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The Laguna Water Story
Engr. Rheena Paola Go
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Our aspiration is to ensure that our service commitments are sustainable.
Transformation and Growth
Service Commitments
Forward Plans
Key Messages
Laguna Water embarked on a transformational journey to achieve operational efficiency.
The Company is continuously exploring ways to uplift the life of every customer
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CONCESSION
AGREEMENT
30%
National Water Resources Board
70%
• Water and Usedwater
Services
• Entire Province of Laguna
• 25-years
Regulator
Joint Venture Framework
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Products & Services
Treatment & Distribution/
NRW Reduction
Wastewater Treatment
Water Source Development/
Bulk Water Supply
• Distribution Facilities
• Network Facilities
• Sewer Network Collection & Facilities
• Wastewater Treatment Plants
• Water Sources &
Conveyances
• Water Treatment Plants
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• Only 14% connected to Laguna Water
• Aged and poorly maintained water
system
• P 30 per 5 galloons = Php 1,500 per
cubic meter
• Intermittent Supply • Poor water quality • Health issues
Poor Service High Cost of
Drinking Water
Limited Service Coverage
Dilapidated Water
Infrastructure
Pre-Acquisition Situation
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People and Organization
Systems and Processes
Water Infrastructure
Partners and External
Stakeholders
People Development & Decentralization
Automation & Process
Improvements
Rehabilitation & Expansion
Partners & External Stakeholders Involvement
Strategic Initiatives
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Concession Area Overview
Laguna Water as of March 2016
Population of Service Area 965,000
Service Coverage 69%
Average water supply 126MLD
Average Tariff Php18.54
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Operational Efficiency
<7 psi
Non- potable
Water
<24 hrs availability
48% NRW
14% Service
coverage
Pre-Laguna Water September 2009
15 psi
100 % Water
Quality
24 hrs availability
12% NRW
69% service
coverage
Laguna Water As of March 2016
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Increase in Water Service Connections
0
20000
40000
60000
80000
100000
120000
2011 2012 2013 2014 2015
FIVE-YEAR GROWTH IN WATER SERVICE CONNECTIONS
Year
No
. of Se
rvice C
on
ne
ction
s
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Our aspiration is to ensure that our service commitments are sustainable.
Transformation and Growth
Service Commitments
Forward Plans
Key Messages
Laguna Water embarked on a transformational journey to achieve operational efficiency.
The Company is continuously exploring ways to uplift the life of every customer
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• K
Water Availability 24/7
uninterrupted
supply
Water Quality Conforms to
DOH & PNSDW
standard
After Sales 24/7 customer
service
Water Pressure minimum of 10 psi
Our Service Commitments Our Service Commitments
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Investment in water infrastructure for the past 5 years
Local job generation via Kabuhayan Para Sa Barangay (KPSB)
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Invested on environmental initiatives
Active stewards for the environment (involvement in S3R2, etc.)
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Awarded subsidized water service connections to 400 indigent families in Biñan
Installed drinking and wash areas in public schools under Lingap Eskwela
Partners in Community Development
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Free use of water tankers during calamities, in coordination with LGU
Free use of mobile treatment plant in designated evacuation centers
Donation of bottled water to typhoon-hit communities within Laguna
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Our aspiration is to ensure that our service commitments are sustainable
Transformation and Growth
Service Commitments
Forward Plans
Key Messages
Laguna Water embarked on a transformational journey to achieve operational efficiency.
The Company is continuously exploring ways to uplift the life of every customer
Proposed Program for the Province
Improve Operating Efficiency
Capacity Building
Provide Used Water Services
Expand Service Coverage
Improve Service Levels
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FWB
Water Supply Development
-
50.00
100.00
150.00
200.00
250.00
2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 2025 2026 2027 2028 2029 2030 2031 2032 2033 2034
MLD
Year
Water Demand
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FWB
MTS Intake Box
Laguna Lake
San Pedro
Calamba
Laguna Well-field-coverage
MTS-coverage
Laguna Well-field-coverage
Proposed Primary Line
Legend:
CABUYAO
Carmona
Water Source Timeline
Laguna Well-Field 2015 - 2017
Matang Tubig
Spring 2018 - 2019
Laguna Well-Field 2024 - 2026
2031 - 2032
STA. ROSA
BIÑAN
Key Program: Centralized Water Supply
Water Supply Development
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Key Program: Desludging Service
FWB
Used Water Operations Development
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Laguna Water - Manila Water Philippine Ventures, Inc. A Joint Venture of the Provincial Government of Laguna and Manila Water Company
2nd Floor, Banawe De Santa Rosa Building, F. Reyes Street, Balibago, Santa Rosa, Laguna 4026 G/F One Evotech Lakeside Nuvali Soledad, Sta. Rosa, Laguna