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The web you were used to is gone. Architecture and strategy for your content.

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Information architecture and content strategy are the foundation of any website but, when it comes to mobile, they can literally mean the life or death of a product. The truth is that even the best-designed and well-engineered mobile products can still fail if their IA is not sound, and that’s because mobile information architecture doesn’t only define the structure of content, but also determines how users will interact with it. And speaking of content, do you know what content should go on your mobile sites and apps? Are your users finding what they came for?In this talk we will take a look at the thought process that drives mobile content strategy, the specific challenges and opportunities of the mobile space and how information architecture and content strategy contribute to the creation of outstanding cross-channel experiences. 75 Tutorial presented at UX Scotland 2014
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image: flickr.com/photos/gregoryjordan Architecture and strategy for your mobile content UX Scotland — Edinburgh, June 19-20 alberta soranzo | @albertatrebla THE WEB YOU WERE USED TO IS GONE
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Page 1: The web you were used to is gone. Architecture and strategy for your content.

image: flickr.com/photos/gregoryjordan

Architecture and strategy for your mobile content !

!!!!

UX Scotland — Edinburgh, June 19-20 alberta soranzo | @albertatrebla

THE WEB YOU WERE USED TO IS GONE

Page 2: The web you were used to is gone. Architecture and strategy for your content.

image: flickr.com/photos/gregoryjordan

Page 3: The web you were used to is gone. Architecture and strategy for your content.

REMEMBER THE INTERNET?

image: wtfjeans.com

Page 4: The web you were used to is gone. Architecture and strategy for your content.

THE INTERNET IS IN YOUR POCKET

image: wtfjeans.com

Page 5: The web you were used to is gone. Architecture and strategy for your content.

WHAT IS MOBILE?

image: huffingtonpost.com (Alamy)

Page 6: The web you were used to is gone. Architecture and strategy for your content.

USE

Page 7: The web you were used to is gone. Architecture and strategy for your content.

86% of mobile internet users use their device while watching TV.

source: pocketyourshop.wordpress.com

Page 8: The web you were used to is gone. Architecture and strategy for your content.

By end of 2014, mobile internet usage will overtake desktop internet usage.

source: pocketyourshop.wordpress.com

Page 9: The web you were used to is gone. Architecture and strategy for your content.

Inte

rnet

Use

rs (M

M)

0

500

1000

1500

2000

2007 2009 2011 2013 2015E

Mobile Desktop

Page 10: The web you were used to is gone. Architecture and strategy for your content.

Adults spend more time on mobile media than they do on newspapers and magazines combined.  

source: pocketyourshop.wordpress.com

Page 11: The web you were used to is gone. Architecture and strategy for your content.

what is mobile?

What is mobile?

image: flickr.com/photos/guidedbycthulhu

SO, WHAT IS MOBILE AGAIN?

Page 12: The web you were used to is gone. Architecture and strategy for your content.

source: pocketyourshop.wordpress.com

USA

18%

82%

Africa

24%

76%

Asia

30%

70%

Page 13: The web you were used to is gone. Architecture and strategy for your content.

This is up 192.5% since 2011.

source: pocketyourshop.wordpress.com

Page 14: The web you were used to is gone. Architecture and strategy for your content.

MOBILE ONLY PAGEVIEWS

2010 2013

12.7%3.7%

North America

8.1%1.5%

Europe

22.9%4.5%

Asia

14.2%2.9%

Worldwide

5.3%.9%

South America

16.6%4.8%

Africa

12.8%2.8%

Oceania

Page 15: The web you were used to is gone. Architecture and strategy for your content.

99% of smartphone owners use their mobile browser at least once a day. 

source: pocketyourshop.wordpress.com

Page 16: The web you were used to is gone. Architecture and strategy for your content.

46% of consumers will NOT return to a mobile site that is not working properly.

source: pocketyourshop.wordpress.com

Page 17: The web you were used to is gone. Architecture and strategy for your content.

74% of consumers will wait 5 seconds for a web page to load on their mobile device before abandoning the site.

source: pocketyourshop.wordpress.com

Page 18: The web you were used to is gone. Architecture and strategy for your content.

39% of business do nothing to make their site mobile-ready.

source: pocketyourshop.wordpress.com

Page 19: The web you were used to is gone. Architecture and strategy for your content.

MOBILE ONLY USERS

source: mobithinking.com

Country % mobile-only Country % mobile-only

Egypt 70% Indonesia 44%

India 59% Thailand 32%

South Africa 57% China 30%

Ghana 55% US 25%

Kenya 54% UK 22%

Nigeria 50% Russia 19

Page 20: The web you were used to is gone. Architecture and strategy for your content.

SEARCH

Page 21: The web you were used to is gone. Architecture and strategy for your content.

95% of mobile users use their devices for local search. 

source: pocketyourshop.wordpress.com

Page 22: The web you were used to is gone. Architecture and strategy for your content.

52% of all local searches are done from a mobile device.

source: pocketyourshop.wordpress.com

Page 23: The web you were used to is gone. Architecture and strategy for your content.

source: pocketyourshop.wordpress.com

3 out of every 5 searches are conducted on a mobile device. 

Page 24: The web you were used to is gone. Architecture and strategy for your content.

source: pocketyourshop.wordpress.com

9 out of every 10 searches mobile phone searches result in a purchase or visit. 

Page 25: The web you were used to is gone. Architecture and strategy for your content.
Page 26: The web you were used to is gone. Architecture and strategy for your content.

DIRECTV

Page 27: The web you were used to is gone. Architecture and strategy for your content.

DO YOU HAVE A WEBSITE?

“You need to get your content onto mobile devices. Period.” — Karen McGrane

Page 28: The web you were used to is gone. Architecture and strategy for your content.

WHO DECIDES WHAT MATTERS?

image: flickr.com/photos/d_space

Page 29: The web you were used to is gone. Architecture and strategy for your content.

MOBILE IS SOCIAL

image: flickr.com/photos/strandloper/

Page 30: The web you were used to is gone. Architecture and strategy for your content.

source: allfacebook.com

Page 31: The web you were used to is gone. Architecture and strategy for your content.

source: allfacebook.com

Page 32: The web you were used to is gone. Architecture and strategy for your content.

Use

rs (M

M)

0

250

500

750

1000

Q4 12 Q1 13 Q2 13 Q3 13 Q4 13

296254

219189

157

945

874819

751

680

Mobile Mobile Only

FACEBOOK

Page 33: The web you were used to is gone. Architecture and strategy for your content.

NO MORE BOUNDARIES

“If people want to do something on the internet, they will want to do it using their mobile device. Period.” — Karen McGrane

Page 34: The web you were used to is gone. Architecture and strategy for your content.

WHAT ABOUT CONTEXT?

image: flickr.com/photos/kattebelletje/

Page 35: The web you were used to is gone. Architecture and strategy for your content.

WHAT ABOUT CONTEXT?

image: flickr.com/photos/piblet

Page 36: The web you were used to is gone. Architecture and strategy for your content.

ONE SITE

Examples of diffent sites on different platform

Page 37: The web you were used to is gone. Architecture and strategy for your content.

MANY DEVICES

Page 38: The web you were used to is gone. Architecture and strategy for your content.

image: flickr.com/photos/cannedtuna

THERE IS NO SUCH A THING AS MOBILE INFORMATION ARCHITECTURE

Page 39: The web you were used to is gone. Architecture and strategy for your content.

WHAT IS IA?

The structural design of shared information environments.

source: en.wikipedia.org/wiki/Information_architecture

Page 40: The web you were used to is gone. Architecture and strategy for your content.

CROSS-CHANNEL IA BLUEPRINT

image: tylertate.com/blog/2012/02/21/cross-channel-ia-blueprint.html

Page 41: The web you were used to is gone. Architecture and strategy for your content.

image: journalofia.org/volume1/issue1/02-brugnoli/jofia-0101-02-brugnoli.pdf

TOUCHPOINTS MATRIX

Page 42: The web you were used to is gone. Architecture and strategy for your content.

WHAT DOES IA DO?

IA interprets information and expresses distinctions between signs and systems of signs and involves the categorization of information into a coherent structure.

source: en.wikipedia.org/wiki/Information_architecture

Page 43: The web you were used to is gone. Architecture and strategy for your content.

DESKTOP

Page 44: The web you were used to is gone. Architecture and strategy for your content.

TABLET

Page 45: The web you were used to is gone. Architecture and strategy for your content.

MOBILE

Page 46: The web you were used to is gone. Architecture and strategy for your content.

MOBILE PATTERNS

The organization structure is usually hierarchical, but can have other structures, such as concentric or even chaotic.

image: Android Design Patterns

STRUCTURE AS DESIGN PATTERNSWAYFINDING

Page 47: The web you were used to is gone. Architecture and strategy for your content.

MOBILE PATTERNS - HIERARCHY

source: uxbooth.com

Page 48: The web you were used to is gone. Architecture and strategy for your content.

MOBILE PATTERNS - HIERARCHY

Page 49: The web you were used to is gone. Architecture and strategy for your content.

MOBILE PATTERNS - HUB & SPOKE

source: uxbooth.com

Page 50: The web you were used to is gone. Architecture and strategy for your content.

MOBILE PATTERNS - HUB & SPOKE

Page 51: The web you were used to is gone. Architecture and strategy for your content.

MOBILE PATTERNS - NESTED DOLL

source: uxbooth.com

Page 52: The web you were used to is gone. Architecture and strategy for your content.

MOBILE PATTERNS - NESTED DOLL

Page 53: The web you were used to is gone. Architecture and strategy for your content.

MOBILE PATTERNS - TABBED VIEW

source: uxbooth.com

Page 54: The web you were used to is gone. Architecture and strategy for your content.

MOBILE PATTERNS - TABBED VIEW

Page 55: The web you were used to is gone. Architecture and strategy for your content.

MOBILE PATTERNS - BENTO BOX

source: uxbooth.com

Page 56: The web you were used to is gone. Architecture and strategy for your content.

MOBILE PATTERNS - BENTO BOX

Page 57: The web you were used to is gone. Architecture and strategy for your content.

MOBILE PATTERNS - FILTERED VIEW

source: uxbooth.com

Page 58: The web you were used to is gone. Architecture and strategy for your content.

MOBILE PATTERNS - FILTERED VIEW

Filter Filter

Page 59: The web you were used to is gone. Architecture and strategy for your content.

image: flickr.com/photos/10ch

MANAGING INFORMATION TO CREATE MEANINGSENSE-MAKING

Page 60: The web you were used to is gone. Architecture and strategy for your content.

CONTENT = INFORMATION

“Typically information foraging must be analysed as decision making under uncertainty” — Peter Pirolli

Page 61: The web you were used to is gone. Architecture and strategy for your content.

PROGRESSIVE DISCLOSURE

Page 62: The web you were used to is gone. Architecture and strategy for your content.

WAYFINDING FOR SENSEMAKING

Page 63: The web you were used to is gone. Architecture and strategy for your content.

THE HOMEPAGE IS DEAD

Page 64: The web you were used to is gone. Architecture and strategy for your content.

image: martinbelam.com

THE BUZZFEED ARTICLE

Page 65: The web you were used to is gone. Architecture and strategy for your content.

image: martinbelam.com

THE NYTIMES REPORT

Page 66: The web you were used to is gone. Architecture and strategy for your content.

image: martinbelam.com

Page 67: The web you were used to is gone. Architecture and strategy for your content.

ACTUALLY, NOT YET

Page 68: The web you were used to is gone. Architecture and strategy for your content.
Page 69: The web you were used to is gone. Architecture and strategy for your content.
Page 70: The web you were used to is gone. Architecture and strategy for your content.
Page 71: The web you were used to is gone. Architecture and strategy for your content.
Page 72: The web you were used to is gone. Architecture and strategy for your content.

THERE IS NO SUCH A THING AS

MOBILE CONTENT STRATEGY

image: abookapart.com

Page 73: The web you were used to is gone. Architecture and strategy for your content.

THE CHALLENGE

Adaptive content is more than just “mobile.” It means getting your content into a format so you can share and distribute it to any platform you want. It means you can get your content onto platforms you control—and platforms you don’t. It even means you’ll have a fighting shot at getting your content onto platforms that haven’t been invented yet.

Page 74: The web you were used to is gone. Architecture and strategy for your content.

ADAPTIVE CONTENT

Reusable Strong structure Independent of presentation layer Metadata Content Management System (CMS)

Page 75: The web you were used to is gone. Architecture and strategy for your content.

ADAPTIVE CONTENT

Adaptive content is more than just “mobile.” It means getting your content into a format so you can share and distribute it to any platform you want. It means you can get your content onto platforms you control—and platforms you don’t. It even means you’ll have a fighting shot at getting your content onto platforms that haven’t been invented yet.

Page 76: The web you were used to is gone. Architecture and strategy for your content.

REUSABLE CONTENT

Find examples

Page 77: The web you were used to is gone. Architecture and strategy for your content.

CONTENT MODEL

Page 78: The web you were used to is gone. Architecture and strategy for your content.

NEWSLETTER SIGNUP

PROGRAM 1 (50 WORDS MAX)

PROGRAM 2 (50 WORDS MAX)

PROGRAM 2 (50 WORDS MAX)

GLOBAL NAVIGATION AND SERVICE LINKS SEARCH

LOGO AND SLOGAN

MAIN NAVIGATION

CAROUSEL PHOTO

FEATURED PRODUCT 1 (3 WORDS MAX)

FEATURED PRODUCT 2 (3 WORDS MAX)

PUB SEARCH

SLIDE TITLE (10 WORDS MAX)

SLIDE TEASER (50 WORDS MAX)

ASK THE EXPERT (100 WORDS MAX)

TOPIC CENTER (10 LINKS x 4 WORDS MAX)

HEALTH CARE REFORM (100 WORDS MAX)

SPOTLIGHT (100 WORDS MAX)

PROGRAM 1 (50 WORDS MAX)

PROGRAM 2 (50 WORDS MAX)

PROGRAM 2 (50 WORDS MAX)

NEWS (5 LINKS x 10 WORDS MAX)

STRUCTURED CONTENT

Page 79: The web you were used to is gone. Architecture and strategy for your content.

STRUCTURED CONTENT

NEWSLETTER SIGNUP

GLOBAL NAVIGATION AND SERVICE LINKS SEARCH

CAROUSEL PHOTO

FEATURED PRODUCT 1 (3 WORDS MAX)

FEATURED PRODUCT 2 (3 WORDS MAX)

PUB SEARCH

SLIDE TITLE (10 WORDS MAX)

SLIDE TEASER (50 WORDS MAX)

TOPIC CENTER (10 LINKS x 4 WORDS MAX)

NEWS (5 LINKS x 10 WORDS MAX)

NAV SEARCH (SITE AND PUBS)

SLIDE TEASER SHORT(10 WORDS MAX)

FEATURED PRODUCT 1 (3 WORDS MAX)

TOPIC CENTER (5 LINKS x 4 WORDS

MAX)

NEWS (5 LINKS x 10 WORDS MAX)

CAROUSEL PHOTO THUMB

FEATURED PRODUCT 2 (3 WORDS MAX)

Page 80: The web you were used to is gone. Architecture and strategy for your content.

METADATA

image: http://dev.npr.org/#station-finder-api-examples

Page 81: The web you were used to is gone. Architecture and strategy for your content.

THE INTERNET IN YOUR POCKET

image: techpinions.com

Page 82: The web you were used to is gone. Architecture and strategy for your content.

THE FUTURE WAS YESTERDAY

Page 83: The web you were used to is gone. Architecture and strategy for your content.

THE FUTURE IS YESTERDAY

image: slashgear.com

Page 84: The web you were used to is gone. Architecture and strategy for your content.

BTW

image: flickr.com/photos/gregoryjordan

Page 85: The web you were used to is gone. Architecture and strategy for your content.

STEPHEN HAY

Page 86: The web you were used to is gone. Architecture and strategy for your content.

thank youalberta soranzo | @albertatrebla | wearefriday.com

Page 87: The web you were used to is gone. Architecture and strategy for your content.

RESOURCES

Content Strategy for Mobile Karen McGrane A Book Apart, 2011 !Pervasive Information Architecture Andrea Resmini, Luca Rosati Morgan Kaufman, 2012 !Content Everywhere Sara Wachter-Boettcher Rosenfeld Media, 2012 !Android Design Patterns Greg Nudelman Wiley, 2013 !Information Foraging Theory: Adaptive Interaction with Information Peter Tirolli Oxford University Press (USA), 2009 !Fisher, J., Norris, S., & E. Buie (2012). Sense-making in Cross-channel Design Journal of Information Architecture. Vol. 4, No. 1-2. journalofia.org/volume4/issue2/02-fisher/


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