This is the first pan European suite of
return services that offer you stan-
dardised options to return goods, no
matter what industry you are in i.e.
Medical, Electronics, Publishing, Auto-
motive Components or E-commerce/
mail-order.
So if your returns processes have been
challenging in the past, here is your answer.
Thanks to our latest version of
UPS OnLineTM WorldShipTM, our shipping
software available for free to all customers,
we are able to offer this comprehensive
range of UPS Return Services. And
taking advantage of our integrated,
information rich network, means not only
do you receive goods back from your
customers simply, but you can also
associate your own reference numbers
with the item for return. So you can
process the returned item faster and
more efficiently, linking it directly back into
your internal return processes.
These services ensure you stay informed
and in control of your returns, so you feel
secure in knowing that everything is in safe
hands. These are the choices open to you:
UPS Return ServiceOptions■ UPS 1 Attempt Returns Plus allows
you to request a collection for the
prompt return of a package within the
EU*. The UPS driver will take the return
label to your customer’s collection
address. Should the UPS driver be
unable to collect the package on the
first attempt, the label will be left at this
address. Your customer simply applies
the label to the pack and takes it to a
UPS location or contacts UPS for a
collection.
■ UPS 3 Attempt Returns Plus follows
a similar process to UPS 1 Attempt,
except the UPS driver will make three
attempts to deliver the return label to
your customer location within the EU*.
If, on the third attempt, the driver is
still unsuccessful, the label will not be
left behind. This service is tailored for
high value items, and consequently,
additional security procedures are put
in place, requiring the UPS collection
to be pre-arranged.
■ UPS Print Return Label enables
you to generate a label that can be
included in an outbound shipment or
forwarded separately to your customer
within the EU*. Your customer then
simply applies the label to the pack
and takes it to a UPS location or
contacts UPS for a collection.
■ UPS Prints & Posts Return Label
provides you with the ability to
outsource the printing and mailing of
the return labels to UPS and is suitable
for situations such as product recalls
within the EU*. You will need to allow
3-8 working days for your customer to
receive the label, which they will need
to apply to the item. Your customer can
then take their pack to a UPS location
or contact UPS for a collection.
■ UPS Authorised Return Service is
available on a contractual basis only,
for high volume shippers and provides
prompt return of a package within the
EU*. It enables you to order pre-
printed return labels from UPS to
include in your packages or to mail to
your customers. This service is ideal
for the return of products with similar
characteristics such as size, weight or
value e.g. printer cartridges.
How to use our Return ServicesWe have just introduced our
latest version of communicating
UPS OnLineTM WorldShipTM, the auto-
mated shipping system you shouldn’t
be without.
To access the UPS Return Services
(excluding UPS Authorised Return Service)
you need to use this latest 3.0 version.
You can then organise your returns using
the service that suits you best – see
article on back page for full details of
UPS OnLineTM WorldShipTM.
*Service will not be available in Greece and Luxembourguntil September 2001.
Service updates.Want to ship online but don’t have access to the Internet? Find out how on page 2.
Go on and surf the web...UPS style! Take a look at our two great new services –now available.
UPS Europe Business Monitor Happy 10th Birthday.
Shipping Software that saves you time.Turn to page 4 and read for yourself aboutUPS OnLineTM WorldShipTM.
T h e l a t e s t n e w s a n d v i e w s f r o m U P S – W i n t e r 2 0 0 1w w w . u p s . c o m
Inside Story
If there’s one thorn in the side of commerce – it’s handling and processing returns from your customers and/orsuppliers. If you recognise this scenario and are looking for a simplified way of organising returns, then solutionsare at hand with the new range of UPS Return Services.
Returning goods made simple
WelcomeHello and welcome to the latest
edition of UPS Forum, our news-
letter created especially for you.
This issue is all about making life
easier, from enhancements to
existing systems to new services
and products that really make a
difference to your business. The
editorial team have compiled a
whole host of articles to ensure you
are kept fully up to date with what
UPS can do for you.
Please note that items for collection, are
returned via the UPS Standard Service.
To calculate the cost of the return service,
simply look up the costs of shipping to that
destination, from your location. Each pack-
age will be rated individually and a nominal
surcharge is applicable on some of the
Return Service options.
Costs of the service and surcharges
can be downloaded from your country
page on www.ups.com, looked up in the
2001 UPS Service and Tariff Guide or
obtained via the call centre.
Return services can be useful, whatever your size or business:■ Manufacturing companies fre-
quently have a requirement for return
services to offer their customers total
peace of mind. Items bought under
warranty and in need of repair can be
more easily returned if the necessary
shipping documentation and pro-
cedures are already established with
suppliers or included with the goods.
■ Medical equipment manufac-
turers can benefit from a straight-
forward returns process for the recall
of obsolete apparatus for updating
or recycling. This ensures that their
customers stay at the forefront of
medical technology at all times.
■ And if you are a virtual business
or sell on-line, then you can help
your customers overcome shopping
nerves by offering an easy option
for returning goods. For example,
customers ordering clothing or equip-
ment online, are happier knowing
there is an easy return option should
the item not be suitable.
F3EngGen 6/6/01 11:59 am Page 2
In the last edition of UPS
Forum, we highlighted the new
UPS SMS Tracking service,
which allows you to track your
shipments directly from your
mobile phone. However, some
of the European mobile carriers
block the use of the “*”
character as the first symbol
in a message. So, we have
introduced an alternative to
ensure excellent performance.
As a recap:
To track using SMS:1. Select the message option on your mobile phone2. Select the “write” message option3. Key in your tracking number4. Press “send”5. Enter the local UPS SMS Tracking phone number. This can be obtained
from your local call centre or log onto your country website Tracking page. Please note:■ If you want to be notified once the shipment has been delivered,
simply add “UPS” before the tracking number (do not use the “*” optionany more).
■ If you want to immediately know the status of the shipment, just includethe tracking number in the message area – you will be informed of thecurrent status – either “in transit” or with full delivery details.
If you haven’t tried it out already, give it a go, you’ll be surprised how easy andconvenient the service is.
Service Update
UPSSMSTRACKINGUPDATE
Fun Facts
UPS: 1Z 435 900 664284 933 7Delivered on:Apr.3,20007.55A.M.NEW YORK, USA
Amongst the more interesting and fundeliveries that UPS has undertaken over theyears, are…a plane full of live lobsters,from Boston to Los Angeles…a chunk of aniceberg the size of a refrigerator, fromAnchorage to Venezuela…various animalsfor the George of the Jungle movie….sparetyres for Air Force One…Janet Jackson’smake-up case for the Grammy Awards…ascript to Sean Connery…and PaulMcCartney’s personal Christmas video tofriends in the US!
InBriefUPS offers solution for SAP usersAs you will see from many of the articles
in this edition of UPS Forum, information is
a really key component in streamlining
business processes, saving cost and time
and enhancing customer service.
Our aim is to make the information we
capture on your shipments available, so you
can seamlessly integrate it into your internal
systems.
Realising that many organisations use SAP
as an Enterprise Resource Planning System,
UPS has developed the first certified shipping
interface for SAP – UPS Enterprise Solutions for
SAPTM. A seamless interface between SAPTM and
the UPS OnLineTM Tracking function, users can
access online shipping information directly from
their applications. This means our shipping
software can be seamlessly integrated into
your accounting, ordering and warehousing
systems, eliminating costly manual processes
and providing other departments with automatic,
real-time data to help them plan ahead.
If you are interested in learning more
about this please contact us via e-mail at
Service ExpansionFrom 5 February 2001, customers can
prioritise between speed and economy with
the introduction of the UPS Expedited
service to and from China, Honduras,
Guatemala and Columbia.
As a compliment to the current
UPS Express service offering, the UPS Expedited
service is ideal for less time-sensitive
shipments – imports or exports. With a day
specific time-in-transit, it is a reassuring
door-to-door alternative to airfreight.
New Rates now in effectYou should have received a recent
communication from us advising you of
a slight increase in our rates and the
introduction of a small surcharge for
residential deliveries, both valid from 5
February 2001.
You can be sure that our prices are still
highly competitive and we are constantly
working to bring you the best value possible.
To this end, we have introduced a new
portfolio of UPS Return Services (see front page)
as well as more enhancements to our technology
services. If you would like more information,
please log on to your country page at
www.ups.com where you can access the latest
Service details and Tariffs as well as our current
Terms and Conditions of Carriage.
UPS on the Net
Surfing the Web...UPS Style
Some new services available from this
February include:
■ UPS Internet Shipping
■ UPS Signature TrackingTM
UPS Internet ShippingIdeal for customers who ship small vol-
umes or companies with individual staff
shipping from numerous workstations –
this new service is a convenient option
for all your business shipping needs.
A fast, convenient Internet-based
shipping solution, this enables you
to easily prepare shipments, store
address and payment information, set
shipping preferences, print shipping
documentation, and track shipments
right from your own computer.
Employees anywhere, including those
working from home or at remote loca-
tions, can ship with UPS and access
stored details such as addresses etc.
This solution offers tremendous flexi-
bility, as you can use the application at
any computer with Internet access.
You don’t need to install software,
simply log onto www.ups.com, go to
your country page and click on the ‘ship’
icon on the tool bar to become a
registered user at MY UPS.COM.
Once you have registered, you can
set shipping preferences, store address,
billing and shipment history information,
and track packages in seconds, helping
you to save time and reduce the work
involved to ship or track a package.
You are also able to call up the digitised
signature of recipients of your packages
shipped using UPS Internet Shipping.
If you ship more than forty ship-
ments a week, then the latest version
of UPS OnLineTM WorldShipTM shipping
software is more suitable for you. See
article on back page for full details.
UPS Signature TrackingTM
Want the ultimate proof of delivery, need
it fast? Tired with the manual process of
requesting Proof of Delivery? Then sign
up for UPS Signature TrackingTM, a
web-based service that can speed up
your billing and customer service
functions at the click of a mouse!
Using UPS Signature TrackingTM you
will be able to go online to gain clear
proof of the person who received your
shipment. Once registered, you simply
log onto, MY UPS.COM and click the
Tracking icon where you will be able to
call up the digitised signature of the
recipient, the ultimate proof of delivery.
How to access UPS Signature TrackingTM
First of all you need a Personal
Identification Number (PIN) which will
unlock the signature of recipients of
shipments shipped by your company. To
do this, first register with MY UPS.COM,
found on your country page at
www.ups.com, access UPS Signature
TrackingTM and request a PIN. For
security reasons, this PIN is sent to the
UPS shipping contact at your company.
They then forward this to colleagues
who have requested the PIN on our
website, ensuring your company is in
control of who accesses this information.
By tracking your packages using
UPS Signature TrackingTM you will see full
delivery address information, reference
numbers, Cash on Delivery (C.O.D.)
information and the receiver’s signature.
UPS is the first in the industry to provide
you with a secure way to get this type of
delivery information online.
MY UPS.COM hosts applications that
are secured with 128-bit SSL (Secure
Sockets Layer) encryption. These appli-
cations deliver UPS Signature TrackingTM
information over the Internet with PIN-
Controlled security, meaning only indi-
viduals authorised can view tracking data.
UPS Signature TrackingTM is available
to any of our customers with an active
UPS Account number and have regis-
tered with MY UPS.COM for an ID Name
and Password.
To learn more about the benefits of
UPS Signature TrackingTM visit your country
page at our website at www.ups.com
and log on to MY UPS.COM.
Need access to the internet?If our Internet services appeal to you, or if you want to track UPS packages or ship online butdon’t have access to the Internet,then help is at hand with UPS OnLine® World Link.
UPS OnLine® World Link pro-vides free ‘fenced’ access to UPS websites without the need of an InternetService Provider. Available as a CD-ROM from April 2001, the service isideal for you or your co-workers whowant to visit our site, but do not havean Internet connection.
Installation of the CD-ROM issimple. All you need is a PC (free-standing or networked) with MicrosoftWindows, and a modem. And, what’smore, the software can be installed onas many PC’s as you wish.
With access to www.ups.com,UPS OnLine® World Link allows you toaccess all the functionality available on our web site, such as shipmentpreparation programmes, transit timecalculations and shipping costs etc.
In addition, the CD-ROM alsogives you access to other UPS websites, including our electronic deliveryservice, UPS Document Exchangeand our e-commerce web site,ec.ups.com.
If you can benefit from installingthis free CD ROM, just request one viaemail at [email protected].
As you will have seen in previous issues of Forum, we have harnessed the power of the Internet to help you save
time, money and develop closer relationships with your customers. In fact, our efforts to take advantage of the
Internet has resulted in an increasing array of Internet-based interactive services and functions available for you
to access at the click of a mouse at www.ups.com
F3EngGen 6/6/01 11:59 am Page 3
Olympics – almost forgotten, no chance!How did your favourite athletes fair in the Sydney Olympic Games…withthe heat and excitement of Sydney cooled by our winter weather, have wealready forgotten the summer heroes? At UPS, no chance!
We are proud to report that UPSers
around the world watched with a mix-
ture of pride and trepidation, as three
of our fellow employee athletes from
our internal Athlete Training Assist-
ance Program (ATAP), success-
fully made it through to the
Games in Sydney. On this
occasion, national alleg-
iances were cast aside.
UPS employee Monique
Hennagan, from Columbia,
S.C., won her first Olympic
gold when she and U.S.
team mates ran a
season best time of
3:22.62. in the women’s
4x400m relay.
Kathlene Haughton, from UPS
Mississauga, Canada couldn’t compete,
due to injury, in her 400m speciality, hur-
dles, but made it through to the semi
finals of the 4x400m relay, competing
directly against Monique. Our
Paralympic gold medal hope-
ful, Ray Dunmeyer, from
UPS’ technology centre in
Mahwah, NJ, competing
in the judo 81 kilo
category for the visually
impaired, had to accept
defeat after two rounds.
Fantastic achievements
by all, and heroes in
their respective UPS
offices.
Around the world, around the clockDue to the continuing growth experienced in international export volume to and from the US and Asia, UPS has
increased the number of UPS aircraft circumventing the globe weekly to five. The additional flights will allow us to
provide excellent service reliability and reduce transit times, by gaining critical additional lift formerly supplied through
common carriage agreements with other carriers.
Specific to Europe, the most
important change is the enhanced
service between Europe and Asia,
with a daily Boeing 767 freighter flight
to Taipei, stopping in Bombay and
Singapore along the way. At the same
time, the rotation is reversed with aircraft
carrying volume from Asia back to
Europe with an additional stop in
Sharjah (U.A.E.). The aircraft then con-
tinuously repeats the loop, linking with
flights to and from the United States.
One immediate benefit for our cus-
tomers is a 48 hour service from Europe
to all major business centres in Asia*.
Closer to home, larger aircraft are
providing increased capacity within
Europe with Boeing 757 aircraft re-
placing 727’s between our European air
hub in Cologne, Germany and Madrid
and Barcelona respectively. An ad-
ditional 727-100 QF from Cologne to
Leeds, UK, an Airbus A300 between
Dublin, Shannon and Cologne, a dedi-
cated 757 to Israel and a 727 aircraft to
Poland are just some of the additional
enhancements made in the last quarter
2000.
With the 11th largest airline in the
world and a total of over 570 aircraft in
service, you can expect enhancements
to continue – just one of the many
reasons we have been ranked ‘The
World’s Most Admired Company’ in the
mail, package and freight industry for
the third consecutive year, as quoted by
a Fortune magazine survey.
*Check with call centre for your specific time-in-transit details
In Spring 1992 the Maastricht
Treaty had just been signed, the
target date for completion of the
Single European Market was
arriving, the opening up of Eastern
Europe was under way and
German unification had just
become a reality. It was then that
UPS launched its first Europe Busi-
ness Monitor, providing a unique
insight into the issues shaping the
business community.
The panel has answered questions
covering a wide range of issues over
the years and some have remained the
same, allowing the changing mood of
business to be tracked.
Highs and lows Company performance and economic
predictions of the panel can be
compared statistically with what
actually happened over the following
year (see Figure 1) and are a good
indicator of Europe’s economic growth
in each economy.
Overall the fortunes of Europe’s
companies have had noticeable highs
and lows. In Spring 1992, optimism was
rife, though German business leaders
were more cautious, perhaps sensing the
potential economic problems caused by
the high cost of unification. However, six
months later, enthusiasm for the future
took a nose dive in Europe and the reality
turned out to be even worse – economic
growth was strongly negative.
Over the next two years, results
indicated a recovery – endorsed by
economic performance as EU growth
went from 0.4% in 1993 to 2.9% in 1994
and 2.4% in 1995. But in the mid-1990s
countries retrenched so that they could
be permitted to join the prospective
euro-zone and growth slowed.
However, all was not lost as 1999
showed improved corporate optimism
and the economic performance of the
panel’s companies in
2000 justified their
predictions – all
countries except Italy
have grown by 3% or
more. Not surprisingly
a further acceleration
in growth is forecast
in 2001, implying
3.0% GDP growth for
the EU in 2001.
More manpower across Europe The panel has been remarkably good at
predicting the pace of job creation in
Europe as is shown in Figure 2.
Throughout the 1990s all countries
workforce prospects have been negative,
coinciding with a period of high unemploy-
ment in Europe, with EU unemployment
averaging 10%. However things started
to improve in 1999, with only Germany
and the UK remaining negative, and the
Millennium painted a brighter picture with all
European businesses planning to expand
labour forces in 2001.
Changing attitudes to the EUPolitical matters and EU issues have not
gone untouched by the survey. In Spring
1992 a majority did not think that customs
and border controls would really be lifted
in 1993 and there was concern about
whether Italy, Spain and Portugal would
meet the qualifying criteria for member-
ship of the Single Currency.
By the Winter of the same year,
the Danes had rejected the Maastricht
Treaty in a referendum and
the European Exchange Rate
Mechanism was breaking up.
Euro-enthusiasm seemed to be
waning. By 1995 79% felt that
the European Commission ‘either
makes no difference to their busi-
ness or actively hinders them’ a
proportion that rose to 81% the
next year.
By 1997 the tide had turned.
Belief in the start of the Single
Currency by 1999 had become
widespread and the expectation that Italy
and Spain would join had risen sharply.
Majorities in all countries were ‘confident
in the concept of a strong euro’ and
thought ‘it would become strong and
stable against the US dollar’.
In the Millennium survey, for the
third year in a row, a clear majority
still believed that the euro, despite
losing a quarter of its value against the
dollar, would be good for their company.
However, the proportion of Germans
who believed the euro would be good
for them had dropped below 50%. And
half overall believe that the euro will
never replace the Dollar as a reserve
currency compared with 35% two
years earlier.
More underneath the surfaceIn the second part of the review we will
reflect on how companies are coping
with the fast pace of changing
technology and share with you
evidence that, in its Millennium year,
despite our ever-increasing European
involvement, the survey results show
that we all still have our national
allegiances and bias. For those hungry
to see the changing views and
expectations of Europe’s business
leaders, a fully interactive web site
documenting the most recent survey,
and previous survey, results can be
found at www.ebm.ups.com
European business – a review of the pastand a look at the futureThe UPS Europe Business Monitor – tenth edition
About the survey The UPS Europe Business Monitor surveys1,500 business leaders from Europe's top15,000 companies on an annual basis acrossBelgium, France, Germany, Italy, The Nether-lands, Spain and the UK.
Respondents are at director level. Theaverage turnover of businesses interviewed in2000 was US$ 1.64 billion (1.94 billion Euro);average employee size is 3,310. Interviewing isconducted in the respondents' native tongue atthe TNS Harris international telephone unit inLondon, UK.
The UPS Europe Business Monitor wasfounded by UPS in 1992 to provide a fresh viewof business opinion throughout Europe. As thelargest package and document distributioncompany in the world, delivering more than13.5 million packages everyday, UPS is a keyfacilitator of global trade. The results of thesurvey serve to provide UPS and its customerswith an insight into the latest conditions, trendsand obstacles predicted to influencebusinesses in Europe as they interact on theglobal market place.
For almost a decade, UPS has been feeling the pulse of Europe’s top companies with an annual survey, The UPS Europe Business Monitor. The Millennium year saw the completion of the tenth edition.To mark this we invited Douglas McWilliams, CEO, Centre for Economics and Business Research, London, to reflect on some of the past predictions and opinions of our panel, highlight key trends andexplore how attitudes and habits of European business leaders have changed. This is the first of a two-part review, the second of which will appear in the next edition of UPS Forum.
UPSguest
Figure 1
Survey response(%)
Real GDP growth(%)
EBM responses compared with GDP growth inthe following years
4
3
2
1
0
80
60
40
20
01993 1994 1995 1996 1997 1998 1999 2000 2001
GDP growth Survey responses
Figure 2
Survey response(%)
Change inEmployment(%)
Survey responses compared with actual increase in employment
1.8
1.6
1.4
1.2
1
0.8
0.6
0.4
0.2
0
-0.2
-0.4
20
10
0
-10
-20
-30
-401994 1995 1996 1997 1998 1999 2000 2001
Change in employment (%) Survey net increase
F3EngGen 6/6/01 11:59 am Page 4
Winning Deliveries
ENG/GEN
While our ATAP athletes were gearing up to compete, other UPS employees were performing Olympian feats, delivering
all imaginable urgent and last minute items to participants at the Games – admittedly, driving around the Olympic
villages on Harley Davidson motorbikes might be considered more of a pleasure than work! Here is just a flavour of
what was moved behind the scenes.
■ 832 pairs of black vinyl marching
shoes (totalling 11,265 Ibs.) were
“Expressed” to the Sydney 2000
Olympic Marching Band, so that all
members would be properly out-
fitted for the Opening Ceremony.
■ New sails bound for the yachting
and sailing teams of South Africa,
Switzerland, U.S., Denmark, France,
Argentina and Great Britain were
shipped as urgent replacements,
when high winds damaged existing
equipment.
■ Celebration at the Dutch House on
the wharf at Pyrmont could continue
in style as more than 343 lbs. (156 kg.)
of T-shirts were shipped by UPS to
celebrate gold medals won by swim-
mers Pieter van den Hoogenband
and Inge de Bruijn from the
Netherlands.
■ Prepaid phone cards arrived via
UPS Worldwide Express for the
Hong Kong Chinese National Olym-
pic Committee, so home was just
a dial tone away.
We want to hear from youRemember – this newsletter is just for YOU!
Your opinion is important to us and we’d love to hear what
you think of UPS Forum, any suggestions you might have
and stories (funny or not) that you’d love to share. Send
them to [email protected] What’s more, if you know of
someone who would like to receive UPS Forum regularly,
give us their details and we’ll make sure they don’t miss out!
UPS Forum is published several times a year by United Parcel Service for managers and executives of firms whose scope for business is
within Europe, Middle East and Africa. Reproduction of UPS Forum in whole or in part is prohibited without written permission. Persons or
publications quoted and the comments of guest contributors do not necessarily represent the corporate opinion of United Parcel Service.
We welcome questions and comments from readers. Please forward correspondence to: Forum Editor, UPS Europe S.A./N.V., 5 Avenue
Ariane, 1200 Brussels, Belgium.
Questions& Answers
? Why should I be interested inUPS OnLineTM WorldShipTM?
a If you are not using either of our
existing shipping systems, then you
are probably working too hard when
preparing shipments. Now is a great
time to move over to our free software,
which you can install on your own PC
or in a LAN environment, if there are
multiple shippers in your company.
UPS OnLineTM WorldShipTM prepares
all the necessary documentation and
labels for your shipments. If you have
a modem or Internet access, then this
information is communicated directly
into our data systems. Operating in a
LAN environment, shipping information
can be accessed and shared across
your organisation simultaneously – for
example, your customer service depart-
ment immediately has access to all
shipping data, while your accounting
department can allocate costs and your
despatch staff can prepare further ship-
ments, all at once.
? If I currently use UPS OnLineTM EnvoyTM,can I continue?
a UPS OnLineTM EnvoyTM will continue to
work and be supported by our help desk in
2001. However, we encourage all users to
move over to UPS OnLineTM WorldShipTM to
experience the significant benefits and
greater options this system provides.
We will be contacting you with the new
version of UPS OnLineTM WorldShipTM in
the coming months and providing you
with the software so you can move over
with no disruption. Any data bases built
up in UPS OnLineTM EnvoyTM will transfer
easily over to UPS OnLineTM WorldShipTM.
? How do I get a copy of UPS OnLineTM WorldShipTM?
a If you currently use UPS OnLineTM EnvoyTM
or UPS OnLineTM WorldShipTM, we will be
contacting you during the year. However,
if you are keen to get started with
the benefits UPS OnLineTM WorldShipTM
offers, especially if you are interested
in our Return Services, then please
send us your details – name, company,
UPS account details, address, and
phone number via this email address
[email protected] and we will
send you the software immediately.
Preparing shipping documentation can
be one of the more tedious parts
of your business day, but if you
already use UPS OnLineTM EnvoyTM or
UPS OnLineTM WorldShipTM, you will
already appreciate the time saving and
numerous benefits that these electronic
shipping systems can bring you.
Not only do they save you time and
energy by preparing the necessary shipping
documentation, these systems enable you
to use your shipping information more
efficiently. What’s more, they also speed the
entry of your shipments into our systems –
either through the direct upload of information
via UPS OnLineTM WorldShipTM or due to the
easy scanning of the pre-printed bar codes
produced by UPS OnLineTM EnvoyTM.
This immediate provision of shipment
information speeds the path of your package
in our systems, for example we can start pre-
clearing your export shipments, even before
they have left the country.
And to make sure you can take advan-
tage of the latest enhancement to our IT
systems we have introduced a new, upgra-
ded version of UPS OnLineTM WorldShipTM.
This version has all the functionality of the
existing one, with some great enhancements
you don’t want to miss. For example:
■ It is the only channel to the new suite
of UPS Return Services – you need
this latest UPS OnLineTM WorldShipTM
version to access the UPS Return
Services (see article on front page).
■ Advance email notification enables
you to pre-alert your customers that their
order is on its way and provide them
with the tracking number and shipment
information. This gives them great peace
of mind and can reduce calls to your
customer service desks.
■ Your day’s shipping costs are provided
to you via your UPS OnLineTM WorldShipTM
connection next business day. This gives
you fast reconciliation of costs and
can speed your internal accounting
processes.
■ Locate shipment information faster and
easier using an enhanced search func-
tion in the shipment history file.
UPS ShippingSoftwareUpdateUPS OnLineTM WorldShipTM 3.0
18 National Anthem and Flag Day, Aruba
20 Independence Day, Tunisia
21 Human Rights Day, SouthAfrica
26 Islamic New Year, observed inpredominantly Islamic nations
29 Memorial Day, Madagascar
1 International Labour Day –celebrated in most countriesserved by UPS
3 Constitution Day – Poland
5 Children’s Day – Japan, Korea
7 Labour/May Day – UK (Public Holiday in Ireland)
9 Victory Day – Armenia, Belarus,Moldavia, Russia and theUkraine
17 National Independence Day –Norway
19 Youth and Sports Day – Turkey
21 Victoria Day – Canada
25 African Unity Day – Chad,Liberia, Mali, Mauritania,Namibia, Zambia, Zimbabwe
APRIL4 Independence Day, Senegal
6 Chakri Day, Thailand
9 Bataan Day, Philippines
13 Good Friday, observed inpredominantly Christiannations
17 Independence Day, SyriaIndependence Day, Venezuela
23 Children’s Day, Turkey
25 Liberation Day, Italy
30 Queen’s Day, The Netherlands
MARCH8 Women’s Day, celebrated
in many countries includingAngola, Azerbaijan, Belarus,Cambodia, China, Congo,Eritrea, Guinea-Bissau,Kazakhstan, Kyrgyzstan,Russia, and Vietnam
11 Dia de los Maestros, Panama
14 Constitution Day, Andorra
17 St Patrick’s Day, Ireland
International Holidays Spring 2001
MAY
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