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The Office of Information Technolog OITConnect Awareness Briefing November, 2011
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The Office of Information Technology
OITConnect
Awareness BriefingNovember, 2011
The Office of Information Technology
Today’s Services and Support Links
The Office of Information Technology
OITConnect
Our goals have not changed:•Improve service and turnaround to UTSA•Identify areas and processes that need improvement•Track all work across OIT to ensure timely resolution
The OITConnect solution:•Establishes a single customer service presence•Establishes a single point of contact for customers•Establishes a single web-based system for customers to interact with when requesting services from OIT
The Office of Information Technology
12-Plus Phone #’sto remember
OITConnect
A single point-of-contact for OIT servicesA single point-of-contact for OIT servicesTargeting January 2012Targeting January 2012
Over 17 Forms forService Requests
Self-Service PortalSimplify Forms
Chat
OITConnect(Single Phone Number)
Today
Web PortalWeb
Portal
Break/FixService Requests
Walk-up Desks5-Plus Walk-up Service Desks
The Office of Information Technology
Single Customer Service Framework
Questions
