THE MOST ACCEPTEDCARD

ONCAMPUS

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YOUR ONE CARD IS MORE THAN JUST YOUR OFFICIALUNC ID.

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The One Card is a multipurpose card, serving as the University’s student identification

card while providing access to events, buildings, products and services. With the One

Card, students can get tickets or free admission to athletic and other events; use the

campus transportation system and recreation center; check out resources from

University libraries; and get healthcare services from Campus Health Services. With a

Carolina Convenience Account, it can also be used as a cash card to purchase

meals, snacks, books and school supplies. All on-campus laundry facilities and most

vending machines accept the One Card.

How to get your One CardAs an incoming student attending orientation, you will have your photo taken and then

receive your One Card. You must present a picture ID (valid driver’s license, state ID

card, military ID or passport). You can also upload your picture via the GET app or online

at get.cbord.com/uncch. Faculty and staff or students unable to attend orientation can

obtain a card upon arrival at the One Card office.

Your Carolina Convenience AccountTurn your One Card into a cash card for use all over campus. Simply go to

onecard.unc.edu, the One Card office, any of the Tar Heel Tellers, get.cbord.com/uncch,

or mail a check or money order (note your PID) to the One Card office. Deposit the

amount of funds you want, and your One Card is your ticket to purchases all over

campus — wherever One Cards are accepted.

The GET App and Online Management ToolMake it even easier to manage your One Card Carolina Convenience account right from

your smartphone with the GET app — free from Google Play or iPhone App Store. You

can also access GET online at get.cbord.com/uncch. With GET, you can check your

balance and activity, add funds with Visa or MasterCard, report a lost or stolen card,

upload your photo, and you can even alert your parents when your funds are getting low.

One Card PlusAs a full-time student, permanent faculty or staff member, you can convert your One

Card to the One Card Plus — an official University ID plus a Visa Debit Card — through

a partnership with Wells Fargo. Use your Plus Card on campus and it draws funds from

your Carolina Convenience Account. Use it off-campus anywhere Visa Debit Cards are

accepted and it draws funds from your Wells Fargo checking account.

Frequently Asked QuestionsQ. How is the Carolina Convenience Account different from the Dining Flex Plan?Q. How is the Carolina Convenience Account different from the Dining Flex Plan?A. The Carolina Convenience Account is a campus debit plan for the purchase of any

product or service wherever the One Card is accepted. The Flex Plan is for use at

Carolina Dining Services’ locations and at Student Stores for food purchases. For meal

plan information, visit dining.unc.edu or call Carolina Dining Service at 1-800-UNC-MEAL.

Q. Will my Carolina Convenience Account carry over to the next semester?Q. Will my Carolina Convenience Account carry over to the next semester?Is it refundable?Is it refundable?A. Any value left in your Carolina Convenience Account at the end of a

semester will carry over to the next semester. Refunds are allowed during the first two

weeks of fall semester and at the end of the spring semester. Students must come to

the One Card Office in person to request a refund. At the end of each spring semester,

the One Card Office will process cash refunds for students with $250 or less remaining

in their expense accounts.

Q. Can I withdraw cash from my Carolina Convenience Account?Q. Can I withdraw cash from my Carolina Convenience Account?A. Nope. Sorry.

Q. How do I add funds to my Carolina Convenience Account? Can I defer paymentsQ. How do I add funds to my Carolina Convenience Account? Can I defer payments?

A. Cardholders can add funds to their Carolina Convenience Account several ways:

• Cash or check at the One Card Office

• Tar Heel Tellers

• Mailing a check to UNC One Card Office, CB# 1530, Daniels Building,

Chapel Hill, NC 27599

• MasterCard or Visa credit cards through the online payment center

at onecard.unc.edu

• Via the GET app, or online at get.cbord.com/uncch.

Only the Meal Plans and Flex Plans accept deferred payments.

Q. How can I check my balance and view statements?Q. How can I check my balance and view statements?A. Cardholders can check their balance several ways:

• In person at the UNC One Card Office during office hours

• Requesting a receipt with the balance anytime a purchase is made

• Obtaining a balance inquiry at any Tar Heel Teller

• Checking the balance online at onecard.unc.edu

• Via the new GET app, or online at get.cbord.com/uncch

You can view your account statement online by clicking “Manage Your Account” at

onecard.unc.edu, or by visiting the One Card office for a printout of your statement.

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Parents can add value to a student’s account by having the student’s PID number and

logging on to onecard.unc.edu, using the GET app, going online at

get.cbord.com/uncch, or by sending a check or money order to the One Card Office.

UNC One Card Office

Hours: Monday through Friday, 8 a.m. to 4:30 p.m.

The office is closed on University holidays.

CB# 1530, Daniels Building

Chapel Hill, NC 27599

Phone: 919-962-8024

Fax: 919-962-8217

E-mail: onecard@unc.edu

Lost or Stolen CardsReport a lost or stolen card to the One Card Office immediately at

(919) 962-8024 via the GET App, or suspend your One Card online at onecard.unc.edu

to protect your account. After office hours and on weekends, contact Campus Police at

(919) 962-8100 to have your card deactivated. This will freeze your Carolina Conve-

nience Account, Carolina Dining Meal Plan and Flex Dollars.

If you have Wells Fargo Banking linked to your UNC One Card, you must also report your

lost or stolen card to Wells Fargo at 1-800-TO-WELLS (1-800-869-3557) 24 hours a day.

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YOURONE CARDGETS YOUINTO THEGAME.

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Cardholder Agreement:When a student or employee acquires a UNC One Card, he or she agrees to the terms and conditions found in PART ONE of this

agreement. In addition to the terms and conditions found in PART ONE, a student or employee who elects to use the UNC One Card

for financial transactions also agrees to the terms and conditions found in PART TWO of this agreement.

PART ONE: TERMS AND CONDITIONS FOR IDENTIFICATION CARD PURPOSES

The UNC One Card identifies the cardholder as a student, employee or affiliate of the University, and upon receiving the card, the

student, employee or affiliate agrees to the following terms and conditions:

1. AUTHORIZATION FOR PERSONAL USE ONLY: PENALTIES FOR UNAUTHORIZED USE

The UNC One Card will not be loaned or otherwise transferred to another person if doing so results in a violation of University

policies. Any attempt to obtain or use, or to assist in obtaining or using, a UNC One Card for fraudulent identification is an honor

code violation and may be subject to disciplinary action.

2. PROPERTY OF THE UNIVERSITY OF NORTH CAROLINA AT CHAPEL HILL

The UNC One Card is the property of The University of North Carolina at Chapel Hill (UNC-CH). Upon a request from any UNC-CH

official or security personnel, the cardholder will provide his or her UNC One Card if required to do so. Improper or fraudulent use

constitutes a violation of state law. Upon termination of employment, the cardholder agrees to return his or her UNC One Card to

the UNC One Card Office or to the UNC-CH Office of Human Resources.

3.OBLIGATION TO REPORT LOST OR STOLEN CARD

The cardholder is obligated to report a lost or stolen UNC One Card as soon as possible. This report will be made either to the

UNC One Card Office or to the Department of Public Safety at the following locations:

UNC One Card Office

Student Stores, 3rd Floor

Daniels Building

207 South Road

919-962-8024

UNC Department of Public Safety

Public Safety Building

285 Manning Drive

919-962-6565

Or, the cardholder may also put their card on hold through our website at onecard.unc.edu using an ONYEN and password.

If the cardholder has Wells Fargo Banking linked to their UNC One Card they must also report the lost or stolen card to Wells Fargo

at 1-800-TO- WELLS (1-800-869-3557). The student or employee is responsible for paying any applicable replacement fee prior to

or concurrent with the reissuance of his or her UNC One Card. The current replacement fee is posted at the UNC One Card Office.

4.RIGHT TO ALTER TERMS AND CONDITIONS

The University of North Carolina at Chapel Hill reserves the right to alter any term or condition contained herein. A current version

of this agreement is available upon request from the UNC One Card Office.

PART TWO: TERMS AND CONDITIONS FOR STORED-VALUE CARD USE

The UNC One Card may, at the cardholder’s option, be used to pay for various goods and services on campus via the CAROLINA

CONVENIENCE ACCOUNT. The following terms and conditions will not apply until the cardholder first uses his or her card for a

financial transaction. LOADING VALUE TO YOUR UNC ONE CARD FOR FUTURE USE CONSTITUTES A FINANCIAL TRANSACTION.

1.LIABILITY FOR ALL FINANCIAL TRANSACTIONS, INCLUDING UNAUTHORIZED TRANSACTIONS

The cardholder is responsible for all financial activity generated by the use of his or her card, and agrees to pay for that activity. If

the UNC One Card is lost or stolen: a. the cardholder may be responsible for up to $50 of unauthorized purchases if he or she

reports the loss to the UNC One Card Office within two (2) business days; b. the cardholder may be responsible for up to $500 if

he or she reports the loss to the UNC One Card Office within sixty (60) days; and c. the cardholder may have unlimited

responsibility for unauthorized purchases if he or she does not report the loss to the UNC One Card Office within sixty (60)

business days.

2.AVAILABILITY OF PERIODIC TRANSACTION REPORTS

The UNC One Card Office administers all accounts. Information about the cardholder’s account balance or transaction record is

available at that office, upon the request of the cardholder and with presentation of proper identification or through our website at

www.onecard.unc.edu using an ONYEN and password. The UNC One Card Office reserves the right to limit a transaction record to

the three-month period immediately preceding the request.

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Cardholder Agreement:3. ACCOUNT BALANCES AND RECEIPTS

The cardholder’s account balance will display on cash registers and most other machines accepting the UNC One Card for financial

transactions. The cardholder’s account balance will also appear on any receipt that may be generated at a point-of-sale register.

The cardholder will also be able to check balances online or through our website at www.onecard.unc.edu using an ONYEN and

password.

4. CARRY-FORWARD BALANCE, INACTIVE ACCOUNT CHARGES, AND NO INTEREST EARNED ON ACCOUNT

The Carolina Convenience Account carries forward on a monthly basis. There is a 25¢ service fee for each full calendar month in

which there is no activity on an account, as long as the account balance is greater than zero. If the balance is less than 25¢, but

greater than zero, the charge for that month will be the balance amount. This fee also applies to non-discounted flex plans that are

not a part of the campus meal plan. Activity on an account is defined as any financial transaction using that account, including

adding value to that account. The cardholder understands and agrees that no interest or other earnings will be paid to the

cardholder or credited by The University of North Carolina at Chapel Hill to his or her Carolina Convenience Account.

5. REFUND OF ACCOUNT BALANCE

An employee may apply for a refund at any time during his or her employment, or up to thirty calendar days following termination of

employment. A student cardholder may apply, in person or in writing, for a refund at the end of the academic year, at the end of the

semester in which the student graduates, or at any other time during the semester if the student officially withdraws from

enrollment at The University of North Carolina at Chapel Hill. If a student is making a request at any time other than the end of an

academic year, he or she may be required to produce documentation of his or her graduation or official withdrawal. This request for

a refund must be made at the UNC One Card Office during its regular business hours of Monday through Friday, 8 a.m. to 4:30 p.m.

(excluding University holidays). If the student or employee requests that a refund be mailed to him or her, the UNC One Card Office

will issue a check made payable to the cardholder. For a request made in person, the UNC One Card Office reserves the right to

refund the account balance either by check made payable to and mailed to the cardholder or by cash.

6. ABANDONED ACCOUNTS

Accounts that are abandoned by patrons for any reason will be subject to the standard monthly 25¢ service fee (see Part Two, item

4 above for fee policy) that is applied to accounts with no transaction activity during the prior calendar month. After two years of

inactivity, the account will be subject to the Escheat and Unclaimed Property Law of North Carolina, General Statute 116B-53

(www.ncleg.net/EnactedLegislation/Statutes/PDF/BySection/Chapter_116B/GS_116B-53.pdf). The UNC One Card office will

attempt to contact the patron at the last known address on file with the University. After that attempt, the remaining unclaimed

balance, less a $25.00 administrative fee, will be sent to the North Carolina State Treasurer’s Office.

Wells Fargo Bank, N.A., Member FDIC

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UNC One Card Office

Hours: Monday through Friday, 8 a.m. to 4:30 p.m.

The office is closed on University holidays.

CB# 1530, Daniels Building

Chapel Hill, NC 27599

Phone: 919-962-8024

Fax: 919-962-8217

E-mail: onecard@unc.edu

All Photographs © The University of North Carolina at Chapel Hill

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