The Newsletter for Employees of Cargojet/Starjet It is hard to believe that we have just recently, on February 21st, 2006, celebrated Cargojet’s Fourth Birthday! What an exciting ride it’s been over the past four years, we have experienced tremendous growth and achieved many successes over these years. Let me, first of all, take this opportunity to congratulate and thank you all personally for making Cargojet a true success story in the Canadian Aviation and Cargo business. Excellent teamwork combined with our concept of “ONE TEAM” is the primary reason of Cargojet’s dominant position in the Canadian cargo market today. Every single one of us has worked very hard in our own individual areas of responsibility to make this company the success that it is today. Collectively, these efforts come together to provide an unparalleled level of service to our Customers. This helps build Cargojet’s position as the dominant and growing air cargo carrier in Canada. We never take our customers business or trust for granted but continue to earn their respect. As, we are embarking into our fifth year as an organization, we have to combine our efforts and our commitment more than ever in order to continually be successful. I cannot do it alone, I require each and every member of our One Team to work alongside me and ensure that our philosophies remain consistent. I assure you that the workplace environment will continue to be open, fair, and all employees are treated with the respect and professionalism that all of you deserve. We will continue to provide competitive compensation and job security to our employees. We will also continue to promote two-way communication amongst management and employees. I encourage each of you to utilize our open door policy, and please contact myself or any member of the executive management team at any time should you have questions or concerns about anything pertaining to the workplace. We want to continue to be the leaders in our industry and excel in each area, through teamwork. Let us never forget the primary reason for our success and the opportunity for continued growth for all of us….our Customers! I thank each of you for all of your efforts, hard work and dedication; together we will continue to be leaders in the marketplace providing a first class product and continuing to win our customer's confidence and loyalty each and every day. Happy Fourth Birthday to each member of the Cargojet Team! Thank you, Ajay K. Virmani President & CEO
Transcript
T h e N e w s l e t t e r f o r E m p l o y e e s o f C a r g o j e t / S t a r j e t
It is hard to believe that we have just recently, on February 21st,
2006, celebrated Cargojet’s Fourth Birthday! What an exciting
ride it’s been over the past four years, we have experienced
tremendous growth and achieved many successes over these years.
Let me, first of all, take this opportunity to congratulate and thank
you all personally for making Cargojet a true success story in the
Canadian Aviation and Cargo business. Excellent teamwork
combined with our concept of “ONE TEAM” is the primary reason of
Cargojet’s dominant position in the Canadian cargo market today.
Every single one of us has worked very hard in our own
individual areas of responsibility to make this company the success
that it is today. Collectively, these efforts come together to provide
an unparalleled level of service to our Customers. This helps
build Cargojet’s position as the dominant and growing air cargo
carrier in Canada. We never take our customers business or trust
for granted but continue to earn their respect.
As, we are embarking into our fifth year as an organization, we
have to combine our efforts and our commitment more than ever in
order to continually be successful. I cannot do it alone, I require
each and every member of our One Team to work alongside me
and ensure that our philosophies remain consistent. I assure you
that the workplace environment will continue to be open, fair,
and all employees are treated with the respect and professionalism
that all of you deserve. We will continue to provide competitive
compensation and job security to our employees. We will also
continue to promote two-way communication amongst management
and employees. I encourage each of you to utilize our open door
policy, and please contact myself or any member of the executive
management team at any time should you have questions or
concerns about anything pertaining to the workplace. We want to
continue to be the leaders in our industry and excel in each area,
through teamwork.
Let us never forget the primary reason for our success and the
opportunity for continued growth for all of us….our Customers!
I thank each of you for all of your efforts, hard work and
dedication; together we will continue to be leaders in the
marketplace providing a first class product and continuing to win
our customer's confidence and loyalty each and every day.
Happy Fourth Birthday to each member of the Cargojet Team!
Thank you,
Ajay K. VirmaniPresident & CEO
“SAFETY MANAGEMENT SYSTEM”
In 2005, Transport Canada issued a revised Civil Aviation Framework for Canada and committed to theimplementation of Safety Management Systems (SMS) in aviation organizations. At the most fundamental level the aim is to improve safety through pro-active management rather than reactive compliance with regulatory requirements.
A Safety Management System (SMS) is a data-driven, business-like approach to enhancing aviation safety. It is a systematic, explicit and comprehensive process for managing safety risks. SMS programs are based on the factthat there will always be hazards and risks, so proactivemanagement will be required to control these before theyhappen or lead to mishaps. An SMS program is “woven”into the company organization, and as such, it becomespart of a culture in the way people do their jobs.
On the whole, an SMS will oversee a lot of the functionsinside of a company. It will manage how departments function together, it will help to assess risk and risk manage new or existing ventures, it will oversee emergency measures, be a company quality assurance tool and it will continue to manage incident and/or accident reports.
What SMS will not do is change the way we operate our aircraft. It will not change the way we maintain our fleet andcertainly will not change the way we load our planes.
This safety culture has four main areas associated with it:
1) It will be an informed culture whereby employees company-wide understand the hazards and risks associated with our own operation and continually identify and overcome threats to safety.
2) It is a “just” culture where errors will be understood and wilful violations will not be tolerated. Employees know and agree on what is acceptable and what is not.
3) It is a reporting culture were we encourage our employees to voice safety concerns. Those concerns, in turn, are analyzed and appropriate action is taken.
4) Most importantly, SMS is a learning culture. We need tocontinually update staff on safety issues and ensure that reports are disseminated so that everyone can learn from them. We can accomplish this through our base safety meetings.
We all need to embrace the overall concept and culture ofSMS in all of our respective areas. Be supportive of theSMS concepts and flows. These concepts and cultures are designed to bring us all together and produce an evenplaying field for everyone.
Don HughesDirector, Safety Management Systems and Security
“NEW INTERNATIONAL ALLIANCES/PARTNERSHIPS”
Cargojet enjoyed a strong year of international growth in 2005 eclipsing our 2004 results by 24%.
This accomplishment was achieved through a tremendous amount of hard work by the Cargojet
team across Canada. We were also successful in adding eleven new partner carriers to our
current eleven for a total now of twenty two; on our network which continues to
expand the Cargojet brand both in Canada and globally.
Many of these carriers recognize the value of working with us due to our extensive domestic route
network and commitment to providing a first class customer service. Over the weeks and months
ahead we will continue to further develop these relationships to provide a seamless service.
Bermuda continues to perform well with our core customer base. Recently, we established a road
feeder service from Toronto to Newark, New Jersey, which now links the Canadian marketplace to
this growing market. Providing the only “all cargo” service to this island makes us an important link
to the US and Canadian main lands. We look forward to growing more prospects to this region.
Gord JohnstonVP International & Strategic Development
“THE PEOPLE IN FLIGHT OPERATIONS”
I am very honoured to be the Chief Pilot at Cargojet andwould like to take this opportunity to present a brief profileof the Flight Operations group.
Starting with management, the names George Sugar (VicePresident Flight Operations), Angela Campbell (Director, In-Flight), and Sonia Ceci (Manager, Flight OperationsAdministration) are as recognized and respected in aviationas Ajay, Dan, and Jamie are in business.
Working with me is Assistant Chief Pilot Steve Cantwell.Steve and I have known one another since we first flewtogether on the Boeing 727 ten years ago. He has manyyears of experience as a Captain, First Officer, and SecondOfficer, as well as an extensive training background. There is a continuous flow of information between us andfrank discussions prior to any policy decisions. While oftenseparated geographically by thousands of miles, it is notuncommon for George, Steve, and I to have discussions via Blackberry. This has been an invaluable tool for us, particularly for round table discussions, and has optimizedour time management.
Training Manager Mark Harper heads a department where the average experience level is twenty years flyingexperience with ten years on the Boeing 727. Our mostexperienced Captain is Fred Thompson weighing in at40,000 hours flight time - twice that of an average careerpilot’s lifetime total. To put this in perspective, if you wanted to match Fred you would have to sit at the controlsof an airplane 24 hours a day, 7 days a week, for four and a half years.
Our 90 line pilots also have a lot of experience. A third of the Captains have over a decade on the 727. This experience level is rarely seen at a 4 year old airline and is well above the industry norm. The First and Second Officers each bring their own strengths from their diversebackgrounds. These three man teams are our front line, where profits can be made or lost by their decisions, andaircraft handling techniques can change fuel consumptionby a thousand pounds or more on a single leg. They do a terrific job and are one of our greatest assets. I am proudof them and proud to be one of them.
As Chief Pilot it is my job to ensure regulatory complianceand oversight of the pilots, but in the Cargojet Team concept it doesn’t stop there. There are constant businesschallenges requiring Flight Operations insights and co-ordinated efforts with other departments to reach optimum solutions. There is job satisfaction in making decisions for the collective good, and I have found the other department heads to be friendly, intelligent, and motivated. They tackle problems from different angles allowing us to work well together.
I look forward to working closely with this fine group of people as we pursue future opportunities.
David MooreChief Pilot
David Moore, Ajay & Dan with the Toronto Raptor
“CONTINUING TO UPGRADE THEFLEET OF BOEING 727’S”
“INFOJET - THE NEW IT SYSTEM”
NO. 2 ENGINE ACET
NO. 1 & 3 ENGINE ACOUSTIC NOZZLE
NO. 1 & 3 ENGINE ACOUSTIC INLET
The latest addition to the Cargojet fleet is 727-200, C-GCJY which
entered service on February 20, 2006.
The significant difference on this aircraft is the incorporation of
the Quiet Wing system. This modification incorporates three
primary changes to the aircraft: addition of winglets, adjustment
of the trailing edge wing flaps, and modification of the engine
exhaust nozzles.
The purpose of the winglets and flap modifications is to improve
the aerodynamic efficiency of the wing. This results in a typical
fuel burn decrease of 6%, increased payload range in the order
of 450 nautical miles, a 2000 ft. increase in maximum cruise
altitude, improved climb performance, and a reduction in takeoff
and landing field length allowing higher payloads in and out of
airports with shorter runways. The engine exhaust modifications
allow the aircraft to meet Stage 3 noise limitations and also
contributes to the aerodynamic performance.
This aircraft will provide a reduction in operating costs with the
added benefit of improved payload capability particularly at
airports where runway performance would limit a standard aircraft.
Al PidgeonSenior VP Airways
We are very pleased with the number and quality of entries
received from the Cargojet family to name our new system. All
entries reflected the Cargojet vision, goals and philosophy. The
winning entry “INFOJET” was submitted by Sandy Stares. Sandy
is a load planner in Halifax. Congratulations to Sandy, the winner
of a laptop!
Cargojet began development of a new IT system to replace its
existing customer booking, load planning and invoicing systems in
2005. This new operational system, “InfoJet”, is a simple and easy
to use internal air cargo management system. This web enabled
system is comprehensive, scalable and will meet the growing
needs of our business. The implementation of this system will
support the network wide operations of Cargojet at all of our
stations allowing us to manage the key customer service
functions such as bookings, capacity, load planning, flight
planning, airwaybill stock control in a more efficient and
integrated fashion. The system will allow for better controls,
improve operational productivity and enable us to meet all
company, industry and IATA standards. It will provide for improved
operational performance through reduction in errors and
discrepancies and eliminate duplication and redundancies.
This new system will be launched in the early second quarter of
2006, after almost one year of development and internal training
and will also provide more timely and accurate management
information reports and other management tools to allow us to
manage the business more cost-effectively.
Anju VirmaniChief Information Officer
“A UNIQUE STATION WITH A UNIQUE STAFF”
A unique station with a unique staff of 17, a station whichhas gone through many changes and challenges over the years.
A station where their leader Franco Caparelli guides andleads them to nightly on time departures with the help of his supervisor, lead hands, regular part time and casual staff who are cross utilized in every area of the operation. Teamwork is vital to the operation as the staffwork and deal with four different locations. A staff thatvaries in ages and backgrounds, a great mix of youth andexperience.
Pawel Mrowczynski - “The Prince” who began as a parttime forklift operator, and worked his way to become theYUL supervisor.
Nicholas Brosseau - “The Rebel” -, who was hired at 18years old, has worked his way to YMX Lead Hand, maintains On Time Departures nightly.
Terrence Mackinnon - “The Old Man” - YUL lead handthat has been around since the good old days of CanAir.
Philippe Blais - “The Sunshine Kid” - who has taken overthe morning operation since May 2005, and has become animportant piece of the puzzle.
The MTCE Crew - Dorian “The Doctor” Pearce. - John“The Star” Marshall - Philippe “The Rookie” Larose.Great team that nurse our fleet back to health, are truly considered part of the YUL/YMX family. At times overlooked but never forgotten.
Franco “Big Daddy” Caparelli - Who has been the StationManager since June 2000. His dedication and commitmentto the Cargojet family cannot ever be disputed. Frank hasnever backed down from a challenge, does whatever isnecessary. Often will be found working side-by-side withhis staff packing containers and bellies of the aircraft.
Frank ensures he treats every staff member respectfully andappreciates everything they do for him, his station, thecompany and especially our customers.
The rest of the Crew - Martin, Sasha, Greg, Edward,Jason, Sterling, Marc, Daniel, Samuel, Adel, Joe, Eric,Narges.
To all the above-mentioned staff, I thank you and appreciate all your hard work, without each one of you; wecould never achieve our goals.
Glad to have you part of the YUL family.
Eddy & FrankYUL Station
YUL Team
John Marshall
Dorian Pearce
FEELING A BIT “STRESSED OUT"?
Feel like you don’t have enough timeto get everything you need done?You're not alone. The fast pacednature of the airline industry can beboth exciting and overwhelming.Trying to balance workplace realitieswith personal life can be challengingat the best of times. Learning tomanage stress through effectivetime management and recognizing
burnout will go along way to help manage work demands.
Ever notice how some people respond to stress much better than others? They likely rely on some of the followingtips to help them stay calm and effective in high-pressuresituations. Your doctor is not kidding when he or she praises the benefits of regular exercise, enough sleep and abalanced diet. Each of these will ensure you have enoughenergy to get you through the day, providing your bestdefense against stressful situations. Taking short breaksthroughout the day and minimizing interruptions when youhave something important to do will also enhance your daily efficiency contributing to a reduction in stress levels.The benefits of thinking positive and learning to controlworry cannot be over estimated. By focusing on the positive things in your life rather than on the negative you’llbe in a better position to put the stress related incident into perspective. Managing your time wisely can also helpreduce the likelihood of feeling “stressed out”.
Do you ever find yourself overwhelmed by the number ofthings you have to do? Do you find the time flies by andyou have not accomplished anything you had hoped to?Perhaps effective time management will help you get morethings done each day. Getting organized does not comenaturally, it takes some effort. Try to plan each day. Keep a“to-do” list or daily planner, putting the most importanttasks first. Break large time-consuming tasks into smallertasks working on them a few minutes at a time until you getthem done. Combat procrastination by planning to work ona dreaded task for no more than 10 minutes each day. Takethe time to outline what you do on a daily or weekly basisto see what you’re spending your time doing. By reviewingyour daily routines, you can look for time that can be usedmore effectively. For instance how often have you arrived
at work or at home and started off by checking your messages, responding to each one as you review them only to find that you lost track of all your other priorities that were planned for that day. Rather than responding toeach as you get them, review all of your voice messages,paper mail and e-mails before responding to anything.Prioritize the ones that require your immediate attention,deferring the ones that can be dealt with later on.Developing a daily or weekly schedule can help you accomplish far more and keep you organized. When developing a schedule, it is important to include time forunpredictable interruptions and equally important to allowtime to work free from interruptions. Making some simpleadjustments will help you manage yourself better helpingyou reduce your overall level of stress. It is however important to recognize your limits and know when you need help in times when your stress level reaches anunmanageable state.
If you feel too overwhelmed and drained to even try any ofthe suggestions above, you should consider looking intothe possibility that you are “burnt out” or depressed. Inwhich case, talk to your supervisor or contact us in humanresources. You can also contact the Work-Life BalanceEmployee Assistance Program (EAP) for confidential assistance, any time, day or night. Call toll free at1.877.630.6701.
HR Quick Tip: Did you know smoking is associated withheightened stress? Did you know that our benefit plan provides coverage and assistance to help you stop smoking? To find out more, call GWL at 1.800.263.5742weekdays between 8:00 a.m. and 7:00 p.m. EST. You’llneed our policy and your certificate number, each of whichcan be found on your green wallet card.
Kiran BenettManager, Human Resources
“BON JOVI TOUR"Starjet successfully completed flying for the
Bon Jovi World Tour in January, 2006
“CELEBRATING HAROLD SHIPP’S 80TH BIRTHDAY"
Harold Shipp, a well known & respected builder based in
Mississauga, Ontario celebrated his 80TH Birthday
aboard Starjet.
Ajay welcomes her Worship Hazel MacCallion, Mayor 1,
(Mississauga) onboard Starjet.
“THE NEW FLIGHT OPERATIONS DEPARTMENT"
Dear All,
I am pleased to announce the following reorganizationchanges that reflect promotions and appointments alongwith the changes in responsibilities.
With Cargojet’s philosophy to promote from within whenever possible, I am extremely pleased to see that wehave tremendous depth in our organization when it comesto in depth knowledge in every department.
Please join me in congratulating and wishing the followingindividuals the very best in their new roles:
As you may be aware, Richard Wells and Ralph Gilpin-Payne have both left the organization to pursue other opportunities. We were extremely fortunate to havehad the expertise of these two individuals in the start up of the Airways division, please join me in wishing them the very best in their future endeavors.
Best regards,Ajay Virmani
Sonia Ceci Manager, Flight Operations
Administration
Angela CampbellDirector, In-flight Service
Jason AllenDirector, Operations
Bill JohnsonManager, Dispatch
Dave FisherManager, Crewing
George SugarVice President, Flight
Operations David MooreChief Pilot
Steve Cantwell Asst. Chief Pilot
Mark Harper Manager, Training and
Standards
Kelvin ToddSupervisor, Flight Engineer
“WELCOME ALL TO OUR ONE TEAM"...
Robert PotvinCaptain
Jim FisherSenior Director Strategic
InitiativesYYZ
Mark McConnellCaptain
William KnoxCaptain
Brian HendersonCaptain
John YatesSecond Officer
Mark KoornneefSecond Officer
Michael HolmesSecond Officer
Nelson LionSecond Officer
Bartelt Van EssenSecond Officer
Mike SchermanhornSecond Officer
Daniel CremerSecond Officer
Jason HagartySecond Officer
Alex RomanSecond Officer
Mike StevensonSecond Officer
Anthony PongraczSecond Officer
Rick CaravaggioSecond Officer
Randell BondSecond Officer
James CockburnSecond Officer
Alex KaneAvionics Engineer
YHM
Dan ArmstrongAircraft Engineer
YHM
Mike OnateAircraft Mechanic
YHM
Michael AdamMCCYHM
Tracy ErosMaintenance Supervisor
YEG
George GallentMaintenance Engineer
BDA
Alex BussieresSupervisor, Operations
YOW
Kelly HolmesAirways Billing Coordinator
YYZ
Jana FawcettGround Handler
YOW
Jessi StuderMaterial Control
YHM
Daniel RaymondCargo Handler
YOW
Sasha ReilAirways Billing Coordinator
YUL
JETBITS . . .
SHARE WITH US . . .Jet Vibes is an employee publication of Cargojet /Starjet. Your stories, ideas, pictures and comments are welcome. Next issue will be our Spring Issue.
Please send contributions to:c a r g o j e t c o m m u n i c a t i o n s @ c a r g o j e t . c o m
Merchandise For Sale! Please complete order
form and forward to marketing dept.
BABY GALLERY . . .
Hans Sachs, former Cargojet QualityAssurance and Training Manager, lost hislengthy two year battle with Leukemia on February 23, at the age of 59.
Having joined us in September 2003 he wasrecognized for his expertise and contributedsignificantly to the operation - developing theCargo Operations Manuals which are trulyamong the finest in the industry (Menloadvised they were the best they had seen).
Hans will be remembered for the unforgettableimpression he left with everyone who had the pleasure to meet him. His warm and gentle personality was a true addition to theCargojet family and has been sorely missedsince his departure due to the illness. Tomany, Hans was not just a colleague, but a friend.
Hans fought hard over the past two years with extended periods of hospital time andinvasive forms of chemo treatments. Hansnever surrendered to therapy failures andremained constantly optimistic in the face ofthis terrible disease - a true testament to hischaracter and to the support of his family and friends.
Hans leaves behind his wife Esme and daughter Martha.
WE SADLY MISS ...
Former Prime Minister Paul Martin and wife Sheliah with the Starjet crew.
Wedding Bells are going to chime ...
Congratulations to Roberta - (HR)& Steve on their recent engagement
More good news for the aviation gene pool;Bart, his wife Kate and new daughter Sophiaare all doing well, and our congratulations andbest wishes go out to them. It must be springsoon, everyone’s having babies!
Baby Van Essen
Another successful Election Campaign Charter
operated by Starjet
Beautiful little Olivia belongs to proud parents Jason & Tina Allen!
Baby Olivia!
Congratulations to Jyoti & Manpreet Narangas they announce the birth of their
