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HISTORY
• 1898 Cesar Ritz established first hotel in Paris, France.
• 1918 He died.
• 1927 Albert Keller opened Boston.
• 1989 Ritz-Carlton was elected to best hotel chain in the United States.
Three Steps of Service
1. Warm and sincere greeting to use the guest’s name.
2. Anticipation and fulfillment of each guest’s need.
3. Give a warm good-bye and use the guest’s name.
Awards• AAA Five & Four Diamond Awards 2009• AAA Five Diamond Hotel Awards 2009
The Ritz-Carlton, Amelia IslandThe Ritz-Carlton, AtlantaThe Ritz-Carlton, Bachelor GulchThe Ritz-Carlton, BuckheadThe Ritz-Carlton, CancunThe Ritz-Carlton, Coconut GroveThe Ritz-Carlton, GeorgetownThe Ritz-Carlton Golf & Spa Resort, Rose Hall, JamaicaThe Ritz-Carlton, Grand CaymanThe Ritz-Carlton, Half Moon BayThe Ritz-Carlton, KapaluaThe Ritz-Carlton, Key BiscayneThe Ritz-Carlton, Laguna NiguelThe Ritz-Carlton Lodge, Reynolds PlantationThe Ritz-Carlton, Marina del ReyThe Ritz-Carlton, NaplesThe Ritz-Carlton Golf Resort, NaplesThe Ritz-Carlton New York, Battery ParkThe Ritz-Carlton New York, Central ParkThe Ritz-Carlton, Palm BeachThe Ritz-Carlton, PhiladelphiaThe Ritz-Carlton, San FranciscoThe Ritz-Carlton, SarasotaThe Ritz-Carlton, Washington DC
• AAA Five Diamond Restaurant Awards 2009Blue by Eric Ripert at The Ritz-Carlton, Grand CaymanFantino at the Ritz-Carlton, CancunThe Club Grill at The Ritz-Carlton, CancunThe Dining Room at The Ritz-Carlton, BuckheadThe Dining Room at The Ritz-Carlton, San Francisco
• AAA Four Diamond Hotel Awards 2009The Ritz-Carlton, Boston CommonThe Ritz-Carlton, ClevelandThe Ritz-Carlton, DallasThe Ritz-Carlton, DearbornThe Ritz-Carlton, DenverThe Ritz-Carlton, Ft. LauderdaleThe Ritz-Carlton, Lake Las VegasThe Ritz-Carlton, New OrleansThe Ritz-Carlton Orlando, Grande LakesThe Ritz-Carlton, Pentagon CityThe Ritz-Carlton, PhoenixThe Ritz-Carlton, San Juan, Spa & CasinoThe Ritz-Carlton, South BeachThe Ritz-Carlton, St. LouisThe Ritz-Carlton, St. ThomasThe Ritz-Carlton, Tysons Corner
• AAA Four Diamond Restaurant Awards 2009Georgia’s Bistro at The Ritz-Carlton Lodge, Reynolds PlantationFearing’s at The Ritz-Carlton, DallasLinger Longer Steakhouse at The Ritz-Carlton Lodge, Reynolds Plantation7 Prime Cuts & Sunsets at The Ritz-Carlton, Grand Cayman
Mobil Five Star Status Hotels 2009The Ritz-Carlton New York, Central ParkThe Ritz-Carlton, NaplesThe Ritz-Carlton, Palm BeachThe Ritz-Carlton, San Francisco
• Mobil Five Star Status Restaurants 2009 The Dining Room at The Ritz-Carlton, BuckheadThe Dining Room at The Ritz-Carlton, San Francisco
• Mobil Four Star Status Hotels 2009The Ritz-Carlton, Amelia IslandThe Ritz-Carlton, Bachelor GulchThe Ritz-Carlton, Boston CommonThe Ritz-Carlton, BuckheadThe Ritz-Carlton, ClevelandThe Ritz-Carlton, Coconut GroveThe Ritz-Carlton, DallasThe Ritz-Carlton, GeorgetownThe Ritz-Carlton, Half Moon BayThe Ritz-Carlton, KapaluaThe Ritz-Carlton, Key BiscayneThe Ritz-Carlton, Laguna NiguelThe Ritz-Carlton, Lake Las VegasThe Ritz-Carlton Golf Resort, NaplesThe Ritz-Carlton New York, Battery ParkThe Ritz-Carlton Orlando, Grande LakesThe Ritz-Carlton, Pentagon CityThe Ritz-Carlton, PhoenixThe Ritz-Carlton Lodge, Reynolds PlantationThe Ritz-Carlton, SarasotaThe Ritz-Carlton, South BeachThe Ritz-Carlton, St. LouisThe Ritz-Carlton, Tysons CornerThe Ritz-Carlton, Washington DC
• Mobil Four Star Status Restaurants 2009Fearings at The Ritz-Carlton, DallasNorman’s at The Ritz-Carlton Orlando, Grande LakesVernona Restaurant at The Ritz-Carlton, Sarasota
• Travel and Leisure: 500 Greatest Hotels in the World 2009
• USA & CanadaThe Ritz-Carlton, Amelia IslandThe Ritz-Carlton, AtlantaThe Ritz-Carlton, Bachelor GulchThe Ritz-Carlton, Boston CommonThe Ritz-Carlton, BuckheadThe Ritz-Carlton, ClevelandThe Ritz-Carlton, GeorgetownThe Ritz-Carlton, Half Moon BayThe Ritz-Carlton, KapaluaThe Ritz-Carlton, Key BiscayneThe Ritz-Carlton, Laguna NiguelThe Ritz-Carlton New York, Battery ParkThe Ritz-Carlton New York, Central ParkThe Ritz-Carlton, Marina del ReyThe Ritz-Carlton, NaplesThe Ritz-Carlton Golf Resort, NaplesThe Ritz-Carlton, New OrleansThe Ritz-Carlton Orlando, Grande LakesThe Ritz-Carlton, Palm BeachThe Ritz-Carlton, PhiladelphiaThe Ritz-Carlton, PhoenixThe Ritz-Carlton Lodge, Reynolds PlantationThe Ritz-Carlton, San FranciscoThe Ritz-Carlton, SarasotaThe Ritz-Carlton, St. LouisThe Ritz-Carlton, South BeachThe Ritz-Carlton, Tysons CornerThe Ritz-Carlton, Washington DC
Upcoming Hotelsin 2009
• The Ritz-Carlton, Dove Mountain, Arizona
• The Ritz-Carlton, Charlotte, North Carolina
• The Ritz-Carlton, Lake Tahoe, California
Future opening
References• (2009). The Ritz-Carlton. Retrieved from
http://www.ritzcarlton.com/en/Default.htm
• Walker, J. R. (2006). Introduction to Hospitality. Upper Saddle River, New Jersey: Person Education, Inc.
• (2009). The Most Famous Hotels In The World. Retrieved from http://www.famoushotels.org/archives
• César Ritz. (2009). In Encyclopædia Britannica. Retrieved September 16, 2009, from Encyclopædia Britannica Online: http://www.britannica.com/EBchecked/topic/504774/Cesar-Ritz
• (2009). Ladies and Gentlemen Serving Ladies and Gentlemen. Retrieved from http://ww2.libertytravel.com/preferred-
partners/ritz-carlton