Vol. 7, Issue 36, September 3, 2012 The mountain top www.facebook.com/themountaintop Talking About This Weekly Total Reach 16 648 +72.3% From the desk of Mike Scully Director of Golf August 30, 2012 Dear Desert Mountain Team Members, It is with great pleasure that I send my first communication within the DM family. I met several of you on my first trip into town earlier in the week, and look forward to meeting the rest of the team on my return in October. While on property I spent some quality time with a large portion of my golf staff and was im- pressed with their work ethic and dedication to Desert Mountain. They have a great understanding of the expectations of our membership, and are committed to fulfilling those expectations. I have made the following changes to our golf staff that have put in place the leadership and experience that is necessary for us to deliver the "World Class" Golf Experience that our membership wants and deserves. Scott Frisch - His experience with the membership and knowledge of DM are instrumental to being the HP at Renegade and all that comes with the having both the Clubhouse & Learning Center Facility. Eldon Epperly - Will assume the Head Professional position at Outlaw. His experience with the member- ship of DM is vital in helping to continue to drive play to the Outlaw facility. Nathan Carl - Will stay at the helm at Apache and continue to enhance the membership's experience at DM. Dan Sewalk - Will assume the Head Professional position at Cochise/Geronimo and continue in his ef- forts to elevate the golf experience of our members. Tom Van Haaren - I have promoted Tom to the Head Professional position at Chiricahua. Tom's experi- ence in the industry will only help to raise the bar for our overall member service environment! I have the utmost confidence in these gentlemen to be leaders in the industry and continue to be a driv- ing force in what separates Desert Mountain from everyone else. In closing, remember we all do the "Big" things well, but its how we do the "Little" things that separates us from everyone else! Keep it in the short grass! - Mike Scully If you missed our 401K Class and One-on-One Meetings, Principal is available to assist you at 1-800-547-7754 or visit www.principal.com Thanks to all of the Managers who interviewed our 109 applicants! We are in the process of hiring 40 of them! Also to Security, Facilities & Maint., Nicole Forbes and Fairways. Our Job Fair was a success! Job Fair Job Fair Recap Recap Our F&B Team is continuing to get better and we’re excited to share some recent promotions and position changes among the leadership group Josh Gilchrist – With close to 10 years of experience at Desert Mountain and having been a strong partner to develop the popularity of Apache with our members, we promoted him to Apache Restaurant Mgr, reporting to Jermain Baird. Charles Hesson – Joins the team at Apache as Asst Rest Manager. He brings a depth and breadth of fine din- ing and comprehensive wine knowledge. Jeff Francis – As a 15 year veteran with excellent leadership qualities, we have promoted Jeff to Clubhouse Manager of CG. Dean Will – Has done an excellent job of turning around Outlaw and is now returning to his home base at CG, where he has been promoted to Banquet Manager and will be instrumental in ensuring Schwab Cup is suc- cessful Nate McLaughlin – A recent promotion to Asst Rest Mgr, Nate will be joining Jeff & Dean at CG as our new Asst Clubhouse Mgr Kyle Ruch – With his 2 years of solid management exposure at CG, Kyle has been promoted to Restaurant Manager at Outlaw Oakley Bechtold – Also a recent promotion to Asst Rest Mgr, Oakley will join Kyle as his Asst Rest Mgr at Outlaw. Thank you to the wonderful F&B team who are committed to being the finest in the world! Meredith Will, Fitness Trainer
Transcript
Vol. 7, Issue 36, September 3, 2012
The mountain top www.facebook.com/themountaintop
Talking About This
Weekly Total Reach
16 648 +72.3%
From the desk of
Mike Scully
Director of Golf
August 30, 2012
Dear Desert Mountain Team Members, It is with great pleasure that I send my first communication within the DM family. I met several of you on my first trip into town earlier in the week, and look forward to meeting the rest of the team on my return in October. While on property I spent some quality time with a large portion of my golf staff and was im-pressed with their work ethic and dedication to Desert Mountain. They have a great understanding of the expectations of our membership, and are committed to fulfilling those expectations. I have made the following changes to our golf staff that have put in place the leadership and experience that is necessary for us to deliver the "World Class" Golf Experience that our membership wants and deserves. Scott Frisch - His experience with the membership and knowledge of DM are instrumental to being the HP at Renegade and all that comes with the having both the Clubhouse & Learning Center Facility. Eldon Epperly - Will assume the Head Professional position at Outlaw. His experience with the member-ship of DM is vital in helping to continue to drive play to the Outlaw facility. Nathan Carl - Will stay at the helm at Apache and continue to enhance the membership's experience at DM. Dan Sewalk - Will assume the Head Professional position at Cochise/Geronimo and continue in his ef-forts to elevate the golf experience of our members. Tom Van Haaren - I have promoted Tom to the Head Professional position at Chiricahua. Tom's experi-ence in the industry will only help to raise the bar for our overall member service environment! I have the utmost confidence in these gentlemen to be leaders in the industry and continue to be a driv-ing force in what separates Desert Mountain from everyone else. In closing, remember we all do the "Big" things well, but its how we do the "Little" things that separates us from everyone else! Keep it in the short grass! - Mike Scully
If you missed our 401K Class and
One-on-One Meetings, Principal
is available to assist you at
1-800-547-7754 or visit
www.principal.com
Thanks to all of the Managers who interviewed our 109 applicants! We are in the process of hiring 40 of them! Also to Security, Facilities & Maint., Nicole Forbes and Fairways. Our Job Fair was a success!
Job FairJob Fair RecapRecap
Our F&B Team is continuing to get better and we’re excited to share some recent promotions and position changes among the leadership group Josh Gilchrist – With close to 10 years of experience at Desert Mountain and having been a strong partner to develop the popularity of Apache with our members, we promoted him to Apache Restaurant Mgr, reporting to Jermain Baird. Charles Hesson – Joins the team at Apache as Asst Rest Manager. He brings a depth and breadth of fine din-ing and comprehensive wine knowledge. Jeff Francis – As a 15 year veteran with excellent leadership qualities, we have promoted Jeff to Clubhouse Manager of CG. Dean Will – Has done an excellent job of turning around Outlaw and is now returning to his home base at CG, where he has been promoted to Banquet Manager and will be instrumental in ensuring Schwab Cup is suc-cessful Nate McLaughlin – A recent promotion to Asst Rest Mgr, Nate will be joining Jeff & Dean at CG as our new Asst Clubhouse Mgr Kyle Ruch – With his 2 years of solid management exposure at CG, Kyle has been promoted to Restaurant Manager at Outlaw Oakley Bechtold – Also a recent promotion to Asst Rest Mgr, Oakley will join Kyle as his Asst Rest Mgr at Outlaw. Thank you to the wonderful F&B team who are committed to being the finest in the world!
Meredith
Will,
Fitness
Trainer
WILDLY IMPORTANT GOAL: “STRIVE TO INCREASE MEMBER LOYALTY to 70% NPS”
Mon. 9/3
Labor Day - HR Closed
Wed. 9/5 Kudos Crew
Meeting 1pm-2pm
Wed. 9/19 August Peak
Performer Luncheon 11:30am -1:30pm
H appy Bir thd ay!
Monday, September 3 James Owczarzak, C/G Locker Room
Tues, September 4 Stacie Wetenhall, REN Grill Server
Wenting Wang, REN Grnskpr Wed, September 5, None
Thurs, September 6 Jayme DeVary, Asst Dir of HR
Fri, September 7 Eric Scharf, COCH Asst GC Super
Sat, September 8 Elihud Barzaga Carrejas, COCH Grnskpr
Sun, September 9 Ramon Dominguez, Dir of Housekeeping
Monday, September 10 Bill Sychtysz, CHIR Restaurant Mgr
Logan Brannock, OLW Cook
H appy Anni ve rs ary!
Mon, September 3, None Tues, September 4
Dean Will, OLW Restaurant Mgr, 14 yrs Nathan Carl, APH Head Golf Pro, 11 yrs
Bob Berry, CHIR Golf Shop Sales Super, 10 yrs Bill McCarthy, C/G Locker Room Super, 6 yrs
Wed, September 5 Nicole Forbes, Membership Relations Mgr, 1 yr
Jeff Francis, Banquet Mgr, 15 yrs Delia Reyes, Laundry Attend, 1 yr
Victor Salgado, Landscape Equip Oper, 22 yrs Ismail Sazayev, APH Grnskpr, 1 yr
Thurs, September 6, None Fri, September 7
Maryann McNamara, Fitness Instructor, 1 yrs Sat, September 8
Robin Peacock, Wine Store Super, 7 yrs Angel Gonzalez, APH Asst GC Super, 17 yrs
Sun, September 9 Mon, September 10, None S
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Wade Carmen
APH
Kevin Hall
OLW
Brian Fasulo
CHIR
Sadie LeCheminant
REN
Andy Cherekos
C/G
Wilfredo Toledano
HSKG
Nate Johnson
FAC & Maint
Giovanna Santoro
CHIR
PLEASE PICK UP YOUR $20 GIFT CARD IN HR WITHIN 30 DAYS car
d
win
ner
s!
as selected by
Thawng Hnin, COCH Greenskeeper
in a blind drawing
August Safety
Quiz Winners Turn in your monthly
safety quiz for your chance to win! Hourly employees win a
day off with pay! Managers win a $50 gift card!
Mario Torres GCM
Billy Woods
Golf
Paul DeLuca
GCM
Joe Worrell Culinary
Introducing
Joghann Reh
Born June 14, 2012
To Pray Reh,
GER Greenskeeper
When I came to Desert Mountain it was a flurry of excitement around here. It was late in the season and very busy with Member-Guest right around the corner. Everyone was tired but still running full speed. Regardless of her work load, Kathy Wyckoff,
Director of Member Services took a lot of time with me, walking through things, answering questions, showing me the clubhouses, explaining policies, etc. I have found Kathy to have a palpable passion for this Mountain and the people who work and live here. She always has a smile on her face and never misses an opportunity to greet someone.
I am very impressed with everyone that works here, but Kathy absolutely stands out. She has Integrity, is very much a team player, tries to find solutions instead of focusing on problems and is always willing to assist. When I was given Member-Guest in the 11th hour, Kathy brain-stormed with me, helped put bags together, made the invitations and on and on and on. I cannot fill out enough Thank You Cards to properly show her what a tremendous help and a glowing example of "the DM Way" she has been. She's has great energy, is Fun and Innovative and has a positive attitude to strive for. I would like to nominate Kathy for the honor because I believe she truly deserves it, has earned it, emulates all the core values and of course the love, buzz and glow. - Suzanne Hawk, Director of Catering
$50
Josh and Katie did a great job accommodating one of our members this afternoon. Mrs. Spackman requested a table on the outside patio,
but preferred to sit a good distance away from the restaurant, near the golf shop. We had no prearranged seating in the area, but Josh got them drinks and proceeded to move around furniture to set
up a table for them. Katie helped by taking care of the dining room, attending Josh's other tables and expedit-
ing Mrs. Spackman's meal. The party enjoyed their lunch and the special attention that they received. This is a prime
example of "spirit to serve" and exceeding member expectations. - Nate McLaughlin, OLW Asst Restaurant Mgr
