The Money Advice Service:a new approach

Paul FrostDebt Advice Programme ManagerMoney Advice Service

CfRC The Future of Financial Inclusion and Money Advice ConferenceCrowne Plaza Hotel, Birmingham NECWednesday 20 July 2011

Feel good about money

A new approach

Who we are

Independent of government

Funded by FSA levy

Focused on action

What we do

Face-to-face

Phone

Online

The health check

What we do

Face to face Phone Online In partnership

Debt advice

Our vision “People in financial difficulties know where and how to access an effective, multi-channel debt advice service that delivers consistent and fair outcomes for them and their creditors”

Debt advice priorities

• Secure funding for 2012-13

• Review existing delivery model

• Implement new model during 2013-14

paul.frost@moneyadviceservice.org.uk