The Purpose of a Process

Our World Revolves Around

Process

A process should ethically serve a loyal customer

using minimum resources

A Process Must: 1.   Perform to the customer’s

delight 2.   Be better than the others

In A Successful Process:

1. The Customer is defined 2. Customer’s Perception of Value is defined

In A Successful Process:

3. A Customer Value Package (CVP) that solves the customer’s problem

Goal is Customer Loyalty

Loyalty means customer is delighted with value provided and is faithful to the process

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