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@Appirio @Workday Modern Worker Experience And Workday Learning
| Date post: | 07-Apr-2017 |
| Category: |
Technology |
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@Appirio @Workday
Modern Worker ExperienceAnd Workday Learning
Introductions
Workday Confidential
Today’s Speakers
Harry WestVice President,
HCM Transformation Services
Katy CollettoPrincipal Product
Marketing Manager, Learning
Lisa FeilerManager,
HRIS and HR Administration
•The Modern Worker Experience
•Customer Discussion: Creating a Better Worker Experience at Moen
•Learning and the Modern Worker Experience
•Demo: Workday Learning
•Q&A
Agenda
•The Modern Worker Experience•Customer Discussion: Creating a Better Worker Experience at Moen
•Learning and the Modern Worker Experience
•Demo: Workday Learning
•Q&A
Agenda
All Companies Want to Profit and Grow
Workers Who Are
Customers Who Are
Emotionally and intellectually committed to your brand & purpose
Metabolize work faster than your competition
World is changing, business is changing, people have adapt & change Buyers have to know who
you are and how to find you
Create repeat and loyal customers
Customers advocating, selling, servicing, innovating for you
Companies with engaged workers see 233% greater customer loyalty and a 26% greater annual increase
in revenue.*
*Aberdeen Group - Employee Engagement: Paving the Way to Happy Customers, September 2015
Key Capabilities: Engaged Workforce
Listen & take actionPromote & power communities Align effort with purpose / impact Recognize & Reward
Key Capabilities: Productive Workforce
Onboard - hit the ground runningEnable anytime / anywhere access Collaborate in real timeTurn insight into action
Key Capabilities: Agile Workforce
Plan openlyEmbrace a fluid workforceNurture tomorrow’s talentLearn continuously
•The Modern Worker Experience
•Customer Discussion: Creating a Better Worker Experience at Moen•Learning and the Modern Worker Experience
•Demo: Workday Learning
•Q&A
Agenda
Moen’s Journey
• Business Case• Outcomes• Future Steps
Lisa FeilerManager, HRIS and HR Administration
•The Modern Worker Experience
•Customer Discussion: Creating a Better Worker Experience at Moen
•Learning and the Modern Worker Experience•Demo: Workday Learning
•Q&A
Agenda
Workday Confidential
Yesterday’s LMS...
This month’s mandatory training:
Don’t eat the toxic toner!
Learning in the Enterprise - Legacy View
Highly Structured
Unstructured
Frequently Accessed Infrequently Accessed
Ask a Person
Documentation
Training Materials
The LMS is very good at this
Everyone prefers this
Dead Zone
No one reads this
Area of great opportunity
Solving a Task: Traditional vs. Video Learning
Source: http://www.uti.edu/partners/volvo Source: YouTube/ GROM Audio
vs.
Email Usage
Legacy Evolving Bold
Social Feed Usage
Content Creation
Always In Touch
What does “Bold” mean?
Email Usage Should Be Minimized by Other TechnologiesEliminate mass email threads with engaging social network feeds. Reduce tactical conversations to instant message channel or text. Use physical space to promote onsite collaboration. Supports “Productive” outcome
Social Feeds Should Surface Relevant Business Tasks/ObjectsConsolidate competing social feeds into primary feed delivering content based on Share, Follow, Post metaphors with business objects like Accounts, People, Projects. Supports “Engaged, Agile” outcomes
Content Creation Defaults to CollaborationSupport synchronous collaboration on all forms of business content from all device platforms with cloud-based default storage. Eliminate version complexity and storage of local masters. Supports “Productive” outcome
Instant Real-time Communication On All DevicesLive communication channels for presence/instant messaging, globally capable conference call and cloud-based content presentations and collaboration. Supports “Supports Engaged, Productive” outcomes
Voice of the Employee/Communications
Real Conversations - Not One-Way CommunicationsReplace or supplement periodic surveys and analysis with real-time pulse and social listening, including external channels with dedicated response mechanism and staff. Supports “Engaged” outcome
Individual Behaviors Enable Desirable Outcomes
Culture Change Is Key to Adoption
The modern Worker Experience thrives on
Openness Questions to address about culture and
openness
Social network policy
Executive buy-in
Data sharing vs.
security
Previous project
successes
Glassdoor Ratings
Brand consistenc
y
Device policy?
Workday Learning Demo
Workday Learning Enables A Better Experience
Personalized
Topic-DrivenSocial Ratings
Familiar UX
Learn in Context
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@Appirio @Workday
Thank you!
