The importance of Community Management In Public e-Tendering · Network communications (military...

© Vortal 2014 – All rights reserved

The importance of

Community Management

In Public e-Tendering

Ostrava, 5th November 2014

What I will share with you today

Agenda

VORTAL, a dual sided platform

Managing communities of Buyers and Suppliers

Result of community management

About VORTAL

VORTAL, a dual sided platform

© VORTAL 2014 – All rights reserved

Savings improve due to opening up competition: 40% of the tenders opened to more competition are awarded to new suppliers (Vortal experience)

Vortal’s vision of G2B2B & Interoperable Suppliers Network


VORTAL Life video

http://www.youtube.com/watch?v=RlCLfLYHoak(option with Czech language subtitles)

http://www.youtube.com/watch?v=RlCLfLYHoak

Managing communities ofbuyers and suppliers

8


Assure the continuous support of the Suppliers…

“I cannot sign my proposal…”“I swear to God I pushed the button before the deadline…”“I have not received any email…”“My tender disappeared! It’s true!”

| telephone | email |

| click to call | webinars |

over 2500

between 251 and 2500

between 26 and 250

until 25

39 Countries: Germany - South Africa - Andorra - Angola - Austria - Belgium - Brazil - Bulgaria - Canada - Chile - Cyprus - Cuba - Denmark - Scotland -

Spain - United States - France - Greece - Holland - England - Ireland - Iceland - Israel - Italy - Luxembourg - Norway - New Zealand - Wales - Pakistan - Paraguay -Poland - Puerto Rico - Portugal - Qatar - Czech Republic - Swaziland - Sweden - Switzerland - Turkey

… in a large B2B network

How?


LORE

M

IPSUM

Community

Management

Multi channel and

multi-language

helpdesk support

Categorization of

suppliers’ capabilities

Market pushing

activities assuring

new opportunities

and proposals

Community

Management

A two-sided

platform operation

demands a

motivated and

trained network of

suppliers to be

ready to compete

for the

opportunities

Community Managementanimating the Marketplace Network growth,

searching and

engaging new

suppliers

Physical networking

events promoting

personal contact and

learning

Webinars and remote

training


Buy better… … and sell more


… sell more

1- Market Intelligence

Get privileged information on your market

Evaluate and improve commercial success

2 – Leads Management

Adapt the market to your profile

Access all your business opportunities

3 – Sales Management

Simple, efficient and secure proposals

Master the rules of the game

4 – Offers and Promotions

Highlight your offers

Create your catalogues

6 – Contracts Management

Optimize your contracts management;

5 – Reputation Management

Connect to the business social network

Stand out from the competition.


Transactions all over the World


…and services to grow the supplier’s trustworthiness and reputation

• Provide Full Profiles for Companies with relevant data.

• Pre-qualification os Suppliers information and Business Indicators

• Dessimination of opportunities all around the world to attrack suppliers

What is the result of this?

Savings deriving from open

competition

10-30%


Benefits of eProcurement are achieved in 2 levels:

1. VORTAL makes possible to

open competition in a larger

spectrum of acquisition

processes without

demanding, time consuming

and expensive procedures.

2. VORTAL technologies

promotes the involvement

of SMEs and improves the

discovery process of new

potential suppliers.

Agile process to:

• Prepare tender processes, evaluation modules and monitor the

process evolutions

• Qualify suppliers

• Manage very complex eSourcing events with a large number of

suppliers involved

• Analyze, evaluate and negotiate proposals

• Manage all the internal and external communications

Savings deriving from process

efficiency

50%


Success Cases in the Public Sector

Ministry of Defense (Portugal)

2012 – key figures of the use of e-Tendering:• 1,089 Tenders

• 239 Public procedures• 760 Restricted procedures• 90 mini-tenders under framework agreements

• 3,664 electronic proposals• 59% traditional / usual suppliers

• 41% new suppliers

• 915 different suppliers involved• 39% traditional / usual suppliers

• 61% new suppliers

14% of the tenders (152 out of 1,089) had a best proposal submitted by a new supplier



Ministry of Defense (Portugal)

Description of AwardAwarded

Value(K€)

Lowest bidof a

traditionalsupplier (K€)

Savings invalue(K€)

%

Food (Codfish) 233 252 19 8%

Food (vegetables) 65 91 26 29%

IT Services 24 44 20 45%

Network communications (military zone of Azores) 124 153 29 19%

Food (fish) 61 97 36 37%

Communications (central services) 90 107 17 16%

Food 172 279 107 38%

Construction Works 89 121 32 26%

Construction Works 386 438 52 12%

€5.241k awarded with savings of €969k - 18% in average



Construction in Hospitals

€3.026.254 awarded with savings of €544.780 - average of 18%

Description of AwardAwarded

Value(K€)

Lowest bidof a traditional

supplier (K€)

Saving invalue(K€)

%

Contract work for construction of sheds 160 253 93 58%

Building or maintenance of various infrastructures 149 206 58 38%

Execution of green spaces 79 112 34 42%

Renovation works 88 113 25 28%

Contract work for expansion 98 117 20 20%

Maintenance and repair of electrical installation and telcos 131 142 11 8%

Pavements and infrastructure in several roadways and streets 141 150 10 7%

Contract work for general construction 65 70 5 8%

Renovation of illumination 19 23 4 23%

… independent recognition of the importance of

community management and the dual-sided approach

Magic Quadrant (MQ) for

Strategic Sourcing Application Suites

(VORTAL is rated in the visionaries quadrant)

Top 5 in e-sourcing and technology platform

Top 3 for public sector sourcing

and supplier network

“Exceptional technology platform”

#1functional benchmarking


Vortal: A Procurement Software Firm from Portugal Plots Against Ariba

• “The company has clearly developed deep insights on engaging with suppliers.”

• “Vortal has incorporated a 'reputation' component into their model” (…) “There aren’t

many providers that have managed to roll out open ratings like that.”

About VORTAL

About VORTAL…


o Founded in 2000

o 200 people from 11 nationalities

VORTAL is one of the largest

eSourcing and eCommerce

providers worldwide, providing a

SAAS platform that allows buying

organizations to purchase goods and

services cheaper and more

efficiently and gives suppliers access

to a greater number of sales and

revenue opportunities.

Our geographieso Portugalo Spaino Czech Republic o UKo Germanyo Colombiao Dominican Republic

www.vortal.biz

VORTAL

The essential eProcurement platform

BID PREPARATION – Documents

BEFORE WE GO…Any Questions?

YOUTHANK

FOR WATCHING

Diogo Palhinha – [email protected]

mailto:[email protected]

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