The Role of Emirates Identity Authority in Supporting the Development of Public Sector

Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE

www.emiratesid.ae © 2012 Emirates Identity Authority. All rights reserved

Federal Authority| هيئــــــــة اتحــــــــــــادية

Partners in Building the Security and Economy of the Emirates

Emirates Identity Authority

Bi-Annual IMAGE Users Group Forum 15 – 18 April 2013 | Paris, France

in Supporting the Development of Public Sector

The Role of


Federal Authority| هيئــــــــة اتحــــــــــــادية Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE

Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013

Agenda

• Introduction: Emirates Identity Authority

• Strategic Plan 2010-2013

• Strategic Initiatives





Agenda





• Emirates Identity Authority




About Emirates Identity Authority Emirates Identity Authority is an independent

federal government organization, established by the

presidential decree no. (2) in 2004, tasked to develop

a national identity management infrastructure for

the government of the United Arab Emirates.

The infrastructure is envisaged to support

e-government progress and strategic planning and

decision making in the country. One of the key

components of the infrastructure includes producing

national identity cards to all population in the country;

citizens and legal residents, that will act as the

primary means through which people’s identities will be

identified and authenticated (i.e., through a unique

identification number, smart card, and biometrics).




About Emirates Identity Authority Emirates Identity Authority is an independent

federal government organization, established by the

presidential decree no. (2) in 2004, tasked to develop

a national identity management infrastructure for

the government of the United Arab Emirates.

The infrastructure is envisaged to support

e-government progress and strategic planning and

decision making in the country. One of the key

components of the infrastructure includes producing

national identity cards to all population in the country;

citizens and legal residents, that will act as the

primary means through which people’s identities will be

identified and authenticated (i.e., through a unique

identification number, smart card, and biometrics).




Agenda








Setting Directions ?




Key Strategic Components




Emirates ID Strategic Plan 2010-2013





Population

Enrolment

Developing

Applications

Infrastructure

Development

Organisational

Systems




Business Operating Model …

Current Focus Long Term Focused




Agenda





• Strategic Initiatives - 1





Population

Enrolment

Developing

Applications

Infrastructure

Development

Organisational

Systems




Re-engineering Enrolment Process







after Enrolment BPR




Time and Cost Savings from Enrolment Business Process Re-Engineering

$8 Saving in each 25 minutes

Old Enrolment Process New Process

savings in the first 3 years

$100 million 5 million hours

enrolment Saving in each enrolment




More than [53] Registration Centers

across the country





Registration Centres Layout Change



Alignment with highest Customer Service Standards





Increase in registration lines from 94 to 431



Motivated Staff



Coffee Shops



Coffee Shops



Self Service Enquiry Systems



Service Kiosk Machines





Wi-Fi Service



Wi-Fi Service



Play Areas for Children



We seek to draw the smile on our customers faces



We target to reach a 7-Star service !







Agenda









Data Mapping Service




بطاقة اهلوية




8th Generation of Smart Card – 144 KB combi




Mandated as a Primary Identification document to access or benefit from government services



Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013 UAE Electronic Passport



Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013 Integration with Law Enforcement –AFIS



Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013 eGate at Airports



Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013 Federal National Council Elections - eVoting




Agenda









Population

Enrolment

Developing

Applications

Infrastructure

Development Organisational

Systems

Strategic Initiatives

• Integration Platform

• Online Validation Gateway




Population

Enrolment

Developing

Applications

Infrastructure


Systems







Government Collaboration and Integration Platform Keeping Population Register up to date

Support Decision Making




Integration Platform Architecture




Population

Enrolment

Developing

Applications

Infrastructure


Systems








ID Card: Not just another plastic card !




UAE eTrust Centre: Validation Services




Validation Gateway General Architecture




Abu Dhabi e-Government Portal [www.abudhabi.ae]




Validation Gateway General Architecture




Dimensions of eBusiness Performance




Dimensions of eBusiness Performance




Digital Economy: Critical Considerations

To capitalise on the growing

digital economy, we need to consider:




SDK – Tool Kit




SDK – Tool Kit

Dubai Courts: the use of card readers shortened data entry process from

10 minutes to 5 seconds.



Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013 1 million card readers distribution in public sector




Study1: Readers will yearly save 2 million working days

Study 2: PKI authentication yearly savings $1 trillion

SDK – Tool Kit




New Strategy 2014-2016




• Focus on data accuracy in the population register

• Support government decision-makers by providing accurate and intelligent information about demographic population

• Focus on EIDA being the primary enabler for integrated and interrelated client-centered government services in the UAE

• Work on making the ID card the most important and valuable card to individual customers, government institutions and the private sector

• Seek sustainability at the environmental & society level

• Development and innovation: Emirates ID seeks to create a work environment based on "creativity" and so will focus on building a complete framework for creativity in the next phase to study the ideas, embrace and then launch them

• Organizational excellence in all systems and areas of Emirates ID

• Contribute towards raising the UAE’s global standing (global competitiveness)

• Seek continuous improvement in services for all customers (internal and external) and increase the effectiveness and efficiency based on results

• Achieve the highest satisfaction results in the delivery of services

Elements of New Strategy




Organizational values

1 2 3 4 5 6 Customer

orientation

Teamwork Trust Integrity & Ownership

Entrepreneur-ship & Innovation

Commitment to quality

Ensuring

customer

satisfaction,

guaranteeing

transparency,

gaining

customer trust

and valuing

their feedback

to continually

improve our

services

Embedding the

spirit of

teamwork

through

knowledge

transfer in order

to achieve our

ultimate

objectives and

goals

Adopting an

organizational

culture

centering on

providing a

supportive

working

environment

based on

mutual trust

Always being

honest, moral

and taking full

responsibility

for our work.

We will honor

our

commitments

and assume the

consequences

of our actions

Developing our

capacity for

proactively

providing and

developing

innovative /

diverse

solutions

towards

achieving

excellence

Taking on the

utmost

commitment

when it comes

to delivering

quality services

to our

customers

remained principally the same with the addition of ‘Integrity’ and ‘Entrepreneurship’




Ensure the highest level of personal data quality and privacy in the management of the identity

lifecycle.

Objective 1

• Enrolment Business Process Optimization & Improvement.

• Enhance Personal Life Events Update Management in Population Register.

• Migration to Next Generation Technology for Population Register, Identity management system, and data protection.




Enhance Emirates ID’s role as the primary identity authenticator in the UAE

• Regulatory Framework development and implementation for

National Identity Management and Digital Signatures

(Emirates ID digital Trust Centre)

• Develop and implement Business Continuity Plan

• Enhancement in infrastructure and multi-factor

authentication using National ID

Objective 2




Enable government decision making through the provision of innovative services linked to population demographics

• Develop and roll out Data Management and Population

Demographics Strategy

• Develop and implement framework to support decision

making and strategic planning (provision of intelligent data)

Objective 3




Enhance Emirates ID’s brand and customer understanding through communicating with the public and leveraging strategic partnerships.

• Develop and implement a 2-way marketing &

communications strategy to educate public about ID-

enabled services and enhance our brand.

• Enhance relationships with key stakeholders.

• Emirates ID external services delivery enhancement.

Objective 4




Efficiency, Effectiveness & Efficacy

• Back-end process to achieve the highest levels of performance,

quality, efficiency and transparency in accordance with the standards

of excellence and organizational learning

• Design and implement strategy for Human Capital development

• Enhance & implement Corporate Social Responsibility

• Develop & implement Green Environment Agenda

• Establishment of a Center of Excellence for education and

propagation of concepts related to National Identity Management

• Institute cost budgets and revenue mandates to ensure financial

sustainability (self sufficiency)

Objective 5




More Information:

www.emiratesid.gov.ae

.. download our recent publications http://www.emiratesid.gov.ae/en/media-center/publications.aspx



Thank You

Dr. Ail M. Al-Khouri Director General Emirates Identity Authority United Arab Emirates [email protected] www.emiratesid.ae

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