The Microsoft IT Academy Quality Process

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The key components of the Quality Programme

A Quality “relationship”Self assessmentSite visitsRecord keepingLooking through the eyes of the candidate !

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A Quality “Relationship”

Quality is a constant requirementA Quality Representative for every programme

member – recorded in the MISBased on the EV/IV relationshipMentoring where requiredSelf assessment is the key

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Responsibilities

Quality process owned by Programme Management Team

Microsoft Academy Centre administers the process

An Independent Third Party Assessor assists the Programme Management Team and works with the Microsoft Academy Centre

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Quality Map

Microsoft Academy Programme Management Team

Independent third party assessor Microsoft Academy Centre

IT Academy(Quality Representative)

IT Academy(Quality Representative)

IT Academy(Quality Representative)

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Quality Audits

IndependentTransparentSufficientConsistentThe route to continuous improvement

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The role of the Quality Representative

Locating and monitoring recordsSelf assessment and the co-ordination of

required improvementsWorking with the Assessor to implement and

maintain the quality process

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The role of the Quality Assessor

Research and plan site visitsCarry out assessment visitsPrepare reports on the quality statusAgree a suitable action planMaintain the culture of a “Quality” process

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Structure of an assessment visit

Plan the visitInitiate a “self assessment”Make the visitPrepare action plans and feedbackImplement the feedbackComplete a report

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Quality Standards

Facilities, including equipmentLicensingFeedback and Complaints MarketingCertificationCandidate supportAdministration

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Self Assessment

When? At regular intervals and always before site visits

Who? The Quality representative.

What? Completion of the Quality Assurance Checklist

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How?

Read the Visit Guide and the Programme Guide“Be your own assessor” - perhaps work with a

colleagueDocument your action plansBe responsible for your quality processInvolve your External Assessor

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The Quality Cycle

Implement action plansSelf assessment

Assessor contactProfessional discussion

Action plans and feedback

Quality “owner”Self Assessment

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The Documents

Available from the Microsoft Academy Centre

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Quality Assessment and Improvement Manual

Contains:Overview of the processDescription of rolesVisit guidance notesAssessor guide

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Assessor guide

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The self assessment quality checklist

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Action plan and feedback form

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Visit record and grading sheet (1)

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Visit record and grading sheet (3)

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A “Supportive” Program

Assessor acts in a “Support” role.Proactive through newsletters, The Operations

Centre and web site.Agreed solutionsFeedback channel to Operations Centre and

Program Managers

High scores expected as the norm!

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Quality is a core element of

the IT Academy Program

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Questions?