2
The Training Organization Today:
The tech industry is changing• Organization built on cell phones• Transitioning into new markets
Traditional Role of Training• Role of Educator• Limited access to real world interactions
Classroom based Education• Rooted in physical training classrooms
3
The Training Organization Tomorrow:
The tech industry is changing:• Exploration into uncertain markets• Product shelf-life is shrinking
Changing role of Training• From educator to moderator• Trainers must master technologies to teach them• Availability for clarification / mock live environment
Technology based Education• Tablets as both learning and teaching tools• Availability of online supplements
4
The Near Future:
The Face of Education is Changing• Corporate training has to validate itself• Measurability of results
Specialization• As markets grow, specializations must occur• Subject Matter Experts
Change in Delivery Methods, Students, and Subject Matter
5
Futuring Techniques
Scanning• A perpetual technique• Predicting short-term future changes• Tech industry changes are too chaotic to predict in the long-term• Many minor adjustments
– “the initial and continuing process of reviewing and analyzing current literature, websites, and other media to identify and describe noteworthy trends and their possible development and future impacts”
(World Future Society, 2013)
6
Challenges
Possibility of Failure to adequately educate team members
Technology increasing at an exponential rate Rushed Developmental Processes Challenges to consistency among employees Measurability & Return on Investment
7
Opportunities
Execution will lead to higher market share Technology leads to greater need for trainers Developing specialized employees Decentralized and mobile trainers More quantifiable measures of effectiveness
8
Consequences of Inaction
Failure to execute on technological education can lead to failure of training organization to have the highest-tier employees in a competitive industry.
This gap in employee development could lead to decreased capture of new markets as the wireless industry expands and other competitors become larger players in an expanding industry.
9
The Next Steps
Develop infrastructure for remote trainings• Tablet / webinar based
Move away from training facilities• On-site supplements
Developing specialized employees• Create subject matter experts as one market becomes many
Speed up module development• Match more frequent product launches
Measure Results• Move away from surveys and look at results
10
A Call to Action
Begin Now• Today’s education in the technology industry is the standard of
tomorrow
Mobilize Trainers• Get out of the training centers, and into on-site retail locations
Move to More Blended Trainings• Supplementing more frequent, shorter trainings with tablet
based e-learning and live webinars
11
References:
Conkova, M. (2013). Analysis of Perceptions of Conventional and E-Learning Education in Corporate Training. Journal of Competitiveness. Volume 3 p 73-97.
Freifeld, L. (2013). 2013 Training Top 125 Rankings. Training Magazine. Retrieved from http://trainingmag.com/content/2013-training-top-125-rankings 1/16/2013
Hoyle, J. (2006). Leadership and Futuring: Making Visions Happen. Corwin Press. Thousand Oaks California.
Jones, A. Buntting, C., de Vries, M. J. (2013). The Developing Field of Technology Education: A Review to Look Forward. International Journal of Technology and Design Education. Volume 23 pp 191-212.
Wallington, C. (1983). Producing Training: The Competencies That Turn Ideas Into Instruction. Training and Development Journal. Vol 83. P 48.
World Future Society. (2013). Dictionary of Foresight. Retrieved 1/26/14 from
http://www.wfs.org/dictionary