 55,000 staff. Neil is a founding member of the Intranet BenchmarkingForum which now covers all aspects of the digital workplace and is also a fellow member of the Institute of InternalCommunications (IoIC). Neil has also been a Judge for the IVCA annual awards for three years running and hasrecently won several awards for best use of digital for employee engagement.

Northamptonshire Healthcare NHS Foundation Trust Case Study:Leadership MattersChris Oakes, Director of HR and OD, Northamptonshire Healthcare NHS Foundation Trust

A case study demonstrating how leadership behaviours can be agreed, adopted and embedded at every levelof an organisation. The Leadership Matters Programme of work took the NHS Trust from ‘RequiringImprovement’ under the well led domain in 2015 to ‘Good’ in 2017. The inspection report by the Care QualityCommission in 2017 highlighted that staff felt they were given the opportunity to develop and had good rolemodels in their managers. Inspectors also commented that the behaviours were clearly embedded in thepractice of senior staff in the Trust. This learning and development programme has been highlighted andshared nationally by NHS Improvement as exemplary.

Chris has more than 20 years of experience working at director level within healthcare both in the NHS and theindependent sector. He has been involved in developing high quality human resources services and leadingsignificant culture change and organisational development. Before joining Northamptonshire Healthcare NHSFoundation Trust, Chris was Director of Workforce and Organisational Development at the Black CountryPartnership NHS Foundation Trust. Chris is a member of the Chartered Institute of Personnel and Development, hasan MBA from Cass Business School (City University) and an MSc in Leadership from the University of Birmingham.

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INTERNAL COMMUNICATIONS & VOICE OF THE EMPLOYEE – PART 2

Imperial London Hotels Case Study: “Resolution isn’t Revolution– it’s Evolution!”Gemma Todd, Head of Human Resources, Imperial London Hotels

In 2015, when I joined Imperial London Hotels, there were around 45 grievances ‘in flight’. Each grievance tookapproximately 5 days to manage; from the initial meeting through to appeal. That equates to c.7.5 months. Addin the time taken to manage 11 of those grievances that progressed to a formal disciplinary, an average of 4 daysper case, that added another 1.5 months to the total. Well over half a year just managing grievances. Grievancehad become part of the organisational ‘way of life’ and those on both sides of the issue were often expected tocontinue to work together but even more unhappily than before. With c.1150 employees from differentcountries, belief systems and values working in a 24/7, 365 days a year environment across 8 locations, it wasinevitable that conflicts and disputes would arise. It was also obvious that spending well over half a yearmanaging their grievances was untenable. We had to find another way to take the grief out of grievances.

Gemma has over 20+ years senior leadership and management experience in the HR, OD, L&D space gainedthrough roles held within regional, national and international organisations. As the Head of HR for the ImperialLondon Hotels Group, she leads a team of six delivering high quality HR, ER, and L&D services and support to c.1100employees across nine sites in Central London. Gemma is a highly experienced employee relations and employmentlaw specialist who saw the benefit of mediation as an alternative to the more ‘traditional’ routes for conflictresolution. In 2014 through the OCN, she achieved the National Certificate in Mediation, joining the ProfessionalMediators Association as a qualified and accredited mediator. She is a Chartered Fellow of the CIPD, is a Six SigmaGreen Belt, a trained executive coach, a certified management consultant and a Master NLP practitioner.

4 Steps to Building a World Class Employee Experience ProgrammeSarah Marrs, Principal Consultant Of Employee Experience, Qualtrics

Join Sarah Marrs, employee experience expert at Qualtrics, as she walks you through the 4 steps you need totake to build a world class feedback programme to help shape your employee experience.

Sarah Marrs is a Principal Consultant of Employee Experience at Qualtrics, and has dedicated her career to designingand running employee experience programmes. She joined Qualtrics in April 2015, after working in-house at theglobal retailer Tesco overseeing their global colleague feedback programme. At Qualtrics, Sarah works with clients todesign employee experience programmes that fit their business and drive value–through programme and item designthrough to results interpretation. She specialises in helping organisations take the first step from running annualengagement surveys to more agile feedback types, such as Pulse, Adhoc and Lifecycle surveys. Prior to Tesco, Sarahwas at the Hay Group, where she designed and delivered feedback surveys to many different types of organisations –banks, logistics companies, energy companies and more.

OVO Energy Case Study: The Future is Now; Why OrganisationsNeed to Rethink Their Structures and QuicklyKim Atherton, Chief People Officer, OVO Energy

Open any broadsheet newspaper and you will find at least one reference to the fact that we are in a productivitycrisis. One of the key contributing factors is the organisational hierarchy; optimised for efficiency and internalfactors, large organisations can be slow and less focused on the customer. And these organisations will losemarket share as AI levels the playing field for efficiencies and economies of scale. So what are the alternatives?Kim will look at how some of the most successful companies of our time overcome these issues and how OVOEnergy have empowered, aligned and engaged their distributed workforce via a software platform.

OVO Energy are a EnTech challenger brand and one of the fastest growing organisations in the UK. Kim Athertonjoined OVO 5 years ago, and is now Chief People Officer. She has and has overseen rapid employee growth from100 – 1,600 employees and taken the business from 172nd to 20th in the Sunday Times Best Places to Work.Prior to OVO she was a Chartered Occupational Psychologist, consulting globally with organisations includingHSBC, Virgin Atlantic and Novartis.

Coffee and Networking

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EVOLUTION OF THE WORKFORCE

The Psychology of InnovationDr Gorkan Ahmetoglu, Lecturer of Business Psychology, UCL

Technology is changing the world of work in ways that significantly impact your ability to gain and maintain acompetitive advantage. The pace of technological change has increased substantially, meaning that staying ontop of it, and “at the top”, is becoming increasingly difficult. But whilst many people and organisationsrecognise the need to become more innovative and entrepreneurial, very few have a clear strategy for it.Gorkan will look at the latest evidence‐based insights into increasing innovation and developing an innovativemindset. The presentation will provide in‐depth understanding of the theoretical underpinnings of innovation,disruptive talent and entrepreneurial culture, and their measurement and management. The focus will be onusing these tools to help you foster innovation.

Dr Gorkan Ahmetoglu is a Lecturer of Business Psychology at University College London (UCL) and the co-founderof Meta Profiling Ltd. He has previously held the positions of Director of Management and Entrepreneurship,Director of Digital Entrepreneurship, and Director of Consumer Behaviour at Goldsmiths, University of London.He has also taught at London’s City University and Heythrop University. Gorkan is the author of Personality 101,the editor of the Wiley Handbook of Entrepreneurship, and has published numerous articles and reviews in leadingacademic journals as well as authored in Harvard Business Review and Management Today.

Nationwide Building Society Case Study: Engaging an Agile WorkforceHeather Mustafa, Senior Project Manager, Nationwide Building Society

Effectively engaging with colleagues in our UK based Branch Network has required fresh thinking as we haveembraced a more agile working environment in line with the needs of members. The speed of change has alsoincreased, meaning we’ve had to look closely at the communications methodologies we use and deepen ourunderstanding to be more effective. Although still on our journey, communications have already played a vitalrole in taking our frontline colleague on the journey from understanding, to inspiring belief to then driving theright actions and behaviours enabling us to consistently deliver a great service to our members.

My passion and belief in Nationwide has meant I have worked there for over 20+ years. Predominantly my experiencehas been centred around supporting the frontline channels and I’ve had a variety of roles giving me a wide breadth ofexperience from strategy to employee engagement. I am currently Channel Enablement Lead Manager, where myprimary responsibility is to develop the strategy and lead the operational communications function that supports ourfrontline colleagues across the UK (circa 8,000 people). Supported by a great team, it is an interesting and challengingrole. We are continually looking to ensure our communication methodology compliments the agile workingenvironment of our people and is an enabler to them delivering an excellent member (i.e. customer) experience.

Public Health England Case Study:Creating Compassionate WorkplacesTony Vickers-Byrne, Chair of Health and Work Programme & Director of HR, Public Health England

Tony will present the ‘Compassion at Work’ toolkit, developed by Professor Sir Cary Cooper’s National Forumfor Health and Wellbeing at Work, as well as Public Health England’s ‘Pathways to Work’ programme, offeringwork opportunities for people from under served communities across the country.

Tony has over 20 years’ experience at director level, primarily in the NHS, where he has also led on facilities andcommunications at the Royal Surrey County Hospital. Tony was HR Director at the Health Protection Agency forfive years prior to moving to PHE in April 2013. Tony also chairs PHE’s Delivery Board on Health and Work, whichhas been set up to work with business, national and local government and the public sector to help employersimprove the health of the 27 million adults in employment in England. Tony is also a member of NHS England’sEquality and Diversity Council, a lead mentor in Race for Opportunity’s mentoring circles and a member of the CivilService schools mentoring programme. Tony is a Chartered Fellow of the CIPD and lives in Dorking in Surrey.

Drinks and Networking Party

HALL

2

SUMMITPROGRAMME

34

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16:50-17:10

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17:30

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If you haven’t already booked your place, please contact an EBM member of staffor arrive in plenty of time before the session starts. All places are on a first comefirst serve basis and we advise you to book early as places are very limited.

FOCUSGROUPS

37

Performance Management is at the core of Talent Management in everyorganisation globally. It is one of the key drivers of employeeengagement that results in improved business metrics. While we look atthe practices that various companies have adopted, our HR teams needto find answers to some crucial questions:

• Are we ready for the future of work?• Are the current employee engagement practices relevant?• Are these effective in driving the desired results?• How can we drive transformation in people practices?• How can we augment technology-enabled decision-support?

Join our focus group to discuss these critical issues and be a part of this‘Transformation Journey from Performance Management toPerformance Engagement’. During the session, we will share casestudies and discuss how systems of engagement & insights can driveresults not just for the HR teams but the organisation at large.

JOIN THE GROUP AND DISCUSS..

These focus groups will be held at:


POWERED BY

New-Age Talent Practices: A ShiftFrom Performance Managementto Performance EngagementR. Swaminathan, Chief People Officer, WNS Global Services

R. SwaminathanChief People Officer

WNS Global Services

BOOKNOW

FOCUS GROUP

The glittering 2018 Engage Awards ceremony, to be held on Monday November 12that the iconic Westminster Bridge Park Plaza, will once again run in tandem with EngageBusiness Media’s flagship Customer Engagement Summit, Europe’s premier customerand employee engagement conference.

MONDAY 12TH NOVEMBER 2018WESTMINSTER PARK PLAZA, LONDON

EngageAwards.co.uk

ENTRIESSUBMISSION CLOSE

MONDAY 16TH JULY 2018

FINALISTANNOUNCEMENT

MONDAY 17TH SEPTEMBER 2018

AWARDSCEREMONY

MONDAY 12TH NOVEMBER 2018


FOCUSGROUPS

39

Engaging people is only half the battle. Empowering them to impact keybusiness goals is where the real success comes. Discover how to linkengagement to conscious contribution by getting more from yourtraditional survey, recognition and incentive programmes. You’ll hearsuccess stories from how other global brands have shone a light on keytalent, attracted Generation Z, and activated future leaders byempowering people at all levels.

Come along to discuss your challenges and hear how others haveovercome theirs. And you’ll leave with new ideas for activatingengagement in your organisation.




POWERED BY

Activists Arise! What’sthe Point of EngagementWithout Impact?Anthony Monger, Head of Sales and Marketing, River Agency

Anthony MongerHead of Sales and Marketing

River Agency

BOOKNOW

FOCUS GROUP


FOCUSGROUPS

41

Employee engagement is the key to create a workplace that attracts andretains talent. The transformation of a business towards success startsby focusing on the employee, who is the ultimate customer; the drivingforce that will help your organisation carve a niche for itself in acompetitive market. After all, customers will never love your businessuntil your employees love it first.




POWERED BY

Business TransformationThrough EmployeeEngagementKevin Ross, Director of Employee Benefits& David Callaghan, CEO, Centralus Kevin Ross

Director of Employee BenefitsCentralus

David CallaghanCEO

Centralus

BOOKNOW

FOCUS GROUP

SESSION ONE HOST:

SESSION TWO HOST:

CUSTOMERENGAGEMENTSUMMIT 2018MONDAY 12 & TUESDAY 13 NOVEMBER 2018W E S T M I N S T E R PA R K P L A Z A , LO N D O N

“THE DAY NEVER LOSTMOMENTUM AND IWAS TRULY INSPIRED– I’LL DEFINITELY BEBACK NEXT YEAR”CX DIRECTOR, MARKS & SPENCER

CustomerEngagementSummit.com

STANDARD

£595+VAT £119

ORDER NOW

BRONZE

£995+VAT £199

ORDER NOW

SILVER

£1995+VAT £399

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GOLD

£2995+VAT £599

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SUPPLIER

£1495+VAT £299

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EUROPE'S BIGGESTCUSTOMER AND EMPLOYEE

ENGAGEMENT EVENT

REGISTER NOW

[email protected]

Our sixth flagship Customer Engagement Summit held in London on 13th Novemberbroke a new attendance record of 1000, reconfirming its market leading position asEurope’s premier and most highly regarded customer and employee engagementconference. So the scene is set for a fantastic 2 day event on 12 & 13 November2018 with our seventh Customer Engagement Summit and our Annual EngageAwards under the same roof once again – it’s definitely one for your diary!

SPONSORS INCLUDE:

SPONSORS

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PLATINUMCentralus provides simple and employee-focused solutions designed to boostengagement and reinforce your business, like:

• Free, amazing VIP Perks only big companies can afford• Streamlined Payroll Consultancy Services• Expert Workplace Pension Administration• Employment Law Advice

We offer your employees amazing health and lifestyle perks, as well as one of thebest performing pension plans, with real-time access to their portfolios online. Ouremployment law experts safeguard your business while we make sure youremployees are paid on time, every time. Centralus can transform your workplace to aplace your employees will want to show up to, every morning!

Contact: David Callaghan, Chief Executive OfficerT: 0800 2118109E: [email protected]: www.centralus.co.uk

Glint is the people success platform that leverages real-time people data to helpglobal organisations increase employee engagement, develop their people, andimprove results. Leading brands like United Airlines, Intuit, and Sky leverage Glint’sunique combination of intuitive design, sophisticated analytics, and actionableintelligence to help employees be happier and more successful at work. For moreinformation, please visit www.glintinc.com.

Contact: Fraser AitkenE: [email protected]: www.glintinc.com

We believe that the best brands are built from the inside out and that people are atthe heart. From crafting your communication strategy, telling your corporate story,embedding vision and values to affecting cultural and behavioural change; weunderstand how important employee engagement is to growing your brand. A storyshouldn’t just be told, it should be talked about. We create opportunities for two-wayconversations, internally and externally, to ignite and inspire a change, or drive anincrease in loyalty, spur a sales push or drive innovation and problem solving.

We work with you to build communities, tribes and movements, in person and online,to keep the conversation going which strengthens the relationships that lie at theheart of every business. Our team works with leaders to help them to build trustamong your people, adopt an agile and innovative approach to your brand and investin their listening skills. Working with businesses across all sectors – from globalbrands to regional start-ups – we thrive on getting to know each of our clients.

Brands make promises and we help them to deliver them.

Contact: Sarah HarrisonE: [email protected]: www.instinctif.com/uk/

SPONSORS

45

PLATINUMWe believe that employee engagement is as vital to company performance asexternal customer engagement.

Over the last 12 years our solutions have impacted the performance of close to 1million people across 220 countries.

We specialise in helping you identify and solve your unique people challenges. Oursuccess is built on delivering practical and engaging people solutions that make adifference to the bottom line. Our solutions work because they are grounded inrigorous science using proven methodologies. Vitally, we wrap them up with anengaging communications story that inspires behaviour change and ensures theresults we deliver really stick.

Contact: Nab Kalsi, Business Development DirectorT: +44 (0) 203 4700 230M: +44 (0) 7768 045 609E: [email protected]: www.nkd.co.uk

Poppulo is a pioneering global internal communications software company workingwith many of the world’s biggest and most successful companies and organiSations.

With its HQ in Cork and offices in Boston, the company previously known asNewsweaver has created the world’s first all-in-one software and services platformbuilt specifically for employee communicators, to enable easy measurement of theimpact of communications across multiple digital channels – email, intranet, videoand enterprise social networks.

Poppulo’s mission is to create innovative products and services that make companiesgreat by releasing the power of their people and putting Internal Communications atthe heart of organisations.

Contact:T: +353 21 242 7277W: www.poppulo.com

Virgin Pulse, part of Sir Richard Branson’s Virgin Group, designs technology thatcultivates good lifestyle habits for your employees. Configured to complement yourculture, our technology, and the overall wellbeing experience we deliver, drivessuperior outcomes for your people and your business.

We take those values to heart at Virgin Pulse. We drive more meaningful habits, formore employees, than anyone else. And we’re proud to say we’re changing lives.

Contact:T: +44 (0) 3304 303 030E: [email protected]: virginpulse.com

SPONSORS PLATINUMQlearsite is an end-to-end workforce analytics platform to help organisationsbecome more successful by making smart, informed decisions about their people.

Qlearsite’s engagement tool specialises in understanding the voice of the employee.Our natural language processing software can turn thousands of open-ended surveyresponses into measurable insights which can then be linked to businessperformance.

We currently work with numerous large organisations including Deloitte, Capgemini,Virgin Media and E-on.

Contact:T: 02039156200E: [email protected]: www.qlearsite.com

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management(BPM) leader. We offer business value to 300+ clients around the world by combiningoperational excellence with deep domain expertise in key industry verticals, includingbanking and financial services, healthcare, insurance, manufacturing, media andentertainment, consulting and professional services, retail and consumer packagedgoods, telecom, shipping and logistics, travel and leisure, and utilities.

WNS delivers an entire spectrum of BPM services in customer interaction services,finance and accounting, human resource, research and analytics, technologysolutions and industry-specific processes. More than 35,000 employees serve across53 delivery centers located in China, Costa Rica, India, the Philippines, Poland,Romania, South Africa, Sri Lanka, Turkey, UK and US.

Contact:W: www.wns.com

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SPONSORS

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GOLDFresh Intranet is the culmination of years proven innovation, knowledge andexperience from multi-award winning Content and Code. Since the inception in 2001,Content and Code’s vision has been always to be the most trusted Microsoft partnerin the world and are a multi-award winning Microsoft Gold Partner. After 17 years ofbuilding hundreds of cutting-edge intranets, Content and Code has great insight intowhat works and have built this knowledge into Fresh. Fresh intranet is designed toget teams working together, faster. Content and Code believe that intranets have avital role in the modern workplace and should provide employees with relevantsegmented communications, support engagement initiatives, help new employeesfind their feet and generally live up to the hype promised by Microsoft cloudtechnologies. As well as unleashing Office 365 in your business, Fresh is a digitalcommunications solution, it is accessible in the office or on the move. Their expertshave packaged up the functionality yo requests in thousands of workshops andlooking at real intranet analytics to see what features actually get use.

Contact details: Jarrod WardT: 020 7101 0930E: [email protected]

Willis Towers Watson Pulse Software allows you to quickly access employee opinionsand reactions to events, giving leaders insight to enhance the employee experience.The software empowers your organization to develop an agile employee listeningstrategy — one that enables you to drive change and monitor its effects. Employeeinsight for a better employee experience

Contact: Miles SpencerE: [email protected]: www.willistowerswatson.com

Qualtrics is a rapidly growing software-as-a-service company and the leader inexperience management. Trusted by more than 1,200 brands across Europe, theQualtrics Experience management platform makes it easy to measure, monitor andoptimise the employee experience. From engagement programs right through toemployee lifecycle feedback, Qualtrics gives organisations the flexibility to build aprogram to identify the key driver of the employee experience to help reduceattrition, develop their top performers and build stronger teams.

Contact:W: www.qualtrics.com

We help our clients to support and challenge their people to manage their thoughtpatterns so that they have the opportunity to choose how they feel about ANY givensituation. Outcomes are achieved, opportunities are taken, potential is maximisedand there is a positive impact on culture and collective business performance.

Contact: Lou Banks, DirectorT: 077 8531 5925E: [email protected]: www.rising-vibe.com

W

FEEL BETTER.DO BETTER.

SPONSOR

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SILVER

SPONSORSBRONZE

At River we enable people to be genuinely engaged, perform better and make businesses moresuccessful. We help our clients create the kind of workplaces where everyone is involved in thebusiness goals that matter to them. Imagine the advantage of a business full of people that areconnected to their brand and recognised for the contribution they make. We partner withambitious leaders to achieve just that.

It’s not enough to cascade information anymore. People need to come together to improvethemselves, their team and organisation. Our technology taps into business data and KPIs.Uncovering insights that really matter and making it clear how everyone can make a difference.Our approach drives continuous improvement by liberating data through tailored software,supported by a team of passionate engagement specialists.

Contact: Anthony MongerT: 01452 904300M: 07765 394 684E: [email protected]: www.riveragency.com

We are the workplace engagement specialists. At Best Companies, we help make the world abetter workplace by measuring, improving and recognising employee engagement. We enableorganisations to understand how their employees feel, and then provide the tools and expertisethey need to deliver effective, sustainable change.

Our academically rigorous methodology powers the Best Companies to Work For lists and BestCompanies accreditation programme. From Ones to Watch through to 3-Star status, accreditationoffers organisations a tangible framework for benchmarking and improvement. We want to makethe world a better workplace by creating stronger teams, effective managers and, overall, ahappier 9 to 5.

Contact: Alison Butler, Head of Client EngagementT: 01978 851 220E: [email protected]: www.b.co.uk

Agents of Change creates highly engaged, performance-driven organisations by focusing oncapability and culture. Using a unique blend of strategic consultation, professional development,coaching and communications we work alongside clients to create new habits, new ways ofworking, new organisational cultures.

Having supported FTSE 500 businesses for over 20 years Agents of Change recognised the needfor an effective mechanism to tap into everyday employee experiences in order to influence cultureand improve performance – and Radar was born. Radar is an always-on platform that transformshow organisations measure and manage engagement and performance, providing hands-on,around-the-clock insights to drive continuous improvement, organisationally and individually.

Contact: Simon Kenwright, Co-Founder/DirectorT: +44 (0)20 3105 0904E: [email protected]: www.aoc.agency

Blink is the leader in a new wave of intelligent, integrated, mobile-first employeeportals and apps that future-proof your Digital Workplace. Blink’s mobile and desktopapp is centred around a personalised activity feed, including social content, applicationnotifications, actions, videos, workflow tasks and much more. Blink enables mobileworkers to fully engage, and replaces legacy Intranets with a Digital Experience Portal.Blink also includes modules for Application Search, Messaging and Micro-Apps. Thisisn’t another Intranet. Come see us for a demo and to find out more.

W: www.joinblink.com

Dynamic Signal, the Employee Communication and Engagement Platform, connectsorganizations with their most valued asset – their employees. Hundreds of enterpriseorganizations, including more than 20 percent of the Fortune 100, trust Dynamic Signalto modernize, streamline, and measure their communication and engagement with oneplatform to reach all employees, wherever they work. The Dynamic Signal ECEPlatform integrates with intranets like SharePoint, human resource systems includingWorkday, and centralized directories such as Active Directory. Dynamic Signal alignsorganizations and increases productivity by delivering timely, relevant information tomillions of employees around the world.

Contact:W: www.dynamicsignal.com

Confirmit enables organisations to develop and implement Voice of the Customer,Employee Engagement and Market Research programmes that deliver insight anddrive business change. Confirmit’s clients create multichannel, multi-lingual feedbackand research programmes that engage customers, empower employees, deliver acompelling respondent experience, and provide high Return on Investment. Confirmit’scustomer engagement model provides the power to listen to the Voice of theCustomer, integrate it with financial, operational and free-form text data to generatepowerful insight, and take action that will deliver effective business change and createcompetitive advantage.

Contact:T: +44 (0)20 3053 9333W: www.confirmit.com

SPONSORS

50

BRONZE

Interact is a global enterprise software company that serves intranet software to overone million users across more than 800 organisations. Our mission is to inform andconnect every organisation’s greatest asset: its people. We specialise in solving internalcommunication and employee engagement challenges by combining our sophisticatedintranet software with outstanding professional services, focusing on developing long-term strategic partnerships with our customers.

Contact: Emma Bramwell, Marketing ManagerT: 0161 927 3222E: [email protected]: www.interact-intranet.com

SPONSORS

51

BRONZE

Brand engagement is all about a positive and seamless customer experience with yourbrand at every touchpoint. Our inside out approach starts on the inside with inspiringand motivating employee internal communications that turn your people into brandambassadors.

Once we’re under the skin of your brand, we then plan, design and produce brilliantcreative marketing campaigns that really get your customers talking, fully supportedand embraced by your people. It’s a win win situation – customers have a consistent,fantastic brand experience delivered by informed and motivated employees.

Contact:T: +44 (0)117 962 1534 (Bristol)T: +44 (0)20 3828 7600 (London)E: [email protected]: www.synergycreative.co.uk

Prospects are the experts in graduate careers. At the forefront of graduate labourmarket research for more than 40 years, we have unrivalled insight into whatgraduates do, where they go and what their motivations are. We use this intelligence toguide and inspire career choices – ultimately delivering you more relevant and high-quality applications. From annual recruitment campaigns to quick and targetedexposure for an immediate vacancy, Prospects deliver exceptional products both onlineand on campus to meet your recruitment needs.

After finding the right candidate, Prospects Hedd is the UK’s official degree verificationservice enabling you to verify a candidate’s place of study, the award and grade theyreceived and dates of attendance. With degree fraud rarely out of the news, it hasnever been more important for employers to verify candidate’s degree credentials.

Contact: Paul NaylorT: 0161 277 5200E: [email protected]: www.prospects.ac.uk / www.hedd.ac.uk

NETWORKINGBREAKSPONSOR

Mystery Lunch enables personal face-to-face communication in the digital world.

Employees can register voluntarily on a personalised web application. The smartalgorithm matches colleagues from different areas and invites them for lunch, a coffeebreak or virtual meetup. This easy way to meet new colleagues breaks downcommunication barriers and silo-mentality within organisations and helps creating newcontact points between departments. The serendipitous meetings are a perfect spaceto expand personal networks, share expertise and talk ideas.

Possible applications are the support of on-boarding, merger & re-org processes orcultural change initiatives. The Mystery Lunch platform can be used for matchingcolleagues for group events, lunch with directors, brainstorming sessions, jobshadowings or talent- & mentoring programs.

The Munich-based start-up already corporates successfully with 75 companiesconnecting thousands of employees in more than 20 countries.

Contact: Christoph Drebes (Founder & Director)T: +49 176 20746914E: [email protected]: www.mysterylunch.com

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SPONSORS BRONZETouchCast is a video communication and collaboration technology helping teams talkto each other more effectively. Working with global clients including Accenture,Unilever and Pfizer, our aim is to restore human connection to HR and employeecommunications by improving understanding and engagement, to deliver betterresults.Our range of products restore face-to-face contact through video but with theadded ability to include graphics, documents, images, web pages, even other videosINSIDE the video at the touch of a button. It is a ground-breaking, yet simple to use,communications medium called Smart Video.TouchCast lets you and your team createbroadcast quality interactive videos from your desk, streamed either on-demand as arecording or live in real-time, transforming communications such as team updates,presentations, even town-hall meetings. And with powerful analytics, you canunderstand how each piece of communication worked, to help you make betterbusiness decisions.Visit TouchCast at stand 15 and have a demo to see how SmartVideo could transform your employee and internal communications today.

Contact: Nick D’ArcyT: 020 7686 9390E: [email protected]: www.touchcast.com

There’s a revolution happening in the workplace. The old way of top-down commandand control just doesn’t work anymore and is failing businesses and individuals. Tosucceed, the relationship between employer and employee must change. Totem is themobile first employee engagement app on a mission is to drive this change.

Everything in Totem is focused on giving employees the autonomy and informationthey need to be active and engaged players in their organisations. The newsfeed says toevery team member that they can be an author, not just a reader. The Kudosrecognition system says they can recognise, not just be recognised. The data dashboardsays they can impact metrics, not just be measured by them. Totem helps reset therelationship between employees and their business, to drive genuine emotionalengagement and ownership.

Contact: Rosie DayT: 0203 780 8774E: [email protected]: www.totem.team

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[email protected]

CUSTOMER ENGAGEMENTTRANSFORMATION CONFERENCETHURSDAY 12TH JULY 2018

12JUL 2018

FUTURE OF THE CONTACTCENTRE CONFERENCEWEDNESDAY 13TH FEBRUARY 2019

13FEB 2019

CX MARKETINGSUMMIT 2019THURSDAY 13TH JUNE 2019

13JUN 2019

EVOLUTION OF WORK CONFERENCETHURSDAY 20TH SEPTEMBER 2018

20SEP 2018

CUSTOMER ROBOTICSAND AI CONFERENCEMONDAY 1ST OCTOBER 2018

01OCT 2018

INTERNAL COMMUNICATIONS CONFERENCETHURSDAY 20TH SEPTEMBER 2018

20SEP 2018

CUSTOMER ENGAGEMENT SUMMITMONDAY 12TH & TUESDAY 13TH NOVEMBER 2018

ENGAGE AWARDS 2018MONDAY 12TH NOVEMBER 2018

12NOV 2018

EBM GROUP EVENTS

www.ebm.mediaLive events proudly organised by Engage Business Media Ltd

12/13NOV 2018

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