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@eleybourn

The Soft Skills in SoftwareEvan Leybourn

Agile India 2016

A workshop for those working in complex environments

@eleybournCommunicationis concise

@DipeshPala@eleybourn2:00How was your weekend in 7 wordsSummarize the previous sessionsDaily stand-up in 7 words

2

Can you answer a question in 7 words?EXERCISE

@DipeshPala@eleybournWhat did you do yesterday?3

Communicationis non-verbal

@DipeshPala@eleybourn2:10

7% words38% inflection and tone55% non-verbal

Describe partner or silent movie4

@DipeshPala@eleybourn

@DipeshPala@eleybournEye contact two peers, man and wife, junior and manager, father and daughter, teacher and student, passing on the street6

Communicationis surprising

@DipeshPala@eleybourn2:157

Presentation karaokeEXERCISE

@DipeshPala@eleybournhttp://www.istockphoto.com/stock-photo-15742269-blackboard-series.php?st=ee96d918

Communicationis written

@DipeshPala@eleybourn2:30

Writing is editing9

A very large Oak was uprooted by the wind and thrown across a stream. It fell among some Reeds, which it thus addressed:

"I wonder how you, who are so light and weak, are not entirely crushed by these strong winds."

They replied, "You fight and contend with the wind, and consequently you are destroyed; while we on the contrary bend before the least breath of air, and therefore remain unbroken, and escape.

Stoop to conquer.EXERCISE

@DipeshPala@eleybourn10 minute swap to side10

Oak Press was once a synonym for hard-hitting journalism. With bureaus on four continents, they had the morning broadsheet market cornered for over three decades. But, after years of declining sales and bad management, Oak Press was placed into receivership.

Reed Media, an internet start-up, took the opportunity to acquire some of Oak Press's assets at a bargain price. A representative from Oak Press met with the CEO of Reed Media over coffee, hoping to educate the young executive as to the struggles they'd face in the modern media market. It was the Oak Press rep, however, who was in for a surprise.

Upon hearing about Reed Media's two years of solid growth and expansion, the Oak rep asked, Readership is down, revenues are down... so how is it that you, the little guy, are still in the game?

You picked the wrong battle, the Reed Media CEO replied. You fought against inevitable change, and it broke you. We, on the other hand, listened to our customers and adapted to suit their needs. We bent under pressure, and remained unbroken.

The Oak Press rep learned his lesson too late: sometimes, one must stoop to conquer. EXERCISE

@DipeshPala@eleybourn

11

Collaborationis cultural

@DipeshPala@eleybourn3:00

12

Collaboration :: Hofstedes Power Distance Index

@DipeshPala@eleybournAesops ???13

What direction does time move?QUESTION

@DipeshPala@eleybournLook ahead, look back, foresight, hindsight

Chinese = down- down one WEEK14

Collaborationneeds trust

@DipeshPala@eleybourn3:0015

Collaborationneeds skills

@DipeshPala@eleybourn

16

Can you get everyone to the other side of the room (safely)?EXERCISE

@DipeshPala@eleybourn1.5 x stepsAs many people as possiblePeople in red can fly the helicopters everyone else just need to get to the other side

17

@eleybournCo-operation is negotiating

@DipeshPala@eleybourn3:15To eat more bacon?To order more?Double your sales?19

Co-operation needs outcomes

@DipeshPala@eleybourn5 whys20

Split 1000 between you?

Competition, Collaboration, Avoidance, Compromise, andAccommodation

Thomas-Kilmann Questionnaire: Thomas, Kenneth W., and Ralph H. Kilmann.Thomas-Kilmann Conflict Mode Instrument. Xicom, Incorporated, 1974.

EXERCISE

@DipeshPala@eleybournWrite tactic on paper (hidden)21

Evan LeybournIBM GBS

leybourn@sg.ibm.com@eleybournslideshare.net/eleybournsg.linkedin.com/in/evanleybourn

@eleybourn