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The Sharing Economy Sharing Eco… · 2. Sharing economy firms rely on user-based rating systems...

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The Sharing Economy Skokie Public Library September 7, 2016
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Page 1: The Sharing Economy Sharing Eco… · 2. Sharing economy firms rely on user-based rating systems for quality control, ensuring a level of trust between consumers and service providers

The Sharing EconomySkokie Public LibrarySeptember 7, 2016

Page 2: The Sharing Economy Sharing Eco… · 2. Sharing economy firms rely on user-based rating systems for quality control, ensuring a level of trust between consumers and service providers
Page 3: The Sharing Economy Sharing Eco… · 2. Sharing economy firms rely on user-based rating systems for quality control, ensuring a level of trust between consumers and service providers

What is The Sharing Economy?

Page 4: The Sharing Economy Sharing Eco… · 2. Sharing economy firms rely on user-based rating systems for quality control, ensuring a level of trust between consumers and service providers
Page 5: The Sharing Economy Sharing Eco… · 2. Sharing economy firms rely on user-based rating systems for quality control, ensuring a level of trust between consumers and service providers

Confused? You’re not alone!

Page 6: The Sharing Economy Sharing Eco… · 2. Sharing economy firms rely on user-based rating systems for quality control, ensuring a level of trust between consumers and service providers
Page 7: The Sharing Economy Sharing Eco… · 2. Sharing economy firms rely on user-based rating systems for quality control, ensuring a level of trust between consumers and service providers

OK, so it’s confusing...but what is The Sharing Economy?

Page 8: The Sharing Economy Sharing Eco… · 2. Sharing economy firms rely on user-based rating systems for quality control, ensuring a level of trust between consumers and service providers

The Sharing Economy has four key characteristics

Page 9: The Sharing Economy Sharing Eco… · 2. Sharing economy firms rely on user-based rating systems for quality control, ensuring a level of trust between consumers and service providers

1. They use information technology (IT systems), typically available via web-based platforms, such as mobile "apps" on Internet- enabled devices, to facilitate peer-to-peer transactions.

Page 10: The Sharing Economy Sharing Eco… · 2. Sharing economy firms rely on user-based rating systems for quality control, ensuring a level of trust between consumers and service providers

2. Sharing economy firms rely on user-based rating systems for quality control, ensuring a level of trust between consumers and service providers who have not previously met.

Page 11: The Sharing Economy Sharing Eco… · 2. Sharing economy firms rely on user-based rating systems for quality control, ensuring a level of trust between consumers and service providers

3. They offer the workers who provide services via sharing economy platforms flexibility in deciding their typical working hours.

Page 12: The Sharing Economy Sharing Eco… · 2. Sharing economy firms rely on user-based rating systems for quality control, ensuring a level of trust between consumers and service providers

4. To the extent that tools and assets are necessary to provide a service, sharing economy firms rely on the workers using their own.

Page 14: The Sharing Economy Sharing Eco… · 2. Sharing economy firms rely on user-based rating systems for quality control, ensuring a level of trust between consumers and service providers
Page 15: The Sharing Economy Sharing Eco… · 2. Sharing economy firms rely on user-based rating systems for quality control, ensuring a level of trust between consumers and service providers

Signing up for Airbnb

Page 16: The Sharing Economy Sharing Eco… · 2. Sharing economy firms rely on user-based rating systems for quality control, ensuring a level of trust between consumers and service providers

Creating an Airbnb profile

Page 17: The Sharing Economy Sharing Eco… · 2. Sharing economy firms rely on user-based rating systems for quality control, ensuring a level of trust between consumers and service providers
Page 18: The Sharing Economy Sharing Eco… · 2. Sharing economy firms rely on user-based rating systems for quality control, ensuring a level of trust between consumers and service providers

Airbnb verification

Page 19: The Sharing Economy Sharing Eco… · 2. Sharing economy firms rely on user-based rating systems for quality control, ensuring a level of trust between consumers and service providers

Finding a place on Airbnb

Page 20: The Sharing Economy Sharing Eco… · 2. Sharing economy firms rely on user-based rating systems for quality control, ensuring a level of trust between consumers and service providers
Page 21: The Sharing Economy Sharing Eco… · 2. Sharing economy firms rely on user-based rating systems for quality control, ensuring a level of trust between consumers and service providers
Page 22: The Sharing Economy Sharing Eco… · 2. Sharing economy firms rely on user-based rating systems for quality control, ensuring a level of trust between consumers and service providers
Page 23: The Sharing Economy Sharing Eco… · 2. Sharing economy firms rely on user-based rating systems for quality control, ensuring a level of trust between consumers and service providers
Page 24: The Sharing Economy Sharing Eco… · 2. Sharing economy firms rely on user-based rating systems for quality control, ensuring a level of trust between consumers and service providers

Booking a place on Airbnb

Page 25: The Sharing Economy Sharing Eco… · 2. Sharing economy firms rely on user-based rating systems for quality control, ensuring a level of trust between consumers and service providers

How does Airbnb process my payment?

Page 26: The Sharing Economy Sharing Eco… · 2. Sharing economy firms rely on user-based rating systems for quality control, ensuring a level of trust between consumers and service providers

Messaging and Communication--What happens after I request a booking on Airbnb

Page 27: The Sharing Economy Sharing Eco… · 2. Sharing economy firms rely on user-based rating systems for quality control, ensuring a level of trust between consumers and service providers
Page 28: The Sharing Economy Sharing Eco… · 2. Sharing economy firms rely on user-based rating systems for quality control, ensuring a level of trust between consumers and service providers

How does Airbnb process payments?

Page 29: The Sharing Economy Sharing Eco… · 2. Sharing economy firms rely on user-based rating systems for quality control, ensuring a level of trust between consumers and service providers

Airbnb and the 4 characteristics of the Sharing Economy

1. They use information technology (IT systems), typically available via web-based platforms, such as mobile "apps" on Internet- enabled devices, to facilitate peer-to-peer transactions.

2. Sharing economy firms rely on user-based rating systems for quality control, ensuring a level of trust between consumers and service providers who have not previously met.

3. They offer the workers who provide services via sharing economy platforms flexibility in deciding their typical working hours.

4. To the extent that tools and assets are necessary to provide a service, sharing economy firms rely on the workers using their own.

Page 30: The Sharing Economy Sharing Eco… · 2. Sharing economy firms rely on user-based rating systems for quality control, ensuring a level of trust between consumers and service providers

Just how big is the Sharing Economy?

Page 31: The Sharing Economy Sharing Eco… · 2. Sharing economy firms rely on user-based rating systems for quality control, ensuring a level of trust between consumers and service providers

Benefits of the Sharing Economy

Page 32: The Sharing Economy Sharing Eco… · 2. Sharing economy firms rely on user-based rating systems for quality control, ensuring a level of trust between consumers and service providers

Provides lower prices for consumers

Page 33: The Sharing Economy Sharing Eco… · 2. Sharing economy firms rely on user-based rating systems for quality control, ensuring a level of trust between consumers and service providers

Provides Flexible Employment Schedules and Additional Income for Workers

Page 34: The Sharing Economy Sharing Eco… · 2. Sharing economy firms rely on user-based rating systems for quality control, ensuring a level of trust between consumers and service providers

Leverages excess capacity

Page 35: The Sharing Economy Sharing Eco… · 2. Sharing economy firms rely on user-based rating systems for quality control, ensuring a level of trust between consumers and service providers

Potentially stimulates new consumption

Page 36: The Sharing Economy Sharing Eco… · 2. Sharing economy firms rely on user-based rating systems for quality control, ensuring a level of trust between consumers and service providers

Improves the consumer experience

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Provides a mechanism for trust between consumers and individual service providers

Page 38: The Sharing Economy Sharing Eco… · 2. Sharing economy firms rely on user-based rating systems for quality control, ensuring a level of trust between consumers and service providers

Challenges of the Sharing Economy

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Potential income instability

Page 40: The Sharing Economy Sharing Eco… · 2. Sharing economy firms rely on user-based rating systems for quality control, ensuring a level of trust between consumers and service providers

Fewer benefits and protections for service providers

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Service providers are responsible for their own training

Page 42: The Sharing Economy Sharing Eco… · 2. Sharing economy firms rely on user-based rating systems for quality control, ensuring a level of trust between consumers and service providers

Capital investment and maintenance costs are the responsibility of the service provider

Page 43: The Sharing Economy Sharing Eco… · 2. Sharing economy firms rely on user-based rating systems for quality control, ensuring a level of trust between consumers and service providers

Consumer privacy and security

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Access

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Conclusion


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