The Manager’s Guide to The Manager’s Guide to Promoting Success for Promoting Success for First Time SupervisorsFirst Time Supervisors

presented by:presented by:Cynthia PaineCynthia Paine

AGTS, Inc. AGTS, Inc. For AZ City/County Management AssociationFor AZ City/County Management Association

February 08, 2007February 08, 2007Sedona, AZSedona, AZ

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Workshop PurposeWorkshop Purpose To provide basic information about To provide basic information about

what supervisors can do to develop what supervisors can do to develop high potential staff for a first-time high potential staff for a first-time supervisory positionsupervisory position

To provide practical advice on how to To provide practical advice on how to support the first time supervisorsupport the first time supervisor

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AgendaAgenda1.1. Grooming and development of high Grooming and development of high

potential staffpotential staff

2.2. Promoting success and supporting Promoting success and supporting first time supervisorsfirst time supervisors

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Grooming and Development of Grooming and Development of High-Potential StaffHigh-Potential Staff

1.1. Identification/Selection (Pre-Work)Identification/Selection (Pre-Work)

2.2. PDP: Professional Development Plan PDP: Professional Development Plan (Roadmap)(Roadmap)

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Grooming and Development of Grooming and Development of High-Potential StaffHigh-Potential Staff

Identification/Selection (Pre-Work)Identification/Selection (Pre-Work)

Clarify the role (charge, lead, supervisor)Clarify the role (charge, lead, supervisor)

Clarify required competenciesClarify required competencies Relationship skillsRelationship skills Management skills Management skills Technical skillsTechnical skills

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Grooming and Development of Grooming and Development of High-Potential StaffHigh-Potential Staff

PDP: Professional Development Plan PDP: Professional Development Plan (Roadmap)(Roadmap)

Explore for interestExplore for interest Incorporate PDP in the performance Incorporate PDP in the performance

management processmanagement process Jointly establish development goalsJointly establish development goals Provide training on needed skill setsProvide training on needed skill sets

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Promoting Success for Promoting Success for First-Time SupervisorsFirst-Time Supervisors

First Week: First Week: MVVMVV Organizational CultureOrganizational Culture Organizational Business MetricsOrganizational Business Metrics Organizational ChartOrganizational Chart Change in StatusChange in Status OrientationOrientation TrainingTraining SharingSharing

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Promoting Success for Promoting Success for First-Time SupervisorsFirst-Time Supervisors

Ongoing: Ongoing: Help Them Navigate: Be a RudderHelp Them Navigate: Be a Rudder

Shift in RelationshipsShift in Relationships Sounding boardSounding board Style differencesStyle differences Performance CoachingPerformance Coaching

Goals: Goals: Develop increasingly trusting and productive Develop increasingly trusting and productive

relationshiprelationship Monitor performance in work outputsMonitor performance in work outputs

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Promoting Success for Promoting Success for First-Time SupervisorsFirst-Time Supervisors

Ongoing: Ongoing:

EmpowermentEmpowerment

DelegationDelegation

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Promoting Success for Promoting Success for First-Time SupervisorsFirst-Time Supervisors

Delegation ActivityDelegation Activity

Why don’t supervisors delegate more?Why don’t supervisors delegate more?

WorksheetWorksheet

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Championing the New Championing the New SupervisorSupervisor

First Week: First Week: Introduction to the teamIntroduction to the team Introduction to your peers and bossIntroduction to your peers and boss Frequent ‘touches’Frequent ‘touches’

Ongoing: Ongoing: Stretch assignmentsStretch assignments VisibilityVisibility Level of authorityLevel of authority CoachingCoaching CheerleadingCheerleading Groom for next promotionGroom for next promotion

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Pertinent Development Pertinent Development ExperiencesExperiences

1.1. High-Profile Committee chairHigh-Profile Committee chair2.2. Company activitiesCompany activities3.3. Task forceTask force4.4. Recruitment fairsRecruitment fairs5.5. Q.I. effortsQ.I. efforts

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My PlanMy Plan What has been my approach to identify What has been my approach to identify

and and promote/support first-time promote/support first-time supervisors? supervisors?

Is this serving my company well? Serving Is this serving my company well? Serving my my professional goals/needs?professional goals/needs?

What might I consider doing What might I consider doing differently/more differently/more of/less of going of/less of going forward?forward?

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Thank you for Thank you for participating today.participating today.