THE PERSON Criteria Essenti al / Desirab le Method of Assessment Qualification Level 2 standard of education (e.g. GCS) or equivalent experience E Holds a relevant professional qualification such as SDI - Service Desk Analyst E Holds a relevant Microsoft Certification – (e.g. MCSA/MCSE) D Has a current (V3) ITIL Foundation qualification E Knowledge & Experience Possesses a good knowledge of ICT and knowledge of several generic desktop software tools E Experience of working on a busy service desk D Experience of working in an ITIL framework environment D Experience of using information to develop solutions and solve problems E Knowledge of the broader activities of Essex Fire & Rescue Service D Skills & Abilities Capable of keeping up to date with industry technologies E Able to monitor and evaluate procedures/processes to recommend improvements and implement them where necessary E Able to work autonomously, with direction taken from ICT strategy and line manager on a monthly basis E Able to absorb new information and apply it effectively E Excellent written and verbal communication E THE PERSON THE PERSON ICT 2 nd Line Service Desk Technician
Transcript
THE PERSON
Criteria Essential /
Desirable
Method of Assessment
QualificationLevel 2 standard of education (e.g. GCS) or equivalent experience
E
Holds a relevant professional qualification such as SDI - Service Desk Analyst
E
Holds a relevant Microsoft Certification – (e.g. MCSA/MCSE)
D
Has a current (V3) ITIL Foundation qualification E
Knowledge & ExperiencePossesses a good knowledge of ICT and knowledge of several generic desktop software tools
E
Experience of working on a busy service desk DExperience of working in an ITIL framework environment DExperience of using information to develop solutions and solve problems
E
Knowledge of the broader activities of Essex Fire & Rescue Service
D
Skills & AbilitiesCapable of keeping up to date with industry technologies EAble to monitor and evaluate procedures/processes to recommend improvements and implement them where necessary
E
Able to work autonomously, with direction taken from ICT strategy and line manager on a monthly basis
E
Able to absorb new information and apply it effectively EExcellent written and verbal communication skills, able to communicate effectively with both technical and non-technical colleagues at all levels internally, and externally where needed.
E
Confident in using ICT systems such as Word, Excel, Outlook, PowerPoint
E
Able to plan, manage and review tasks for self, excellent time management and planning and organisation skills
E
Excellent interpersonal skills, able to communicate effectively and professionally
E
Able to support changes in service provision in a positive and constructive manner
E
Able to work independently and seek advice and guidance when needed
E
Other
THE PERSON
THE PERSONICT 2nd Line Service Desk
Technician
THE PERSON
The ability to travel around the county may be required E Application Form
Working within a rota to cover core business hours and potentially operational support shift change-over
E Application Form
Willingness to work flexibly E Application FormCommitted to safeguarding and promoting the welfare of children, young people and vulnerable adults
E Application Form
Contribute to a positive working environment ensuring commitment to equality and diversity
E Application Form
Competency Level
Insp
ire
LeadershipMotivates and empowers others…
B
Effective CommunicationIs open and honest…
B
Adaptability & ChangeSeizes opportunities to improve things…
B
Enga
ge
Develops Self & OthersIs always seeking to improve…
B
TeamworkingIs a team player…
B
Commitment to Diversity & Professional IntegrityActs with integrity…
