Date post: | 21-Oct-2014 |
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Self Improvement |
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Practical Emotional Intelligence:
The secret of Leadership
S P Jain 25 July 2014
Christopher GolisMA (Cambridge) MBA (London) FAICD FAIM
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Characteristic
Ability to solve complex problems and make decisions
Ethical/high personal standards
Flexible and adaptable to change
Good "people" skills
Self-management
Strategic thinker
Team player
Visionary
What makes a successful GM?
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Karpin: Survey of 100 GMs
Characteristic %
Ability to solve complex problems and make decisions
25
Ethical/high personal standards 23
Flexible and adaptable to change 50
Good "people" skills 75
Self management 33
Strategic thinker 58
Team player 32
Visionary 52
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People Skills = Practical & Valid Profiling Tool
Practicality = Midpoint (Simplistic, Complexity)
= 7 items
Validity = Agrees with latest science
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DISC = Valid but simplistic (2 variables)
NLP= Invalid & Simplistic (3 variables)
Myers-Briggs = Invalid & complex (16)
? = valid & 7 variables
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My EQ Journey: 1973
Defining moment:
Charles Handy with the key to businesssuccess
Turned down job offer from McKinsey
Became a salesman after emigrating to Australia
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1974: The Humm- Wadsworth
• 1935 Humm & Wadsworth 7 components 1st decent personality assessment
• 1975 Unhooked only IBM account in world• 1979 Won 15 major tenders in a row• 1980 Became investment banker VC
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1989 & 1991
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1995 Goleman’s EQ
1. Self-Awareness
2. Self-Management
3. Social-Awareness = Empathy
4. Social Skills
Book explains why and the what but not the how
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1995 The $ or The Book
$20 million
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2007: Dad, What books should I read?
• Up the Organization Robert Townsend• My Years With General Motors Alfred
Sloan• Good to Great Jim Collins• The 7 Habits of Highly Effective People• The Art of War Sun Tzu
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I decided to write the book myself.
How could I refuse her?
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The Humm-Wadsworth Temperament Model
• We are all slightly mad• 7 core emotional drives• 6 most common forms of insanity• Other = Freud’s superego• First scientifically valid personality test• Normative test
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The 7 core desires
1. Mover communication2. Hustler material success3. Double-checker security4. Artist create5. Politician winning6. Engineer completing projects7. Normal order
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Mover• Desire to
communicate• Extraverts• Active and dynamic• Cheerful and
enthusiastic• Either black or white• Multi-taskers• Fluctuations in mood
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Doublechecker
• Desire for security• Agreeable and likeable• Cautious, double checkers• Apprehensive and nervous• Compassionate and
sympathetic• Pessimistic and critical• Low energy output but can
show D drive
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Artists
• Desire to create• Inarticulate, aloof and reserved• Self-conscious and over-
sensitive• Stubborn and single-minded• Good visual imaginations• Individualistic: beat to a
different drum
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Politicians
• Desire to win• Competitive and assertive• Persistent and tenacious• Defend fixed ideas
skillfully• Suspicious
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Engineer
• Desire to complete projects• Conscientious• Painstaking planners, read
everything• Practical and objective• Dedicated enthusiasm• Hands-on operators
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Hustler
• Desire for material success• Astute, good financial acumen• Love of gambling and
excitement• Winners and losers• Opportunistic• Self-interest• Egocentric
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Normal• Desire for order• Unemotional (cold fish?)• Co-operative and law abiding• Mature and self-controlled • Consistent and rational
(boring?)• Self reliant and confident
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Normal
Normal is comparable to Freud’s superego:conscience, rules & standards
As your age increases, your Normal increases
The Normal is soluble;
In vino veritas
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The 7 components are like a web with several strong and
several weak strands
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Humm Distribution
N H M D A P E0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
40%
14%
56%52%
44%
39%
57%
Dominant Humm Component DistributionSample size = 65,508 people
Component
% o
f p
op
ula
tio
n h
avin
g d
om
inan
t co
mp
on
ent
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The Big 5
• O = Openness to creativity • C = Conscientiousness • E = Extraversion • A = Agreeableness• N = Neuroticism (lack self-control)
Where is the dark triad? Corporate psychopath
Where is the Type ‘A’? Corporate bully
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The Big 5 & The Humm
• O = Artist• C = Engineer • E = Mover • A = Double-checker• N = Normal
Corporate psychopath = Hustler & N
Corporate bully = Politician & N
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Why is identifying corporate psychopaths
important?• Myers-Briggs converted a 85,000
employee company 16 people in one year.
• Myers-Briggs destroyed Arthur Andersen
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Arthur Andersen
• “Not enough money in the city of Chicago”• “Think straight, talk straight”• Four cornerstones of Arthur Andersen:
– Provide good service to client– Produce quality audits– Manage staff well– Produce profits for AA
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Arthur Andersen (2)
• First firm to introduce consulting • Eliminated conflicts with the Method• Myers-Briggs embraced• 1989 Jim Edwards & Eye of the Tiger• 1992 Great Partner Purge• 2001 Enron and Worldcom• 2002 85,000 16 employees in 1 year!!!
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Energy = M
Focus = P (Internal Mobility WSJ)
Empathy = H
Flexibility = H
Conflict = P
Team Player = M
Pfeffer’s Leadership Model
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Why I ♥ the Humm
• Practical & easy to remember• We have all 7 components• Talk, dress, office all provide quick & easy
identification• DISC = Mover & Politician• NLP = Artist, Politician, & Engineer• Freud’s superego = Normal• Psychopath = Uncontrolled Hustler• Bully = Uncontrolled Politician
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What’s next?
• www.emotionalintelligencecourse.com• Do the quiz and learn about yourself• Invest in The Humm Handbook $40 retail• Or Invest in the ebooks on Kindle• Do my workshops:
• EQ in Management: Lift Your Level of Emotional Intelligence
• EQ in Selling: The Most Useful Technique I have ever used