© 2010 Quest Software, Inc. ALL RIGHTS RESERVED
Andrew Costenbader
District Manager | Quest Software | www.quest.com/vworkspace
512-213-8425
The Smarter Way to Desktop Virtualization
- Solution Overview
2
Quest Software – Leadership
Major Systems Management Software Provider
•Two time winner, Microsoft Global ISV Partner of the Year
•Microsoft Partner of the Year in Advanced Infrastructure Solutions, Active Directory for 2009
•#1 in Database Management Software Market, North America for 2009 (Gartner)
•Leader in Identity and Access Management (IDC)
3
Quest Desktop Virtualization Business Unit
• 1999: Systems Integrator specializing in app delivery– Thousands of production deployments
• 2004: Provision Networks founded– Enhance the Windows platform with remote access, printing and
profile solutions
• 2007: Acquired by Quest Software– Taking Desktop Virtualization, Application Delivery and end user
productivity to the larger Enterprise– Product now in it’s 7th generation
A Rich Legacy of Virtualization Domain Knowledge and Experience
4
Sampling of vWorkspace Wins by Vertical
Financial & Insurance
Manufacturing
Public Sector
Defense Intelligence Agency
US Army CENTCOM
US Air Force
US Army MEDCOM
FAA
Education
Healthcare
5
Desktop Virtualization Challenges
Key Inhibitors to Wide-Scale Deployment
• Overall end-user experience not acceptable• Complexity and # of solution components needed• Immaturity of management solutions • Promised TCO reductions not being realized• Cost-effectiveness
– Need to mix/match VDI, TS/RDSH, Blade and Physical PCs according to types of users and the resources they need
– Use VDI only when absolutely needed - keep costs down
6
Our Position on Desktop Virtualization
• VDI is only one part of the solution for Desktop Virtualization
• Blending TS/RDSH, VDI, Blade/Physical PCs and Application Virtualization within one management solution
is optimal
• Efficiencies within the management of deploying and maintaining virtual desktops is critical as adoption
expands
• Overall performance, range of access device support and seamless peripherals support is critical on the end
user side
• Provide customers with a solution that can migrate from one platform to another over time – protect their
investments
The Power of Choice and Flexibility…
7
Quest vWorkspace
• Cost-effectively configure the right computing resource for the type of worker
• Efficiently schedule and automate virtual desktop management tasks and operations
• Keep TCO in check by supporting more virtual desktop users with less IT staff
• Securely delegate centralized administration authority based on well defined roles
• Platform Choice - among Microsoft, VMware, and Parallels
• Provides users with an optimized experience by supporting a wide range of access devices and peripherals, significantly enhances performance beyond default RDP
One Solution for Managing and Provisioning VDI, Terminal Services/RDS and Physical/Blade
PCs…
8
Latest Release – vWorkspace 7.1
• EOP Xtream– Boost WAN/Internet Performance
– Reduce effects of latency for branch/remote offices and DaaS
• Integration & Enhancement of Windows Server 2008 R2 RDS– Automated setup of WS 2008 R2 as a Connection Broker
– Publish apps and desktops using RemoteApp and RD Web Access
– Supports Remote Desktop Gateway for secure Internet access
• Rapid virtual desktop provisioning with Hyper-V and SCVMM– Automates and accelerates virtual desktop creation by rapidly cloning virtual hard disks
using Hyper-V differencing disks
– Advanced load balancing of user connections between Hyper-V hosts delivers an improved
user experience and optimizes server utilization
Boost Wan Performance & Enhance Microsoft RDS…
0 25 100 300 ms0
10
20
30
40
50
60
70
80
1. Effect of Latency On Screen Updates - Scrolling a PDF DocumentWindows XP RDC client v7 to Windows XP SP3 virtual desktop (RDP
5.2)
EOP Xtream Disabled
EOP Xtream Enabled
Network latency (ms)
Tim
e to
scr
oll d
ocum
ent (
secs
)
9
Solution: Quest vWorkspace
Broker•
VDI: Multiple Options
•Terminal Services/RDSH
•Blade PCs
User Experience•
Optimized Performance
•Range of Access Devices
•Universal USB and Print
Management•
Automation
•Flexibility
•Security
10
Simplify Management of Application and Desktop DeliveryMultiple User Types – Multiple Deployment Options – Single Console
Knowledge Workers
VDI
Power Users
Blade PCs
• Fast and Personal
• Can be user-customized
• Provisioned on-demand
• Fully isolated and secure
• Standard desktop OS
Task Workers
Terminal Server
• Shared OS
• Shared Apps
• Server OS
• Fast, Powerful and Consistent
• Demanding users/applications
• Fully isolated and secure
• Standard desktop OS
Management Console
Deploy and Manage the Most Cost-Effective Solution
11
Single Management Console – RDS, VDI and PCs
12
Managing multiple hypervisors
13
Management Console
Stack Elements vWorkspace
User Environment/Profile
Desktop Delivery
Application Deployment Multiple Options
Connection Broker
Automated Management and Provisioning
Hypervisor Management Multiple Options
Hypervisor Multiple Options
Storage Automation
Where Does vWorkspace Fit in the Stack?
14
Management Console
Stack Elements VDI with Microsoft
User Environment/Profile
Desktop Delivery extends RDPand RemoteFX
Application Deployment
Connection Broker extends RDS
Automated Management and Provisioning
Hypervisor Management
Hypervisor
Storage Automation extends Hyper-Vdifferencing disks
Where Does vWorkspace Fit in the Stack?
15
Management Console
Stack Elements VMware Example
User Environment/Profile
Desktop Delivery EOP extends RDP
Application Deployment
Connection Broker
Automated Management and Provisioning
Hypervisor Management vCenter Server
Hypervisor VMware ESX
Storage Automation integrates withLinked Clones
Where Does vWorkspace Fit in the Stack?
16
Management Console
Stack Elements Parallels Example
User Environment/Profile
Desktop Delivery EOP extends RDP
Application Deployment
Connection Broker
Automated Management and Provisioning
Hypervisor Management Parallels Virtuozzo
Hypervisor Parallels Virtuozzo
Storage Automation Parallels Virtuozzo
Where Does vWorkspace Fit in the Stack?
17
Management Console
Stack Elements TS/RDSH Example
User Environment/Profile
Desktop Delivery EOP extends RDP
Application Deployment
Connection Broker extends RDS
Automated Management and Provisioning
Hypervisor Management N/A
Virtualization Platform Terminal Server/RDSH
Storage Automation N/A
Where Does vWorkspace Fit in the Stack?
18
Broker•
VDI: Multiple Options
•Terminal Services/RDSH
•Blade PCs
User Experience•
Optimized Performance
•Range of Access Devices
•Universal USB and Print
Management•
Automation
•Flexibility
•Security
Solution: Quest vWorkspace
19
POC
Initial
Deployment
Full-Scale
Deployment
WITH Quest vWorkspace
Reduces the Complexity and IT Effort Required to Manage the Virtual Desktop
Environment
More Users
and Apps
More Users
and Apps
Solution: Quest vWorkspace
Desktop Virtualization Challenge:
Increases in TCO with Production Deployment
Contains TCO
• Avoids increases in IT staff
• Effective Mgmt. is the key
• Costs do not shift to Data Ctr.
20
Desktop Task Automation
MSI Package
Deployment
Change Power
State
Reconfigure
Virtual
Machine
Copy Files
Run Scripts
Delete Virtual
Machines
Change Logon
State
Management Console
21
Granular Delegated Administration
22
User Session Management
23
Managing Applications from vWorkspace
24
Broker•
VDI: Multiple Options
•Terminal Services/RDSH
•Blade PCs
User Experience•
Optimized Performance
•Range of Access Devices
•Universal USB and Print
Management•
Automation
•Flexibility
•Security
Solution: Quest vWorkspace
25
Optimized End-User Experience Ensure Virtual Desktop Acceptance
• EOP Xtream* – WAN acceleration
• EOP Universal USB – Universal device support
• EOP Print – Universal print driver
• EOP Multimon – Multi-Monitor support
* Patent Pending
26
• EOP Multimedia Acceleration– Windows Media Player acceleration– Flash video acceleration
• EOP Graphics Acceleration– Lossy compression
• EOP Text Echo– Instant typing response
• EOP Audio – HQ bi-directional– Configurable– Latency Tolerant– Buffering
With
vWorkspace EOP
Without
vWorkspace EOP
Optimized End-User Experience Ensure Virtual Desktop Acceptance
27
The vWorkspace Difference5 Levels of Independence
28
Quest vWorkspace Product OptionsvWorkspace Enterprise
RDSH, VDI, blade
vWorkspace Desktop Edn.
VDI, blade
RD Session Host (Terminal Server) Load Balancing XConnection Broker X XHypervisor Integration and Automation X XWeb Access X XSecure Gateway X XMultimedia and Graphics Acceleration X X Universal USB (VDI only) X XTask Automation (VDI only) X XUniversal Printing – Client/Network/WAN X XUser Profile Management X XUser Environment Config and Lockdown X XCPU and Memory Limits XVirtual IP Addressing X
Per Concurrent UserInc. 1 year Business Critical support and maintenance $169 $99
29
The Smarter Way to Desktop Virtualization
Simplified – Consolidation Reduces Complexity
Efficient – Schedule and Automate Operations
Flexible – Adapt to Changing Needs and Platforms
Scalable – Built for Full-Scale Deployments, Not just POC
Cost-Effective – Best Price/Performance Available
Work Smarter, Not Harder.
30
Questions and Answers
ROI White Paper
Desktop Virtualization: Best Bet for a Dwindling IT Budget? Where are the Actual Savings?
www.quest.com/documents/landing.aspx?id=10685&technology=&prod=389&prodfamily=&loc =
vWorkspace Demos
www.quest.com/vworkspace/demo.aspx
Case Studies
www.quest.com/documents/list.aspx?contenttypeid=13&technology=&prod=389&prodfamily=&loc =
vWorkspace Evaluation Software
www2.provisionnetworks.com/downloadreg.aspx
vWorkspace & Microsoft VDI Solution
www.vworkspace.com/aWinningPartnership/
vWorkspace Web pages & General Information
www.quest.com/vworkspace/
vWorkspace Webcasts and Events
www.quest.com/vworkspace/events-webcasts.aspx
© 2010 Quest Software, Inc. ALL RIGHTS RESERVED
Supplement:VMware View Side-by-Side Compete
32
Brokering ComparisonCapabilities Quest
vWorkspace VMware View
Hypervisor support Hyper-V, ESX, Parallels ESX ONLY
Single product to support VDI, Terminal Services/RDS, and Blade PCs VDI Only
Load balancing and management of TS/RDS Centralized management of VDI sessions Publishing of individual applications Built-in load balancing of multiple brokers Application Virtualization App-V integration Premier Ed - ThinApp
Web client for user access RDP onlyNo PCoIP
Clients for: Windows, Mac, Linux, Java, thin client No Java
Mac – RDP only
QUEST CONFIDENTIAL
All information is believed to be correct as of 6th April 2010.
Content subject to analytical edits and frequent updates
33
Management ComparisonAutomation
Capabilities Quest vWorkspace VMware View
Management Automation
Rapid provisioning of virtual desktops Premier Edition
Batch creation of virtual desktop VMs Dynamic auto expansion of virtual desktop groups Virtual desktop management: copy files, run exe/scripts, deploy MSIs Scheduling of management operations Forced session log-off when specified apps hang
QUEST CONFIDENTIAL
All information is believed to be correct as of 6th April 2010.
Content subject to analytical edits and frequent updates
34
Management ComparisonFlexibility
Capabilities Quest vWorkspace VMware View
Management FlexibilityVirtual desktops can be assigned to a user Assign virtual desktops by AD security group or OU Assign virtual desktops by access device IP, IP range or device name Restrict virtual desktop access by time and day Configuration of user environment integrated with access policies Search through all VDI sessions Remote control or “shadow” a user’s active VDI session Advanced user profile management Separate product
QUEST CONFIDENTIAL
All information is believed to be correct as of 6th April 2010.
Content subject to analytical edits and frequent updates
35
Management ComparisonSecurity
Capabilities Quest vWorkspace VMware View
Management SecurityPass-through credentials (single sign-on) Smart card authentication RDP ONLY
Not PCoIP
Remote connections can be secured with SSL/TLS RDP ONLYNot PCoIP
Management console provides multiple levels of granular delegated administration Granular, policy-based application access control
QUEST CONFIDENTIAL
All information is believed to be correct as of 6th April 2010.
Content subject to analytical edits and frequent updates
36
User Experience ComparisonCapabilities Quest
vWorkspace VMware View
Fast graphics updates on LAN Fast graphics updates on WAN Optional lossy compression for acceleration of high bandwidth graphics PCoIP only
Multimedia redirection (Windows Media, AC3 & MPEG formats) Flash Player redirection Applications using 3D animation & advanced graphics OK for remote access PCoIP on LAN, but
reduces svr scalability
High quality bi-directional audio Universal USB device redirection – virtual USB hub RDP only
Not PCoIP
Universal print driver for client printers Universal print driver for network & remote relay printers
QUEST CONFIDENTIAL
All information is believed to be correct as of 6th April 2010. Content subject to analytical edits and frequent updates
© 2010 Quest Software, Inc. ALL RIGHTS RESERVED
Supplement:Quest vWorkspace compared to the Citrix line-up
38
Quest vWorkspace Compared to the Citrix Line-up
• The Quest vWorkspace Desktop Virtualization Solution is less costly, less complex and easier to manage than Citrix XenDesktop.
• The Quest vWorkspace Desktop Virtualization Solution does not replace or add required components to the Microsoft
Virtualization stack, but rather extends and enhances what is already there.
High Level…
$225$169
Quest vWorkspace
Enterprise
$169 per concurrent
user - includes 1 year
of 24x7 support and
maintenance
~$450 (at 2:1), Equivalent concurrent
user price - does not include support or
maintenance
$225 per named user or access device.
Citrix XenDesktop
Enterprise
$450
Perpetual License
Comparison
39
Quest vWorkspace Compared to the Citrix Line-up
• Less time learning and switching between disparate systems = more time doing and being productive
• One infrastructure/farm vs. three (XenDesktop + XenApp + Provisioning Services)
• One unified management console vs. many (up to as many as 6 different consoles with Citrix – each with their own
interface)
vWorkspace is less complex…
In this case, Less is More.
40
Quest vWorkspace Compared to the Citrix Line-up
• Does not require extending the Active Directory Schema
• Full, native integration with, and automation of Microsoft SCVMM
• Automates native platform storage functionality (e.g. Microsoft Hyper-V Differencing Disks), vs. requiring proprietary
Citrix Provisioning Server
• More flexibility in deployment options - AD User, AD Group, AD OU, Device IP or Device Name
• Does not require separate VLANs or PXE Boot (Citrix Provisioning Server requires these)
vWorkspace is easier to implement…
Extend and Enhance vs. Add and Replace.
41
Quest vWorkspace Compared to the Citrix Line-up
• Resolve calls at the helpdesk - XenDesktop doesn't offer "integrated" tools to resolve helpdesk calls
• Integrated User Environment Configuration and Profile Management
• Schedule, Automate, Search, Filter, Sort, Remote Control, Remote Task Manager, MSI Push
• Eliminates printing issues that are notorious with Citrix
vWorkspace is easier to manage…
Delegate to the lowest cost IT staff.
© 2010 Quest Software, Inc. ALL RIGHTS RESERVED
Supplement:Customer Case Studies and WinWires
43
Case Study – Donna Independent School District
• Critical Needs– Reduce student desktop costs– Double the number of classroom computers– Centralize desktop management and improve security– Leverage existing virtual environment without adding
infrastructure costs• Results
– Saved $60,000 per year in reduced energy– Reduced maintenance costs by 50%, saving over
$800,000 over four years– Improved reliability, security and instructional uptime– Doubled the number of student desktops by using cost
savings
“The Quest vWorkspace virtual desktop
solution gives us remarkable advantages in
terms of cost savings, resource optimization
and energy efficiency. It enabled us to double
our number of classroom computers while
saving 50 percent in maintenance costs. Over
time, the incremental savings and low costs for
thin client replacement will continue to support
our instructional technology goals.”
- Marie Evans
Technology Director
44
Case Study - • Critical Needs
– Maintain a physical PC-like user experience– Better control file and application access & security– Simplify and reduce cost of desktop management– Reduce lost files and provide centralized data back-up
• Results– Lower cost for hardware – 24% savings per desktop– Lower management cost – reduce staff from 20 to 2– High availability -- create virtual desktops in a 1/5 the
time to re-image a physical one– Improve security and simplify administration with
centralization
44
‘‘Quest’s vWorkspace has offered easier data
sharing between offices and corporate
headquarters and vastly improved security. Files
can’t be lost, stolen or saved to the wrong location
because now each user will have an individual
access ID and a private storage area without the
need for expensive local IT resources. Our staffers
couldn’t live without vWorkspace’s universal
printing feature, but for us the real benefit is the
ability to provision a specific application to a
specific user across the entire environment.’’
- James Maroney
Director of Infrastructure
45
Case Study - • Critical Needs
– Gain flexibility and reduce costs of desktop maintenance
– Improve security and disaster recovery– Reduce energy costs, be more environment conscious
• Results– 90% reduction in physical desktop visits– 200,000 reduction in hardware costs– 50% drop in energy costs– 10 minutes vs 1-2 hours to re-image and present a new
a desktop
45
“We looked at a lot of technology, but only Quest
vWorkspace allowed us the flexibility to have one
broker for Microsoft Terminal Services and VDI on
ESX hypervisor in one desktop client. Add to that
their USB device support and universal print driver,
and no other solution compared in the same price
range”
- Johan Vrijders,
Director of IT
Infrastructure Operations
46
Case Study - • Critical Needs
– Sheffield needed to deliver the best patient information at point of care
– Information was being delivered by written patient notes and new information transcribed at a later time
– The Bed Head Solution provides a perfect opportunity to deliver the right clinical information at point of care
• Results– A clinician can now access the entire clinical desktop at
a patients bedside– All local and national applications are available– Secure and very easy to access using the NHS
Smartcard– Fast switching between bed heads
46
“The scheme has been high on the Trust's desirable
developments list for some time and could
dramatically transform current patient NHS record
systems. The solution will allow medical and
nursing staff to increase the time they spend on
patient care, giving patients more of the individual
attention they require, by reducing the need to log
in and out of numerous systems. Other benefits
include the reduction of the endless administrative
paper trail, freeing up revenue which can now be
invested into other areas of improving patient care.”
- Russell Banks
Head of IT
Sheffield Children's NHS
47
WinWire – Coca-Cola • Pain
– Initially had VMware View implementation– Wanted better graphics rendering and acceleration– Also wanted ability to securely delegate authority to perform certain management functions
• Power– A multi-phase strategy was painted by Quest and Microsoft to ultimately move off the
VMware platform to Hyper-V– Because vWorkspace supports both platforms, Coke has begun implementation with
vWorkspace now with an eye to moving to hyper-v in the future• Vision
– Assuming Coke had stayed with View, an entire rip-and-replace cost and challenge would have been in play
– VMware’s ThinApp was being considered, but because vWorkspace is now in place and has native integration with App-V – likely Coke will deploy App-V in near future
• Value– Initial sale was for 250 licenses, but Coke is looking to deploy 8000 more in 2010. The
upside for both Microsoft and Quest is intriguing
47
Quest Software Opens Door for Microsoft’s Hyper-V to Replace VMware ESX
48
WinWire – Cox Communication • Pain
– Complete management functionality across current desktop infrastructure– Limited budget – seeking reasonably priced solutions
• Power– Quest and Microsoft constructed a 200 license POC pilot– Potential to save over existing VMware and Citrix installations– Pilot VDI POC is Quest/Microsoft vs. VMware
• Vision– Because Cox is an EA/SA customer, only purchase requirements were Server 2008
Enterprise, VECD and vWorkspace– vWorkspace offers virtual desktop management suite with everything needed to
provision, deploy and manage across VDI, terminal services, and physical blade PCs • Value
– Opportunity to test a cost effective option with more functionality, better security, and more cohesive fit with existing Microsoft environment
48
Quest Software and Microsoft Clinch Deal by Helping Customer Save Money Over VMware
