THE RISE of THE LIBRARYTools for a New Way of Thinking

Presented by:

and

Deb Schwarz, CEOdschwarz@lac-group.com

Peter Ozolin, CEO Peter@manzama.com

• Traditional Library Roles• Changing Landscape• How do we Evolve?• Best Practices• Curated Alert System

Agenda

Traditional Library Service• Rely upon reactive approach to service• Centers around case work • Services understood by those who use them• Research team seen as aggregators of non-

firm resources• An understood commodity in the firm

Changes in the Landscape

DigitalPrint

Single Source Multiple Sources

Changes in the Landscape

Internal Data

External Information

Better Insight

• Volume of information from many sources

• Getting bogged down or distracted• Separating urgent from trivial,

important from immaterial • Keeping current requires ceaseless

effort• Not “close enough to the action”

Challenges

What is Your Current Reality?

Is your primary focus on service or

operations?

Are you proactive or reactive in your

approach to service?

Are you shifting resources to

electronic formats?

What is your role in enabling

informed decision making through

research?

How is your value perceived by your

firm?

Library ServicesReality

Evolution: Redefine Our Roles and Clients

Researcher

ExpertLawyers

+Administrators

Case Teams+

Project Teams

What is Our Role?

Who Can We Help?

Where are the Opportunities?

Embrace the Evolution

Emerging, Evolving Best Practice:

At Manatt we:• Created a new position and hired an experienced analyst (a "non" librarian)• Developed a bridge from the library to marketing and business development by

inserting the analyst into the BD/ci process.• Attend meetings and is involved in evaluating and managing new content and

information resources• Conduct and monitor trials for new content, resources and technology• Help build knowledge and data inputs in to the RFP process• Provide data and help design templates for key client initiatives• Acting as project manager for research work coming out of BD team

Distributes Key Insights To:

Busy Individuals within the Organization

Groups / Teams with the Organization

AS

Emerging, Evolving Best Practice:

Takeaway: Why did it work?

Flexible system to deliver the right information to the right people, no matter where they are.• Information sources to match

user profiles• Research and curation experts• Flexible delivery mechanism

Manzama CuratedLegal, Business &

New Media Content Sources

Firm SubscriptionContent Sources

(Optional)

Personalized Intelligence

Advanced Filtering, Data Analysis

Intelligent Profiles

Curated Workflow

What’s in a name?

Knowledge Services Center

Information Resource Center

Information and Research Services

Information Services

Business Information Group

Center for Business Knowledge

Global Knowledge Services

• Opportunities are there to add value• Have an opinion – take action and shape the conversation.• Use data (new tools) to help offer value from the library• Align with the strategy of firm• Leverage consultants and your in-house experts• If done right, the library can become the center of knowledge

within the firm

Key Takeaways

Thanks for Viewing!

Slides and on-demand viewing of this and other webinars are available at the Manzama resource center: http://www.manzama.com/resource-center/