Process Excellence as Critical Value Added

Service Driver

Failure…

Nearly 50% of outsourced projects fail outright, or fail to meet expectations

- The Aberdeen Group

I. Most Outsourcing Engagements Fail

Clear/repeatable business model;

Clear understanding;

Clarity in the SA;

I. Most Outsourcing Engagements Fail

Sustainable Process;

Flexibility ;

Culture.

II. The Importance of Processes

Sets you apart;

Makes you a vital partner;

Long-term engagement;

II. The Importanceof Processes

Drives quality;

II. The Importanceof Processes

Chill-out!

III. Becoming Process-Aware

Define and focus;

Document;

Innovate and Iterate;

Service Delivery Process Top View:

III. BecomingProcess-Aware

Note: Do not “Copy+Paste”

• Client-Specific Service Delivery Process Sampler (Outbound):

III. BecomingProcess-Aware

• Client-Specific Service Delivery Process Sampler (Inbound):

III. BecomingProcess-Aware

III. Becoming Process-Aware

Hire/Assign a Specialist;

Constantly update;

Company culture.

Thank You Very Much!

www.nextbposolutions.comwww.outsourceittophilippines.com

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