The Proposed Quality Competency Framework for the Future Quality Professional Ian R McKay FCQI CQP...

QP Role and Competency Version 7 1

The Proposed Quality Competency Framework for the Future Quality Professional

Ian R McKay FCQI CQPCQI Competency Project Lead

15/101/2013

15/101/2013 QP Role and Competency Version 7 2

The CQI Definition of Quality

QP Role and Competency Version 7 315/101/2013

A Definition of Competency

• The ability to do something to an acceptable standard

• Acceptable to Employers

• Acceptable to Professional Body

• Acceptable to Individual

• Based on Knowledge and Experience

15/101/2013 QP Role and Competency Version 7 4

•The CQI has initiated a project to articulate the role of Quality Professionals and to establish a relevant and up to date Quality Competency Framework during 2012.

•The framework will be delivered as a web based tool for both professionals and organisations to establish requirements for competence, assess competence, support learning and development and for career management.

• The competencies will• Be applicable to all sectors: private, public and not-for-profit

• Be applicable to all levels of quality professional from strategic to tactical, and for non-quality professionals

• Capture the expanding scope of quality management into areas (such as ethics, sustainability and security) and external forces ( such as globalisation)

• Provide a tool for employers and CQI members to assess competence and inform professional development

• Provide a basis for improving access to the Experiential route to Chartered membership of the CQI

The CQI Competency Project 2012

The Quality Profession and Competence

15/101/2013 5QP Role and Competency Version 7

Organisations that achieve sustainable success include a focus on quality at the heart of their strategy.

Today’s organisations want quality professionals who are able to help them address issues such as:

• Globalisation of the supply chain – increased risk• A risk averse society’s emphasis on corporate responsibility – protecting reputation• Moving from compliance to effective/ efficient processes – waste and cost reduction • Changing Markets – competitiveness, agility, continuous improvement and business change

This means adding a broader range of business knowledge and skills to the traditional competencies focused on product and service quality. The QCF includes competencies such as:

• Business Management, Commercial and Financial Understanding• Performance Measurement and Improvement• Organisational Governance• Continuous Improvement and Change Management• Risk and Opportunity Management• Systems Thinking and Process Management• Integrated Assurance, including Corporate Social Responsibility, Safety, Security and Business Continuity etc..

It also includes the personal competencies to lead, advise, coach and influence the organisation that are crucial to successful delivery of the quality role.

Quality professionals who exhibit the competencies set out in the QCF will be able to deliver the visible performance improvement and associated assurance that supports sustainable success in any organisation.

The Quality Management Competencies

Based on Plan, Do, Study, Act and aligning with the principle Quality Management models such as ISO 9000 and The Business Excellence Model, the diagram to the right is a way to establish the competency set. The required competencies can be identified under these four key areas of Quality Management.


Learning

1. DEVISE QUALITY STRATEGIES, PLANS

AND GOALS

2. DESIGN AND DEPLOY

MANAGEMENT SYSTEMS

3. PROVIDE INDEPENDENT

ASSURANCE

4. DRIVE STRATEGIES FOR IMPROVEMENT

The Competencies will be aimed at an approach based on learning, innovation and improvement. Their objective is to provide the Quality Professional with the ability to assure the sustainability of the organisation through performance improvement and at the same time provide confidence to all stakeholders that current goals are being achieved and that compliance to all stakeholder’s requirements, whether Customer, Legal, Regulatory or Internal, is being maintained.


AND GOALS


MANAGEMENT SYSTEMS


ASSURANCE



AND GOALS


MANAGEMENT SYSTEMS


ASSURANCE



AND GOALS


MANAGEMENT SYSTEMS


ASSURANCE



AND GOALS


MANAGEMENT SYSTEMS


ASSURANCE



AND GOALS


MANAGEMENT SYSTEMS


ASSURANCE



AND GOALS


MANAGEMENT SYSTEMS


ASSURANCE


Quality’s Role in the Organisation


Quality activities in other parts of the Organisation such as Functions, Projects Departments or Processes

The role of the Quality Profession is to drive the cycle of Quality activities at all levels and in all parts of the organisation, integrating these at organisation level into an independent view of performance and compliance that managers and other stakeholders can use for assurance and decision making. It doesn’t take away the responsibility for everyone to manage quality in their part of the organisation.


• The QCF will comprise three competency areas:

1. Quality Management - the knowledge and skill needed to do the job

2. Behavioural - behaviours required to fulfil the role successfully

3. Contextual - your own sector and organisation

• Each competency area will comprise a number of relevant competency sets

• Each competency set will comprise the individual competencies relevant to that area

• Individual competency descriptions will support assessment of competence level

Proposed Quality Competency Framework (QCF)

15/101/2013


• Assessment will be based on both Knowledge and Experience

• Assessment will be aligned to the Quality Body of Knowledge and CQI accredited courses and qualifications.

• There will be four levels of competency, aligned to the four CQI qualification levels:1. Associate2. Practitioner3. Member4. Fellow

• The QCF will be designed to support creation of competency profiles for quality roles such as:

• Quality Technician / Quality Administrator / Quality Support Officer etc.• Quality Engineer / Advisor / Technician / Customer Service Advisor

/ Compliance Officer etc.• Quality Manager / Customer Service Manager / Improvement Manager• Quality Director / Business Improvement Director / Head of Quality

Proposed Quality Competency Framework (QCF)


CQI Associate (ACQI)For those who have an active interest, are actively engaged in or considering a career in quality management, and for all CQI Certificate and CQI Diploma students.Associate membership provides the full range of CQI knowledge and development benefits. - INTEREST

CQI Practitioner (PCQI)For those actively practicing quality as part of their job role or those specialising in specific aspects of quality, such as inspection, quality control, quality assurance, systems management, audit, business improvement, supplier quality management, certification, service quality, regulatory compliance. - 2 YEARS

CQI Member (MCQI CQP)For those professionals who have quality as a key discipline or as the focus of their work. The Member (MCQI) grade will recognise your professional competence and put you on equal terms with other chartered professionals, increasing your status and potential for career progression. - 5 YEARS + SENIOR POSITION

CQI Fellow (FCQI CQP)This is the highest grade of professional recognition offered by the CQI. Fellow (FCQI) is a chartered grade providing you with Chartered Quality Professional (CQP) status, and signifies that you have demonstrated a substantial achievement or made a personal contribution to furthering the profession of quality.- 5 YEARS PLUS SENIOR POSITION + PORTFOLIO + EMINENCE

CQI Membership


1. Delivering Quality Strategies and Plans and Goals – including:-• Understanding the Concepts of Quality, its History and Development • Focusing on Customer s and Stakeholders• Embedding Quality in Organisational Strategies• Establishing Quality Policies, Objectives and Targets • Establishing a Culture of Quality• Understanding your Organisation’s Vision, Mission, Values and Purpose• Understanding your Organisation's business model and plans • Dealing with specific Regulation and the Law affecting your Organisation• Influencing Externally on behalf of Your Organisation• Understanding Your Organisation’s Partnerships• Planning to Achieve Quality Outcomes• Developing and Deploying Supply Chain Quality Strategies.•Managing Supply Chain Relationships and Interfaces• Leading the Quality Function and Quality Professionals

2. Design and Deployment of Management Systems – including:-• Understanding the Principles of Governance and Management • Design of Management Systems • Management of External Certification•Measurement, Metrics and Analysis of Business Performance• Employing Systems Thinking• Quality Requirements in Standards, Regulations and the Law• Quality Requirements in Customer Contracts and Contract Documents• Defining Quality Requirements in Supply Contracts• Process Mapping and Management •Techniques for Product and Service Quality Control • Designing and Implementing Effective Process Control • The use of Statistical Techniques• Establishing Management Review and Factual Decision• Document Management and Control

3. . Providing Independent Assurance – including:-• Assuring Quality Throughout the Product or Service Lifecycle• Assuring in specialist domains (e.g. software)• Independent Assessment, Audit and Investigation for organisational learning and improvement.• Risk and Opportunity Management• Human Factors in error prevention• Establishing Compliance and the Management of Non-Conformance• Assessment of Supplier Capability• Delivering Assurance in the Supply Chain• Assessing Organisational Health• Measurement, Metrics and Analysis of Business Performance• Data Analysis, Information Management, Review and Reporting

4. Business Improvement – including:-• Improving for Business Benefit• Business and Financial Understanding• Risk and Opportunity Management• Measurement, Metrics and Analysis of business performance• Tools and techniques for Process, Product and Service Improvement• Improvement of Supplier and Supply Chain Capability• Establishing Continuous Performance Improvement• Managing Change

Quality Management Competency Area - Topics

15/101/2013


The Quality Management Competency Area

In order to encompass the breadth and range of future Quality Professional roles the following 7 competency areas are proposed for the Quality Management Competency Area:-


The Personal Competency Area

Delivering the role of Quality Professional requires the full range of behavioural competencies that any other profession would need. The role requires a particular focus on leadership and relationships with others in the organisation.

The following 5 competency sets are proposed for the Personal Competency Area


These are quality management competencies specific to the organisation and sector

Sector and Organisation – The Contextual Competency Area

CQI Core Competencies

Sector 1 Specific Competencies




Organisation

A

Organisation

B

Organisation

C

15/101/2013

CQI Special Interest Groups will co-ordinate organisations to establish consistent specific competencies for a particular Sector. These will be referenced from the CQI core framework.


Contextual Competency Set

To allow assessment of the Quality Professional’s competence in the context of his/her own organisation and sector the following five generic competency areas are proposed for the Contextual Competency Set


LevelsLevel 4 Fellow Has successfully delivered all competencies on behalf of an organisationLevel 3 Member Has successfully delivered most competencies on behalf of an organisation or significant organisation unitLevel 2 Practitioner Has successfully delivered some of the competencies on behalf of an organisation or organisation unitLevel 1 Associate Has the demonstrated knowledge of the competencies and supported delivery of some in part of an organisation

EXAMPLE ONLY


Assessment of Competency using the QCF

Body of Quality Knowledge

CurriculumVita

Quality Competence Framework

Learning and Development Plan

Professional and Career Goals

15/101/2013


Introducing the Quality Competency Framework (QCF)


April – Planning - Complete

May / June – Key Stakeholder Engagement - Complete

June / July / August – Design and Development – In Progress

June / July / August – Wider Engagement – In Progress

September / October – Finalise Detailed Design of Competency Framework

November / December – Approval and Launch Planning

Q1 2013 – Pilot Launch and Implementation

Briefings and Communications activities ongoing throughout

CQI Competency Project Timeline

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