The New Era of Business Continuity
Paul Belk Robert Dupree Ronnie Altit Director, Tech Prod Management VP, Technology Manager Managing Director
Symantec Large Financial Insentra
SYMANTEC VISION 2014
“Any information regarding pre-release Symantec offerings, future updates or other planned modifications is subject to ongoing evaluation by Symantec and therefore subject to change. This information is provided without warranty of any kind, express or implied. Customers who purchase Symantec offerings should make their purchase decision based upon features that are currently available.”
2 The New Era of Business Continuity
SYMANTEC VISION 2014
Agenda
The New Era of Business Continuity 3
How Symantec Helps a Large Financial Customer
Vision: Delivering an IT Resiliency Platform
Managed Services for IT Business Continuity
SymantecTM Disaster Recovery Advisor Overview
Growing Need for Business Continuity
2
3
4
1
5
SYMANTEC VISION 2014
Growing Need for Business Continuity
Business Continuity IT Risk Assurance Services 4
Expectation is – IT as a Service is ALWAYS ON
Reality is - Unavoidable Disasters Happen!
“The cost of downtime is $1.1 million per hour for organizations with more than 1,000 employees, and even higher for large organizations in selected industries: $6.5 million per hour for brokerage firms, $2 million for telecom companies, and $1.6 million for manufacturers.”
“Why Mid-Sized Enterprises Should Consider Using Disaster Recovery-as-a-Service,”
Aberdeen Group, April 19, 2012
SYMANTEC VISION 2014
Growing Need for Business Continuity
Business Continuity IT Risk Assurance Services 5
But Natural disasters aren’t the major cause of business downtime
Symantec State of the Data Center Survey, 2012
SYMANTEC VISION 2014
Availability requirements Continue to Increase
6
IT Service
Servers
Storage Database
Replication
Clustering
Virtualization
Offsite DR
App Server Multi-pathing
The New Era of Business Continuity
Downtime = $$$$.. lost
• Planned/unplanned
• Complex IT service
• Compartmentalized
• Multiple layers/teams
Risk Identification is manual today
Configuration drift can negatively effect HA/DR readiness
SYMANTEC VISION 2014
Symantec DR Advisor (DRA) keeps the risk low • Running DRA on a weekly/daily basis will keep risk exposure low
Ever-increasing risk • Each change in the infrastructure introduces risk
Exposure to Risk Increases Over Time
Change Change
Ris
k
Time
7
Event
Event
The New Era of Business Continuity
Ris
k
Time
SYMANTEC VISION 2014
“I need to easily generate reports that help protect my business from a breach of regulations”
Prove Compliance
Essential Business Requirements
8
Ensure Availability Service Management
“I need better visibility into the complexity of my data center so we get to make decisions about the availability of our services quickly and accurately”
“2 hour outage caused by software resulted in 257 delays directly attributable to the outage and more through the day, along with about 10 cancellations”
Protect critical workloads that span
across heterogeneous systems and sites
Manage application services as a single unit
with awareness of dependencies making
operations simpler
Understand the risk to my service levels and generate reports that
can be delivered to regulators
The New Era of Business Continuity
Large financial organization Large office supplies store Large Airline
SYMANTEC VISION 2014
How Can IT Meet Business Requirements?
9
Become proactive • Stop fighting the fire
• Find and fix HA/DR risks before they disrupt business operations
Minimize downtime and data loss • Identify risks throughout your environment – even across silos
• Automate the discovery of risks
Reduce manual testing and validating • Spend less time auditing the environment
• Reduce time spent building custom scripts
The New Era of Business Continuity
SYMANTEC VISION 2014
Symantec Disaster Recovery Advisor: Minimizing Unplanned Downtime in the Enterprise
10
• Analyzes 5,000+ gap signatures
• Assesses across heterogeneous infrastructure elements
• Identifies risks to the HA/DR environment
Analyze
• Agent-less data collection
• Non-privileged accounts
• Standard protocols
• Read-only commands
• Runs unobtrusively in the background
• Scheduled scans
• Not real time
Scan
• Actionable reports with clear remediation steps
• High level risk exposure dashboard
• Graphical representation of risk
• Integrates with existing tools – ticket management, change control, CMDB, etc
Report
The New Era of Business Continuity
SYMANTEC VISION 2014
Customer Story – Large Financial Customer
The New Era of Business Continuity 11
SYMANTEC VISION 2014
Future Vision - Delivering a Business Continuity IT Resiliency Platform
The New Era of Business Continuity 12
SYMANTEC VISION 2014
Address Risks Before They Happen
13
IT Resiliency Platform Key Elements
• Treat business applications as services
• Expose areas where service levels cannot be met
• Coordinate application and information recovery technologies
• Provide guided remediation to fix gaps
• Test recovery without business disruption
• Assist with compliance requirements
Understand Exposure
Eliminate Gaps
Test & Verify Ensure
Compliance
Four Simple Steps to IT Resiliency
The New Era of Business Continuity
SymantecTM Business Continuity: IT Resiliency Platform
14
• Service Availability • Fault detection • Performance
• Dependency mapping • Risk profiling • RTO/RPO Status
• Automate Service failover
• Replication Management
• Recovery Testing • Workflow
• Recommendation • Compliance
• Risk Analysis • Recovery Testing
The New Era of Business Continuity
SYMANTEC VISION 2014
IT Resiliency Platform: One Platform Aligned to Business Needs
15
Production Data Center
Disaster Recovery Data Center
Backup/ Replication
ONE Management UI Across Sites/ Clouds
ONE Place to Detect/Correct All SLA Risks
ONE Platform to Recover Services Anywhere
ONE Console to Recover Data from Anywhere
ONE Engine to Automate all DR Workflows
Public or Private Cloud
ONE Solution for On-Premises and Cloud
The New Era of Business Continuity
SYMANTEC VISION 2014
SymantecTM Business Continuity IT Risk Assurance Services
The New Era of Business Continuity 16
SYMANTEC VISION 2014
Managing All Variables That Impact Your Infrastructure Is Challenging
Increasin
g Tech
no
logy
Co
mp
lexity
Trai
nin
g D
efic
ien
cies
Source: TSIA
• Today’s HA/DR infrastructures are increasingly complex and spread across multiple geographies
• More technologies to manage increase resource and budget asks
• Demands of business keep increasing
17
Consumption gap
Proliferation of product features and complexity
Ability of customers to consume features
The New Era of Business Continuity
SYMANTEC VISION 2014
On-Site IT: Complex And Pervasive Challenges
18
Elusive Service Levels
Staffing Complexities
Unpredictable Costs
Usage & Adoption Inefficiencies
Solution availability, inconsistent
remediation efforts, and limited visibility
Finding, growing, and retaining technology-savvy personnel.
Technology consumption gaps and unrealized
solution ROI
Upgrades, compliance issues, and ad-hoc storage purchases
The New Era of Business Continuity
87%
99%
SYMANTEC VISION 2014
Introducing SymantecTM Business Continuity IT Risk Assurance Services
The New Era of Business Continuity 19
Risk Advisory Service
SYMANTEC VISION 2014
Optimized Services: Expands to Suit Your Business Needs
20
Advisory Service Enablement Service Managed Service
Demonstrated value of Symantec Disaster Recovery Advisor
Expert set up for Disaster Recovery Advisor implementation in your HA/DR environment
SLA oriented detailed business risk analysis and risk mitigation recommendation support
The New Era of Business Continuity
SYMANTEC VISION 2014
IT Risk Assurance Advisory Service
21
• Risk Free – DRA Assessment:
• Definition of a line of business service
• Scan up to 100 systems including
• Servers
• Storage
• Databases
• Complete risk analysis report provided
• See DRA in action in YOUR environment
• Insentra can quickly provide a proposal for the initial assessment
The New Era of Business Continuity
“The results of the initial assessment were remarkable, we had no idea just how
exposed we were, even in some critical systems where data loss was inconceivable,
but a reality.”
SYMANTEC VISION 2014
Business Service Definition Overview
22
01 01
01
01
01
01
The New Era of Business Continuity
SYMANTEC VISION 2014
Disaster Recovery Advisor Topology View
23
Site - Chicago Server - Windows Application - Oracle
Volumes Mounts Local Disk
Array ID
RDF Group
Snapshots
RISK: A gap was found where data and log files of Oracle database DB29 on Windows host NEV1 at site CHICAGO are not replicated using the same method
The New Era of Business Continuity
Site - Boston
Array ID
SYMANTEC VISION 2014
Example Risks Identified during Service
24
Partial Replication LUN’s in Primary Replication group not added to Secondary
Replication Inconsistency LUN’s added to replication group in Primary but not secondary
Inconsistent access to shared storage Storage added to one node in cluster but missing from other nodes
Database volume misconfiguration Database and Logs (storage) not matched in Primary and Secondary
SAN I/O Paths missing or SPOF New LUN’s not presented through all paths
Configuration drift between Hosts/Cluster nodes Hardware, Mount Points, OS parameters
PRIMARY SECONDARY
The New Era of Business Continuity
SYMANTEC VISION 2014
Disaster Recovery Advisor Ticket Summary
25 The New Era of Business Continuity
SYMANTEC VISION 2014
Disaster Recovery Advisor Dashboard
26
Business Services
Ticket Summary
Protection Summary
Ticket Details
Risk Summary
The New Era of Business Continuity
SYMANTEC VISION 2014
Best Alignment
Who Can Benefit from Business Continuity IT Risk Assurance Services?
• Anyone who has critical high availability of disaster recovery services
• Managed Service Provider – what am I taking on?
• Looking to outsource – what am I sending out?
• Have outsourced – how well is my outsourcer doing?
Symantec Confidential: For Internal Use Only 27
SYMANTEC VISION 2014 28
Managed Service – Gold Level Managed Service – Silver Level
Detailed IT Business Continuity
Risk Analysis
Sent by 10th business day
of month (SLA)
Sent by 15th business day
of calendar quarter (SLA)
Ticket Review & Alerting Weekly Monthly
Executive Service Review Quarterly Semi-Annually
Disaster Recovery Advisor
Updates and Upgrades Semi-Annually Semi-Annually
Enablement Service
• Detailed design for Disaster Recovery Advisor deployment and transformation plan
• Disaster Recovery Advisor environment build-out
• On-boarding activities for the Managed Service
Advisory Service
• Lead-in service shows value of identification of HA/DR risks
• Analyzes and provides detailed analysis of subset of HA/DR infrastructure
Managed Service
• Ongoing management and operational support for Disaster Recovery Advisor
• In-depth analysis and recommendations to improve business continuity health
SymantecTM Business Continuity: IT Risk Assurance Services
The New Era of Business Continuity
SYMANTEC VISION 2014
Managed Service: Gold and Silver Level Options
Service Feature Gold Silver
Operational Report (SLA) Sent by 10th business day of calendar
month
Sent by 15th business day of calendar
quarter
Executive Service Review Every three (3) months Every six (6) months
Scanning and Alerting Weekly Monthly
High Risk Ticket Follow-Up Daily Weekly
Major Version Upgrades Every six (6) months Every six (6) months
Apply updates and patches As Needed As Needed
Review Suppressed Alerts Every six (6) months Every six (6) months
Review SLA Policies Every six (6) months Every six (6) months
Infrastructure Check Weekly Weekly
Oracle Database Management As needed As needed
Incident Management Local Business Hours Local Business Hours
Problem Management Local Business Hours Local Business Hours
Change Activities for Disaster Recovery
Advisor Limited to 10% of Managed Service license count per month, minimum of 5
Normal Change Response Time
(typically count as 1 Change Activity)
Within 2 business days Within 4 business days
Emergency Change Response Time
(count as 2 additional Change Activities)
Within 1 business day Within 2 business days
29 The New Era of Business Continuity
SYMANTEC VISION 2014
Symantec Managed Services – Expertly Meeting The Challenge
30
Managed Services Delivery Platform
Expert Service Management Solution Experts
Monitored regularly
Knowledge Redundancy
Established & Enforced SLAs Established
Enforced
Penalties
Symantec Best Practices Patched & Upgraded
Tuned
Capacity Planning
Predictable Cost & Planning Consistent Service
Predetermined Cost
No Surprises
The New Era of Business Continuity
SYMANTEC VISION 2014
Symantec TM
Are you a Storage, System or Virtualization
administrator. Or a Manager of these teams?
Can you spare 45 minutes during Symantec
VISION to help us understand how you do your
job?
In return we will reward you with a $50 amazon gift voucher.
A Penny for your thoughts?
http://bookwhen.com/symantecvision2014
password “symantec2014”
All gathered information is confidential and anonymous. Invitation only. One discussion per person
maximum.
SYMANTEC VISION 2014 32 The New Era of Business Continuity
Thank you!
33
YOUR FEEDBACK IS VALUABLE TO US!
Please take a few minutes to fill out the short session survey available on the mobile app—the survey will be available shortly after the session ends. Watch for and complete the more extensive post-event survey that will arrive via email a few days after the conference.
To download the app, go to https://vision2014.quickmobile.com or search for Vision 2014 in the iTunes or Android stores.
Thank you!
Copyright © 2014 Symantec Corporation. All rights reserved. Symantec and the Symantec Logo are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owners. This document is provided for informational purposes only and is not intended as advertising. All warranties relating to the information in this document, either express or implied, are disclaimed to the maximum extent allowed by law. The information in this document is subject to change without notice.
34
Paul Belk Robert Dupree Ronnie Altit Director, Tech Prod Management VP, Technology Director Managing Director Symantec Large Financial Insentra