The Johns Hopkins Hospital

Johns Hopkins Health System Corporation Department of Human Resources

FY14 Annual Report

November 2014 Prepared by:

Jennifer Remillard, MS

2

Table of Contents Executive Summary ......................................................................................................................... 4

Demographics ................................................................................................................................. 5 Employees ................................................................................................................................................. 5

Age Distribution ........................................................................................................................................ 5

Ethnic/Race Distribution of Employees .................................................................................................... 6

Retirement ................................................................................................................................................ 8

Pension ............................................................................................................................................ 9 Pension Information ................................................................................................................................. 9

New Hire Orientation .................................................................................................................... 10 FY14 New Hire Orientation ..................................................................................................................... 10

Career Services .............................................................................................................................. 11 Career Services Statistics ........................................................................................................................ 11

Consulting and Labor Relations .................................................................................................... 12 Grievances/Appeals ................................................................................................................................ 12

Employee Issues (Not grievances or appeals) ......................................................................................... 13

Risk Assessments (Workplace Violence) Completed ............................................................ 13

Unfair Labor Practice Charges .............................................................................................. 13

Compensation ............................................................................................................................... 14 Average Wages ....................................................................................................................................... 14

Benefits ......................................................................................................................................... 15 Health Claims .......................................................................................................................................... 15

Per Month per Member (PMPM)............................................................................................................ 15

Tuition ........................................................................................................................................... 16 Tuition Summary ..................................................................................................................................... 16

Tuition Paid ............................................................................................................................................. 17

Utilized Colleges/Universities by JHH/JHHSC Employees for FY14 ......................................................... 18

Utilized Colleges/Universities by Dependents for FY14 .......................................................................... 19

Types of Courses taken by Employees .................................................................................................... 20

Number of Employees using Tuition Assistance/Advancement by Department for JHH/JHHSC for FY14.

................................................................................................................................................................ 21

Organizational Development and Training ................................................................................... 23 Classes ..................................................................................................................................................... 23

SAP .......................................................................................................................................................... 24

3

Strategic Workforce Planning and Development ......................................................................... 25 Services ................................................................................................................................................... 25

4

Executive Summary

Pamela Paulk, Sr. Vice President of Johns Hopkins Medicine It is my pleasure to share with you the successes we have achieved on behalf of The Johns Hopkins Hospital and the Johns Hopkins Health System Corporation for FY14. A fiscal year (FY) is a period that a company uses for accounting purposes and preparing financial statements. The fiscal year may or may not be the same as a calendar year. Johns Hopkins uses the period of July 1st – June 30th. Therefore, FY14 would encompass July 1, 2013 – June 30, 2014. This report highlights data from The Johns Hopkins Hospital and Johns Hopkins Health System Corporation. Most people do not understand what we mean by the “Johns Hopkins Health System Corporation.” The Corporation is the hiring company that houses all employees from: Johns Hopkins Community Physicians, Johns Hopkins International, and Johns Hopkins Health Care. They also house all employees that work in Health Care Transformation & Strategic Planning, Community Division, Supply Chain, Marketing and Communications, Corporate Security, Facilities, Human Resources, HIPAA & Internal Audit, Legal, Management Systems & Informational Services, Operations Integration, Information Technology and Finance. Since 1889, the people of Johns Hopkins have worked together to improve the total health of our members and the communities we serve. I am very proud to be a part of this remarkable team. This FY14 report highlights our employee populations and reflects the hard work of our Human Resources team. I invite you to read our annual report for important statistics and descriptions, as well as a snapshot of the health of our organization.

Pamela Paulk Sr. Vice President, Human Resources Johns Hopkins Medicine Johns Hopkins Health System

5

Demographics

Employees

**As of June 30th

Age Distribution

**As of June 30th

0

2000

4000

6000

8000

10000

12000

14000

16000

FY08 FY09 FY13 FY14

1161212154

14388 14602

JHH/JHHSCNumber of Employees as of June 30th

FY08

FY09

FY13

FY14

18 to 23 24 to 29 30 to 34 35 to 39 40 to 44 45 to 49 50 to 54 55 to 59 60 to 64 65 to 69 70 to 74 75 +

846

2697

1957

16551537 1568 1572

1334

881

425

69 14

768

2755

2035

16991552 1566 1570

1382

899

296

58 22

JHH/JHHSAge Distribution

FY13 FY14

Ages (in years)**

Number of Employees**

6

Ethnic/Race Distribution of Employees

**As of June 30th

AmericanIndian or

Alaskan Native

Asian Black orAfrican

American

NativeHawaiian orOther Pacific

Islander

White Two or MoreRaces

162885

5631

22

7376

312154958

5706

27

7543

214

JHH/JHHSC

FY13 FY14

0%

6%

30%

0%

61%

3%

Maryland's Ethnic/Race Distribution

American Indian orAlaskan Native

Asian

Black or AfricanAmerican

Native Hawaiian orOther Pacific Islander

White

Two or More Races

1%

7%

39%

0%

52%

1%

FY14 JHH/JHHSC Ethnic RaceDistribution

American Indian orAlaskan Native

Asian

Black or AfricanAmerican

Native Hawaiian orOther Pacific Islander

White

Two or More Races

Number of Employees**

Ethnic/Race Distribution

7

**As of June 30th

**Source: U.S. Census Bureau, Maryland Department of Planning as of June 30, 2014

Data compiled from the 2000 Census and the 2006 American Community Survey indicates Hispanics are the nation’s largest minority group, accounting for nearly 15 percent of the nation’s population.

Most of the nation’s Hispanics live in six states: California, Texas, Florida, New York, Illinois, and Arizona. According to the Department of Legislative Services in Maryland the Hispanic community in Maryland is relatively small compared to other states, ranking twelfth in terms of population size and twenty-eighth in terms of share of State population. The Hispanic community in Maryland is centered in Montgomery and Prince George’s counties.

0

2000

4000

6000

8000

10000

12000

14000

16000

Hispanic Non-Hispanic

252

14086

287

14315

JHH/JHHSCHispanic Distribution of Employees

FY13

FY14

0.0%

1.0%

2.0%

3.0%

4.0%

5.0%

6.0%

State ofMaryland

Baltimore City JHH/JHHSC FY13 JHH/JHHSC FY14

6.0%

2.4%1.8% 2.0%

Hispanic Community

HispanicCommunity

Number of Employees**

Population**

8

Retirement

**As of June 30th

Social Security full retirement age (also called "normal retirement age") had been 65 for many years. However, beginning with people born in 1938 or later, that age gradually increases until it reaches 67 for people born after 1959.

Remember, the earliest a person can start receiving Social Security retirement benefits will remain age 62. According to data compiled by the Social Security Administration:

A man reaching age 65 today can expect to live, on average, until age 84.

A woman turning age 65 today can expect to live, on average, until age 86.

Retirees Employees eligible forretirement (Ages 62-67)

Employees 67+

112

809

165130

698

132

JHH/JHHSC

Retirement

FY13 FY14

Number of Employees**

9

Pension

Pension Information

At JHH/JHHSC, the average employee retires (receiving benefits) at age 64.

As of June 30, 2014:

3,347 employees or their beneficiaries are receiving retirement benefits

*As of June 30th

Non-represented (non-union) employees Non-union employees become eligible to participate in the pension plan, at no cost, after one year of employment during which they have worked 1,000 hours or more. Employees become vested after 5 years of service. The amount of their benefit is calculated using a formula based on length of employment and their earnings. Represented (union) employees Union employees can participate in the pension plan, at no cost, after one year of employment during which they have worked 1,000 or more hours if they are over 21 years old. If they are under 21, they must have completed three years of employment at 1,000 or more hours per year. Employees become vested after 5 years of service. The amount of their benefit is calculated using a formula based on their length of employment and their earnings.

2,3662,614

708 733

0

500

1,000

1,500

2,000

2,500

3,000

FY13 FY14

Emp

loye

es o

r th

eir

ben

efec

iari

es

rece

vin

g re

tire

men

t b

enef

its

JHH/JHHSC Pension

Non-Union Employees

Union Employees

10

New Hire Orientation

FY14 New Hire Orientation

Month JHU/SOM Non Payroll** JHH/JHHSC Non Union JHH Union Totals

13-Jul 20 46 138 18 222

13-Aug 20 23 118 15 176

13-Sep 11 16 119 17 398

13-Oct 14 9 150 21 194

13-Nov 21 8 99 26 154

13-Dec 16 1 15 19 348

14-Jan 21 20 135 25 201

14-Feb 19 13 77 15 124

14-Mar 16 5 114 29 325

14-Apr 28 8 127 19 182

14-May 20 1 113 12 146

14-Jun 20 54 205 17 328

TOTAL 226 204 1,410 233 2,073

**Non Payroll are: Students/Interns, Agency Workers, Contractors, individuals not being paid by Johns Hopkins but will be working in a Department and will receive an ID badge.

0

200

400

600

800

1000

1200

1400

1600

JHU/SOM Non Payroll JHH/JHHSC NonUnion

JHH Union

199 223

1514

420

226 204

1410

233

JHH/JHHSCNew Hire Orientation

FY13

FY14

Employees

11

Career Services

Career Services Statistics

FY13 FY14

Number of Applications Received including Nursing 146,770 157,347

Time to Fill 68.3 days 56 days

Average Number of Vacancies per Recruiter (not including Nursing)

61.3/per recruiter

64.4/per recruiter

As of June 30, 2014 the state of Maryland had an average unemployment rate of 6.6% according to the Bureau of Labor Statistics.

12

Consulting and Labor Relations

Grievances/Appeals

A grievance is any alleged violation of the union contract, past practice, employer rules, previous grievance or arbitration settlements, or any violation of any laws, such as OSHA, ADA, FMLA, or EEOC regulations on race, age or sex discrimination.

A non-bargaining unit appeal is for JHH/JHHSC regular, non-contractual full-time and part-time employees. This is a formal procedure for “constructive resolution” of an employee’s problem and/or complaints generated from management’s decision to issue corrective action or other forms of management decisions that impact in terms and conditions of their employment.

0

20

40

60

80

100

120

140

160

FY13 FY14

103

88

47

49

Non-Bargaining Unit Appeals

Bargaining Unit Grievances

JHH/JHHSCGrievances & Appeals

Number of Cases

13

Employee Issues (Not grievances or appeals) FY13 FY14

Risk Assessments (Workplace Violence) Completed 52 69

Unfair Labor Practice Charges 5 2

Johns Hopkins is dedicated to protecting the safety and security of its faculty, staff, employees, students, patients, and visitors. Everyone has a responsibility to behave professionally and foster a safe workplace and academic environment, whether you just started your

time at Johns Hopkins, have moved up to the ranks, or are in a leadership role. There is a range of disruptive behaviors such as inappropriate actions, disrespectful behavior targeted to another person, intimidation, bullying, stalking, and domestic or intimate partner violence that has entered the workplace. While not all disruption leads to workplace violence, these behaviors have been recognized as precipitants when looking back at an incident of workplace violence. The path towards violence is often progressive with cautionary signs along the way.

0

10

20

30

40

50

60

70

Risk Assessment (WorkplaceViolence)

Unfair Labor Practice Charges

52

5

69

2

JHH/JHHSCEmployee Issues

FY13

FY14

Cases

14

Compensation

Average Wages FY13 F14

Average of Hourly Pay Rate, Hospitals Privately Owned

$27.31 $27.66

Average of Hourly Pay Rate, JHH $27.05 $27.35

Average of Hourly Pay Rate, JHHSC $29.42 $29.53

Average of Hourly Pay Rate, JHH/JHHSC $28.10 $28.58

**Bureau of Labor Statistics. National Occupational Employment and Wage Estimates by ownership NAICS 622000 - Hospitals, Privately owned in Maryland.

The Bureau of Labor Statistics publishes a large amount of information on the wages, earnings, and benefits of workers. Generally, this information is categorized in one or more of the following ways:

Geographic area (national, regional, State, metropolitan area, or county data)

Occupation (such as teacher or carpenter)

Industry (such as manufacturing or retail trade)

$0.00

$5.00

$10.00

$15.00

$20.00

$25.00

$30.00

$35.00

Average of HourlyPay Rate, Hospitals

Privately Owned

Average of HourlyPay Rate, JHH

Average of HourlyPay Rate, JHHSC

Average of HourlyPay Rate, JHH/JHHSC

$27.31 $27.05 $29.42 $28.10

$27.66 $27.35

$29.53$28.58

JHH/JHHSCAverage Wage

FY13

FY14

15

Benefits

Health Claims FY13 FY14

Outpatient claims for JHH/JHHSC $74,383,172 $77,072,557

Inpatient claims for JHH/JHHSC $30,842,191 $35,979,607

Per Month per Member (PMPM)

PMPM Variance

Group FY12 FY13 FY14 FY15 YTD '13 to'14 '14 to'15

The Johns Hopkins Hospital Non-union employees 434.72 441.75 462.35 476.81 -4.70% -3.10%

The Johns Hopkins Hospital Bargaining Unit employees 500.78 497.80 543.81 547.82 -9.20% -0.70%

Total for The Johns Hopkins Hospital 443.82 449.64 474.06 486.90 -5.40% -2.70%

Johns Hopkins Health System Corporation 437.23 468.68 481.89 440.47 -2.80% 8.60%

Total for JHH/JHHSC 441.66 455.79 476.66 471.23 -4.60% 1.10%

Outpatient services are medical procedures or tests that can be done in a medical center without an overnight stay. Many procedures and tests can be done in a few hours.

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

FY13 FY14

71% 68%

29% 32%

JHH/JHHSCHealth Claims

Cost of Inpatient claims forJHH/JHHSC

Cost of Outpatient claims forJHH/JHHSC

16

Tuition

Tuition Summary

Of the 737 Employees who received Dependent Tuition Reimbursement for FY13, 656 remain at Johns Hopkins, for a retention rate of 89%.

Over 20% of JHH/JHHSC employees have used either Employee Tuition or Dependent Tuition Reimbursement.

Tuition Advancement is available to all undergraduate degree seeking, benefit eligible employees (20 or more hours per week) earning less than $35,000 annually ($16.83 hourly). Only degree programs listed in the “JHHSC/JHH Tuition Program, Reimbursement/Advancement, Covered Degrees” are eligible.

Tuition Reimbursement is available to all degree seeking, benefit eligible employees (20 or more hours). Only degree programs listed in the “JHHSC/JHH Tuition Program, Reimbursement/Advancement, Covered Degrees” are eligible.

A Dependent Child are naturally born children, legally adopted children, qualified stepchildren, or children of a same-sex domestic partner* who are under the age of 26 and primarily dependent upon the eligible parent for financial support.

*Only if the employee resides in a state that does not recognize same-sex marriage

0

200

400

600

800

1000

1200

Employee Advances EmployeeReimbursements

DependentReimbursements

140

1074

737

138

1061

762

JHH/JHHSCTuition Summary - Unique Employees

FY13

FY14

17

Tuition Paid

$0

$1,000,000

$2,000,000

$3,000,000

$4,000,000

$5,000,000

$6,000,000

$7,000,000

$8,000,000

Employee Advances EmployeeReimbursements

DependentReimbursements

$450,087

$5,740,330

$7,108,560

$435,316

$5,551,946

$7,863,253

JHH/JHHSCTotal Paid in Tuition

FY13

FY14

$0

$2,000

$4,000

$6,000

$8,000

$10,000

$12,000

Average Employee Tuition Average Dependent Tuition

$5,099

$9,645

$4,994

$10,319

JHH/JHHSCAverageReimbursements

FY13

FY14

Total Paid

Total Paid

18

Utilized Colleges/Universities by JHH/JHHSC Employees for FY14

Most Utilized Colleges/Universities by Employees # of Employees

Community College of Baltimore County 158

JHU-School of Nursing 91

University of Maryland School of Nursing 82

University of Maryland University College (UMUC) 75

Notre Dame of Maryland University 61

University of Phoenix 56

University of Baltimore 45

Stevenson University 44

Baltimore City Community College (BCCC Liberty Heights) 35

Walden University 33

Towson State University 32

Strayer University 31

Anne Arundel Community College 24

JHU-Carey Business School 23

Drexel University 23

JHU-School of Public Health 21

Coppin State University 21

Chamberlain College of Nursing 18

University of Maryland Baltimore County (UMBC) 18

MORGAN STATE UNIVERSITY 18

Howard Community College 15

All other Colleges/Universities 286

The Community College of Baltimore County (CCBC):

Is an accredited community college

They are located on three main campuses; Catonsville, Dundalk, and Essex communities

Have three extension centers; Hunt Valley, Owings Mills, and Randallstown

Offers more than 100 associate degree and certificate programs

19

Utilized Colleges/Universities by Dependents for FY14

Most Utilized Colleges/Universities by Dependents # of Dependents

Towson State University 76

University of Maryland Baltimore County (UMBC) 62

University of Maryland 47

Salisbury University 32

Stevenson University 23

Harford Community College 20

Howard Community College 17

Morgan State University 16

Anne Arundel Community College 16

Community College of Baltimore County (CCBC South Rolling Rd) 15

University of Delaware 14

University of Maryland College Park 14

Community College of Baltimore County (CCBC Rossville Blvd) 14

York College of Pennsylvania 12

Frostburg State University 12

Penn State University 11

West Virginia University 11

Coastal Carolina University 10

University of Baltimore 10

Bowie State University 10

All other Colleges/Universities 497

Towson University: The U.S. News & World Report 2014 America’s Best Colleges guide ranks Towson

University 11th in the public Regional Universities (North) category, placing it among the best of the 47 institutions surveyed.

The U.S. News & World Report also ranked Towson one the nation's best and most efficiently run universities, placing it in the top five of the region (North) for its successful management of financial resources, despite reduced state budgets.

20

Types of Courses taken by Employees

*Employees may be duplicated

Online education gives you the opportunity to take a course or earn your degree in a flexible time frame.

The online learning environment brings the classroom to your home, business or other locations convenient for you. It does not restrict you to a designated time slot for class meetings.

0

500

1000

1500

2000

2500

Online Courses Classroom Courses

18771707

2099

1974

JHH/JHHSCTypes of Courses Taken by Employees*

FY13

FY14

Number of Courses

21

Number of Employees using Tuition Assistance/Advancement by Department for JHH/JHHSC for FY14.

Department Number of Employees

Access Services 6

Anesthesia and Critical Care Medicine 68

Dermatology 2

Emergency Medicine 65

EVC 11

EVP/COO for JHH 38

Facilities 40

Finance 97

General Services 15

Government Affairs 2

GYN/OB 31

Health, Safety and Environment 5

Healthcare Transformation & Strategic Planning 2

Hospital Epidemiology Infection Control 2

Human Resources 29

IT 77

JCHiP 7

JH International 32

JH Medical Management 7

JHCP 127

JHHC 103

JHHS Service Excellence 3

JHM Community Division 2

Legal 11

Marketing and Communications 14

Materials Management 10

Medical Affairs 9

Medicine 151

Neurology/Neurosurgery 46

Nursing Administration 26

Nutrition 8

Oncology 74

Ophthalmology 6

Pathology 88

Patient and Visitor Services 6

Patient Safety 2

Pediatrics 160

Perioperative Services 17

22

Pharmacy 33

PM&R 6

Psychiatry 52

Radiation Oncology 13

Radiology 88

Security, Transportation and Parking 11

Signature OB/GYN 8

Surgery 213

23

Organizational Development and Training

Classes

Our leadership development programs—also known as "cohorts"—are six-to-eight week, one day a week courses designed to provide valuable leadership skills to newly hired and newly promoted managers,

supervisors and leads. Attendees learn valuable management skills, such as communication and team development strategies and conflict resolution techniques to help build a high-performing team. They also complete self-assessments to learn more about their personal talents and strengths and how they can use those to become an effective leader.

0

10

20

30

40

50

60

70

80

Manager Cohort Supervisor Cohort Lead Cohort

57 59

48

79 78

54

JHH/JHHSC

FY13

FY14

Leaders

Employees Attending Management Cohorts CCohortsCohorts

24

SAP

FY13 FY14

Online Total Completions 260,859 273,902

Online Unique Users 15,070 15,974

Face -to- Face Total Completions 28,272 30,534

Face -to- Face Unique Users 6,946 7,363

Total Completions 289,131 304,436

Total Face -to- Face User 15,468 23,337

0

5000

10000

15000

20000

25000

30000

35000

Online Unique Users Face -to- Face TotalCompletions

Face -to- Face UniqueUsers

15070

28272

6946

15974

30534

7363

Employees Completing myLearning Courses

FY13

FY14

0

50

100

150

200

250

300

350

400

SAP TotalCompletions

SAP Unique Users Finance SAP TotalCompletions

Finance SAP UniqueUsers

341

235

49 49

383

242

45 45

Employees Completing SAP Face -to- Face Courses

FY13

FY14

Employees

Employees

25

Strategic Workforce Planning and Development

Services

Adults in the community and current employees can go to the Strategic Workforce Planning and Development Department to receive career coaching, practice interviewing, review their resume, gain support and much more. They also

coordinate a variety of youth programs, including The Johns Hopkins Summer Jobs Program. Salary Release for incumbents are employees who receive 16 hours/week paid time to complete trainings. Positions for training include, but are not limited to:

Surgical Technician

Medical Technician

Medical Technologist

Clinical Technicians

Registered Nursing

Radiology Technician

Respiratory Therapist

Pharmacy Technician

Along with specific specialized training, Strategic Workforce Planning and Development offers educational and work/family life counseling, as well as, coaching for academic success and readiness, career, educational & pre-hire assessments, career transition coaching for downsized positions, and assistance to departments with coordinating their strategic entry to mid-level occupational training.

0

50

100

150

200

250

300

Summer Jobs Programs,Youth

Incumbents - Coaching Incumbents - SalaryRelease

264

148

107

215196

91

JHH/JHHSCCommunity/Employee Support

FY13

FY14

People