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The Use of Business Intelligence Dashboards in Vocational
Rehabilitation
Milton MoatsVR Program Specialist ADRS Homewood Field OfficeBirmingham, Alabama
Michael S. Quinn, M.H.S.Program Evaluation CoordinatorADRS Commissioner’s OfficeMontgomery, Alabama
Business Intelligence (or BI) is a way of organizing and structuring our data in a way that it becomes easily accessible and readily available.
An essential characteristic of BI is that it is a shared resource for decision making.
The point is to provide staff with “self-service” access to the information they need on an ongoing basis.
What is “Business Intelligence?”
An essential characteristic of BI is that it is a shared resource
Information
Data (about everyday Operations)
Knowledge
Wisdom
Without Business Intelligence
Information
Data (about everyday Operations)
Knowledge
Wisdom
With Business Intelligence
The Philosophy ADRS has Adopted
Selection of Performance Measures:• Must contain measures focused on the real mission
• Show people how they play a direct part in the achievement of the mission (ex. of RSA indicator “roll up”)
• Tell the story of performance with as much context possible – be fair, an alignment of resources may be necessary.
• Performance over Punishment
• Dashboards should create dialogue
• Transparency is essential – these are shared knowledge resources
The Message to ADRS Staff:• We’re getting rid of information inequities
• We trust you with this information and expect that you use it
• We are all accountable at every level
• By sharing the agency’s knowledge resources we are investing in your professional development
• Collectively, we’re smarter…
The Philosophy ADRS has Adopted
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“SMILE” enters everyday use by ADRS VR Counselors
ADRS elects to maintain and develop the AWARE application locally
1999- 2007 2010 2011 FY 20122009
AWARE (web based case management application) Development Complete
Data regarding VR Services and Activities accumulate within ADRS Databases – the Foundation of Reporting
1999- 2007 2010 2011 FY 2012
2007 RSA 107 Review
2009
VR Admin & IT Staff begin learning about Data Driven Decision Support Tools
Business Intelligence
1999- 2007 2010 2011 FY 2012
New Commissioner
Redefined Program Evaluation Position to include the Coordination of Business Intelligence
2009
Staffed this Position
Federal Stimulus Funds SharePoint 2010 & PerformancePoint Selected and Purchased
1999- 2007 2011 FY 20122009
Designated BI Position in Computer Services
Groundwork Development of Metrics and Key Performance Indicators
2010
Development of Data Warehouse and a first “Cube” Data Source
Technology & People in Place…
1999- 2007 2010 2011 FY 20122009
True Dashboard Implementation Begins
VR Dedicates a Subject Matter Expert to the BI Team
2012 RSA 107 Review
VRBI Site with “Operations
Dashboard” Released
1999- 2007 2010 2011 FY 20122009
ICI Award Enables Further
Development of BI Resources as a
Performance Management Tool
2nd Generation Dashboard Released
Operations
Tactics Strategy
A Medium and a Message
FY 20132014 2016 2017 FY 20182015
Two new Dashboards Made AvailableCRP DashboardHistorical Performance
Working with ICI to Provide “Demand-Side” BI Resources to VR Counselors and Job Developers
Created a VRBI Notification Center to identify Concerns and Gather Staff Feedback
New & Planned Developments
Questions or Feedback?
Milton MoatsVR Program Specialist ADRS Homewood Field OfficeBirmingham, [email protected]
Michael S. Quinn, M.H.S.Program Evaluation CoordinatorADRS Commissioner’s OfficeMontgomery, [email protected]
Contact Information:
