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The Responsive Organisation: A Framework for Changing How Your Organisation Works.

Date post: 30-Nov-2014
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The Responsive Organization is built to learn and respond rapidly by optimizing for the open flow of information. This is a framework you can use to help make your organisation more responsive to your staff, your customers and everyone inbetween.
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35
www.yammer.com @yammeradam | #responsiveorg THE RESPONSIVE ORGANIZATION ADAM PISONI | Co-Founder, Yammer
Transcript
Page 1: The Responsive Organisation: A Framework for Changing How Your Organisation Works.

www.yammer.com

@yammeradam | #responsiveorg

THE RESPONSIVE ORGANIZATION

ADAM PISONI | Co-Founder, Yammer

Page 2: The Responsive Organisation: A Framework for Changing How Your Organisation Works.
Page 3: The Responsive Organisation: A Framework for Changing How Your Organisation Works.

INDUSTRIAL AGE

Page 4: The Responsive Organisation: A Framework for Changing How Your Organisation Works.

INFORMATION AGE

Page 5: The Responsive Organisation: A Framework for Changing How Your Organisation Works.

CONNECTED AGE

Page 6: The Responsive Organisation: A Framework for Changing How Your Organisation Works.

OLD WORLD vs. NEW WORLD

Versi

on 1

Versi

on 2

Versi

on 3

Versi

on 4

Page 7: The Responsive Organisation: A Framework for Changing How Your Organisation Works.

RESPONSIVENESS

EFFICIENCYVS

Page 8: The Responsive Organisation: A Framework for Changing How Your Organisation Works.

THE RESPONSIVEORGANIZATION

Page 9: The Responsive Organisation: A Framework for Changing How Your Organisation Works.

UN-LEARNTHE PAST

Page 10: The Responsive Organisation: A Framework for Changing How Your Organisation Works.

RESPONSIVENESS

EFFICIENCY

VS

Page 11: The Responsive Organisation: A Framework for Changing How Your Organisation Works.

EFFICIENCY

RESPONSIVENESS

Planning

Control

Secrecy

RESPONSIVENESS

EFFICIENCY

VS

Page 12: The Responsive Organisation: A Framework for Changing How Your Organisation Works.

EFFICIENCY

Planning

Control

Secrecy

Experimentation

Autonomy

Transparency

RESPONSIVENESS

Page 13: The Responsive Organisation: A Framework for Changing How Your Organisation Works.

A COMMON PROBLEM…

Page 14: The Responsive Organisation: A Framework for Changing How Your Organisation Works.

Control

Secrecy

Planning Experimentation

Autonomy

Transparency

EFFICIENCY

RESPONSIVENESS

Page 15: The Responsive Organisation: A Framework for Changing How Your Organisation Works.

Control

Secrecy

Planning Experimentation

Autonomy

Transparency

EFFICIENCY

RESPONSIVENESS

Page 16: The Responsive Organisation: A Framework for Changing How Your Organisation Works.

Control

Secrecy

Planning Experimentation

Autonomy

Transparency

EFFICIENCY

RESPONSIVENESS

Page 17: The Responsive Organisation: A Framework for Changing How Your Organisation Works.

APPLYING THE FRAMEWORK

INNOVATION CUSTOMERSERVICE LEADERSHIP

Page 18: The Responsive Organisation: A Framework for Changing How Your Organisation Works.

APPLYING THE FRAMEWORK

INNOVATION CUSTOMERSERVICE LEADERSHIP

Page 19: The Responsive Organisation: A Framework for Changing How Your Organisation Works.
Page 20: The Responsive Organisation: A Framework for Changing How Your Organisation Works.

Control

Secrecy

Planning Experimentation

Autonomy

Transparency

EFFICIENCY

RESPONSIVENESS

Page 21: The Responsive Organisation: A Framework for Changing How Your Organisation Works.

HACK DAY

Page 22: The Responsive Organisation: A Framework for Changing How Your Organisation Works.

HACK DAY

Control

Secrecy

Planning Experimentation

Autonomy

Transparency

EFFICIENCY

RESPONSIVENESS

Page 23: The Responsive Organisation: A Framework for Changing How Your Organisation Works.

APPLYING THE FRAMEWORK

INNOVATION LEADERSHIPCUSTOMER SERVICE

Page 24: The Responsive Organisation: A Framework for Changing How Your Organisation Works.

CUSTOMERSERVICE

Page 25: The Responsive Organisation: A Framework for Changing How Your Organisation Works.
Page 26: The Responsive Organisation: A Framework for Changing How Your Organisation Works.
Page 27: The Responsive Organisation: A Framework for Changing How Your Organisation Works.

Control

Secrecy

Planning Experimentation

Autonomy

Transparency

EFFICIENCY

RESPONSIVENESS

Page 28: The Responsive Organisation: A Framework for Changing How Your Organisation Works.

APPLYING THE FRAMEWORK

INNOVATIONCUSTOMER

SERVICELEADERSHIP

Page 29: The Responsive Organisation: A Framework for Changing How Your Organisation Works.

DAVID THODEY

Page 30: The Responsive Organisation: A Framework for Changing How Your Organisation Works.

APPLYING THE FRAMEWORK

INNOVATION CUSTOMERSERVICE LEADERSHIP

Page 31: The Responsive Organisation: A Framework for Changing How Your Organisation Works.

TRANSFORMATION

CHALLENGINGIS

Page 32: The Responsive Organisation: A Framework for Changing How Your Organisation Works.

Build a coalition Communicate Experiment

DRIVE TRANSFORMATION

Page 33: The Responsive Organisation: A Framework for Changing How Your Organisation Works.

INDUSTRIAL AGE

INFORMATION AGE

CONNECTED AGE

Page 34: The Responsive Organisation: A Framework for Changing How Your Organisation Works.

JOIN THE MOVEMENThttp://www.slideshare.net/responsiveorg

#responsiveorg

www.theresponsiveorg.com

Page 35: The Responsive Organisation: A Framework for Changing How Your Organisation Works.

INSTRUCTIONS

http://www.slideshare.net/responsiveorg

#responsiveorg

1. Download this Powerpoint from Slideshare.net/responsiveorg2. Add your own stories to the Powerpoint, to make it relevant for your organisation3. Share your version of the presentation by uploading it to Slideshare with the

#responsiveorg hashtag4. Tweet us @responsiveorg with the #responsiveorg hashtag, to share with us how

your presentation went!

www.theresponsiveorg.com


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