The Role of the Business Process Management in Success of the e-Government Project Implementation The Role of the Business Process Management in Success of the e-Government Project Implementation Abzetdin Adamov, PhD Computer Systems and Networks Department Qafqaz University Baku, Azerbaijan Abzetdin Adamov, PhD Computer Systems and Networks Department Qafqaz University Baku, Azerbaijan Ashkhabad – 13 November 2008 Ashkhabad – 13 November 2008
Transcript
The Role of the Business Process Management in
Success of the e-Government Project Implementation
The Role of the Business Process Management in
Success of the e-Government Project Implementation
Abzetdin Adamov, PhDComputer Systems and Networks Department
Qafqaz UniversityBaku, Azerbaijan
Abzetdin Adamov, PhDComputer Systems and Networks Department
Qafqaz UniversityBaku, Azerbaijan
Ashkhabad – 13 November 2008Ashkhabad – 13 November 2008
ContentContentContent
• Introduction. e-Government as Transformation Process– The primary goals of the e-Government– Barriers and Mitigations in front of the e-Government
• The Nature of the Business Process Management (BPM)– BPM Essentials and Rules– BPM Drivers
• Process-Oriented Reorganization in Government• Methodology of BPM Implementation in the Public
Sector• Continues Improvement or BPM in Educational
Institutions
• Introduction. e-Government as Transformation Process– The primary goals of the e-Government– Barriers and Mitigations in front of the e-Government
• The Nature of the Business Process Management (BPM)– BPM Essentials and Rules– BPM Drivers
• Process-Oriented Reorganization in Government• Methodology of BPM Implementation in the Public
Sector• Continues Improvement or BPM in Educational
Institutions
Introduction to e-GovernmentIntroduction to eIntroduction to e--GovernmentGovernment
• e-Government is the delivery of government services and information to the public using electronic means. In other words, it is the use of ICT to promote more efficient government by allowing better access to information and making government more accountable to citizens;
• Government service delivery is about lightening the necessary burden of governance from the shoulders of citizens and businesses;
• e-Government is the delivery of government services and information to the public using electronic means. In other words, it is the use of ICT to promote more efficient government by allowing better access to information and making government more accountable to citizens;
• Government service delivery is about lightening the necessary burden of governance from the shoulders of citizens and businesses;
• Achieve greater operational efficiency• To offer improved public services
accessible through a web• Be more transparent and accountable to
citizensThe average citizen today is more aware of his rights, more demanding of quality and more conscious of his responsibilities than ever before.
• Achieve greater operational efficiency• To offer improved public services
accessible through a web• Be more transparent and accountable to
citizensThe average citizen today is more aware of his rights, more demanding of quality and more conscious of his responsibilities than ever before.
Government Transformation Drivers
Government Transformation Government Transformation DriversDrivers
• Government are being asked to do more with less.
• How do agencies and IT executives manage such a broad range of activities across the government, and between the government agencies and their customers and partners?
• Can they really hope to bring order to complex business processes that require the coordination of greater amounts of agencies, people, information, and transactions?
• Government are being asked to do more with less.
• How do agencies and IT executives manage such a broad range of activities across the government, and between the government agencies and their customers and partners?
• Can they really hope to bring order to complex business processes that require the coordination of greater amounts of agencies, people, information, and transactions?
Barriers and Mitigations in front of the e-GovernmentBarriers and Mitigations in Barriers and Mitigations in front of the efront of the e--GovernmentGovernment
• Uncertainty in Organization Architecture• Absence of process-oriented approach• Automation of Inefficiency• Islands of Automation• Resistance to Change• Insufficient Skills • Insufficient Interoperability• Security Effectiveness
• Uncertainty in Organization Architecture• Absence of process-oriented approach• Automation of Inefficiency• Islands of Automation• Resistance to Change• Insufficient Skills • Insufficient Interoperability• Security Effectiveness
Golden Role of AutomationGolden Role of AutomationGolden Role of Automation
• The first rule of any technology is that automation applied to an efficient operation will magnify the efficiency.
• The second is that automation applied to an inefficient operation will magnify the inefficiency.
Bill Gates, Microsoft Corporation
• The first rule of any technology is that automation applied to an efficient operation will magnify the efficiency.
• The second is that automation applied to an inefficient operation will magnify the inefficiency.
Bill Gates, Microsoft Corporation
BPM Meaning and RulesBPM Meaning and RulesBPM Meaning and Rules
• Business Process Management is the conception, design, observation and continuous improvement of business processes.
• Improved business performance is delivered by streamlining to remove inefficiency and redundancy that has evolved in a manually designed processes.
• Business Process Management is the conception, design, observation and continuous improvement of business processes.
• Improved business performance is delivered by streamlining to remove inefficiency and redundancy that has evolved in a manually designed processes.
“To improve is to change; to be perfect is to change often.”Winston Churchill
“To improve is to change; to be perfect is to change often.”Winston Churchill
If you can't describe what you are doing as a process, you don't know what you're doing
Edwards Deming
If you can't describe what you are doing as a process, you don't know what you're doing
• Business Pressures• Environmental• Organizational• Technological
• Business Response Activities• Information Systems & Strategic Management• Continues Improvement • Restructuring business processes• Customer Focus Strategy• Electronic Business
• Business Pressures• Environmental• Organizational• Technological
• Business Response Activities• Information Systems & Strategic Management• Continues Improvement • Restructuring business processes• Customer Focus Strategy• Electronic Business
e-Government Solutions or e-Government Strategy
e-Government Solutions or e-Government Strategy
• Streamline and consolidate offline processes before putting them online.
• Give a measurable convenience for the information consumer, rather than the information producer, is the primary goal;
• Foster citizens' involvement in the governing process itself and strength the partnership between the public sector and the private citizen;
• Turn attention to optimizing the online experience from the perspective of the end-user;
• Policy makers and designers should encourage stakeholders;
• Streamline and consolidate offline processes before putting them online.
• Give a measurable convenience for the information consumer, rather than the information producer, is the primary goal;
• Foster citizens' involvement in the governing process itself and strength the partnership between the public sector and the private citizen;
• Turn attention to optimizing the online experience from the perspective of the end-user;
• Policy makers and designers should encourage stakeholders;
BPM in Public SectorBPM in Public Sector
• Ensuring Process Consistency. Most companies and public organizations have great difficulty in defining their business processes. One group may define it one way, while others may define it very differently.
• Optimizing Business Processes. It is impossible to optimize business processes if organization cannot define them. Well defined processes could be changed and measured for the results.
• Automating Cumbersome Manual Processes.Automation is only effective when applied to efficient operations.
• Ensuring Process Consistency. Most companies and public organizations have great difficulty in defining their business processes. One group may define it one way, while others may define it very differently.
• Optimizing Business Processes. It is impossible to optimize business processes if organization cannot define them. Well defined processes could be changed and measured for the results.
• Automating Cumbersome Manual Processes.Automation is only effective when applied to efficient operations.
