Rider’s GuideDepartment of Transportation Services

City and County of Honolulu

Revised January 2017

TheHandi-VanO

If you would like a copy of this Guide in an accessible

format(i.e. large print,

audio orWord document

file),please call

(808) 768-8300.

TheHandi-Van Phone Numbers

New Reservations or Reservation Changes (Daily, 8:00 a.m. – 5:00 p.m.)

Cancellations(Daily, 24 hours)

Late Van Inquiries(Daily, 4:00 a.m. – 12:00 midnight)

Lost & Found(Monday – Friday, 7:30 a.m. – 4:00 p.m.)456-5555 (voice) • 454-5045 (TTY)

Fare Ticket PurchasesTheBus Pass Office

(Monday – Friday, 7:30 a.m. – 3:30 p.m.)848-4444 (voice) • 848-4500 (TTY)

Client Information ChangesTheHandi-Van Eligibility Center*

(Monday – Friday, 8:00 a.m. – 5:00 p.m.)538-0033

Customer Service CommentsOahu Transit Services, Inc.

(Monday – Friday, 7:30 a.m. – 4:00 p.m.)456-5555 (voice) • 454-5045 (TTY)

* To notify TheHandi-Van of address, phone number, mobility aid or other information changes

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TEL #s

TheHandi-Van

Department of Transportation Services(Monday – Friday, 7:45 a.m. – 4:30 p.m.)

768-8300This Rider’s Guide is intended to provide eligible riders, caregivers and agencies with a handy reference to using TheHandi-Van.

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The Rider’s Guide does not replace City, State, and Federal laws and regulations that govern operations of TheHandi-Van.

If you wish to obtain a copy of the City Ordinance Section 13 Article 4 – Special Transit (Paratransit) Service, please contact:

Department of Transportation ServicesCity and County of HonoluluWebsite: http://handi-van.honolulu.gov Email: handivan@honolulu.govPhone: 768-8300.

Table of Contents

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TheHandi-Van Phone Numbers 1

TABLE OF CONTENTS..................................3QUICK REFERENCE......................................5

REGISTRATION................................................5FARES............................................................5HOURS OF OPERATION AND SERVICE AREA.....6MAKING A RESERVATION.................................6GETTING READY FOR YOUR PICKUP................6REMEMBER….................................................7

ELIGIBILITY....................................................9REGISTRATION............................................11HOURS OF OPERATION AND SERVICE AREA.............................................................12FARES...........................................................14MAKING A RESERVATION..........................16

RESERVING MULTIPLE TRIPS.........................19REMEMBER…...............................................19OTHER THINGS TO KNOW WHEN MAKING A RESERVATION...............................................21CANCELLATIONS............................................24NO-SHOWS...................................................25A “NO-SHOW” OCCURS WHEN:........................25“WHERE DO I WAIT FOR MY RIDE?”.................26WHEN THEHANDI-VAN ARRIVES....................29

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TOC

TABLE OF CONTENTS

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