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The Innovative Service Platform for Small and Medium Manufacturing Company

Date post: 28-Nov-2014
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We are preparing for new SaaS based service for Small and Medium Manufacturing Companies. This is just a draft of the advanced planning document. Any recommendations and comments are welcome.
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Service? Hatio, Lab.? Innovative platform for small & medium enterprise - Hatio Things Why
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Page 1: The Innovative Service Platform for Small and Medium Manufacturing Company

Service?

Hatio, Lab.?Innovative platform for small & medium enterprise - Hatio Things

Why

Page 2: The Innovative Service Platform for Small and Medium Manufacturing Company

Catalog

The crisis and challenges faced by SMEs

Why do manufacturing enterprises need IT system?

Why should be Cloud based SaaS?

How many benefits do companies enjoy by using SaaS?

Company Profile - Hatio, Lab.

Value added services provided by Hatio, Lab.

Things System - The core business information management services for manufacturing enterprises

(Appendix) Architecture

Page 3: The Innovative Service Platform for Small and Medium Manufacturing Company

The crisis and challenges faced by SMEs

Only by relying on low human cost, SMEs have been unable to challenge major enterprises – Utilization of Robot

and 3D printer

Growing to be an hidden champion, who ensures the technical superiority of core value for products, is the ultimate

vision.

The ability to respond flexibly to personalized customer demand, has become the core competitiveness of

enterprises.

SMEs also need to have a global mindset, and IT technology is the important factor which can help them to grow to

be an international enterprise.

Source. http://global.sap.com/corporate-en/news.epx?PressID=21195 Source. Designing for Manufacturing’s ‘Internet Of Things’ - Cognizant

Page 4: The Innovative Service Platform for Small and Medium Manufacturing Company

The crisis and challenges faced by SMEs

The direction of change needed for manufacturing industry in IoT (Internet of Things) Era

Visible cases in an integrated environment, which connected process, equipment, products, logistics and customers

Source. Designing for Manufacturing’s ‘Internet Of Things’ - Cognizant

Page 5: The Innovative Service Platform for Small and Medium Manufacturing Company

The crisis and challenges faced by SMEs

The World Is Flat

Popularization of Cloud and SaaS technology, has provided SMEs a

low cost and high performance IT environment in which can challenge

major enterprises.

Not only in the ERP, MES, SCM, WMS, CRM systems, also can be in

the big data and electronic commerce, SMEs can achieve the same

level of competition by using the low cost of outsourcing service.

Innovative IT system, is the most powerful tool to improve the

competitiveness of SMEs’.

The development of inexpensive network, sensor technology and

IT service technology, is pulling an innovation era of

manufacturing which is dominated by IoT, and this phenomenon is

just to provide a challenge for SMEs.

Source. The world is Flat by Thomas L. Friedman 2005

Page 6: The Innovative Service Platform for Small and Medium Manufacturing Company

Why do manufacturing enterprises need IT system?

Improvement effect on the main index of the enterprise, which gained after using IT system

Source. MESA 2014 - Manufacturing Metrics That Really Matter

Production costs

net profit rate

on-time delivery

OI : Operations Intelligence

EMI : Enterprise Manufacturing Intelligence

MES : Manufacturing Execution System

MES : Manufacturing Execution System

PLM : Product Lifecycle Management

QM : Quality Management

Page 7: The Innovative Service Platform for Small and Medium Manufacturing Company

Why do manufacturing enterprises need IT system?

Excess inventory

Shortages of parts

Unable to control the production plan

Supplier performance

Issues for

Manufacturing

companies

Issues for

Logistics

companies

Not having the right finished goods

inventory

lack of visualization of supply chain

Excessive inventory

SME required

Establish an End-to-end pull process to gain 100% visibility across the supply chain

Optimize inventory for Finished Goods , Work In Process and Raw Materials

Execute electronic Kanban replenishment with customers, distribution centers and

suppliers

Increase inventory velocity to improve turns and service levels

Page 8: The Innovative Service Platform for Small and Medium Manufacturing Company

The IT level of SMEs is not high, so most of them do not have an methodical IT management system such as ITIL.

However, in order to improve the competitiveness of enterprises, SMEs must have a powerful IT system.

Why should be Cloud based SaaS?

Source : Cisco, 2013 ; AMR Research/Gartner

Figure 1. Fundamental Nature of the Business Drives Each Segment’s IT Behavior

Page 9: The Innovative Service Platform for Small and Medium Manufacturing Company

Why should be Cloud based SaaS?

Comparing with mounting type systems, SaaS can be used by half of the costs and a minimum of IT resources.

Source. MESA 2011 North American Conference

Page 10: The Innovative Service Platform for Small and Medium Manufacturing Company

How many benefits do companies enjoy by using SaaS?

Figure 1. Cloud Adoption Over Time Figure 2. Cloud Adoption by Region

Case: In US, EMEA (Europe, the Middle East and Africa) and other regions, the adoption ratio of Cloud is keeping

on increasing.

Source. State of SMB IT 1H 2013 - JDL Technologies

Page 11: The Innovative Service Platform for Small and Medium Manufacturing Company

How many benefits do companies enjoy by using SaaS?

The main fields of Cloud services

Figure 1. Mapping Key capabilities to the Cloud

Source : IDC

Collaborative Applications

Content Applications

Enterprise Resource Management Application

Supply Chain Management Applications

Operations and Manufacturing Applications

Engineering Applications

Customer Relationship Management Application

Page 12: The Innovative Service Platform for Small and Medium Manufacturing Company

Company Profile – Hatio, Lab.

“To provide an IT system which can help SMEs gain

competitiveness”, is the mission of Hatio, Lab.

We try our best to provide IT services which are really needed by SMEs

We pursue fast, rugged and easy to use IT Technology

Our professional field

The core process of Small and medium-sized

manufacturing enterprises

: Sales, Procurement, Engineering, Production, Quality

Cloud based SaaS

Big Data (Real-time data stream analysis)

Management System for Small and medium-

sized logistics enterprises

: Warehouse management, vehicle management etc.

Page 13: The Innovative Service Platform for Small and Medium Manufacturing Company

Value added services provided by Hatio, Lab.

Based on our abundant experience in manufacturing enterprise computer system, we are pleased to provide you a

high value services at lower costs.

Low cost, but high value service

We provide a system which is easy to be learned and used.

Even a new user to the system, he is also able to know what can and should be done.

Because it is an easy-to-use system, the utilization rate will be very high.

High utilization of system, will make the enterprise and their products gain more and more values.

We offer rich customized features for our clients.

Any enterprise has his own value in the process.

Forcing to use a flat and unilateral process, will damage the real value of clients.

We will try to realize a system which is containing the unique idea from clients.

Important data from our clients will be protected safely.

Page 14: The Innovative Service Platform for Small and Medium Manufacturing Company

Things System - The core business information management

services for manufacturing enterprises

Things System provides the end-to-end supply chain based procurement, production, sales, engineering, quality

and other information system at the lowest cost.

Information management system

of manufacturing enterprises

MES

ERP Project

managem

entoperation

control

생산Produ

ction

Engin

eering

Qualit

y

Procur

ementSales

Supply Chain

Operation Engineer Staff Manager

Customer Supplier

Page 15: The Innovative Service Platform for Small and Medium Manufacturing Company

Characteristics and advantages of Things System

To install the system and function modules according to customer demand

Can selectively install required modules according to the characteristics and requirements of many enterprises

Can extend easily according to the scale, respond flexibly to customer demand

The functions of system is designed based on manufacturing environment.

Product drawings, technical specifications and standard management

Design and print documents and labels

Report based on the data from production, quality, sales, procurement, etc

Simple and easy-to-use user interface

Web based user interface, easy to adapt and use

Managers and staff both can use, the user screen distinguished by authority

Manage user authority by job titles

The menu and the user interface can be reset according to the customer demand

Support multi languages, time, user code

Shorten the system implementation cycle

Advanced system structure, technology and project group has speeded up the cycle of system construction and

implementation.

Page 16: The Innovative Service Platform for Small and Medium Manufacturing Company

Sales Module

Process

Product development request

Project change request

Faulty information, customer complaints

Faulty reception

Treatment action

Product development invitation

Project change invitation

Submit PPAP

Submit change invitation

Input faulty information

Customer complaints

PPAP approval request

Project change request

Submit CAR, 8D Report

Treatment action, remedial action

Production

Production plan

Organize production

Quality

Faulty tracking

and related

measures

8D analysis

Engineering

Product and process design

PPAP, change management

PPAP approval

PPAP approval announcement

Mass Production

PO Receiving PO

Finished product storageShipping

Invoice SalesCustomer

Page 17: The Innovative Service Platform for Small and Medium Manufacturing Company

Sales Module

Quotation management

Estimate management – tracking the content of number,

type, duration, status etc.

Process management - relevant departments or

responsible persons input quotation contents by

sequence according to the internal process

Quotation record

Customer and order management

The classification management of customer information

PO & Release – connecting EDI and system

PO vs. Shipping – comparing records

Get connected with the inventory and production plan

Generate, print invoices (Invoice)

Customer satisfaction - recording self-assessment or

customer rating to the company prices, timely delivery

rate, quality performance index, etc

Customer complaint - managing complaint information,

tracking the corresponding process (CAR, 8D)

Shipment

Finished goods inventory confirmation

Shipping: PO No. – input

corresponding Lot No.

System reflects physical delivery in

real time

Print documents

Finished goods inventory

Finished product registration

Finished goods inventory management

first-in first-out (FIFO)

Warehouse location management

Page 18: The Innovative Service Platform for Small and Medium Manufacturing Company

Procurement Module

Process

Inbound inspection

Production Demand Procurement plan, procurement orders

Raw materials, parts specification

Technical specification

Supply raw materialsSupply products

Quality

Engineering

Production Procurement

Supplier quality management

Technical support

Vendor

Page 19: The Innovative Service Platform for Small and Medium Manufacturing Company

Procurement Module

Supplier information

Supplier list - profile, products, review records etc.

Supplier rating - regular review plan, contents, scoring

record

Potential supplier assessment - establish assessment

contents, record and manage the results of assessment

Procurement management

Purchasing list - product, drawing No., suppliers,

customer corresponding products, price, minimum order

quantity etc.

Payment information – manage payment status, date, the

amount etc.

Quotation management – Release and track supplier

quotation on the system

Publish and release PO - send by mail or EDI

Record procurement performance - based on the

warehouse handling

Returns management - track returned goods, integrating

with inventory management, supplier rating etc.

Raw materials, outsourcing parts

inventory management

Raw materials inventory management

Registration of raw materials ins and

outs

Raw material FIFO

Raw material storage management

Inventory report

Supplier portal

Publish RFQ on the System

Suppliers login system to complete the

quotation

Suppliers search for rating by

themselves

Suppliers submit PPAP online

Portal connected with internal QMS,

SCM, to synchronize information

Page 20: The Innovative Service Platform for Small and Medium Manufacturing Company

Engineering Module

Process

technical specifications of

raw materials, purchased partsProduct development request

Process definition

Work instructions

Product development, change management

PPAP submission

Production

ProcurementEngineeringSales

Supplier engineering audit

Product design

Manufacturing process design

Page 21: The Innovative Service Platform for Small and Medium Manufacturing Company

Engineering Module

Engineering data and change management

Change management - tracking change process and the

latest status

Products (model, version) management - make sure the

latest version consistency

Drawings, standards and other technical data

management - easy to obtain normative documents

EBOM parts and components list

Set characteristics of the product - special characteristics,

important characteristics

Control plan – define control parameters of various

process

Process Flow Chart - define process

FMEA - Failure mode analysis

Maintain relevance and synchronization of CP/PFC/FMEA

PPAP process tracing

Project management (PMS)

Project management based on the product

development process

Milestone - node tracking, remind

Task management - task assignment, tracking

WBS (Work Breakdown Structure) management

Process management - the Gantt chart

Page 22: The Innovative Service Platform for Small and Medium Manufacturing Company

Production Module

Process

Quality inspection

Process definition

Work instructions

Receiving PO Inventory of raw materials

Finished product storage

Production plan

Organization of production

Input materials

Tooling equipment

Management and maintenance

ProcurementSales Production

Quality

Engineering

Page 23: The Innovative Service Platform for Small and Medium Manufacturing Company

Production Module

Equipment management

Equipment list, account - the equipment information, including

the name, code, types, equipment capacity, service time,

current status, etc.

Equipment BOM – list of assembly parts

Spare parts inventory management, associated with the device

Equipment repair - failure and repair history

Equipment maintenance - maintenance plan, time, level,

content, curriculum vitae, maintenance reminders

Tool management

General list - tool fixture, mold, consumables, and other list etc.

Number, description, version, material, manufacturer, minimum

stock quantity, size, condition, etc.

Tooling, fixture, mold maintenance - plan, content,

implementing state definition record

Tool BOM – components of mold and fixture, to distinguish the

special tool and general tool

Tool inventory - Real time tracking for quantity, storage, use,

current status

Production plan

Search sales, delivery plan

Search raw materials and finished goods

inventory

Make production plan

Plans according to the product, process, time

and the team

Production performance

Production performance of each process

Production performance of finished goods

Inventory registration - consumption of raw

materials and finished products storage

Lot Tracking - batch tracking

Bar Coding label

Design and print of label- mark products,

packaging, turnover box, tray, storehouse

position using barcode, identify and input into

system using mobile terminal scanners etc.

Page 24: The Innovative Service Platform for Small and Medium Manufacturing Company

Quality Module

Process

Incoming inspection

Faulty information

customer complaints

quality inspection

Analyzing cause of faulty

Inspection instruction

Outgoing inspection

CAR, 8D Gage management

Procurement

Production

Sales

Supplier quality management

Quality

Page 25: The Innovative Service Platform for Small and Medium Manufacturing Company

Quality Module

Quality data

IQC (Incoming Quality Control), OQC (Outgoing Quality

Control) test data management

Test procedure based on Control Plan

Faulty type definition, separate management for faulty data

Bad product traceability and confirmation - trace lot,

inspection data

CAR, 8D - rectification report, measures

Analysis and calculation of process capability

Generate test report and quality report

Quality plan

APQP – plan quality tasks based on advance quality

planning principles

Internal audit – plan and record internal audit, process

audit

Continuous Improvement - Tracking such as cost savings,

best practices, poka-yoke (anti error correction) and other

continuous improvement projects

Gage Management

Gage information management based on

code and barcode

Management and implementation on Gage

calibration and maintenance plan

Gage R&R - analysis of gage repeatability

and reproducibility

Supplier quality management

Potential supplier quality assessment

Supplier PPAP approval

Supplier faulty record, rectification records

Supplier quality rating

Periodically review the plan and record

Page 26: The Innovative Service Platform for Small and Medium Manufacturing Company

WMS (Warehouse Management System) Module

Incoming management

Physical inspection - visual statistic management of storage process

Accounting treatment – support ERP accounts verification by I/F information

Product data – collect, verify and record real data information

Finished goods check – automatically send and analyze

inspection hints and information

Inventory management

FIFO – establish and obey delivery rule

Status management – distinguish inventory availability by

inventory status management

Warehouse location management – Optimize inventory space

Inspection management – Keep data consistency by inspection management

Outgoing management

Picking packaging – visualization of picking and packing process

Label publication – print relevant information and label when outbound packaging

Expiration date management – isolate inventory by inventory cycle

Outgoing confirmation – statement, loading, preparation of vehicle before outbound

Inventory

management

Incoming

management

Outgoing

management

Page 27: The Innovative Service Platform for Small and Medium Manufacturing Company

WMS (Warehouse Management System) Module

WMS construction effect

Improvement factor Up (%) Reduction factor Down (%)

Labour productivity 5~20%The necessity of logistics

equipment10~30%

Inventory accuracy 99.9%Warehouse inventory

reduction25~50%

Picking accuracy 98% Direct labor cost savings 40%

Space efficiency 30% Inventory cost reduction 50%

Customer service 30~40% Indirect labor cost saving 15%

Products processing

capacity10~25% Return reduction 80%

Location browse time 5~25%

* Source: Gartner Research Group

Page 28: The Innovative Service Platform for Small and Medium Manufacturing Company

Label modeling and image service including 83 kinds of barcode

Support laser printers, barcode printers

Basic service - tag service

Page 29: The Innovative Service Platform for Small and Medium Manufacturing Company

Label modeling and image service including 83 kinds of barcode

Support laser printers, barcode printers

Basic service - tag service

Page 30: The Innovative Service Platform for Small and Medium Manufacturing Company

Basic service – tag service

Barcode and RFID tag technology is the core technology of IoT solutions

Source : A commissioned study conducted by Forrester Consulting on behalf of Zebra Technologies, June 2012

Page 31: The Innovative Service Platform for Small and Medium Manufacturing Company

Drawing object modeling serves of multipurpose

Including real-time monitoring, instrument panel, graphics and other multiple use

Basic service - monitoring service

Page 32: The Innovative Service Platform for Small and Medium Manufacturing Company

(Appendix) Architecture

Web standard HTML5

NoSQL DB

Cloud based SaaS

Page 33: The Innovative Service Platform for Small and Medium Manufacturing Company

Do you Things?

Innovative platform for small & medium enterprises - Hatio Things

Page 34: The Innovative Service Platform for Small and Medium Manufacturing Company

Thank you!Innovative platform for small & medium enterprises - Hatio Things


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