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THE REAL ROI OF SUPPLY CHAIN VISIBILITY 28 November 2019 BRUSSELS Dennis van Bodegom Regional Director [email protected]
THE REAL ROI OF SUPPLY CHAIN VISIBILITY
28 November 2019
BRUSSELS
Dennis van Bodegom
Regional Director
2
UNHAPPYCUSTOMERS
INNEFICIENT WAREHOUSEAND ON-SITE OPERATIONS
LOSS OF PRODUCTIVITYFOR TRANSPORTATION
TEAMS
SLOW RESOLUTIONOF LITIGATIONSAND PENALTIES
PRODUCTIONLINE HALTS
INABILITY TO MEASURE CARRIERS’ PERFOMANCE
COSTLY STOCKOUTS
CONGESTION AT LOADING AND DELIVERY SITES
AGENDA
1. SHIPPEO : WHO WE ARE?
2. WHAT DE WE OFFER ?
3. CASE STUDY: LEROY MERLIN
4. Q&A
4
SHIPPEO: THE LEADING SUPPLY CHAIN VISIBILITY PLATFORM IN EUROPE
KEY FACTS
• 75 full-time employees with inhouse data
science team
• Privately owned and independent.
• Dedicated team onboarding carriers
throughout Europe
• 5 million loads tracked each year
• Very large network of carriers in 20+
countries
• Connected to 300+ systems (telematics,
TMS, etc.)
• Offices throughout Europe
●Paris office
●Madrid office
●
Oxford office
●Milan office
● Düsseldorf office●
Amsterdam office
Stockholm office
5
SHIPPEO IS THE SINGLE POINT OF INTEGRATION TO ALL DATA SOURCES
Shippeo collects real-time information from
all data sources, and instantly surfaces them
in the platform of your choice
O C E A N F T L & L T L P A R C E L
6
GLOBAL COMPANIES TRUST US
AGENDA
1. SHIPPEO : WHO WE ARE?
2. WHAT DE WE OFFER ?
3. CASE STUDY: LEROY MERLIN
4. Q&A
8
SHIPPEO GIVES SHIPPER, CARRIERS AND RECIPIENTS INSTANT ACCESS TO PREDICTIVE AND REAL TIME VISIBILITY OF ALL DELIVERIES IN 4 STEPS
ANTICIPATE
Identify anomalies quickly and accurately.
Shippeo proprietary ETA calculation algorithm based on machine learning
Shippeo control tower for ongoing tours, with status, traffic and real-time events
CONNECT
Exchange real-time information with all relevant systems used by the
shipper and their carriers.
SHIPPERS & CARRIERS SYSTEMS
(ERP,TMS, WMS)
INTERNETOF THINGS
SMS, EMAIL,WEB PORTAL
TELEMATICS
IMPROVE
Measure your delivery performance precisely to improve it
Reliable measurement of delivery performance using precise delivery times recorded by GPS and geofencing
Real-time data presentation on a customizable online dashboard (Module Shippeo Insights)
COMMUNICATE
Communicate proactively with all stakeholders.
EMAILSMS
DEDICATED WEB PORTAL FOR
CLIENT
PUBLIC LINK OF FOLLOW-UP OF THE
ORDER
Visibility Solutions for the client
Proactive notifications via different channels
API
9
SHIPPEO IS THE SINGLE POINT OF INTEGRATION TO ALL DATA SOURCES
TMS, WMS, ERP(SHIPPER)
CARRIER TMS /DISPATCH SYSTEM
INTERNETOF THINGS
SMARTPHONE
EMAIL /WEB PORTAL
TRUCKTELEMATICS
Shippeo collects real-time information from
all data sources, and instantly surfaces them
in the platform of your choice
PARCEL APIsAIS DATA &
PORT TERMINALS
CONNECT
1
10
AN API DRIVEN PLATFORM TO SHARE INFORMATION FROM ALL SYSTEMS AVAILABLE IN THE MARKET
SHIPPERS CARRIERS
Oracle
TM
Orders in
Events out
Positions out
Orders out
Events in
Positions in
Positions in
Events in
Positions in
Shippeo
Mobile app
Telematics
(+ GPS/AIS data sources)
Carrier
TMS
(+ third party IT systems like warehouse, ports, etc)
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Technical
connection
Ensure
quality of
tracking data
ONBOARDING A CARRIER TO A VISIBILITY PLATFORM IS MORE THAN A TECHNICAL CONNECTION
• Build a generic connection editors
• Activate carrier connection
• Discuss with thecarrier’s management• Answer confidentiality questions
• Adapt to technical specificities
• Adapt to operational organisation• Accompany carriers without equipment• Handle brokers and subcontracting• Handle non-English speaking carriers and editors
• Offer continuous training and support
• Provide hypercare to ensure actual and correct usage on start-up
• Monitor usage and data quality over time, perform corrective actions
What “onboarding a
carrier” isusually understood as
Actual challenges and actions needed to successfully perform and maintain a
carrier integration
12
SHIPPEO HAS A DEDICATED ONBOARDING TEAM TO MANAGE ROLL OUT
Support, spoken and written communication is provided for all of Europe in English or in one of the 18 other languages includingDutch, French, German, Italian, Norwegian, Polish, Portuguese, Russian, Spanish...
Onboarding and support in English
Onboarding and support in native language
Native language mobile app
1 CONNECT
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WE HAVE BUILT A POWERFUL TECHNICAL ONBOARDING MACHINE
MEDIAN CONNECTION TIME - LAST 3 MONTHS HOW FAST CAN WE ACTUALLY GO?
CATEGORY TEAM RECORD
New carrier with a known telematic provider
New carrier with an unknown telematicsprovider
Carrier with an existing TMS integration to activate
Carrier with a new TMS integration to develop
1 HOUR
5 HOURS
2 DAYS
5 DAYS
50% are done within 1 day
Telematics connections
TMS connections
50% are done within 5 days
14
VISUALIZING ORDERS: CONTROL TOWER MAP
Quickly identify at-risk deliveries, which are color-coded based on
their ETA status.
15
AUTOMATIC TRACKING AND LOGGING
All times are precisely recorded by GPS and Geofencing, letting you
reliably measure delivery performance.
16
MOBILE APPLICATION FOR DRIVERS
Offline mode
Synchronization data & files
Messaging PDF Documents
Signature
Bar code Reading Photos Geofencing
Geolocation
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SHIPPEO’S APPROACH TO PREDICTIVE AND REAL-TIME VISIBILITY
Collect real-time
information from all
data sources
Quickly and
accurately
identify exceptions
Proactively
communicate with end-
customers
Reliably measure and
improve your delivery
performance
CONNECT ANTICIPATE COMMUNICATE IMPROVE
1 2 3 4
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MACHINE LEARNING, PROPRIETARY ETA ALGORITHM
Accurately anticipate exceptions with
Shippeo’s machine-learning, proprietary ETA
algorithm
2 ANTICIPATE
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MACHINE LEARNING, PROPRIETARY ETA ALGORITHM
• 2 hours loading time
• Mandatory driver break
• Road closure
• Traffic accident
• 70km/hour speed limit
• Traffic jam
• Bad weather
… and other parameters
ETACALCULATION
PARAMETERS
2 ANTICIPATE
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SHIPPEO’S APPROACH TO PREDICTIVE AND REAL-TIME VISIBILITY
Collect real-time
information from all
data sources
Quickly and
accurately
identify exceptions
Proactively
communicate with end-
customers
Reliably measure and
improve your delivery
performance
CONNECT ANTICIPATE COMMUNICATE IMPROVE
1 2 3 4
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PROACTIVELY COMMUNICATE WITH END-CUSTOMERS AND YOUR TEAM USING SHIPPEO’S NOTIFICATIONS
PROACTIVE & OMNICHANNEL NOTIFICATIONS3 COMMUNICATE
EMAIL SMS IN-PORTAL SHAREABLE SINGLE-ORDER
LINK
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PROACTIVE COMMUNICATIONS: SHAREABLE SINGLE-ORDER LINK
Easily share delivery information about an order with others, even when they don't have access to
Shippeo.
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SHAREABLE PUBLIC LINK FOR YOUR CUSTOMERS
The shareable single-order link is a simple and efficient method to share information on delivery with all of your customers
100% Mobile friendly
Enables White Labelling
Highlights delivery status
3 COMMUNICATE
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SHIPPEO’S APPROACH TO PREDICTIVE AND REAL-TIME VISIBILITY
Collect real-time
information from all
data sources
Quickly and
accurately
identify exceptions
Proactively
communicate with end-
customers
Reliably measure and
improve your delivery
performance
CONNECT ANTICIPATE COMMUNICATE IMPROVE
1 2 3 4
25
REAL-TIME AND DYNAMIC INDICATORS TO CONTROL THE SUPPLY CHAIN
Shippeo Insights provides real-time, clear and objective indicators to
drive your supply chain with factual data
IMPROVE
4
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Recommendations :No standard lead time planned for this lane (take the loading slot intoaccount)Postpone the delivery of 10:00 to 10:30Analyze deeper the operations on the loading docks
Dept loadingsite
Lead time : 30 mins06h00
Arrival at delsite
06h30
Dept loadingsite
Arrival at delsite
10h0009h30Lead time :
30 minsMed arrival at del
site
09h47Med Lead time : 42
mins 10h2906h12Med Lead time :
19 mins
Med dept loading site
Med arrival at del site
Med dept loadingsite
06h31
Use case: Analysis of delays
AGENDA
1. SHIPPEO : WHO WE ARE?
2. WHAT DE WE OFFER ?
3. CASE STUDY: LEROY MERLIN
4. Q&A
Leroy Merlin & ShippeoReal-Time Visibility Program
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LEROY MERLIN, AN ADEO GROUP COMPANY: 2017 KEY FIGURES
24 500employees
6,7billion eurosof revenue 5%
Increase in revenue of
138stores with
7 franchises
Store surface
3 700 m² to 25 000 m²
60 000items in-store on
average and 20 000 available
« for-order »
7distributions
centers
3 000
suppliers
263million visitors on
leroymerlin.fr
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LEROY MERLIN TRANSPORT ORGANIZATION IN A FEW FIGURES
80 000
Inboundtransportation
orders
100Million euros
in budget
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Gas trucks
7distribution
centers
150suppliers
180Active carriers
900 000
B2C deliveries
130 000
Ouboundtransportation
orders
70% Sales revenue achieved withchartered CO²
carriers
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2020 TRANSPORTATION ROADMAP FOR LEROY MERLIN FRANCE
Operationalexcellence via
a deployedTMS
TransportTrack & Trace
Buying and carrier
strategy
Capture transport economic
perf
Decreasecarbon
emissions
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2 DIFFERENT SCOPES WERE ENTRUSTED TO SHIPPEO
OUTBOUND DELIVERIES
- Connexion to 100 carriers
- Provision of transport visibility to transport management
- Provision of transport visibility to the 138 stores
- Single communication stream with carriers and stores
INBOUND DELIVERIES
- Connexion to 80 carriers as well as the reception of OTM data
- Provision of transport visibility to transport management & stores
- Single communication stream with carriers and stores
- Appointement taking
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• Shippeo is used as an everyday tool by the transport department and has become the only channel of communication with carriers:
40 daily users
USECASE : SHIPPEO DEPLOYED ALL THE CARRIERS OF A MAJOR DIY COMPANY AT A RATE OF 5 ONBOARDINGS PER WEEK
SHIPPEO USERS
• End customers have direct visibility on their deliveries through the customer portal.
1000+logs a week
• 100% of the scope have been onboarded
180onboarded carriers
SCOPE
CUSTOMER PORTAL
• Shippeo developed connections to software editors in order to insure the success of the project.
40+ connections developed
API DEVELOPED
• 80% of the carrier are sending live GPS position
144carriers in real-time
REAL TIME
• 100% of the orders contain information about delivery
17 000TOs per month
INFORMATION ON DELIVERY
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MULTIPLE BENEFITS CAN BE SEEN AT ALL LEVELS
Actionable insights to improve operational efficiency
Accurate and objective measurement of unloading times at stores
Objective OTIF measurement per store and per carrier
On observe une augmentation de
0,3 point du
chiffre d’affaires d’unpoint de vente lorsque ladisponibilité en linéaire
augmente de 1 point
Increased supply chainvisibility allows companies to
efficiently manage exceptions, quickly highlight areas of
improvement, and carry out cost-efficient corrective
solutions.
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MULTIPLE BENEFITS CAN BE SEEN AT ALL LEVELS
Increased productivity of transportation teams
On observe une augmentation de
0,3 point du
chiffre d’affaires d’unpoint de vente lorsque ladisponibilité en linéaire
augmente de 1 point
Real-time visibility reduces the need for in-store teams to
aggregate deliveryinformation, allowing them to focus on in-store operations
and customer service.
A 25% decrease of calls with carriers
A 25% decrease of inbound store calls
A daily control tower allowing teams to quickly anticipate deliveryproblems
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MULTIPLE BENEFITS CAN BE SEEN AT ALL LEVELS
Instant access to delivery information for in-store teams, increasing customer satisfaction
On observe une augmentation de
0,3 point du
chiffre d’affaires d’unpoint de vente lorsque ladisponibilité en linéaire
augmente de 1 point
A unique portal allowing eachstore to benefit from a global
view of all their incomingdeliveries (a store can receive
deliveries from 6 differentwarehouses + suppliers)
A unique portal enabling stores to receive delivery alerts
A unique portal allowing stores to quickly anticipate each deliveriesETA, in order to efficiently manage unloading and in-store operations
A faster and more precise response to delivery information requestsfrom stores, regarding their deliveries
www.shippeo.com
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