The post office symbols report jan 2013

Copyright © 2012 HIM Ltd

Helen Fricker, him!

Copyright © 2012 HIM LtdCopyright © 2012 HIM Ltd

Wholesale head office contact details07

The wholesalers

The grocery market01

The convenience channel02

A Symbol and Independent defined03

The symbol groups04

Symbol head office contact details05

2

06

Copyright © 2012 HIM Ltd3

The UK Grocery Market is worth £156.8bn

It is expected to reach £184bn by 2016

Source: IGD Research 2011

The grocery market01

Copyright © 2012 HIM LtdCopyright © 2012 HIM Ltd4Source: IGD Research 2011

The convenience channel02

Copyright © 2012 HIM LtdCopyright © 2012 HIM Ltd5

Managed convenience»McColls»One Stop

Incl Supermarket Convenience stores»Sainsbury’s Local»Tesco Express»Little Waitrose»M-Local»M&S Simply Food

Co-operatives» The Co-operative» Regional Co-op’s

Symbol groups»Budgens»Lifestyle Express»Londis»Mace»Nisa»Premier»Spar»Best-One»Simply Fresh»Sugro»Costcutter»KwikSave (part of Costcutter group)»Today’s

Forecourts stores»BP (Connect & Simply Food)»Esso (On-the Run and Snack & Shop)»MRH»Shell(managed & symbol retailers also have stores on forecourts)

Independent/Unaffiliated stores



An independent retailer that is a member of a larger organisation known as a “symbol group operator” (such as SPAR and Londis).This segment comprises all independent and multiple retailers that are affiliated to a symbol, fascia or franchise group.

+ A branded shop fascia+ Advantageous buying terms+ Access to own brand ranges+ IT and logistical support+ Marketing and promotional programmes+ Professional guidance and advice+ Financial support+ Deliveries- Buying and contract terms- Restrictions on range, pricing, promotions etc.- Fees

Symbol stores (16,407 in UK)

These are stores that are individually owned and managed. The owner is free to choose the name of the store, where they source their goods from, the pricing etc. They are responsible for the complete running costs, any refurbishing etc., and keep all profit.

+ Free to choose stock+ Can shop around for best deals+ No fees/keep all profit+ Can choose opening hours-Have to visit a cash & carry (therefore removed from business)-Have to finance everything themselves-Won’t get best prices on products-Long term decline of stores as many move to symbol groups/buying clubs

Independent stores (19,237 in UK)


Worth £13.6bn Worth £6.6bn

A Symbol and Independent defined03

Copyright © 2012 HIM LtdCopyright © 2012 HIM Ltd Source: convenience store fascia focus 2012, WRBM 2012*includes 102 supermarket stores

**includes KwickSave

The symbol groups04

There are over 16,400 symbol stores in the UK


Basics:

Store no’s: 2,570

Fascia: Spar

Min. store size: 600 sq. ft.

Min. contract length: none

Joining/membership fee: none

Delivery/Min. order commitment: dependant of agreement with wholesaler, 6 days a week (see next slide for explanation of wholesalers)

Can retailers use local suppliers?: Yes, they are encouraged to offer appropriate produce from local sources

Support offered

Financial assistance: variety of packages and credit terms dependant on wholesaler

Promotions: 35 national Real Deals promotions every 3 weeks, with point-of-sale advertising kits. Themed point-of-sale kits for key calendar events

Communication: TV, radio and leafleting

Field teams: Business Development Managers visit regularly to offer advice on a variety of topics

Epos: SPATPoS, EFTPoS and WEBSPAR available on weekly rental packages

Own label: over 900 lines in 3 ranges (S Budget, Standard and Our Very Own)

Planograms: provided to fit each category

Other support: category management offered by all wholesalers. HR online support

Staff training: ‘SPARkling service’ – training scheme for staff based on a train the trainer approach

Source: convenience store fascia focus 2012, retailer website



Female 54%

Male 46%

16-24 13%

25-34 16%

35-54 33%

55yrs+ 37%

Ave age 47yrs

ABC1 50%

C2DE 50%

40% smoke 75% drink alcohol 43% own a cat/dog

Average basket size = 2.7 items

Retired Greys 24%

Busy Provider 16%

Child-free couples 13% Bought something on impulse 11%

At Home Mums 14% Bought something on promotion 18%

Young free and single 6% Failed to buy an intended item 4%

Student 5% 3.7 times per week.

On average shoppers visit

Shopper profiles

Impulse, promotions & fail to buy

Shopper missions Top 5 category purchases "Here Today"

Average trip spend

£5.59

Shopper lifestage

25%

18%

17%

17%

15%

Newspapers

Cigarettes

Milk

Soft Drinks

Confectionery

42%

39%

14%

12%

6%5%

1% 1%

Newsagent

Top up

Treat

Food to go

Services

Meal for tonight

Gifting

Entertaining

The shopper

Source: CTP Spring 2012


Weaknesses

•High store numbers mean sales teams may struggle to visit stores regularly•4% of shoppers fail to buy an intended item (in line with the average c-store shopper)

Threats

•Newsagent is there main mission but others are more valuable (e.g. Top-up) so offer may need to be improved to drive their ‘top-up’ credibility

Opportunities

•Expanding quickly •On-going own label developments•Grow the Top-up mission

Strengths

•No joining fee•No minimum contract•Nationally and internationally recognised name •Regular deliveries•Complete supply solution allowing retailer to stay in their business•High standards of staff training



Basics:

Store no’s: 2,700

Fascia: Premier (big and medium stores), Premier Express (small)


Min. contract length: 3 years


Deliveries: free and also ability to top up at Booker wholesale

Min. order commitment: £500


Support offered

Financial assistance: Offer ‘added value service’, a range of services and equipment (shop fitting, POS, insurance etc.)

Promotions: 4-weekly promotions with seasonal overlays. Also prize draws and online competitions. POS and ‘key points’ loyalty card and discounts on food to go with Bake n Bite.

Communication: regional advertising, local media including ‘The sun’ giveaways, leaflets.

Field teams: regular visits from one of their 100+ Business Development Managers to offer support and merchandising advice.

Epos: available

Own label: Europshopper (entry level range offer 30% POR) Happy Shopper, Farm Fresh and Butcher's Market

Planograms: provided

Other support: planners use high tech equipment to design store based on local area.



Female 51%

Male 49%

16-24 14%

25-34 17%

35-54 33%

55yrs+ 35%

Ave age 46yrs

ABC1 40%

C2DE 60%



Retired Greys 23%

Busy Provider 17%






Shopper profiles



Average trip spend

£5.47

Shopper lifestage

28%

22%

22%

21%

18%

Newspapers

Cigarettes

Milk

Soft Drinks

Confectionery

48%

38%

15%

9%

8%4%

1% 1%

Newsagent

Top up

Treat

Food to go

Services

Meal for tonight

Gifting

Entertaining

The shopper



Weaknesses

•3 year minimum contract•C.100 BDM’s for 2,700 stores could means visits not very frequent/efficient

Threats

•1 in 2 shoppers on a newsagent mission but others are more valuable (e.g. Top-up) so offer may need to be improved to drive their ‘top-up’ credibility

Opportunities

•Growing success of ‘Euro Shopper’ brand•Improved forecourt concept

Strengths

•Low minimum order commitments•Low minimum store size requirements•Ability to top up at local Booker depot•Very high shopper visit frequency



Basics:

Store no’s: 2,511 (.c950 stores/ 1,551 club members)

Fascia: Best-one (standard), Best-One Express (forecourts & <1k sq ft), Best-One Extra (large)

Min. store size: none


Joining/membership fee: one off admin charge

Deliveries: 1-2 times a week as required

Min. order commitment: subject to store turnover


Support offered

Financial assistance: free fascia and help with developing other services

Promotions: promotional calendar, 4-weekly promotions build around BOGOFs, multibuys and Great Value line.

Communication: free POS, monthly ‘Best Talk’ magazine for retailers

Field teams: Business Development Manager offers help with store design, insurance, Epos, ordering etc.

Epos: specially designed to enhance retail performance

Own label: 500 products under the ‘Best In’ label

Planograms: free

Staff training: comprehensive training for all new members and on-going support on category management, security etc.



Weaknesses

•3 year minimum contract•One off admin fee•Only 1-2 week delivery

ThreatsOpportunities

•New Coventry chilled depot means no longer suing 3rd party distributors •Development of new premium fascia

Strengths

•No minimum store size required•All BDE’s have retail experience so have first hand knowledge of how to run a retail business •Ability to top up at local Bestway depot



Support offered

Financial assistance: range available to assists in capital expenditure

Promotions: 3 weekly ‘counter attack’ , quarterly ‘winners’ promotions and own label

Communication: ‘Retail Matters’- monthly magazine for advice for retailers

Field teams: regular visits from Field Sales Teams

Epos: some provided free of charge, other help with funding available

Own label: 350 lines across 9 brands

Planograms: category focused and revised each year

Other support: compliance audits and up to £1k cash back

Staff training: training for all new members

Basics:

Store no’s: 2,198

Fascia: Lifestyle Express/Drinks Express (4 formats- transient, neighbourhood, Beers/Wines/Spirits (BWS) and impulse)


Minimum contract length: 3 years

Joining/membership fee: none but some retailer contribution on certain fascia's

Deliveries: mainly C&C but some do deliver




Female 50%

Male 50%

16-24 15%

25-34 17%

35-54 35%

55yrs+ 33%

Ave age 46yrs

ABC1 28%

C2DE 72%



Retired Greys 20%

Busy Provider 15%






Shopper profiles



Average trip spend

£4.96

Shopper lifestage

31%

25%

16%

15%

15%

Newspapers

Cigarettes

Soft Drinks

Alcoholicdrinks

Confectionery

53%

31%

13%

10%

9%

3% 1%

Newsagent

Top up

Treat

Food to go

Services

Meal for tonight

Gifting

The shopper



Weaknesses

•3 year minimum contract•Retailers have to visit C&C for products so are taken away from their business•Few shoppers buy on promotion and on impulse

Threats

•1 in 2 shoppers on a newsagent mission but others are more valuable (e.g. Top-up) so offer may need to be improved to drive their ‘top-up’ credibility

Opportunities

•Highly successful own-label range•Continually extending the Cash Back programme•Grow the top-up mission•High % of shoppers drink alcohol so a good BWS offer is a must

Strengths

•No joining/membership fee•Cash back on compliance•4 formats based on location•High shopper visit frequency



Basics:

Store no’s: 1910

Fascia: Londis

Min. store size: 1,000 sq. ft.

Min. contract length: 3 years, 90 days notice

Joining/membership fee: free with £31 weekly fee for those needing extra support

Deliveries: 4 days a week with time slots, no delivery surcharge

Min. order commitment: 150 cases, £3500 a week


Support offered

Financial assistance: free fascia and window graphics. Contribution given to those who want more

Promotions: 3 weekly, 17 a year, 4 week buying in period

Communication: 500 free consumer leaflets and prize giveaways in Daily Star/Express.

Field teams: Regional Sales Managers offer support

Epos: Hand held trading device (HHT) for ordering or Londis Manager system. Torex available

Own label: 350 lines across ‘Supervalu’ range and over 50 'Good Value' lines

Planograms: available

Other support: Loyalty payment of up to 4.5% off purchases per quarter. Extensive information online available

Staff training: courses available to up skill



Female 58%

Male 42%

16-24 14%

25-34 14%

35-54 35%

55yrs+ 36%

Ave age 47yrs

ABC1 37%

C2DE 63%



Retired Greys 21%

Busy Provider 13%






Shopper profiles



Average trip spend

£6.00

Shopper lifestage

27%

21%

19%

17%

16%

Newspapers

Confectionery

Milk

Cigarettes

Soft Drinks

37%

40%

18%

14%

10%

5%

1% 1%

Newsagent

Top up

Treat

Food to go

Services

Meal for tonight

Gifting

Entertaining

The shopper



Weaknesses

•Minimum store size •Minimum contract and notice period •Minimum order commitment•Weekly fee for some retailers •

Threats

•2 in 3 shoppers are of a lower demographic so have less income to spend

Opportunities

•Fast growing own label range•Investments in chilled delivery fleet•Grow basket size with tailored promotions and impulse lines

Strengths

•Free membership (for the majority of retailers) •Flexible package•Loyalty payments•Free fascia and window graphics•Top-up bigger than newsagent mission•Only 2% fail to buy an intended item



Basics:

Store no’s: 1,620

Fascia: Costcutter (standard), myCostcutter (premium), Kwiksave (back to basics)

Min. store size: none but must meet min distribution requirements


Joining/membership fee: £1,000 annual fee

Deliveries: 3+ a week, ‘premier service’- 3-6 day delivery on 3k lines

Min order commitment: 200 cases for mixed ambient, 100 cases mixed chilled

Can retailers use local suppliers?: yes and Costcutter help to set up agreements

Support offered

Financial assistance: dependant on individual retailer turnover, weekly spend and contribution

Promotions: 3 weekly programme, ‘4 day specials’ with deeper discounts

Communication: free POS kit and leaflets. TV adverts, facebook, twitter and youtube channel

Field teams: 75+ Regional Managers on the road

Epos: bespoke CPoS system

Own label: 400 value lines, 110 Costcutter own label

Planograms: free store specific from category management

Other support: development team gives full store appraisals

Staff training: on-going in store training, trialling ‘Costcutter Diploma in Convenience Retailing



Female 49%

Male 51%

16-24 14%

25-34 15%

35-54 33%

55yrs+ 38%

Ave age 48yrs

ABC1 34%

C2DE 66%



Retired Greys 25%

Busy Provider 15%






Shopper profiles



Average trip spend

£5.24

Shopper lifestage

30%

23%

22%

19%

17%

Newspapers

Cigarettes

Confectionery

Milk

Soft Drinks

34%

41%

10%

6%

6%2%

1% 1%

Newsagent

Top up

Treat

Food to go

Services

Meal for tonight

Gifting

Entertaining

The shopper



Weaknesses

•Annual membership fee•Minimum order commitment•Minimum distribution requirement•Low basket size considering large proportion of shoppers on a top-up mission

Threats

•Possible merger with Asda (amongst others) may cause disruption to deliveries •Nisa targeting their members

Opportunities

•Trialling ‘Costcutter Diploma in Convenience Retailing’ •Increase basket size with more tailored promotions•Impulse sales can be grown

Strengths

•No minimum store size•Revamped consumer marketing•Dominant top-up mission



Basics:

Store no’s: 844

Fascia: Nisa Extra (large), Nisa Local (standard), Loco (smaller, allows fascia in area close to existing Nisa)

Min. store size: 1,000 sq. ft.

Min. contract length: none, 6 months notice

Joining/membership fee: £71 min joining fee

Deliveries: up to 6 days a week

Min. order commitment: 300 cases ambient/100 cases for temperature controlled goods

Can retailers use local suppliers?: Yes, a new sourcing manager in place to allow for centralised invoicing

Support offered

Financial assistance: Symbol Group Development fund – money available to develop store through loyalty to Nisa

Promotions: 3 weekly, consumer led

Communication: consumer leaflets and TV advertising. Retailer magazine

Field teams: Retail Development Manager, store development and fresh food development teams

Epos: available

Own label: wide range of Nisa Heritage, Select and Value

Planograms: provided based on category information and shopper insight

Other support: mystery shopper scheme do quarterly audits. Online ordering, email updates and telephone support 7 days a week.

Staff training: RetailPlus- age related sales, food safety, security, loss prevention, customer law, customer service



Female 59%

Male 41%

16-24 13%

25-34 18%

35-54 39%

55yrs+ 31%

Ave age 45yrs

ABC1 48%

C2DE 52%



Retired Greys 19%

Busy Provider 18%






Shopper profiles



Average trip spend

£6.42

Shopper lifestage

21%

20%

19%

18%

17%

Newspapers

Cigarettes

Soft Drinks

Milk

AmbientGrocery

31%

47%

13%

12%

5%5%

1% 1%

Newsagent

Top up

Treat

Food to go

Services

Meal for tonight

Gifting

Entertaining

The shopper



Weaknesses

•Minimum store size•6 months notice period•£71 (minimum) joining fee•5% of shoppers fail to buy an item

Threats

•Loss of Costcutter delivery deal•Shoppers failing to buy intended items may go elsewhere if this happens frequently

Opportunities

•‘Store of the future’ design is growing their success•Staff training scheme•Promotional programme led by consumer and translate into promotional sales

Strengths

•6 days a week delivery•No minimum contract•Successful national TV advertising campaign •Use of shopper insight•Over 1,000 members of the buying group means the best deals are available•Voted as best c-store by shoppers (him! CTP Awards 2012)•Above average trip spend



Basics:

Store no’s: 348

Fascia: Day-Today’s, Today’s, Today’s Extra, Today’s Local Drinks


Min. contract length: 3 year

Joining/membership fee: no

Deliveries: C&C drop shipments offered, C&C, and Click and Collect

Min. order commitment: dependant on wholesaler and standard of retailer

Can retailers use local suppliers?: Yes

Support offered

Financial assistance: finance and leasing packages available for a variety of capital expenditure

Promotions: 17 3 weekly promotions with event focus

Communication: full POS kit, personalised leaflets, posters and shelf cards. Today’s Retailer magazine for retailers, and Plan For Profit booklet (a one stop guide)

Field teams: visits every 3 weeks

Epos: leasing packages available

Own label: Today’s ESSENTIALS, Today’s select

Planograms: available and recently developed

Other support: category management based on store and location

Staff training: 3 weekly visits offering retail help and guidance



Female 54%

Male 46%

16-24 19%

25-34 21%

35-54 33%

55yrs+ 26%

Ave age 42yrs

ABC1 29%

C2DE 71%



Retired Greys 16%

Busy Provider 16%






Shopper profiles



Average trip spend

£5.33

Shopper lifestage

26%

25%

23%

17%

15%

Newspapers

Cigarettes

Soft Drinks

Confectionery

Milk

41%

39%

23%

7%

8%

4%1%1%Newsagent

Top up

Treat

Food to go

Services

Meal for tonight

Gifting

Entertaining

The shopper



Weaknesses

•Minimum contract length•Selective on who they take on under the fascia •Very high % of shoppers buying a treat (typically confectionery) and therefore small baskets

Threats

•71% of shoppers are of a lower demographic so have less income to spend

Opportunities

•A variety of support offered for good retailing standards •Grow basket size through more tailored impulse offering and promotions•Above average % of shoppers using services

Strengths

•Low minimum store size•Variety of delivery/collection services•Large buying group enables lower prices for members•High shopper visit frequency



Basics:

Store no’s: 892

Fascia: Mace (standard), Mace Express (small), Supershop (CTN based), Your Store (N. Ireland)

Min. store size: none, must take £3k per week



Deliveries: up to 6 days

Min. order commitment: 75% of available spend to P&H, £3k a week

Can retailers use local suppliers?: Yes and can be added to ‘Plus Extra account for invoicing

Support offered

Financial assistance: Mace invest in fascia, image costs, POS in store signage and staff uniform.

Promotions: 3 weekly

Communication: ‘Blue Sky Magazine’ for retailers. Consumer and category campaigns. POS and leaflets and ‘Kickstart’ kit to help advise on community communication. Radio adverts.

Field teams: Business Development Managers visit every 3 weeks

Epos: Mace will invest depending on retailer spend

Own label: Over 200 M-Brands foods and non-foods and 250 alcohol lines

Planograms: available online with category information

Other support: free project management for re-fit. Telesales and 24 hr online ordering. PREP scheme- earn up to £2500 for getting the basics right.

Staff training: Retailer Education Programme



Prom

otio

nal B

ookle

t

NATIO

NAL

ORD

ER F

ORM

Better

Best

Good

http://www.palmerharvey.co.uk/


Female 51%

Male 49%

16-24 14%

25-34 16%

35-54 37%

55yrs+ 34%

Ave age 46yrs

ABC1 47%

C2DE 53%



Retired Greys 18%

Busy Provider 18%






Shopper profiles



Average trip spend

£4.39

Shopper lifestage

29%

17%

15%

14%

14%

Newspapers

Confectionery

NationalLottery draw…

Milk

Cigarettes

48%

28%

17%

13%

8%

3%1% 1%Newsagent

Top up

Treat

Food to go

Services

Meal for tonight

Gifting

Entertaining

The shopper



Weaknesses

•Minimum order commitments•Minimum contract length•Below average shop spend and basket size•Very few shoppers buy on promotion and impulse

Threats

•Shoppers only see store as CTN and take top-up elsewhere•1 in 2 shoppers on a newsagent mission but others are more valuable (e.g. Top-up) so offer may need to be improved to drive their ‘top-up’ credibility

Opportunities

•Staff training scheme •Grow basket size through more tailored impulse offering and promotions•High % of shoppers are alcohol drinkers so a good BWS offer would be beneficial•Above average % of shoppers using services

Strengths

•6 day delivery service•Cash back for getting basics right•Financial investment•Free project management•Only % of shoppers fail to buy an intended item



Basics:

Store no’s: 191

Fascia: Budgens

Min store size: 2,500 sq. ft.

Min contract length: 2 years


Deliveries: up to 6 days a week

Min order commitment: none but 95% of stock must be from Musgrave and 100 centrally billed suppliers.

Can retailers use local suppliers?: 5% should be locally sourced

Support offered

Financial assistance: retailers cover cost of refitting to Budgens standard but Budgens cover cost of fascia and window graphics. ‘stocking up loan re-payable over 12 weeks

Promotions: 3 weekly and leaflets

Communication: bespoke local marketing, national and regional press and new TV advert

Field teams: regular visits from Regional Sales Managers

Epos: provided

Own label: Over 1,250 own-label lines including an extensive fresh food range

Planograms: provided and based on fixture size

Other support: 10 year business plan provided. Mystery shoppers.

Staff training: Assigned a 'New Store Opening manager' who will assist with staff training



Female 63%

Male 37%

16-24 15%

25-34 12%

35-54 36%

55yrs+ 36%

Ave age 47yrs

ABC1 64%

C2DE 36%



Retired Greys 22%

Busy Provider 16%






Shopper profiles



Average trip spend

£7.09

Shopper lifestage

24%

23%

21%

19%

19%

Fruit & Veg

Chilled Foods

Milk

Soft Drinks

Newspapers

27%

51%

11%

16%

5% 9%

1% 1%

Newsagent

Top up

Treat

Food to go

Services

Meal for tonight

Gifting

Entertaining

The shopper



Weaknesses

•Covering costs of re-fit•Minimum store size criteria•Minimum order criteria •Double the number of shoppers fail to buy an item than in the average c-store

Threats

•Newsagent mission below average•Shoppers don’t see store as a destination for services•Shoppers failing to buy intended items may go elsewhere if this happens frequently

Opportunities

•Extensive own label lines, recently re-developed•10 year business plan provided•2 in 3 shoppers are of a higher demographic and therefore should have more disposable income

Strengths

•No joining fee•Store opening manager •Above average shop spend and basket size •Half of shoppers are on a top-up mission



Basics:

Store no’s: 27

Fascia: SimplyFresh, SimplyLocal

Min. store size: SimplyFresh 1,500 sq. ft., SimplyLocal 600 sq. ft.

Min. contract length: 1 year

Joining/membership fee: SimplyFresh annual £1k fee, SimplyLocal- free.

Deliveries: 6 days a week (supplied via Costcutter)

Min. order commitment: 200 cases ambient/alcohol/tobacco and 100 cases chilled/frozen a week

Can retailers use local suppliers?: yes, actively encouraged to approach local farms etc. and provide leaflets promoting local sourcing, with 100’ s of companies available for drop shipments

Support offered

Financial assistance: varies by retailer, free fascia and Epos on SimplyLocal format.

Promotions: 3 weekly with full themed POS and leaflets

Communication: Retailers are able to set up online shopping through their websites. Bespoke leaflets. Must be affiliated to a local charity.

Field teams: Business Development Team to support with store development

Epos: free for SimplyLocal format

Own label: Over 350 under ‘Heritage’ brand, with an emphasis on fresh and chilled

Planograms:

Other support: loyalty card free of charge to retailers which is linked to Epos system. Tasting sessions, charity events etc. are supported and help available to promote them/their business.

Staff training: Social media package and training


www.simplyfresh.info

http://www.simplyfresh.info/

http://www.simplyfresh.info/


Basics:

Store no’s: 1,300

Fascia: Nearbuy and Sugro Convenience

Min. contract length: none for Sweet Break scheme

Joining/membership fee: free

Deliveries: 51 depots nationwide providing local retailers with quick delivery. Typical ‘day 1 for day 3’ but often sooner

Support offered

Financial assistance: free POS and marketing support

Promotions: free of charge promotional programme: Sweet Break scheme gives deep cut promotions and POS. Level 1 – must implement 8 promotions a year, Level 2 – as above and comply to planograms, get free POS delivered, 250 personalised leaflets

Communication: ‘e-club’ members get emailed with up to date deals they can pre-order straight away

Field teams: 350 field sales and telesales

Planograms: provided to Sweet Break scheme members




www.premier-stores.co.uk www.booker.co.uk

www.best-one.co.uk www.bestway.co.uk

www.landmarkwholesale.co.uk/lifestyle-express.phpwww.landmarkwholesale.co.uk

www.londis.co.uk www.musgravegroup.com

www.costcutter.com www.bibbylinegroup.co.uk

www.nisalocally.com http://corporate.nisaretail.com/home

www.macestores.co.uk www.palmerharvey.co.uk

www.budgens.co.uk www.musgravegroup.com

www.todaysfoodstores.com www.todays.co.uk

www.spar.co.uk

www.henderson-group.com www.jameshall.co.uk www.afblakemore.com www.swspar.com www.sparscotland.co.uk

52

http://www.premier-stores.co.uk/

http://www.booker.co.uk/

http://www.best-one.co.uk/

http://www.bestway.co.uk/

http://www.landmarkwholesale.co.uk/lifestyle-express.php

http://www.landmarkwholesale.co.uk/

http://www.londis.co.uk/

http://www.musgravegroup.com/

http://www.costcutter.com/

http://www.bibbylinegroup.co.uk/

http://www.nisalocally.com/

http://corporate.nisaretail.com/home

http://www.macestores.co.uk/

http://www.palmerharvey.co.uk/

http://www.budgens.co.uk/

http://www.musgravegroup.com/

http://www.todaysfoodstores.com/

http://www.todays.co.uk/

http://www.spar.co.uk/

http://www.henderson-group.com/

http://www.jameshall.co.uk/


PremierPremier StoresEquity HouseIrthlingborough RoadWellingboroughNorthants, NN8 1LT01933 371 246

SparSPAR (UK) LimitedHygeia Building, 66-68 College RoadHarrow, Middlesex , HA1 1BE0208 426 3700

MacePalmer and Harvey Head Office 106-112 Davigdor Road Hove East Sussex , BN3 1RE0845 017 6600

Best-OneAbbey RoadPark RoyalLondon NW10 7BW0208 453 1234

LondisMusgrave Retail Partners GBMusgrave HouseWidewater PlaceMoorhall RoadHarefieldMiddlesex, UB9 6NS0808 178 8644

Simply FreshNew Smithfield MarketManchester, M11 2WJ0161 223 9339

Lifestyle ExpressLandmark House7 Davy AvenueKnowlhillMilton Keynes, MK5 8HJ01908 255 300

Sugro UK LtdWhitewell House69 Crewe Road NantwichCheshire , CW5 6HX01270 628728

Today’sGranary Business CentreCoal RoadCuparFIFE, KY15 5YQ01724 291 635

CostcutterHarvest Mills, Common Road, Dunnington, York, YO19 5RY01904 486 543

NisaMember Support CentreNisa Retail LimitedWaldo WayNormanby Enterprise ParkScunthorpeNorth Lincolnshire, DN15 9GE01724 282 028

BudgensMusgrave Retail Partners GBBooth DrivePark Farm SouthWellingboroughNorthamptonshire, NN8 6GR0808 178 8644

Head office contact details05


There are still over 19,000 independent retailers and over 13,000 symbol retailers within the UK, making up c.70% of the UK convenience sector. The growing investment in symbol groups and retail clubs has lead to an improvement in in-store execution and has opened up new channels of communication for suppliers.

C&C’s and their symbol groups/retail clubs

•Booker – Premier•Bestway – Best One•Landmark- Lifestyle Express•Today’s – Today’s or Day-Today

Sales to foodservice, catering and hospitality businesses is one of the fastest growing segments of the wholesaling market. Leading wholesalers are fighting for this spend, with heavy investment in their caterer and food service offer.

Delivered Wholesalers

•Brakes (Foodservice)•3663 (Foodservice)•Palmer & Harvey (Grocery)

Cash and Carry Delivered Wholesale

The total wholesale market is worth £26.6m (C&C: £11.3m/Del Grocery: £8.8m/Del Foodservice: £6.4m


The wholesalers06

Retailers can choose between C&C and a delivered service…some use both


Supply a wide range of food and grocery categories with the majority of sales made through self-service depots. Their primary customers are independent retailers and caterers, but may also have significant secondary customer bases in catering and general business users.

Wholesalers buy large quantities of goods from manufactures or importers and then sell them on to retailers, caterers, pubs etc. Many wholesalers specialise in providing delivery as part of their offer, enabling them to fulfil the function of logistics provider to customers.Wholesalers are split by these categories, but some can fit in all.

Cash & carry wholesalers Delivered grocery wholesalers

Delivered foodservice wholesalers

These operators supply product solely by delivery service, to customers in the retail sector. These customers are primarily independent and convenience retailers which may also include multi-site operators.

These delivered operators service a wide range of businesses in the eating out market including cafes, restaurants, fast food establishments and schools and hospitals. As well as ‘broadline’ wholesalers the segment also includes many product specialists, with a limited category focus in areas such as meat and fresh produce.

55Source: IGD Research 2011


Wholesaler No. of depots/RDC’s

Fascia Operating model

Location

Bestway 40 Bestway Cash & Carry, some delivered

England and Wales

Batleys 26 Batleys Cash & Carry Nationwide

Landmark 35 Numerous (35 members) Cash & Carry Nationwide

Booker 172/3 Booker, Booker ExtraCash & Carry, increasingly delivered

Nationwide

Todays 200 Numerous (33 members) Cash & Carry, some delivered

Nationwide

Nisa 4 Nisa Delivered Nationwide

Costco 22 Costco Cash & Carry Nationwide

Palmer & Harvey

13 Palmer & Harvey Delivered Nationwide

Musgrave 1 Musgrave Delivered Northamptonshire

Spar 5

1. CJ Lang & Son Ltd 2. Henderson Wholesale Ltd3. James Hall & Co Ltd 4. AF Blakemore & Son Ltd5. Appleby Westward Group

PLC

Delivered

1. Scotland2. Northern Ireland3. Northern England4. Wales/Midlands/E.

England5. South West/S. England

Source: company websites


Batley and Bestway operate as separate businesses, but Bestway acquired Batleys in 2005. They operate a strict ‘trade only’ policy.

The group has a delivered pet food service called BestPets. This is available to trade only, while depots offering BestPets (11) is also for pet owners.

Can anyone shop there?No, you must be a registered business and have a VAT number/proof of business.

Do they charge for delivery?BestPets offer free delivery but products are more expensive than if retailers collected from depot

Is there a min. spend criteria for delivery?£150

Do they offer link ups with other companies?The Bestway Retail Development scheme allows retailers to join seminars where suppliers offer advice on a range of topics


Bestway websiteBatleys website


Landmark wholesale is made up of 36 regional wholesalers who get the best buying power, promotions and support from being a member of the group.


Do they charge for delivery?N/A

Is there a min. spend criteria for delivery?N/A

Do they offer link ups with other companies?The annual conference allows retailers to have 1-2-1 time with suppliers


Landmark Wholesale website


Booker have nationwide depots and a national delivered service. The Group operates three regional distribution centres, Hatfield and Haydock

in England and Livingston in Scotland, and has a national distribution centre in Wellingborough.

These distribution centres supply the cash and carry branches and two of them also handle retail deliveries.


Do they charge for delivery?A free delivery service, Booker Direct, operates from 163 of the 172 depots.

Is there a min. spend criteria for delivery?

Do they offer link ups with other companies?Yes, many offer drop shipments for Booker (find out more)


Booker website


Today’s group is made up of 33 regional wholesalers who get the best buying power, promotions and support from being a member of the group.


Do they charge for delivery?For those members who do offer delivery, terms differ

Is there a min. spend criteria for delivery?For those members who do offer delivery, terms differ

Do they offer link ups with other companies?Each member differs.


Today’s website


Nisa is a unique member owned organisation, helping independent retailers remain competitive in the food and drink markets.

The company has adapted over the years to further meet its members’ needs, including the opening of a new depot at Livingston in 2011, to provide an enhanced service to its

Scottish and Irish members

Can anyone shop there?There are no depots, only distribution centres for Nisa members.

Do they charge for delivery?No

Is there a min. spend criteria for delivery?300 cases ambient/100 cases for temperature controlled goods.

Do they offer link ups with other companies?‘Nisa Direct to store’ department offers members support in the day to day areas of running a business and has developed relationships with many service providers (e.g. telecoms, utilities, insurance etc.)


Nisa website


Costco warehouses are designed to help small-to-medium-sized businesses reduce costs in purchasing for resale and for everyday business use. Individual

Members may also purchase for their personal needs.

Can anyone shop there?Yes, you have to be a member but trade and individual (current/retired member of certain employment groups) membership options are available. Anyone can shop online but there is a 5% surcharge.

Do they charge for delivery?N/A

Is there a min. spend criteria for delivery?N/A

Do they offer link ups with other companies?Yes, they offer members insurance, health and accountancy deals through external companies


Costco website


Palmer and Harvey have nationwide distribution facilities operating in the independent and multiple Convenience, Forecourt and CTN retail arena.

Can anyone shop there?There are no depots, but P&H delivery to many outlets, not just Mace retailers.

Do they charge for delivery?No, delivery is free.

Is there a min. spend criteria for delivery?For Mace retailers- 75% of available spend to P&H/£3k a week

Do they offer link ups with other companies?Yes, they have recommended supplies for Epos etc.


P&H website


In the UK Musgrave deliver the sourcing, sales, marketing and supply chain expertise to Budgens and Londis.

They also operate cash and carry’s and a delivered service in Ireland and Spain.

Can anyone shop there?There are no depots, only distribution centres for Londis and Budgens retailers.


Is there a min. spend criteria for delivery?Budgens: 95% of stock must be from Musgrave and 100 centrally billed suppliers. Londis: 150 cases, £3500 a week

Do they offer link ups with other companies?Yes, they recommend energy suppliers and Epos providers.


Musgrave website


SPAR is owned by 5 wholesale members or Retail Distribution Companies (RDCs). Each operates in a distinct territory, with exclusive rights to supply independently owned SPAR stores and to recruit new members within that

area.

Can anyone shop there?There are no depots, only distribution centres for Spar retailers in the surrounding area.


Is there a min. spend criteria for delivery?Differs by RDC

Do they offer link ups with other companies?Yes, they have relationships with ATM, Epos and other service providers.


Spar wholesale website


BookerBooker LtdIrthlingborough RoadWellingboroughNorthantsNN8 1LT01933 371000

SparSPAR (UK) LimitedHygeia Building, 66-68 College RoadHarrow, Middlesex , HA1 1BE0208 426 3700

Palmer & HarveyPalmer and Harvey Head Office 106-112 Davigdor Road Hove East Sussex , BN3 1RE0845 017 6600

BestwayAbbey RoadPark RoyalLondon NW10 7BW0208 453 1234

LondisMusgrave Retail Partners GBMusgrave HouseWidewater PlaceMoorhall RoadHarefieldMiddlesex, UB9 6NS0808 178 8644

NisaMember Support CentreNisa Retail LimitedWaldo WayNormanby Enterprise ParkScunthorpeNorth Lincolnshire, DN15 9GE01724 282 028

LandmarkLandmark House7 Davy AvenueKnowlhillMilton Keynes, MK5 8HJ01908 255 300

CostcoCostco Magna ParkBuilding 4400Harrier ParkwayMagna ParkLutterworthLE17 4XT0800 0324 324

Today’sGranary Business CentreCoal RoadCuparFIFE, KY15 5YQ01724 291 635

Musgrave Retail Partners GB (Budgens, Londis)Musgrave House, Widewater Place,Moorhall Road, Harefield,Middlesex UB9 6NS0870 0500 158

Wholesaler head office contact details07


Date post:	06-Jul-2015
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