The UX of ManagementAdrian Howard (@adrianh)
https://en.wikipedia.org/wiki/File:Bandera_de_España_con_Don_Quijote_y_el_Molino_de_viento.svg
Makers' Schedulevs
Managers' Schedule
Meetings are a waste of time
Meetings are a waste of time
User Research is a waste of time?
Non-leading questions
Going to the Gemba
Ethnographic Field Work
https://medium.com/@tsharon/pre-membership-design-team-lead-at-wework-ux-75053290e668#.zg0ff6srv
https://commons.wikimedia.org/wiki/File:Customer_journey_with_touchpoints_English.png
The UX Style of Management
Servant Leadership
https://en.wikipedia.org/wiki/File:Bandera_de_España_con_Don_Quijote_y_el_Molino_de_viento.svg
Thank YouAdrian Howard (@adrianh)
quietstars.com
https://en.wikipedia.org/wiki/File:Bandera_de_España_con_Don_Quijote_y_el_Molino_de_viento.svg