www.dienstleisten-leicht-gemacht.de

The Services Directive

Points of Single Contact in Germany

Brussels, 4 February 2010

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Basic setting in Germany

Federalism Administrative proceedings are dealt

with separately by 16 “Länder” andthousands of municipalities

Limited influence of Federal level dueto constitutional limits

Role of Professional Chambers Service providers usually are statutory members of Professional

Chambers (Chambers of commerce/crafts/free professions) Multitude of chamber-own information offers

Implementing the Services Directive

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State levels concerned by theGerman implementation process

14 Federal ministries and their authorities 16 Länder and their authorities Thousands of local entities Hundreds of chambers Many other Corporations

under public law

Implementing the Services Directive

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Implementing PSC in Germany: Responsibilities

Implementing the Services Directive

Federal levelOverall coordination

Help in basic clarifications

National Webgate and PSC-Logo

Aim: Comprehensive, coherent and economic system

LänderAre to decide on operator(s) and details of the PSC system / details of electronic processing

Administrative procedures and IT

Chambers / Local authoritiesPSC: operator(s)

Administrative procedures and IT

Coordination by

Political level

ConsultationsConsultations,

Supervision

IT-aspects:Common project

“Deutschland-Online”

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Points of single contact in the Services Directive

Common requirement profile of the PSC (I) Common requirement profile worked out by the

Federal Government and the 16 federal „Länder“ in 2007: PSCs are under the remit of the „Länder“ all parties involved share a common basic understanding of the tasks and methods of the PSCs

Electronic and physical approach PSC responds to the individual needs of service providers

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Points of single contact in the Services Directive

Common requirement profile of the PSC (II)

Central online portal on federal level (Federal Ministry of Economics and Technology): basic information to help service providers locate the correct PSC

National service providers should also take advantage of the PSC

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Points of single contact in the Services Directive

Chosen Models: Use of existing structures Intermediate or high authorities (central model):

Berlin, Brandenburg, Sachsen, Sachsen-Anhalt, Hessen, Rheinland-Pfalz

Chambers: Saarland, Thüringen, Hamburg, Mecklenburg-Vorpommern

Municipalities: Bremen Cooperation models: Bayern, Baden-Württemberg,

Nordrhein-Westfalen, Schleswig-Holstein, Niedersachsen

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Points of single contact in the Services Directive

Physical infrastructure Good accessibility – not only by electronic

means (193 PSCs in Germany) German PSCs can be recognized by their

common logo

EUGO logo used as endorsement

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Gateway to the PSCswww.einheitlicher-ansprechpartner-

deutschland.de (german)(BMWi)

also achievable by the BMWi-webpage, the english gateway and

additional domains

Gateway Art. 21 SDfor the recipients of services

www.portal21.de content: GTAI / BVL

technical platform: GTAI

= basic service for interested people with links to the PSCs and

other information services

Links to national PSCs and

information services of the „Länder“, Link to

EUGO

consumers:BVL

companies:GTAI

Links to further information services

= extension of existing services

of the GTAI(German Business Portal)

Services of the chambers

Information services of other providers

Links to services provided on the federal level, (e.g.

Portal21, German Business Portal, einfach-gruenden, nexxt)

legend:BMWi: Federal Ministry of Economics and Technology (www.bmwi.de) GTAI: Germany Trade and Invest (www.gtai.de)BVL: The Federal Office of Consumer Protection and Food Safety (www.bvl.bund.de)

Gateway to the PSCswww.point-of-

single-contact.de (english)(GTAI)

also achievable by the german gateway and additional

domains

Web-based information services concerning the implementation of the Services Directive

Links to national PSCs and

information services of the „Länder“, Link to

EUGO

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Gateway to the PSCs (english)

www.point-of-single-contact.de or www.german-business-portal.info Regional PSC achievable by the map of

Germany Service Providers can easily find their

competent PSC

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