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Confidential Report – NOT for Distribution | ©2012 by Crain Communications Inc. All rights reserved. North America November 15, 2012 10 am PT/ 1 pm ET Presented by: Tony Gregoire Senior Research Analyst Staffing Industry Analysts Jason Ezratty Managing Partner, Brightfield Strategies, LLC Bryan Peña VP, Contingent Workforce Strategies and Research Staffing Industry Analysts This webinar is broadcast through your computer speakers via the audio broadcasting icon on your screen. You may adjust the sound volume by using the slide bar on the audio broadcasting icon. If you cannot access the audio, you may dial into the call by dialing 1-650-479-3208 and using access code 664 828 999 Need further assistance? Contact SIA customer service at 800- 950-9496. The VMS/MSP Competitive Landscape: The State of The Industry Sponsored by:
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Page 1: The VMS/MSP Competitive Landscape: Sponsored by: The State ... · This webinar is broadcast through your computer speakers via the audio broadcasting icon on your screen. ... Agile-1

Confidential Report – NOT for Distribution | ©2012 by Crain Communications Inc. All rights reserved.

North America

November 15, 201210 am PT/ 1 pm ET

Presented by:

Tony GregoireSenior Research AnalystStaffing Industry AnalystsJason EzrattyManaging Partner,Brightfield Strategies, LLCBryan PeñaVP, Contingent Workforce Strategies and ResearchStaffing Industry Analysts

This webinar is broadcast through your computer speakers via the audio broadcasting icon on your screen. You may adjust the sound volume by using the slide bar on the audio broadcasting icon. If you cannot access the audio, you may dial into the call by dialing 1-650-479-3208 and using access code 664 828 999 Need further assistance? Contact SIA customer service at 800-950-9496.

The VMS/MSP Competitive Landscape: The State of The Industry

Sponsored by:

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North America

Audio for the Webinar

• Listen through your computer by turning on your speakers after you log into the event. Sound will be coming through this icon:

• Do not close this audio broadcast box.

• To increase the volume of sound coming through your computerspeakers adjust the sound bar on the audio broadcast box shown above.

• If you continue to have trouble, please submit your need for assistance in the Q&A section.

This webinar is broadcast through your computer speakers via the audio broadcasting icon on your screen. You may adjust the sound volume by using the slide bar on the audio broadcasting icon. If you cannot access the audio, you may dial into the call by dialing 1-650-479-3208 and using access code 664 828 999 Need further assistance? Contact SIA customer service at 800-950-9496.

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North America

Asking Questions

• Q & A: To ask questions – use the question function on the webcast control panel

• Tech Support: If at any time you are experiencing problems with the webinar, please contact our customer service department at 800-950-9496. The webinar is broadcast through your computer speakers, if you are having trouble with the sound, please send a message to the webinar host using the question function.

• Slides: Copies of the slides used will be distributed to all attendees within 24 hours following the webinar

• Replay: A replay of the webinar will be available for CWS Council Members at www.staffingindustry.com

Q&A icon

This webinar is broadcast through your computer speakers via the audio broadcasting icon on your screen. You may adjust the sound volume by using the slide bar on the audio broadcasting icon. If you cannot access the audio, you may dial into the call by dialing 1-650-479-3208 and using access code 664 828 999 Need further assistance? Contact SIA customer service at 800-950-9496.

Page 4: The VMS/MSP Competitive Landscape: Sponsored by: The State ... · This webinar is broadcast through your computer speakers via the audio broadcasting icon on your screen. ... Agile-1

Staffing Industry Analysts is the global advisor on contingent work

• Over 700 firms benefit from our international research services

– 19 of the world’s 25 largest staffing firms are members – More than 60 buyers of contingent labor are members of our CWS

Council, representing over $100 billion in annual contingent workforce spend

– Customers in more than 25 countries

• Founded in 1989

– Acquired by Crain Communications ($200M media conglomerate) in 2008

– Headquartered in Mountain View, California and London, England– 80+ years of industry and advisory service experience among

executive team

©2012 by Crain Communications Inc. All rights reserved.

North America

About Staffing Industry Analysts

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CWS Council Members (partial list)

©2012 by Crain Communications Inc. All rights reserved.

North America

Our CWS Council Members (partial list)

Page 6: The VMS/MSP Competitive Landscape: Sponsored by: The State ... · This webinar is broadcast through your computer speakers via the audio broadcasting icon on your screen. ... Agile-1

Introducing …

Charter Partners:© 2012 Crain Communications Inc

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Confidential Report – NOT for Distribution | ©2012 by Crain Communications Inc. All rights reserved.

7Report Name – Month XX, 2012 77North America

CWS Summit Berlin 2013

SAVE THE DATE!

www.cwssummitwe.eu

Contingent Workforce Strategies SummitMay 15-16, 2013Andel’s Hotel | Berlin, Germany

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Confidential Report – NOT for Distribution | ©2012 by Crain Communications Inc. All rights reserved.

8Report Name – Month XX, 2012 88North America

CW Solutions Forum and CWSC Summit Chicago 2013

MARK YOUR CALENDAR!Fairmont Millennium Park | Chicago, IL

Contingent Workforce Solutions Forum September 10, 2013

Contingent Workforce Strategies SummitSeptember 11-12, 2013

Page 9: The VMS/MSP Competitive Landscape: Sponsored by: The State ... · This webinar is broadcast through your computer speakers via the audio broadcasting icon on your screen. ... Agile-1

Confidential Report – NOT for Distribution | ©2012 by Crain Communications Inc. All rights reserved.

9Report Name – Month XX, 2012 99North America

PROPRIETARY DATA, DO NOT DISTRIBUTE OUTSIDE YOUR ORGANIZATION. Your company’s use of this report precludes distribution of its contents, in whole or in part, to other companies or individuals outside your organization in any form – electronic, written or verbal – without the express written permission of Staffing Industry Analysts. It is your organization’s responsibility to maintain and protect the confidentiality of this report.

Staffing Industry Analysts | 1975 W. El Camino Real, Ste. 304 | Mountain View, CA 94040 | 800.950.9496 | www.staffingindustry.com

Thank you to our sponsor…

Randy CrewsExecutive Vice President

Page 10: The VMS/MSP Competitive Landscape: Sponsored by: The State ... · This webinar is broadcast through your computer speakers via the audio broadcasting icon on your screen. ... Agile-1

Confidential Report – NOT for Distribution | ©2012 by Crain Communications Inc. All rights reserved.

10Report Name – Month XX, 2012 1010North America

Our Speakers Today

PROPRIETARY DATA, DO NOT DISTRIBUTE OUTSIDE YOUR ORGANIZATION. Your company’s use of this report precludes distribution of its contents, in whole or in part, to other companies or individuals outside your organization in any form – electronic, written or verbal – without the express written permission of Staffing Industry Analysts. It is your organization’s responsibility to maintain and protect the confidentiality of this report.

Staffing Industry Analysts | 1975 W. El Camino Real, Ste. 304 | Mountain View, CA 94040 | 800.950.9496 | www.staffingindustry.com

This webinar is broadcast through your computer speakers via the audio broadcasting icon on your screen. You may adjust the sound volume by using the slide bar on the audio broadcasting icon. If you cannot access the audio, you may dial into the call by dialing 1-408-600-3600 and using access code 664 828 999 Need further assistance? Contact SIA customer service at 800-950-9496.

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2012 LANDSCAPE SPEND AND CUSTOMER EXPERIENCE REPORTS

©2010 by Crain Communications Inc. All rights reserved.

Page 12: The VMS/MSP Competitive Landscape: Sponsored by: The State ... · This webinar is broadcast through your computer speakers via the audio broadcasting icon on your screen. ... Agile-1

2011 VMS/MSP spend accounted for in study

VMS/MSP: $100 Billion

VMS: $91.9 Billion MSP: $62.5 Billion

Source: SIA 2012 VMS/MSP Competitive Landscape Report

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MSP and VMS by worker classification and platform

0

5

10

15

20

25

30

35

Ow

n VM

S

3rd

part

y VM

S

Oth

er T

echn

olog

y

Ow

n M

SP

3rd

part

y M

SP

Oth

er R

esou

rces

No

Deta

il

$ Bi

llion

Outsourced

SOW

Temp/Contract

MSP VMS

Source: SIA 2012 VMS/MSP Competitive Landscape Report

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Continued surge, but disparity, in VMS market

0102030405060708090

100

2011 2010

$ Bi

llion

Total VMS Spend

-40%

-20%

0%

20%

40%

60%

80%

100% 2011/2010 Growth in Spendof Each VMS Supplier

Source: SIA 2012 VMS/MSP Competitive Landscape Report

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Largest 10 VMS providers by 2011 global spend

Source: SIA 2012 VMS/MSP Competitive Landscape Report

$0 $5,000,000,000 $10,000,000,000 $15,000,000,000 $20,000,000,000 $25,000,000,000

Econometrix

Impellam Group

Provade

PIXID

Agile-1

ZeroChaos

PRO Unlimited

Beeline

IQNavigator

Fieldglass

Temp/Contract

SOW

Outsourced

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29% growth in MSP market

0

10

20

30

40

50

60

70

2011 2010

$ Bi

llion

Total MSP Spend

-20%

0%

20%

40%

60%

80%

100%

120%

140% 2011/2010 Growth in Spendof Each MSP Supplier

Source: SIA 2012 VMS/MSP Competitive Landscape Report

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Temp/contract and SOW boost MSP spend

0

10

20

30

40

50

60

70

2011 2010

MSP

Spe

nd (U

SD B

illio

n)

2011 and 2010 MSP Spend by Work Classification

Outsourced

SOW

Temp/contract

0% 10% 20% 30% 40% 50% 60% 70%

Outsourced

SOW

Temp/contract

Total MSP

2011/2010 Growth in MSP Spend by Work Classification

Source: SIA 2012 VMS/MSP Competitive Landscape Report

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Increasing share of MSP spend through 3rd party VMS

0

10

20

30

40

50

60

70

2011 2010

$ Bi

llion

2011 and 2010 MSP Spend by Platform

Other Technology

3rd party VMS

Own VMS

0% 5% 10% 15% 20% 25% 30% 35% 40%

3rd party VMS

Other Technology

Own VMS

Total MSP

2011/2010 Growth in MSP Spend by Platform

Source: SIA 2012 VMS/MSP Competitive Landscape Report

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MSP: vendor-neutral, master supplier, and hybrid

0

10

20

30

40

50

60

2011 2010

$ Bi

llion

MSP Temp/contract Spend by Model

Hybrid

Master Supplier

Vendor-neutral

0% 5% 10% 15% 20% 25% 30% 35%

Hybrid

Master Supplier

Vendor-neutral

Total Temp/Contract

2011 Growth in MSP Temp/contract Spend by Model

Source: SIA 2012 VMS/MSP Competitive Landscape Report

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Largest 10 MSP’s by 2011 global spend

Source: SIA 2012 VMS/MSP Competitive Landscape Report

*After release of report, Adecco Solutions and Beeline merged their MSP businesses under one brand, Pontoon

$0 $3,000,000,000 $6,000,000,000 $9,000,000,000

Agile-1

ZeroChaos

PRO Unlimited

IQNavigator

KellyOCG

Beeline*

Randstad Sourceright

Allegis Group Services

TAPFIN

Adecco Solutions*

Temp/Contract

SOW

Outsourced

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Largest 10 MSP’s by 2011 temp/contract global spend

Source: SIA 2012 VMS/MSP Competitive Landscape Report

*After release of report, Adecco Solutions and Beeline merged their MSP businesses under one brand, Pontoon

$0 $2,000,000,000 $4,000,000,000 $6,000,000,000

Volt Consulting Group

Hays

ZeroChaos

Beeline*

IQNavigator

KellyOCG

Allegis Group Services

Randstad Sourceright

Adecco Solutions*

TAPFIN

Vendor-neutral

Hybrid

Master Supplier

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Mix of MSP spend by country – largest 15 markets

0% 20% 40% 60% 80% 100%

IrelandSpain

SwitzerlandChina (ex. HK)

BelgiumSweden

GermanyJapan

AustraliaThe Netherlands

FranceCanada

IndiaU.K.U.S.

Temp/Contract

SOW

Outsourced

Source: SIA 2012 VMS/MSP Competitive Landscape Report

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Variety of focus among companies

Source: SIA 2012 VMS/MSP Competitive Landscape Report

0%

10%

20%

30%

40%

50%HR

Procurement

Operations

Finance

IT

Other

0%

10%

20%

30%

40%

50%HR

Procurement

Operations

Finance

IT

Other

0%

10%

20%

30%

40%

50%HR

Procurement

Operations

Finance

IT

Other

0%10%20%30%40%50%60%

HR

Procurement

Operations

Finance

IT

Other

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2%4%

-53% -52%

VMS MSP

Overall Net Promoter Score

Buyers Suppliers

Source: 2012 VMS/MSP Customer Experience Report

Buyers are modest promoters, suppliers staunch detractors

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2012 LANDSCAPE SERVICES AND FEATURES DIFFERENTIATORS

©2012 by Crain Communications Inc. All rights reserved.

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Heat Map of Overall VMS Capabilities

©2012 by Crain Communications Inc. All rights reserved.

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System Derived Rate Discounting

©2012 by Crain Communications Inc. All rights reserved.

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Flat-fee Priced Programs

©2012 by Crain Communications Inc. All rights reserved.

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Global Support: Language & Currencies

©2012 by Crain Communications Inc. All rights reserved.

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Popular Interfaces

©2012 by Crain Communications Inc. All rights reserved.

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System Derived Invoicing Discounts & Rebates

©2012 by Crain Communications Inc. All rights reserved.

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Clients Tracking Non-billable Time for SOW Resources

©2012 by Crain Communications Inc. All rights reserved.

Page 33: The VMS/MSP Competitive Landscape: Sponsored by: The State ... · This webinar is broadcast through your computer speakers via the audio broadcasting icon on your screen. ... Agile-1

MSP’s Prioritization of Metrics

©2012 by Crain Communications Inc. All rights reserved.

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MSP’s Mix of Rate Models

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Worker Classification Support

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Spend & Suppliers in MSP Datasets

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MSP-reported Savings by Type

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SOW-related MSP Program Features

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Confidential Report – NOT for Distribution | ©2012 by Crain Communications Inc. All rights reserved.

39Report Name – Month XX, 2012 3939North America

PROPRIETARY DATA, DO NOT DISTRIBUTE OUTSIDE YOUR ORGANIZATION. Your company’s use of this report precludes distribution of its contents, in whole or in part, to other companies or individuals outside your organization in any form – electronic, written or verbal – without the express written permission of Staffing Industry Analysts. It is your organization’s responsibility to maintain and protect the confidentiality of this report.

Staffing Industry Analysts | 1975 W. El Camino Real, Ste. 304 | Mountain View, CA 94040 | 800.950.9496 | www.staffingindustry.com

Time for Your Questions

Page 40: The VMS/MSP Competitive Landscape: Sponsored by: The State ... · This webinar is broadcast through your computer speakers via the audio broadcasting icon on your screen. ... Agile-1

Confidential Report – NOT for Distribution | ©2012 by Crain Communications Inc. All rights reserved.

40Report Name – Month XX, 2012 4040North America

PROPRIETARY DATA, DO NOT DISTRIBUTE OUTSIDE YOUR ORGANIZATION. Your company’s use of this report precludes distribution of its contents, in whole or in part, to other companies or individuals outside your organization in any form – electronic, written or verbal – without the express written permission of Staffing Industry Analysts. It is your organization’s responsibility to maintain and protect the confidentiality of this report.

Staffing Industry Analysts | 1975 W. El Camino Real, Ste. 304 | Mountain View, CA 94040 | 800.950.9496 | www.staffingindustry.com

Thank you to our sponsor…

Randy CrewsExecutive Vice President

Page 41: The VMS/MSP Competitive Landscape: Sponsored by: The State ... · This webinar is broadcast through your computer speakers via the audio broadcasting icon on your screen. ... Agile-1

Confidential Report – NOT for Distribution | ©2012 by Crain Communications Inc. All rights reserved.

41Report Name – Month XX, 2012 4141North America

PROPRIETARY DATA, DO NOT DISTRIBUTE OUTSIDE YOUR ORGANIZATION. Your company’s use of this report precludes distribution of its contents, in whole or in part, to other companies or individuals outside your organization in any form – electronic, written or verbal – without the express written permission of Staffing Industry Analysts. It is your organization’s responsibility to maintain and protect the confidentiality of this report.

Staffing Industry Analysts | 1975 W. El Camino Real, Ste. 304 | Mountain View, CA 94040 | 800.950.9496 | www.staffingindustry.com

Upcoming Webinars

November 28, 2012 2013 European Contingent Market Forecasts

December 13, 2012 US Legal Update

January 17, 2013 Incorporating Statement of Work (SOW) Consultants Into Your Program

February 21, 2013 Term Limits and Other Contingent Workforce Risks

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Confidential Report – NOT for Distribution | ©2012 by Crain Communications Inc. All rights reserved.

42Report Name – Month XX, 2012 4242North America

PROPRIETARY DATA, DO NOT DISTRIBUTE OUTSIDE YOUR ORGANIZATION. Your company’s use of this report precludes distribution of its contents, in whole or in part, to other companies or individuals outside your organization in any form – electronic, written or verbal – without the express written permission of Staffing Industry Analysts. It is your organization’s responsibility to maintain and protect the confidentiality of this report.

Staffing Industry Analysts | 1975 W. El Camino Real, Ste. 304 | Mountain View, CA 94040 | 800.950.9496 | www.staffingindustry.com

• Copies of the slides and a link to the audio recording will be distributed to all attendees within 24 hours following the webinar

• A replay of the webinar will be available for CWS Council Members at www.staffingindustry.com

Slides and Audio

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Confidential Report – NOT for Distribution | ©2012 by Crain Communications Inc. All rights reserved.

43Report Name – Month XX, 2012 4343North America

PROPRIETARY DATA, DO NOT DISTRIBUTE OUTSIDE YOUR ORGANIZATION. Your company’s use of this report precludes distribution of its contents, in whole or in part, to other companies or individuals outside your organization in any form – electronic, written or verbal – without the express written permission of Staffing Industry Analysts. It is your organization’s responsibility to maintain and protect the confidentiality of this report.

Staffing Industry Analysts | 1975 W. El Camino Real, Ste. 304 | Mountain View, CA 94040 | 800.950.9496 | www.staffingindustry.com

THANK YOU!


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