The Internet of Things

requires a Services

complement

How can you close this IoT gap?

The more connected devices,

The more complex our lives

2

Source: Cisco IBSG, April 2011

Connected Devices/Person

MORE CONNECTED

DEVICES THAN PEOPLE

0.08

2003

1.84

2010

3.47

2015

World Population

Connected Devices

6.3 B

500 M

6.8 B

12.5 B

7.2 B

25 B

7.6 B

50 B

6.58

2020

THE INTERNET OF THINGS WAS “BORN” BETWEEN 2008 & 2009

The dilemma:

Whether you’re the “thing

maker” or the “thing seller,”

is that the “thing” will work

well in isolation, but it will be

negatively affected by the environment in which it’s

operating.

This creates not only a

negative brand experience,

but also an increase in “no

fault found” product returns.

The Connected Home opportunity ...

and dilemma

CONNECTED HOME: $12B MARKET BY 2019*

*Source: PCC Mobile Broadband

EMAIL

CONFIGURATION

WIRELESS

GAMING DEVICE

PRINTER

LAPTOP

CONTENT/

DATA SECURITY

SET TOP BOX

PROTECTION

(i.e. virus, malware,

identity theft)

APPLICATIONS

& THE CLOUD

DESKTOP CLOUD BACKUP

ROUTER

SMARTPHONE

DATA

VOICE

TABLET

3

Analysts predict the Connected Home will be

among the first sectors to realize revenue within the

Internet of Things.*

Specialized Technical Services solve the dilemma

From specialty devices to

point control apps to

aggregated solutions, the

Internet of Things requires an

immersive, continuous

service experience to deliver on its promise of

convenience, control and

peace of mind for

consumers.

Yet, few organizations are

prepared to close that gap.

4

PlumChoice is purpose-built to help

you deliver on the promise of the IoT

and Connected Home.

Our Specialized Technical Services

simplify your customers’ complex

technology environments, enabling you to provide an immersive

continuum of service – from

purchase through problem resolution

– that yields positive customer

experience and long-term value.

Ask us about how we can help you close the IoT gap: email or call Steve Thompson today at +1 617.668.3228

PlumChoice is purpose-built to solve complex support needs, forging

brand loyalty and increased revenues for our partners. A specialized

technical services provider, PlumChoice optimizes the benefits

people and companies derive from their personal technology

experiences.

Fortune 1000 manufacturers, retailers, ISPs, telcos, cable providers,

and software companies partner with PlumChoice to deliver highly

differentiated customer experiences to consumers and SMBs through

white-labeled technical support solutions that span the entire

technology lifecycle. PlumChoice works with end users to install,

configure, connect, enhance and fix both software and hardware

products, and integrates numerous products within larger technical

and connected home environments. PlumChoice solutions enable

business partners to power the increasingly complex and

heterogeneous personal technology environments driven by the

“Internet of Things.”

To learn more, contact Steve Thompson today at

+1 617.668.3228 or sthompson@plumchoice.com.

Case Studies: Communications provider boosted revenues by 20% per customer Computer hardware OEM drives differentiation Retailer improves customer experience

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© 2014 PlumChoice, Inc. All rights reserved. PlumChoice is a registered trademark of PlumChoice, Inc. in the United States and other countries. All other product and company names and marks mentioned in this document are the property of their respective owners and are mentioned for identification purposes only.

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