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THE INTERNATIONAL INSTITUE OF PLANNING AND MANAGEMENT
BANGALORE
A REPORT ON ADVANCED GLOBAL
MANAGEMENT PROGRAMME
A REPORT SUBMITTED IN PARTIAL FULLFILLMENT OF THE REQUIRMENT
FOR THE AWARD OF THE DEGREE OF MASTER OF BUSNIESS ADMINISTRATION
BY
GOPAL SHARMA
PGP 2010-12
MBA A1
UNITED STATES OF AMERICA
CORNELL UNIVERSITY
INDUSTRIAL AND LABOR RELATION SCHOOL
OCTOBER 31st
NOVEMBER 11th
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ABSTRACT
BRIEF ON U.S.A
The United States of America is a federal constitutional republic comprising fifty states and a
federal district. The country is situated mostly in central North America at 3.79 million squaremiles and with about 307 million people, the United States is the third or fourth largest country
by total area, and third largest by land area and by population. The United States is one of the
worlds most ethnically diverse and multicultural nations, the product of large scale immigration
from many countries. The U.S. economy is the largest national economy in the world. The nation
was founded by thirteen colonies of Great Britain located along the Atlantic seaboard. On July
4th, 1776, they issued the declaration of Independence
BRIEF ON CORNELL UNIVERSITY AND ILR SCHOOL OF BUSINESS
Cornell University is an Ivy League university located in Ithaca, New York. It is
a private land-grant university which receives annual funding from the State of New
York for certain educational missions.
Founded in 1865 by Ezra Cornell and Andrew Dickson White, the university was
intended to teach and make contributions in all fields of knowledgefrom the classics to
the sciences and from the theoretical to the applied. These ideals, unconventional for
the time, are captured in Cornell's motto, an 1865 Ezra Cornell quotation: "I would found
an institution where any person can find instruction in any study." Since its founding,
Cornell has also been a co-educational, non-sectarian institution where admission is
offered irrespective of religion or race.
Cornell offers programs in liberal arts, engineering, agriculture, management, law,
and medicine. The university is broadly organized into sevenundergraduate colleges
and seven graduate divisions at its main Ithaca campus, with each college and division
defining its own admission standards and academic programs in near autonomy. The
university also administers two satellite medical campuses, one in New York City and
one in Education City,Qatar. Cornell is one of two private land grant universities, and itsseven undergraduate colleges include three state-supported statutory or contract
colleges. As a land grant college, it also operates a cooperative extension outreach
program in every county of New York.
Cornell counts more than 255,000 living alumni, 28 Rhodes Scholars and 41 Nobel
laureates affiliated with the university as faculty or students. The student body consists
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of over 13,000 undergraduate and 6,000 graduate students from all 50 states and 122
countries.
KEY LEARNINGs
From this program I learned American style of educational system and observed how professors
interact with the students to make the session more lively and sharing of knowledge by taking the
opinions of all the class.
ITHACA CAMPUS
Cornell's main campus is on East Hill in Ithaca, New York, overlooking the town
and Cayuga Lake. When the university was founded in 1865, the campus consisted of
209.5 acres (0.85 km ) of Ezra Cornell's roughly 300 acre (1.2 km ) farm. Since then, it
has swelled to about 745 acres (3.0 km ), encompassing both the hill and much of the
surrounding areas.
Some 260 university buildings are divided primarily between Central and North
Campuses on the plateau of the Hill, West Campus on its slope, and Collegetown
immediately south of Central Campus. Central Campus has laboratories, administrativebuildings, and almost all of the campus' academic buildings, athletic facilities,
auditoriums, and museums. The only remaining residential facility on Central Campus is
the Law School'sdormitory, Hughes Hall. North Campus
contains freshman and graduate student housing, themed program houses, and
29 fraternity and sorority houses. West Campus has upperclass residential colleges and
an additional 25 fraternity and sorority houses Collegetown contains the
Schwartz Performing Arts Center and two upperclass residence halls amid a
neighborhood of apartments, eateries, and businesses
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ORGANIZATION AND ADMINISTRATION
College/school Year founded
Undergraduate
NYS College of Agriculture and
Life Sciences1874
College of Architecture, Art,
and Planning 1871
College of Arts and Sciences 1865
College of Engineering 1870
School of Hotel Administration 1922
NYS College of Human Ecology 1925
NYS School of Industrial and
Labor Relations1945
Graduate
Graduate School 1909
Cornell Law School 1887
S.C. Johnson Graduate Schoolof Management
1946
Weill Cornell Medical College 1952
Weill Cornell Graduate School
of Medical Sciences1898
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INDUSTRIAL AND LABOR RELATIONS REVIEW
INdustrial and Labor Relations Reviewis a publication of the Cornell University
School of Industrial and Labor Relations. It is an interdisciplinary journal publishing
original research on all aspects of labor relations.
The target audience is composed of academics and practitioners in labor and
employment relations.
"Industrial and Labor Relations Review" covers economics of the workplace, work-life
issues, collective bargaining and contract administration, union governance and reform,
dispute resolution, history of the labor movement, union organizing, law and other
issues. It publishes about 40 book reviews each year.
"Industrial and Labor Relations Review" was founded in 1947 and is published
quarterly.
OVERVIEW OF THE SESSION ATTENDED
NOVEMBER 1st
SESSION 1
SERVICES MANAGEMNET
Prof: Rose Batt
Topics Discusses In The Session as follows
Whats different about service management?
Dilemmas for managers
Role of customer
Alternative models of strategic HR management
Implications for operations, marketing and HR
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From this session I have learnt that how do:
Firms compete in the service economy?
How important are customers, customer satisfaction?
Are there inevitable trade-offs between service and quality
productivity?
What are the implications for human resource management?
What mix of strategies are most effective?
The second session of this subject included :
What strategies can improve performance?
Alternative models?
Role of turnover in service industry
What is the empirical evidence
The main important learnings in this session where I have
over come is the two dilemmas
1. The productivity trap2. The service quality paradox
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Session II
Talent management
Prof : John Hausknecht
Learnings from the session
The main important thing that I have learnt in this session is about the
HR analytic applications. This session also helped me to overcome some
important questions like:
How do we staff rapidly growing search and advertising business
with good candidates??
What effects do group incentives have on customer satisfaction
and repeat business ?
How do we identify high potential employess for special
assignments?
This session also helped me to have a deep inlook in
Service profit models
Data source possibilites
Data barriers
Linking HR to business outcomes
Then all this learnings were directly applied to the cases
which they gave us to study and solve them. The case
studies gave us more clear view about the topics as we can
practically implement them .
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Tuesday 2nd
november 2010
Session 1 prof : Lisa Nishii
DIVERSITY TOPICS FOR THE WORKPLACE
Learnings from the session
The main important things that we have learnt from this session is
that how different people from various backgrounds adopt the
culture to work together in an organization.
The main important things that we learnt from this session is that
what Is diversity? The most important thing is why should you care
for the diversity?
How does diversity impacts business?
Then we had a deep look on diversity management
In this session we also had a look on sterotypes as this is veryimportant for a company to know the culture and make the
placework best to work with.
This disccusion also made us to study about the sterotypes effects on
group processes in diverse groups and how we can best adopt the
diversity practices.
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Then on this day we also had catherwood library session during the lunch session
The Cornell University Library is the library system of Cornell University. In 2005 it
held 7.5 million printed volumes in open stacks, 8.2 millionmicrofilms and microfiches,and a total of 440,000 maps, motion pictures, DVDs, sound recordings, and computer
files in its collections, in addition to extensive digital resources and the University
Archives. It is the eleventh largest academic library in North America, ranked by number
of volumesheld.
Structure
The Library is administered as an academic division; the University Librarian reports tothe university provost. The holdings are subdivided among twenty individual libraries,
most of them on the main campus in Ithaca, New York. Olin is the primary research
library for the social sciences and humanities.Mann Library specializes in agriculture,
the life sciences, and human ecology. Other libraries focus on the arts, the physical
sciences, law, management, labor, and other disciplines, and maintain facilities at the
Ithaca campus, at the medical campuses in New York City and Doha, Qatar, and at
the Agricultural Experiment Station in Geneva, New York.
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Mann Library
The Mann Library includes the Home Economics Archive of Research, Technology and
History [HEARTH], containing over 1100 books, journals, and manuscripts on homeeconomics.
History
Initially, the system was a collection of 18,000 volumes stored in Morrill Hall. Daniel
Willard Fiske, Cornell's first librarian, donated his entire estate to the university upon his
death, as did President Andrew Dickson White. Under Fiske's direction, Cornell's libraryintroduced a number of innovations, including opening the stacks to undergraduate
students, allowing undergraduates to check out books, and operating 9 hours per day
from the earliest days of the library (instead of operating for only a few hours per
weekas other libraries at American universities did at the timejust enough time for
faculty to check out and return books), which allowed the patrons to use the facilities as
a reference library.
Initiatives
CUL plays an active role in furthering online archiving of scientific and historical
documents. The arXiv.org e-print archive, created at Los Alamos National
Laboratory by Paul Ginsparg, is operated and primarily funded by Cornell as part of
CUL's services. It has changed the way many physicists and mathematicians
communicate, making the eprint a viable and popular form for announcing new
research.
The Project Euclid initiative creates one resource joining commercial journals with low-
cost independent journals in mathematics and statistics. The project is aimed at
enabling affordable scholarly communication through the Internet. Besides archival
purposes, primary goals of the project is to facilitate journal searches and
interoperatibility between different publishers.
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The Cornell Library Digital Collections are online collections of historical documents.
Featured collections include the Database of African-American Poetry, the Historic Math
Book Collection, the Samuel May Anti-Slavery Collection, the Witchcraft Collection, and
the Donovan Nuremberg Trials Collection.
3rd
november 2010
On this day we had a US/western business Etiquette Luncheon which were
take by Christine holmes & Donna Ramil.
This session gave us a clear idea of the western US culture
Table setting
Bread or salad plates are to the left of the main plate, beverage glasses are to the right. If
small bread knives are present, lay them across the bread plate with the handle pointing to the
right.
A table cloth extending 10 to 15 inches past the edge of the table should be used for formal
dinners, while placemats may be used for breakfast, luncheon, and informal suppers.
Modern etiquette provides the smallest numbers and types of utensils necessary for dining.
Only utensils which are to be used for the planned meal should be set. Even if needed, hosts
should not have more than three utensils on either side of the plate before a meal. If extra
utensils are needed, they may be brought to the table along with later courses.
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If a salad course is served early in the meal, the salad fork should be further from the main
course fork, both set on the left. If a soup is served, the spoon is set on the right, further from
the plate thanthe knife. Dessert utensils, a small (such as salad) fork and tea spoon should be
placed above the main plate horizontally (bowl of spoon facing left, the fork below with tines
facing right), or more formally brought with the dessert. For convenience, restaurants and
banquet halls may not adhere to these rules, instead setting a uniform complement of utensils
at each seat.
If a wine glass and a water glass are set, the wine glass is on the right directly above the
knife. The water glass is to the left of the wine glass at a 45 degree angle, closer to the diner.
Glasses designed for certain types of wine may be set if available. If only one type of glass is
available, it is considered correct regardless of the type of wine provided.
Hosts should always provide cloth napkins to guests. When paper napkins are provided, they
should be treated the same as cloth napkins, and therefore should not be balled up or torn.Napkin rings are only used for napkins which will be used repeatedly by members of the
household, and therefore should never be used with a guest's napkin as they only receive
freshly laundered ones. Napkins may be set on the plate, or to the left of the forks.
Coffee or tea cups are placed to the right of the table setting, or above the setting to the right
if space is limited. The cup's handle should be pointing right.
Candlesticks, even if not lit, should not be on the table while dining during daylight hours
At the end of the meal
When you have finished your meal, place all utensils at 4 o'clock with any forks or spoons
pointed face up and any knives blade-side-in, to show that you are finished. Do not place
used utensils on the tableonce a utensil has been used, it must not touch the table again.
Except in a public restaurant, do not ask to take some uneaten food or leftovers home, and
never do so when attending a formal dinner. A host may suggest that extra food be taken by
the guests, but should not insist.
Leave the napkin on the seat of your chair only if leaving temporarily. When you leave the
table at the end of the meal, loosely place the used napkin on the table to the left of your
plate.
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On the same day we had a session with prof :Brad Bell who gave us a
clear idea about the strategic human resource management .
In this session he gave us a brief description on Recession and Recovery. He also
taught us how a HR manager can be helpful in this recovery
The main important learnings form this session were:
The role ofHR managers
The models of strategic HR
Value creation
Customer value propositions and organizational competencies
Core competence
Tools for competency analysis
We had a disscusion on the Southwest Airlines and how does its HR
startgies help it
The very important thing we had is about the starbucks coffee case studywhich we had done. We had a clear idea of how this works and what are the
HR activities involved in this company.
In this session we studied about the technologies processes and people of the
organization
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This session also gave us an idea of some important topics and we had a great
learning from this subject like
Three part approach to Leadership Development
L
eadership development in practise The leadership imperative
Stages for talent development process
Defining talent
How to identify talent and its process
We had a great discussion about the sample NINE BOX
How to create a communication strategy
Corporate vitality which is very important to use.
Evalutaing leadership development programmes.
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LEADERSHIP BY PROF : LINDA GASSER
The main important things to learn from this session are :
We came to know the importance ofLeadership and Personal Mastery,
Leadership and Culture, Leadership and Personality Preferance.
In this session we had topics on
What is management
What management involves
What leadership involves
Manager versus leader
What derail executives
Some factors that effect leader behaviour What makes successful Global Leader
Global collaboration
The trait approach
Senges five disciplines
The big five personality development
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From this session I came to know about the various personalities like
forward people who can be really good at speaking and people who
have introverting preferances and extraverting preferances.
There are various kinds of people in this world with various thinkings
and how is this applied and used in global management.
We also had a session of conflict management of how to sort out the
difference between the people working together in a organization.
When there is a conflict between two people how should they come
over their conflict management. This session was taken by Pam
Strausser . In this session we had case study which gave us a clear
idea of how to sort out the conflict management.
Apart from this on the last day we had the campus tour which gave us
clear idea of the museums and the campus they have.
The campus of the university was awesome where they had their own
stores and things available for the students to purchase with the
universities name.
CAMPUS TOUR
Cornell sits on a hilltop overlooking 40-mile-long, 400-foot-deep Cayuga Lake, the longest of
the FingerLakes of central New York State. Two sides of the campus are bound by gorges, cut
during the last 12,000 years. Creeks and waterfalls fill the gorges, and no matter where you are
on campus you are never far from the sight and sound of falling water. This is an area of great
natural beauty, a place that contributes to a healthy and pleasurable quality of life.
Perhaps the most remarkable feature of the Cornell campus is the seamless interconnection of
nature and the built environment. Cornell Plantations, curator of the university's natural areas,maintains trails, arboretums, and gardens that intertwine and blend with the university's graceful
quads and inspiring architecture.
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Not only is Cornell a higher education and research powerhouse, we believe it is also one of the
most spectacular university campuses anywhere in the world. Don't take our word for it,
however.
"I loved the scenery, the hillyroads which were so characteristic ofthat part ofthe
country,and the wonderful campus with its beautiful buildings and big trees."
S. C. Thomas (Tommy) Sze, Chinese railroad pioneer, Cornell class of 1905.
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Mission
Cornell's first president, A. D. White, studied the great universities of his time to implement Ezra
Cornell's vision of an inclusive and academically diverse institution.
Once called "the first American university" by a prominent educational historian, Cornell
represents a distinctive mix of eminent scholarship and democratic ideals. Founded as both a
private university and the land-grant institution of New York State, this distinctive blend of
public and private colleges and programs continues to reflect a heritage of egalitarian excellence,
making Cornell the most educationally diverse university in the Ivy League. In an inaugural
address in October 2004, the first Cornell alumnus to become its president, Jeffrey Lehman,
articulated a vision intended to make more history, projecting Cornell as "the transnational
university of the future."
Campus
There are more than 260 major buildings on the 745 contiguous acres that comprise
Cornell's flagship campus atop East Hill overlooking the city of Ithaca and the southern
basin of Cayuga Lake. Widely admired as one of the world's most beautiful academic
settings, the campus was once the family farm of the university's co-founder, Ezra Cornell.
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Location
Taughannock Falls, minutes from campus, is higher than Niagara Falls and only one of many
beautiful waterfalls in the area.
The FingerLakes region of central New York is renowned for natural beauty with spectacular
gorges and waterfalls that bracket the campus. Three state parks are within 10 miles. Popular
outdoor activities include sailing, wind surfing, swimming, skiing, hiking, and picnicking.
The city of Ithaca and its surrounding residential areas have a population close to 100,000. There
is a surprising array of bookshops, movie houses, specialty stores, nightspots, and restaurants,
including many with ethnic cuisine.
Ithaca's international population is quite varied, with international students from 120 countries
representing 15 percent ofCornell's enrollment. The city of Syracuse, the FingerLakes wine
district, the Watkins Glen auto racing circuit, and several centers for the performing arts are all
within an hour's drive. New YorkCity and Toronto are less than five hours away.
Programs
Students choose from among 4,000 courses in 11 undergraduate, graduate, and professional
schools, including the nation's first colleges devoted to hotel administration, industrial and labor
relations, and veterinary medicine. Many undergraduates participate in a wide range of
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interdisciplinary programs, play meaningful roles in original research, and study in Cornell
programs in Washington, New YorkCity, and the world over.
A.D. White, Cornell's first president, is immortalized in bronze opposite a statue of Ezra Cornell on the
Arts Quad.
AT LAST LET ME GIVE YOU A BRIEF DESCRIPTION ABOUT THE PLACE WE
STUDIED AND STAYED FOR 5 DAYS BEAUTIFUL EXPERIENCE.
Ithaca: A Place People Feel Passionate About
Ithaca inspires love at first sight. Its many waterfalls cascade over 400-million-year-old
rocks lining deep gorges. A small city effervescent with youthful energy sits beneath hills
crowned by the Cornell and Ithaca College campuses. Smart, talented, and engaging people
from around the world make amazing intellectual and artistic things happen here. Many
people fall so deeply in love with Ithaca that they decide to call it home - forever.
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