The Real Time Initiative

Laying the foundation for a Real Time EnterpriseInternet Telephony Conference & EXPO

October 14, 2003

Definition of aReal Time Enterprise

“…enterprises that compete by using up-to-date information to progressively

remove delays in managing and executing their critical business

processes.”

Gartner Group – Oct. 2002

But the concept of a Real Time Enterprise is not new

The Information Age

Mainframes & Mini-computers Flourish

On The Road To Real Time

• The 1970s and 1980s drive to deliver information to workers involved in key business processes

• Remember the paper reports!

On The Road To Real Time

• Mainframes also delivered terminal capabilities for more time sensitive needs

• Did you know?– there are some 200 Billion lines of Cobol

code running on mainframes today– 5 billion lines of new Cobol code are still

being written each year IT-Analysis.com

– 10/9/03

The Computer Age

The Personal Computer & Distributed Networks

Productivity Gainsof the Late 90’s

• Majority of the gains were concentrated in only 6 industry sectors

76%

24%

68%

32%

AllOthers Six

Sectors• These sectors

account for only 1/3 of the US GDP

Harvard Business Review – Oct. 2003

The Communications Age

Connecting People & Information

Rate of Change

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

CustomerNeeds

CompetitiveEnvironment

Regulations Technologies

Rapid

Slow

CIO INSIGHT JULY 2003

The Challenge Moving Forward

• Examine all business processes to target investments where productivity gains will yield significant returns

• Identify missing pieces that will maximize performance throughout each of these processes

• Integrate information, tools, and people in each process from end to end and between related processes to maximize return

Key Factors to AchievingReal Time

• Remove all latency from notification of opportunities & problems

• Provide anytime – anywhere access to information and people needed to collaborate and make decisions on a course of action

• Support the timely implementation of decisions

The Real Time Enterprise User

• The Real Time Enterprise imperative cuts across and deep into every organization– Leadership

• Strategies to meet changing circumstances

– Managerial• Agility to meet changes and threats

– Operational • Improved customer service, lower costs

Enterprise Mobility• Mobility effects RTE initiatives at worker,

manager, and leader levels– Within an enterprise site– Among enterprise multi-site locations– Outside the enterprise

0%

20%

40%

60%

2003 2004 2005 2006

Mobile Workers

60% Growth

• An Enterprise Class, Real Time managed infrastructure

• Converged Terminal Solutions for the full range of mobile workers, managers, and leaders

• A SIP foundation for support of Real Time Applications

• Integrated into the enterprise wired communications network– Can not be based on loosely tethered islands!

Key Aspects for an RTE Mobility Solution

Requirements for the Wireless InfrastructureSimpleSimple

SeamlessSeamless SecureSecure

Seamless• Anywhere mobility• Reliable• Scalable

Secure• Enterprise-hardened

security• Business critical

applications• Multi-layered• Standards based

Simple• Easy deployment• Dynamic control of RF• Visibility into the RF• Manageable

Range of Terminal Choices

PBX WLAN

Terminal

SIP BasedVoice &Browser

WLAN &WAN

Voice CentricClient

Laptop&

Tablet PCBased

Soft Phones

Degree of terminal convergence

WIN CEVoice

EnabledClient

SIP BasedVoice & IM

PBX feature based SIP applications based

Building an Integrated Solution

Integrated SIP Solutions

Convergence Mobility

AccessNotification Collaboration

User Information

PRMSCMERPCRMeBiz

Directory eMail Authentication

Summary..

• Mobility throughout the enterprise for all types of users

• Extending the enterprise network over the wide area mobile service

• Leveraging SIP for enhancing the user’s experience

• Integration, not isolation

Anything, Anywhere, Anytime… Real Time!

THANK YOU for your attention

Paul WeismantelDirector, Enterprise Solutions

NEC America, Inc.Corporate Networks Group