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A Publication of the Insurance Accounting & Systems Association

theInterpreter ®

SPRING 2015

Vol. LXXXVIIssue I

®

CONFERENCE PREVIEW SUPPLEMENT p.19

Get a look at the 2015 IASA Annual Educational Conference & Business Show before you arrive in Las Vegas

INS

IDE

THE TECHNOLOGY INNOVATION ACHIEVEMENT AWARD p. 8

Analyst Insights: Partnering for Innovation p. 16

Strengthen Your Team by Building a Training-Centered Corporate Culturep. 17

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The insurance industry’s most prominent conference offers educational, industry relations and career development opportunities for new and experienced professionals across all lines of business and critical functional areas, including: accounting, finance, investments, operations, risk, and systems/technology.

u More than 80 educational sessions

u 200+ product and service exhibitors

u Three discipline-specific super sessions

u Exclusive executive roundtable events

u Inclusive networking opportunities

REGISTER NOW TO JOIN IASA IN LAS VEGAS!

GO TO IASA.ORG/CONFERENCE TO REGISTER TODAY!

REGISTER NOW! u JUNE 7-10, 2015 u LAS VEGAS, NEVADA#

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Keynote Address by PEYTON MANNING on Monday, June 8

Keynote Address by CONDOLEEZZA RICE on Tuesday, June 9

IASA2015ConfAd-Intrp-3-6-15-Rv.indd 1 3/11/15 2:20 PM

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SPRING 2015 x Vol. LXXXVI x Issue I

Spring 2015 3

49 TAX CORNER

36 ASSOCIATION NEWS

• National Volunteer Profile

• Member Company Spotlight

• Committee Spotlight

departments

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cover story p.8And The Technology Innovation Achievement Award goes to…

contentsPUBLISHED BYINSURANCE ACCOUNTING & SYSTEMS ASSOCIATION, INC. (IASA)3511 Shannon Road, Suite 160P.O. Box 51340Durham, NC 27717-3409Phone: (919) 489-0991Fax: (919) 489-1994Email: [email protected]

VICE PRESIDENTMARKETING & COMMUNICATIONSRod TraversThe Nolan [email protected]

EDITORStephanie LeichtGhostDraft [email protected]

ART DIRECTORMichael MolanphyVaradero Communications, [email protected]

SUBSCRIPTION INFORMATIONKaitlyn JollyMarketing AssociateIASA International Office(919) 489-0991 [email protected]

PUBLICATION INFORMATIONIASA’s Interpreter is published quarterly, and is available at the general subscription rate of $35.00 per year for members and $45.00 per year for non-members.

REPRINT INFORMATIONNo part of this publication may be reproduced without written permission of the publisher. Reprints of Interpreter articles are available from the publisher and may be coordinated through the editor of this publication.

Copyright 2015 by IASA. All right reserved.Note: The news expressed in Interpreter articles and columns reflect the opinions of individual authors and should not be construed as carrying the endorsement of the Insurance Accounting & Systems Association (IASA) or its staff. Additionally, use of this publication, the name “IASA,” or the name “Insurance Accounting & Systems Association,” for personal promotion or recruiting purposes is strictly forbidden. Violations will be prosecuted or reported to the National Association of Personnel Consultants and appropriate licensing authorities as deemed warranted by IASA. Violations will be published for the information of our member companies.

A publication of®

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columns5 Editorial Opinion

Living the Mission: “Progress

Through Sharing Knowledge”

6 President’s MessageA Little Lagniappe

7 From the Executive DirectorMore Than Ever…Content Rules

features12 EXECUTIVE CORNER:

Steve Resnick Interviewby Dennis Sullivan

16 Partnering for Innovationby Mike Fitzgerald

17 Strengthen Your Team by Building a Training-Centered Corporate Cultureby Carol Barton

50 Get Started With Social: Building Your Brand on Twitterby Darin M. Reffitt

51 Avoiding a Legacy ImplementationBy Jennifer Overhulse

Conference Preview Supplement p.19Get a look at the 2015 IASA Annual

Educational Conference & Business Show

before you arrive in Las Vegas through this

special preview supplement. Featuring a

floor plan, a complete listing of exhibitors

to date, articles and announcements from

exhibiting companies, this supplement is

your ticket to planning a great show!

2014-2015 IASA VOLUNTEER MANAGEMENT TEAMPRESIDENTForrest E. Mills, Jr.Guaranty Income Life Insurance Company

PRESIDENT-ELECTTim Morgan The Republic Group

CHIEF FINANCIAL OFFICERTom EwbankThe Ewbank Group P.C.

CHIEF INFORMATION OFFICER Mary Ellen FreyermuthCatholic Relief Mutual Insurance Company

VICE PRESIDENT – BUSINESS SHOWMargaret HornEverest Reinsurance Company

VICE PRESIDENT – CHAPTERSChuck GunkelIASA – Vice President of Business Development

VICE PRESIDENT – e-LEARNINGCeleska Fredianelli

VICE PRESIDENT – EDUCATIONBeech TurnerAssurant Specialty Property

VICE PRESIDENT – INDUSTRY RELATIONSLaurie MackloskyThe Travelers Companies

VICE PRESIDENT – MARKETING & COMMUNICATIONSRod TraversThe Nolan Company

VICE PRESIDENT – MEMBERSHIPDottie AugustineAON Benfield, Inc.

VICE PRESIDENT – SEMINARSCarlos CorreaLiberty International Underwriters

VICE PRESIDENT – VOLUNTEER DEVELOPMENTKaryn Spaude

IASA GOVERNING BOARDPRESIDENTForrest E. Mills, Jr.

PRESIDENT-ELECTTim MorganThe Republic Group

BOARD CHAIRBeth MercierThe Travelers Companies

CHIEF FINANCIAL OFFICERTom EwbankThe Ewbank Group P.C.

CHIEF INFORMATION OFFICERMary Ellen FreyermuthCatholic Relief Mutual Insurance Company

AT-LARGE BOARD MEMBERSSonia Cliffel Miguel EdwardsFirst American Allstate Insurance Equipment Finance Company

Darby O’Neill Brian OllechPrinceton Insurance The Warranty Group

Linda PaolucciTIAA-CREF

ASSOCIATION STAFFEXECUTIVE DIRECTORJoseph P. Pomilia

VICE PRESIDENT – CONFERENCES & EVENTSMargaret M. McKeon

VICE PRESIDENT – BUSINESS DEVELOPMENTChuck Gunkel

DIRECTOR OF EXHIBITSKim Morris

DIRECTOR OF MEMBER & VOLUNTEER SERVICESTricia Stillman

DIRECTOR OF OPERATIONSGina H. Jolly

MANAGER, MEMBER SERVICESSheila White-Smith

CHAPTER SERVICES COORDINATORAngie Gurganus

MARKETING ASSOCIATEKaitlyn Jolly








REGISTER TODAY u JUNE 7-10, 2015 u LAS VEGAS, NEVADA

Keynote Addresses by PEYTON MANNING on Monday, June 8

CONDOLEEZZA RICE on Tuesday, June 9











It comes as no surprise to members and supporters of IASA that Technology, Finance, and Accounting continue to

advance, change, and adapt to the needs of our industry. This is due in part to new technological advancements and capabilities, changing regulations and laws, and changing market conditions affecting how we manage investments, taxes, rates, and so on. In order to keep up with these evolving conditions — as well as industry competition — members have had to become more responsive and nimble in managing business demands.

IASA continues to strive to be a source of information, learning, improved methodologies and encouragement to our members. Consistent with tenets from the Digital Promise, IASA believes the more we all participate, the more we all learn. The melding of talent, research, communications, methods, management, and education allows us to approach industry challenges and market demands in a collaborative manner. After all, none of us is as smart as all of us!

With that in mind, we invite and encourage you, our members, to contribute to the content of future edition of The Interpreter with your ideas, observations, insights, experiences, etc.

In order to make our publication more meaningful to you, we would like to hear what concerns you, what you’ve learned recently, how you have identified or solved a significant problem, and of course — how you are celebrating a noteworthy success. We encourage you to contribute photos depicting winning individuals or teams, significant events, or professional triumphs/celebrations. Whatever the reason to share…we’d like to hear about it. Not every story can be told, but the more we know about one another and revel in the things of meaning within our

industry the better we can grow and evolve as an association.

While we continue to recognize and review significant trends within our industry, we would also like to know how some of you are dealing with the real world issues faced by our various chapters and member companies. Along with our thought leadership and educational content, we would like to add real-world application of principles and lessons learned in order to raise the overall knowledge and experience level of the membership. We would like to maintain a view from 35,000 feet, but also see what it takes to land the plane successfully.

This is your publication and anything we can do to strengthen or expand its effectiveness is worth trying. In sharing some of your experiences, perhaps we will help others avoid re-inventing the wheel. To that end, jot down a few thoughts about a recent challenge or success story, and send them our way. We look forward to hearing your thoughts, perspectives, and experiences!

For more information on contributing to the Interpreter or to forward your successes please contact Stephanie Leicht at [email protected] or 610-656-2605.

Living the Mission: “Progress Through Sharing Knowledge”

by STEPHANIE LEICHT, GHOSTDRAFT

EDITORIAL

theInterpreter x www.iasa.org Spring 2015 5

The more we know about one another and

revel in the things of meaning within our

industry…the better we can grow and evolve as

an association.”

Learn more about the IASA by visiting our website at www.iasa.org or by calling (919) 489-0991.

BECOME AMEMBERTODAY

To find out more about IASA, or to apply for membership, visit www.iasa.org, email Tricia Stillman, Director—Member & Volunteer Services at [email protected], or call the IASA International Office at (919) 489-0991 x202.

IASA company membership is established on an annual, calendar year basis at a rate of $600 per company per year. Licensed insur-ance companies are classified as regular IASA members, and all other organizations (including solution providers, associations and regulatory bodies) are classi-fied as associate IASA members. Membership for licensed insurance companies may be purchased at the holding company level for the main/parent organization and all affiliated entities at a rate of $1,800 per year. Organizations with affiliated entities or regional offices that do not opt for a hold-ing company membership can purchase an individual member-ship on a company and/or loca-tion basis. Once a membership is established there is no limit to the number of individuals that may be involved with IASA from each member company, and we encourage all professionals that might benefit from our products and services to participate.

®

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Stephanie C. Leicht of GhostDraft is the editor of the Interpreter magazine for IASA. She can be reached for further information or comment via email at [email protected].

As the fiscal year for the IASA enters its final stretch, I look back at the past nine months with awe of what

has been accomplished by our talented team of volunteers and staff of our Association. And, as I review what we have discussed in my messages over the past few editions, I ponder the substance, wondering if it rings true. I feel like I am supposed to have a few words of wisdom to provide to you and wrap up the year and go forth!

The reality is that I only have my thoughts and opinions to share. What I have written about this year is from my experience. I have learned that we each operate at our own pace and we each have our own interpretations when presented with challenges (opportunities). What has been amazing is watching how our IASA volunteers have come together, to rise to the challenges, with an enormous amount of synergy and effort to produce tremendous results. It has been quite a pleasure to be associated with this fantastic group of volunteers that has collectively shown us their PASSION to GO ALL IN!

Earlier in the year, I wrote that our people are the strength of the IASA and what makes our organization special. This thought has been confirmed at each and every turn this year. It is such a positive experience to see our volunteers and staff tackle each

“opportunity” that was presented this year. And, yes, some of these opportunities were truly challenges. But, working together, and combining their resources, the results were achieved, and then some (lagniappe?).

As you know, we are mostly volunteers! The IASA has a long standing tradition of volunteer engagement from all facets of the insurance landscape. The opportunity to work with individuals from all aspects of our

industry is a great learning tool and provides a little extra (lagniappe?) for our career development.

As part of our volunteer experience, we are able to participate in a variety of ways at both the chapter and national levels. Each of these opportunities present different operational circumstances, some that may be outside of our comfort zone; allowing for additional individual growth that we may not see in our regular jobs (lagniappe?).

For instance, IASA volunteers are involved in coordinating the development of our textbooks, including an electronic version. Also by producing the Interpreter and e-Interpreter, social media posts, e-learning webinars, scholarships, and the list goes on. These efforts provide opportunities to acquire skills and talents, expanding our horizons (lagniappe?).

And, many of these opportunities include managing a team from a variety of backgrounds in (or related to) our industry. In many cases, it means bringing the team together in thought and direction for a common purpose; (lagniappe?).

There are many tasks that are presented to volunteers that may be completely unrelated to our industry or current functions. How about negotiating with a hotel for good rates or food and beverage minimums? Or, obtaining sponsors and exhibitors, and,

asking these participants for funding! And then there is the challenge of searching for thought leaders and speakers and coordinating their presentations (lagniappe?).

And, how about the important charge of putting on our annual conference? It is no small fete to develop and present such a large and wonderful event. Working together with our IASA staff, our extraordinary volunteers have given their all. They coordinate outstanding educational sessions, remarkable seminars

and roundtables, attract well- known keynote speakers and provide for entertainment that will be enjoyable for all of us at this year’s conference.

Looking back, I introduced you to the term “lagniappe” in our Fall Interpreter. My favorite meaning of the word is simply “a little extra.” Perhaps the best bit of lagniappe available by being involved with the IASA is the opportunity to network, to meet fantastic people and develop friendships for life.

I hope each of you have the opportunity to find a little lagniappe from your involvement with the IASA.

I am very proud of our tremendous IASA volunteers at all levels. And, I am especially thankful to this year’s Management Team that accepted the challenge to GEAUX ALL IN! You are the best!

I look forward to seeing everyone in Vegas!

6 Spring 2015 theInterpreter x www.iasa.org

A Little Lagniappeby FORREST E. MILLS, JR

PRESIDENT’S MESSAGE

Forrest Mills is Chief Financial Officer and Treasurer of Guaranty Income Life Insurance Company, and this year’s IASA President. He can be reached for further information or comment via email at [email protected].

The opportunity to work with individuals from all aspects of our industry is a great learning tool

and provides a little extra (lagniappe?) for our career development...”

Joe Pomilia is the Executive Director of IASA. He can be reached for further comment or information via email at [email protected].

Bill Gates wrote an essay back in 1996 titled “Content is King”. In the essay he said “Content is where I expect

much of the real money will be made on the Internet, just as it was in broadcasting”. Wow was he right. We have seen an explosion of content delivered on-line that draws more and more attention (and money) every day; from social media, YouTube, on-line news services and on and on. And the best content, is unquestionably ruling the day.

One of the most interesting areas that illustrate our content driven society is the entertainment industry, or as Bill Gates referred to it in wider terminology, broadcasting. The entertainment industry is in the midst of an unquestioned revolution. With the emergence of Netflix and other on-demand sources of movies, long-running series and network re-runs everyone has the choice to watch what they want whenever they want. Technology has lowered the barriers to entry and opened up the competition floodgates, that is, the content competition floodgates. Technology is playing a role of the great equalizer, facilitator and conduit that is changing our everyday experience. We live in a world where great content can come from anywhere and go everywhere.

The vision behind the “Content is King” mantra, however, has spilled over into places where it was not necessarily directed. Just as in the entertainment industry the business of education appears to be posed for significant change, with technology playing the same role of change agent.

Learning is happening in new and different ways with both live and pre-set courses. More students are opting to go with an online degree program because of the convenience and cost savings they offer. Ultimately, however, as these programs become more commonplace, content is most likely going to again play the role of differentiator.

IASA, as an education provider for insurance industry professionals, has been keenly aware of both the role of technology as a distribution channel and the growing competition for great educational content. The real question that so many people are asking however is; where does great content come from? For disparate industries that question is answered in different and changing ways.

For IASA the answer to this question has been honed over years of program development. We have simple but effective three part recipe.

1. Bring talented and knowledgeable industry professionals together to craft our education programs.

2. Vigilantly review and monitor program results in order to assure continuous improvement.

3. Never stop expanding your network of program developmental resources.

The recipe may be simple to articulate, but the execution is difficult. That said; our success stands as a testament to our strategy of quality content which is always adapting to the changing environment.

Looking forward the real challenge for IASA will be how to effectively utilize our great content across the growing spectrum of delivery outlets. That is the vexing question and next horizon for the association. We have already begun the process as we are building out our webinar series using a new technology platform, as well our new website and expanding social media presence. It’s a start, but we have only scratched the surface. The next few years present a great challenge for IASA but also a tremendous opportunity for expansion, and adaptation leveraging the power of technology to deliver the best education content possible.

More Than Ever…Content Rulesby JOE POMILIA

FROM THE EXECUTIVE DIRECTOR


We live in a world where great content can come from anywhere and go everywhere.”

mailto:[email protected]


It’s one thing to feel satisfied after a job well done. It’s a completely separate affair though when efforts are recognized by

the industry as outstanding or innovative. External validation can mean a lot in terms of generating motivation, creating a team atmosphere, and even inspiring additional budget dollars to be allocated. In the insurance technology segment, award programs have become the most common mechanism for recognizing achievements of insurers in implementing technology.

In 2005, IASA instituted the Technology Achievement Award to recognize insurance companies who have successfully implemented a project where technology played a major role. The winning projects selected during the early years of this award were all deemed to have made a significant difference in the insurer’s environment in terms of guiding strategic direction, improving operational efficiency, or increasing revenue. Ward Group partnered with IASA in 2008 to continue development of the award

program, and in 2010, so as to put more emphasis on innovation and thinking “outside of the box” in terms of technology utilization, the award was renamed and became the Technology Innovation Award.

Today, in order to qualify for the award, applicants must be insurance companies who have a recently implemented innovative

project. The projects submitted must demonstrate a tangible, measurable impact on the insurer’s business that could involve an older technology being used in a totally new or innovative way. A judging panel, consisting of a cross-section of insurance professionals, consultants, analysts and media, reviews all submissions and narrows the field down to three finalists. Those finalists are then named at the Annual IASA Education Conference and Business Show, and are invited to present short cases studies at the IASA Executive EDGE Conference held each September. EDGE Conference attendees view the presentations, and combined with the judging panel’s selections, determine the winner of the award.

In 2014, the three finalists chosen by the initial judging panel were: Agriculture Insurance Co. of India Ltd. (AIC), PURE Insurance, and The AssureStart Insurance Agency LLC. These three companies were chosen based upon the process re-engineering that was seen, the focus on

COVER STORY

The projects submitted must

demonstrate a tangible, measurable impact on the insurer’s business that could involve an

older technology being used in a totally new or

innovative way.”

AND THE TECHNOLOGY INNOVATION ACHIEVEMENT AWARD GOES TO…

by MARY ELLEN FREYERMUTH

continued on page 10

COVER STORY

efficiency that was shown, the development of a product that would serve the economically challenged insureds, and the premise to innovatively and quickly develop a solution to serve a group of customers that others might have overlooked.

The Agriculture Insurance Co. of India (AIC) is a single line of business (LOB) company with 300 employees located in New Delhi and focused on providing agriculture insurance to farmers who experience financial losses suffered from deficiencies in crop yield. Annually, AIC insures 24 million farmers, making AIC the largest crop insurance company in the world. Of the company’s total insured base, more than 86 percent belong to the small and marginal category. The main challenge of the company’s program was to reach the remotest and poorest farmer in India, and to service this farmer at an affordable cost. If every

“last-mile” farmer was to be reached by the company, the service loading on the premium ticket would make the insurance financially

crippling to the farmer, so AIC sought to develop a product that would solve this issue.

To address this challenge, AIC designed and implemented an IT systems solution project called ANNAPOORNA (literally,

“The Goddess of Bounty”). ANNAPOORNA was an end-to-end, web-based solution that made it possible for the farmers and other stakeholders of the company, such as banks, co-operatives and micro-insurance agents, to use a myriad of crop insurance e-services. The company’s online portal window empowered the economically challenged and remotely scattered farmers to take shelter under the crop insurance umbrella. It also enabled farmers in remote villages with poor infrastructure, electricity, and no connectivity to have access to insurance resources and to be able to transact business through local banks, rather than through an agency. This modern core solution enabled anytime-anywhere access to the solution, and brought the vast farming community of

India into the crop insurance program. Via ANNAPOORNA, AIC is enabling the farmers of India to access and utilize the e-services instituted by the Government of India.

The second finalist, PURE Insurance, is a policyholder-owned insurer with more than 200 employees, located in White Plains, New York. The company designed and built a self-service portal for policyholders which creates a transparent, straightforward process and which creates a unique policyholder experience. The portal aggregated data from Guidewire® ClaimCenter and OneShield® Dragon to a data warehouse where it was integrated into a cloud platform. Plus, PURE used Salesforce.com to provide clients with a transparent view of policies, bills and claim details. PURE used an agile development methodology to enable delivery of the final product in just six months, and the responsive design made the program accessible from any mobile device. The company chose a cloud deployment because

it provided unparalleled scalability and security for delivering a portal that would be accessible through agnostic methods.

The initial page of the PURE portal delivered solutions to the top twenty questions typically asked by customers, and provided them with access to auto ID cards, policy documents and copies of bills. It enabled customers to easily pay bills, check on the status of claims, and update communication preferences quickly. PURE’s aim was to create an exceptional member experience so as to

“delight their membership while making them feel smart about their insurance.” PURE’s membership has grown by more than 40 percent in each of the last seven years, and the implementation of this portal reduced call volume to the company’s member services team, which in turn reduced the need for adding more staff and thus lowering operating costs.

The third finalist, The AssureStart Insurance Agency, is a Seattle-based start-up owned primarily by American Family Insurance (AmFam), with 25 dedicated AssureStart employees and 108 contracted employees. This direct-to-consumer company recognized that business owners’ policies (BOP) are almost exclusively serviced through agents working directly for an insurance company or independent


The main challenge of the company’s program was to reach the remotest and poorest farmer in India, and to service this farmer at an affordable cost.”

Paul Reider, Associate, Ward Group; Dustin Hubbard, CTO AssureStart; Greg Tacchetti, CEO AssureStart; Steve Karr, Senior Director of Marketing, AssureStart; Mary Ellen Freyermuth. Director of IT, Catholic Mutual Group


COVER STORY

agents who place business through multiple insurance companies. As the premiums for BOP policies are typically lower, agents do not actively pursue these accounts, so it frequently is difficult for the small business owner to find a company that can service specific insurance needs.

AssureStart’s project was to create an insurance company in a very short period of time that was completely focused on small business owners using a direct-to-consumer interface. The company recognized the market demand for an insurance company serving business owner customer needs through direct channels, rather than agency channel, and also realized that small business owner customers are already very comfortable making online purchases. These types of potential policyholders typically want an insurance product that is tailored to their specific business needs.

So in 2013, AssureStart began implementing a proprietary, user-friendly, fully-integrated insurance platform that included a website, recommendation engine, policy administration system (PAS), billing, claims, service, and finance G/L, as well as product-rate/rule/forms filings. The company went live with one state in just nine months. Through the

use of technology on a modern flexible platform, AssureStart delivered a private, cloud-based core administration solution with web portal for increased self-service opportunities.

AssureStart was able to lower the cost of BOP policies by 10 to 20 percent without compromising quality. Further, the company eliminated overhead costs for paper, postage,

a field sales force, and outdated technology, and emerged as the first group to launch an insurance company in nine months, the first to run a fully-hosted platform, the first to create an insurance company that is completely paperless, and the first to exclusively distribute directly to small business owners. Today, AssureStart is the only insurance company in the market where a small business owner

can purchase a BOP online in less than five minutes and have immediate online access to a declarations page and certificate of insurance.

Following the three noteworthy case study presentations and an audience vote, the AssureStart project was chosen as the 2014 IASA Technology Innovation Award winner. While AssureStart received the winner’s plaque, all

three outstanding nominees were congratulated on having implemented successful, innovative applications of technology and on the notable business benefits achieved while focusing on improving the customer experience. All of these companies clearly demonstrated how innovation in technology continues to play a major role in changing the landscape of the insurance industry.

Technology Innovation Achievement continued from page 9

Mary Ellen Freyermuth (far left) and Paul Reider (far right) with the finalists from the Agriculture Insurance Co. of India

Paul Reider and Mary Ellen Freyermuth with the finalist from PURE Insurance

AssureStart’s project was to create an insurance company in a very short period of time that was

completely focused on small business owners using a direct-to-consumer interface.”

Mary Ellen Freyermuth is Director-MIS for Catholic Relief Insurance Company of America and IASA’s 2014-2015 CIO and she can be reached for further information via email at [email protected].

About IASA

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includes insurance companies of all types (Property & Casualty, Life, Health, Fraternal, HMO and others) as members, as well as companies serving the insurance industry, regulators

industry, including banks and investment

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GET INVOLVED AS A MEMBER AND START RECEIVING BENEFITS TODAY! Contact Sheila White-Smith, Manager of Member Services for IASA at 919-489-0991 x 206

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EXECUTIVE CORNER

SULLIVAN: Caterpillar Financial Insurance is one of Fortune 50’s top organizations. It is not a typical P&C insurance company in that it is a captive. I think it would be interesting to our readers for you to introduce Caterpillar Financial Insurance with a discussion about the role of captives in our industry.

RESNICK: The captive mission of CFIS is to provide a risk management vehicle for corporate risks while underwriting property related insurance on Caterpillar products that drive the aftermarket parts and sales business back to the Caterpillar dealerships with the ancillary beneficial impact on market share. In our role as a captive, our value proposition is to facilitate the sale of Caterpillar equipment to our customers while achieving consistent returns on equity for our parent. Our core business is extended service contract coverage, sometimes referred to as extended protection for machines, power systems for the energy and transportation industry, physical damage coverage to end users, cargo transit to cover the movement of CAT equipment around the world and risk management consulting services including dealer inventory protection plans.

Technically, Caterpillar Financial Insurance Services (“CFIS”) includes Caterpillar Insurance Services Corporation (a Tennessee insurance agency (“CISC”), Caterpillar Insurance Company (a Missouri domiciled property and casualty insurance company “CIC”), Caterpillar Insurance Company, Zurich branch (a Swiss branch “CICSB”), Caterpillar Insurance Company Limited (a Bermuda captive reinsurer “CICL”), Caterpillar Product Services Company (a Missouri warranty company “CPSC”) and

Caterpillar Life Insurance Company (a Missouri life and health insurance company “CLIC”). The combination of admitted insurance companies, a Bermuda captive, a warranty affiliate and a brokerage firm, together with quota share reinsurance between CIC and CICL, allows CFIS to provide the Caterpillar organization a global Service Contract Program, Cargo Program, and Contractors’ Equipment Program (“unrelated risks”) to balance the global Corporate Property and Casualty Program (“related risks”) underwritten by CICL.

SULLIVAN: Being a captive creates a unique relationship with your customers, and there is a clear delineation between your dealers (who play a key role in distribution) and the ultimate end-customer. Could you talk about that and how it impacts day-to-day operations? Could you talk about one or two changes in your segment of the industry

(i.e. product, distribution, regulation) that Caterpillar Financial Insurance has had to react to in the last three to five years that has challenged the organization?

RESNICK: CIC issues a contractual liability insurance policy (CLIP) to all U.S. dealerships for the Service Contract Program of our machine business. The CLIP is a reimbursement policy for extended warranty or extended service contract obligations of the dealer for parts and service in conducting equipment repairs. Outside the U.S., CICSB issues the CLIP to Caterpillar S.A.R.L. in Switzerland which reimburses the Caterpillar dealerships in Canada, Latin America, Europe, Africa, Middle East and CIS for both machine and power system business. In Asia, CIC issues the CLIP to Caterpillar S.A.R.L., acting through its branch in Singapore, on a non-admitted basis for machine and power system business. In the U.S., CICL issues the CLIP to Caterpillar Inc. for engine business. The Caterpillar dealer owns the retail customer relationship and the contract terms for issuing the extended warranty/service coverage to the customer and the ultimate price paid by the customer. For most products, the Caterpillar dealer is responsible for distribution and pricing to the end-user customer. Caterpillar industry groups occasionally participate in merchandising programs to adjust rates to the dealer in order to drive greater machine or engine sales.

The Contractors’ Equipment Program is the only retail insurance product offered by CFIS. Nevertheless, the product is sold by the Caterpillar dealers if licensed or referred to CFIS for placement if the dealer is not licensed.

All other programs are corporate programs (Caterpillar insurance risks) that are

An Interview with Steve ResnickChief Financial and Operating Officer, Caterpillar Financial Insurance Services

by DENNIS B. SULLIVAN



This is the 34th in a series of executive interviews conducted for The Interpreter by Dennis Sullivan, Chairman and Chief Executive Officer of The Nolan Company, a consulting firm specialized in operations improvement and IT effectiveness for insurance carriers. The Executive Corner column is a regular feature in The Interpreter, offering interviews with industry leaders which explore successful business practices, views on the future, and much more. This interview is with Steve Resnick, CFO and COO of Caterpillar Financial Insurance Services

Executive Education Roundtable SeriesMonday, June 8th & Tuesday, June 9th, 2015

IASA’s Executive Roundtables are presented exclusively for insurance company senior executives. Timely content, a highly interactive program, and unparalleled peer networking are some of the many benefits of IASA’s Executive Roundtables.

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u Participate in moderated discussion sessions led by respected analysts, industry consultants and your peers from insurance companies around the country.

u Interact with a select group of solution provider knowledge experts that will also be in attendance.

u Take actionable information back to your office that will help your company succeed in the coming year.

u Earn CPE credits by attending timely sessions during the IASA Executive Roundtables.

These important events are held in conjunction with the IASA Annual Educational Conference & Business Show — register to attend the conference and your registration for the roundtable(s) is complimentary! The Roundtable Events will be held at the Mandalay Bay. #IASAEEP

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administered as traditional captive programs.The industry is always changing, so it’s

hard to identify one or two overall factors. I’d say the level of condition-monitoring technology that’s deployed on the machines and engines has increased rapidly and the population of equipped machines is now at the point where that’s going to enable a lot of change. We’re always looking for innovative ways to use or adapt our present structure and model to add more value to the Caterpillar enterprise.

SULLIVAN: Your people play a large role in delivering service to your dealers. What are some of the characteristics of your organization that you would cite as reasons for its success over the years? Is there a different culture in the warranty business versus traditional property casualty insurance?

RESNICK: We’re a bit unique in the industry in that we really have a dual role of (1) understanding risk and ensuring that Caterpillar shareholders are adequately rewarded for that risk; and (2) facilitating the sale of Caterpillar product and services. The key to succeeding in both those roles simultaneously is having the right people and culture. We have a nice mixture of mid-career hires from the insurance industry and folks who have worked their entire careers in different parts of Caterpillar. We’ve tried to build a very inclusive culture that enables us to deploy the best of both those backgrounds into a workforce that has deep expertise in both risk management and Caterpillar’s prime product and dealer capabilities.

SULLIVAN: For many financial service organizations the economic downturn has presented another set of challenges to running a company like Caterpillar Financial Insurance. Expense pressures, limited investment opportunities, and increased competition coming from new players are all factors impacting the profitability of companies. How has Caterpillar battled these challenges? Also, what unique challenges do you face within the captive environment that traditional insurers don’t face?

RESNICK: CFIS is a classic countercyclical business to the heavy equipment/power systems manufacturing cycle. CFIS underwrites long term service contracts where its gross written premium increases on the upside of the business cycle as sales to users (STU’s) increase. Because

our earned premium tends to trail gross written premium by the 3-5 year tenure of our core coverages, we often find that our earned premium increases in the trough cycle when claims decline due to lower utilization of the equipment. Hence, CFIS profit spikes during the trough which helps to counterbalance the trough cycle on the machine and engine side. On the competitive side, we really feel that our access to global enterprise data creates a sustainable competitive advantage. The greatest challenge facing CFIS that is not a challenge to traditional insurers is our captive nature with a Caterpillar centric focus. CFIS will not offer products to the marketplace simply to make profit. For us to develop a new program, we have to be certain that the product will either increase sales of Caterpillar equipment, parts and service or better manage enterprise risk.

SULLIVAN: As a world-wide company, Caterpillar faces a number of international barriers in doing business. How does that impact the insurance business?

RESNICK: As you can imagine, as a captive for a globally leading manufacturer, we have demand for our coverages globally. On rare occasions, we find markets where we simply can’t offer our product due to regulatory or other constraints. Overall though, operating in a highly regulated industry is both a challenge and an opportunity. The fact that we’re part of a well-established global organization with highly-developed compliance processes and resources allows us to take advantage of those resources to design programs that can be administered internationally. Not everyone can do that.

SULLIVAN: With our current working relationship with Caterpillar, we know

technology advancement is at the forefront of the company’s strategy and growth plans. Can you talk about some of the different challenges you face with major technology changes when traditional core administrative systems don’t fit nicely with Caterpillar’s warranty business, a large piece of your product portfolio.

RESNICK: We are in the process of a significant business process transformation initiative involving the replacement of our core operating system and installing a robust ERP suite to run our core businesses. We spent over two years evaluating different insurance system providers before selecting one that in our opinion is easier to configure to meet the unique nature of a warranty product line. Since Caterpillar is a global company and we are providing coverage or services in over 180 countries, we must have

the system functionality that can respond to multi-currency, multi-geography and multi-regulatory requirements.

Like a lot of growing businesses, we’ve simply outgrown our current platform. As I alluded to earlier, one of our sustainable competitive advantages is access to a large amount of Caterpillar product data. The flip side of that is that in order to leverage that advantage we need to interface with a lot of other systems in the enterprise and make sure we’re doing so in a way that makes the data useable. That’s where the systems thing really gets complicated and quite frankly takes a lot of work and resources to design and execute.

A sound systems strategy must be coupled with a sound operations strategy in order to optimize the benefits of a new system; you need to make sure that both the data is sound and that your processes are efficient. We’re


EXECUTIVE CORNER

Steve Resnick Interview continued from page 12

Operating in a highly regulated industry is both a challenge and an opportunity. The fact that we’re part of a well-established global organization with

highly-developed compliance processes and resources allows us to take advantage of those resources to design programs that can be administered

internationally.”

EXECUTIVE CORNER


spending a lot of time right now ensuring those two things happen.

SULLIVAN: Staying relevant in the business requires change to meet new customer/dealer needs. What innovations within Caterpillar are you able to discuss which are really making a difference? What are the value-added services most revered by your customers/dealers?

RESNICK: As in a lot of industries right now, the level of data processing capability enabled by cloud technology is leading to game-changing innovation in areas like machine condition-monitoring, autonomously operated vehicles and alternative power generation. There are a lot of opportunities for us in CFIS to leverage these breakthroughs in our business to create better solutions for dealers and customers and we’re doing exactly that.

SULLIVAN: CAT’s insurance products and the issues you face are different than traditional P&C. Would you comment on how you see your products enhancing value for CAT, your agents, and your end customers?

RESNICK: At the end of the day, our Extended Protection products are really aimed at creating a better experience for Caterpillar dealers and customers and enhancing customer loyalty. We also think we play an important role in transitioning unknown future liabilities to known pre-budgeted items. In some ways, that may sound like a lot of other insurance products, but it’s

really important for a construction or mining customer who makes a living by accurately bidding on projects and whose success or failure is largely tied to significant investments in capital equipment. I’m often asked, “Aren’t you just selling extended warranty like I’m offered on my television when I check out at a consumer electronics store.” I suppose there are parallels, but the biggest difference is that if I have a problem with my TV, my livelihood is not at stake. For customers of Caterpillar equipment, it’s different.

From a Cat dealer perspective, we offer one more mechanism to make sure that the Caterpillar customer is returning to the dealer for parts and service. We also offer another customer touch point. Research shows that the more solutions you can offer a customer, the more loyal they’re going to be, and we certainly find that in our industry.

It is not accurate to say that CFIS faces different issues than traditional P&C. CFIS faces the same issues as any other commercial insurance company plus those associated with using insurance to facilitate other non-insurance business objectives.

SULLIVAN: In these turbulent and competitive times, how do you get your organization aligned behind your vision and strategy? Could you describe briefly the senior management structure at Caterpillar and how you serve your different market segments?

RESNICK: Organizationally, we’re a part of Caterpillar’s Financial Products Division. A big part of our divisional strategy is to

make sure there’s a high level of alignment with other parts of the business—especially the product groups, industry marketing groups and the dealer support functions. It’s really important to the success of our overall business, as well as the success of our insurance business, that we be seen as a member of the team helping to provide customer-driven solutions and ultimately sell more Caterpillar product, and we work hard on that. Inevitably, there are situations where we can’t do everything our teammates want either because we’re uncomfortable with the level of risk or regulatory constraints. In those situations, we try to be very clear in communication to both our own employees and our enterprise partners in terms of what we can and can’t do and how we might be able to reach a positive result through alternative means or structures.

SULLIVAN: What has been the biggest change in the industry since you first started? How have you seen Caterpillar adapt to deal with these changes?

RESNICK: In the 1980’s there was no regulation of the service contract business. Now virtually every state regulates the industry under the insurance code. It is difficult to continually keep abreast of these regulations and requires a great deal of effort to get our dealers to adopt and change their sales processes.

SULLIVAN: What challenges do you see on the horizon for the P&C insurance industry in the next three to five years (competitive balance – regulation- new distribution channels)?

RESNICK: No matter what program is implemented by a captive, the insurance industry will remain relevant and plays an integral role in risk transfer. The biggest challenge to the industry is its lack of flexibility. Technology and data are changing at such a pace that insurers are challenged by rethinking their strategies and becoming more accepting of alternative risk financing solutions. If the insurer does not respond, new players will enter the market and potentially force out some of these traditional multi-nationals. These new carriers enjoy working with traditional captives that pose no threat.

SULLIVAN: Steve, thank you for taking the time to share with Interpreter readers your perspectives on the industry and some of the unique things about Caterpillar Financial.


FEATURE

There once was an immutable law in business: To increase quality, you must increase cost. In other words,

to make something better, you must spend more. The principle seems quaint now given the generally held expectation that we should get more and pay less at the same time. One reason for this change in mindset is a collection of business disciplines often referred to as Total Quality Management. Throughout the 1980s, 90s and into the 2000s, businesses across the world adopted techniques such as statistical process control, Kaisen, quality circles, employee involvement, the Toyota Way and the teachings of W. Edwards Deming. The result is a transformed business environment that rejects the idea that quality and cost are tradeoffs.

Thanks for history lesson, right? If you are wondering what this has to do with today, and with insurance, consider that businesses everywhere are now challenged with delivering consistent, meaningful innovation in order to meet customers’ growing expectations. New technologies offer the promise of different business models which simultaneously deliver higher value to both companies and consumers. Celent research into those enterprises which are making headway with innovation reveals that, like TQM in earlier days, they approach innovation as a set of discrete steps, activities, and initiatives. Pursued in a disciplined fashion and supported by the right culture, these steps are delivering repeated, meaningful breakthroughs.

There are a number of processes, activities, and techniques in our innovation model. One that is not as intuitive as others is Partnering. This word is capitalized and used as a proper noun because it refers to a specific approach to the traditional buyer-seller relationship. In the successful innovative companies, this is

not about buying services. Rather, it is about forging the relationships and putting in place the initiatives that allow for joint discovery between two or more separate entities. It is not the same as the purchaser-supplier relationship. It is not run by the procurement department.

The most advanced insurers are being very aggressive in partnering with start-up technology companies. Their activities range across a spectrum. On one end, insurers fund co-development efforts and agree to mutually share the resulting intellectual capital. At the other extreme, they buy a direct ownership stake in new technology firms, and seek to provide a defense against competitors’ access to the new solutions.

Somewhere in the middle of the spectrum are insurers partnering with technology providers on innovation-as-a-service initiatives. These efforts can be very transactional or very continuous. A

simple model is for an insurer to partner with a technology outsourcing firm to perform various laboratory experiments with emerging technologies (drones, sensors, telematics, etc). The more sophisticated approach involves working with third-party firms to conduct continuous, end-to-end innovation: Facilitate crowdsourcing ideation activities across the enterprise, prototype them, incubate the most promising ones, and launch those that survive this gauntlet.

These different models are all in flux and there is not one solution that fits all companies. Just as with the TQM movement, companies must experiment with the techniques, find what works in their own unique culture, and relentlessly pursue implementation. The point for today is not to wait for the perfect innovation process, but to push ahead with efforts in areas that look most promising. Developing partnerships in innovation is a meaningful place to begin.

Analyst Insights: Partnering for InnovationBy MIKE FITZGERALD

Mike Fitzgerald is a senior analyst in the insurance practice for Celent. He can be reached for further information or comment via email at [email protected].


FEATURE

SUMMARY

Companies of all sizes can shape employee career paths as well as their own business trajectories by

integrating training and development (T&D) with their cultures.

As business conditions grow more challenging, many of us are tempted to set aside activities that don’t overtly contribute to the bottom line. Training and development (T&D) might look like one such easy target. But training can be a low-cost, high-return generator of competitive advantage—if it’s integrated with the combination of people and values that add up to your corporate culture.

Smart companies believe in finding superior people and holding on to them. One of the ways to encourage them to stay put is to offer personal development opportunities that lead to a variety of career paths inside the company.

Employee incentives to advance along those paths will be stronger if: • As professionals, they understand training

is the only way to keep up with an evolving industry.

• Training can earn rewards, including cash bonuses and pay increases.

• Employees can achieve certifications on company time and at company expense.

• Continuous growth will lead to personal gain, increased job satisfaction while avoiding stagnation.

The ROI of TrainingIn today’s economy, channeling more

resources into training might seem like a tough sell. Of course, the Insurance industry at large understands that continuing education for licenses or certification is a good thing. It covers the basics, and it equips a core of

employees with enough fundamental skills and credentials to perform well.

The prevailing view is that education is important especially if it enhances your position and your company. Speak up. If you are an employee who wants to earn a certification or get training that reflects your specific job description, your company probably will support you.

Most organizations employ a lot of people whose work doesn’t require licenses

or certifications. And only a few of them may possess the initiative to go after training that could advance their careers. They may be loyal and productive, but typically only about 10 percent of them will give much thought to T&D. It’s tempting for an employer to accept limited access to training as the norm. After all, the up-front cost can seem high, and training takes people away from their day-to-day tasks. In an office with a staff of 12 or 15, the payback may not be obvious.

Strengthen Your Team and Gain Satisfied Customers by Building a Training-Centered Corporate Cultureby CAROL BARTON


The prevailing view is that education is important especially if it enhances your position

and your company.”


But consider how those two factors—low employee motivation, and management reluctance—can combine to hold a company back. Think of the employees who could be working more effectively, and getting more satisfaction from their jobs, but instead remain untapped resources.

Cultural IntegrationTo get beyond low employee motivation

and management skepticism, a company needs to make a deep-seated cultural shift. That’s a big step, but research confirms that companies committed to training and career development do outperform their competitors. That’s why training should become integral to your corporate culture.

In a surprising number of companies, employees do most of their learning by observation, experience, and trial and error. Formal training moments are like isolated milestones on a career-long journey. But when training is integrated, it’s more like a set of rails, keeping the employee on track to personal advancement and adding greater value for the company.

In a training-centered company, employees take pride in their T&D accomplishments, and management makes sure they get official recognition. At a minimum, in-house newsletters and social media may announce graduations and certifications. Some companies stage quarterly company-wide recognition ceremonies during which management team members personally congratulate employees and present them with framed certificates.

On a more ambitious level, establishing a company leadership center (often dubbed a “corporate university”) can add stature to T&D activities, through a curriculum geared toward certification as well as personal development. Some companies even qualify as industry-recognized training centers, authorized to issue credentials such as the AICPCU Certificate in General Insurance.

T&D managers need not develop training materials from scratch; a little online research will uncover a wealth of off-the-shelf or easily customized resources like “The Power of 10%,” by Eric Harvey and Michelle Sedas; “212°, the Extra Degree,” by Sam Parker; and “Eat that Frog – 21 Great Ways to Stop Procrastinating and Get More Done in Less Time,” by Brian Tracy.

An interesting side effect of the learning-centered culture is that it can clarify the performance review process. During annual performance reviews, when objective

measurement is sometimes problematic, managers can rely on training achievements as indicators of progress. An individual’s training plan for the upcoming year can lend definition and structure to general career goals.

How to Get StartedLike any element of a healthy

corporate culture, training requires visible endorsement—and active participation—from top management. But, as a business owner, don’t try to do it all at once, and don’t try to do it all yourself

To begin, identify just one area of your organization where better skills could have the most impact. A client-facing department is often a good candidate.

With that opportunity in mind, you need a champion. A member of your team who is naturally eager to share knowledge with others will probably make a good training coordinator.

In most cases, your best candidate will not be a manger, because T&D will consume about 50 percent of his or her time. A larger company may consider hiring a training coordinator to ensure that T&D remain a focus. Spend time with your new trainer, mapping out a small pilot project. For instance, you may want to start with customer satisfaction, and then narrow your scope to one manageable, teachable subject. The training should resonates with your organization’s mission and values. Employees will want to understand the impact of the training in terms of your

organizations big picture goals. By providing a clear, benefit-oriented framework you will ensure buy-in from the start.

Acquire training materials and develop an approach that fits your subject matter is the next step. You might adopt a classroom approach that features some elements of fun. Certification-oriented training may dictate a combination of structured activities in the classroom and online study/ testing. In any case, make it easy for your trainees to manage the balance of work time and study time.

Once the training established, monitor the progress, measure results, and use the data you collect to set a benchmark for your next wave of training. Your pilot project is likely to show you that small investments in time and resources can kick off an enduring culture shift that makes your team, happier, increases productive while your company gains a competitive edge.

Strengthen Your Team continued from page 17

For more information contact Carol Barton-Ms. Barton is the Vice President of Marketing and Business Development for WaterStreet Company, a solutions provider for the property and casualty insurance sector. WaterStreet provides end-to-end systems and services delivered by insurance and technical professionals.

Research confirms that companies committed to training and career development do outperform

their competitors. That’s why training should become integral to your corporate culture.”

FEATURE

CONFERENCE PREVIEW

#IASA2015@IASAInc IASAAnnualConference IASA @IASAInc IASAInc

Keynote Address by PEYTON MANNING on Monday, June 8

Keynote Address by CONDOLEEZZA RICE on Tuesday, June 9

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® contentsPUBLISHED BYINSURANCE ACCOUNTING & SYSTEMS ASSOCIATION, INC. (IASA)3511 Shannon Road, Suite 160P.O. Box 51340Durham, NC 27717-3409Phone: (919) 489-0991Fax: (919) 489-1994Email: [email protected]

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Copyright 2015 by IASA. All right reserved.Note: The news expressed in Interpreter articles and columns reflect the opinions of individual authors and should not be construed as carrying the endorsement of the Insurance Accounting & Systems Association (IASA) or its staff. Additionally, use of this publication, the name “IASA,” or the name “Insurance Accounting & Systems Association,” for personal promotion or recruiting purposes is strictly forbidden. Violations will be prosecuted or reported to the National Association of Personnel Consultants and appropriate licensing authorities as deemed warranted by IASA. Violations will be published for the information of our member companies.

A publication of®

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Everyone’s a Winner at the IASA Business Show in Las Vegas! . . . . . . .4

Hitting the Jackpot on Education in Vegas . . . . . . . . . . . . . . . . . . . . . . . .5

Standards and Pipelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

What Your Peers Think About Investment Accounting & Reporting . . .8

Cyber attacks: It happened to Anthem — could it happen to you? . . . .8

Policyholders Will Love That Omnichannel Feeling . . . . . . . . . . . . . . . . 10

Maximizing Greenfield: Leveraging People, Core Systems and Analytics for Growth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Oh Happy Day — Affordable self-service capabilities for Insurers . . . . 12

Fast Upgradability Starts with Modern Technology . . . . . . . . . . . . . . . . 14

Changing the Insurer-Vendor Relationship . . . . . . . . . . . . . . . . . . . . . . . . 14

4 Pitfalls to Avoid When Evaluating Core Systems . . . . . . . . . . . . . . . . . 16

Should Legacy Software Replacement Initiatives Focus on Insurance Value Chain Software Platforms Instead of Policy, Billing and Claims Software Suites? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Exhibitors Listings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

| IASA 2015 • GO ALL IN! |

4 CONFERENCE PREVIEW 2015

Everyone’s a Winner at the IASA Business Show in Las Vegas!Over the early years of my career, I often heard how important networking is — and it wasn’t until I actually started to network that I understood how true that statement is.

The IASA, and especially the Annual Educational Conference and Business Show, is the principle way in which I learned this. I have met so many wonderful people through IASA! I discovered companies and products that I never knew existed until I attended

an IASA Business Show. This is the best place to be if you want to meet helpful, knowledgeable insurance industry solution providers. If you are in the market for a product or service, you can find it at the IASA Business Show, where the best vendors in the industry come to exhibit.

This year’s IASA Annual Educational Conference and Business Show on June 7-10 in Las Vegas will be host to over 200 vendors specializing in finance, technology, investments, and operations for insurance companies of all sizes. We have several new exhibiting companies at IASA 2015 in a variety of areas; in particular the accounting and investment services and technology space.

Once again, the Business Show includes the ever popular Vendor Connect Tours. For those of you who are new to IASA, these are targeted tours that conference attendees can sign up for when registering for the conference. The tours run the morning of Monday, June 8 during the dedicated exhibit hours, with the first tour starting at 9:50 am and the second starting at 11 am. Up to 10 “tour stops” are included on each tour. Each vendor on the tour gives attendees a short 5 minute introduction to the specific product or service in that tour area, so attendees can decide which vendors they would like connect with later for more detailed information. Tour attendees can even earn CPE credits, and there is no extra cost for taking a tour!

This year, a new tour “Customer Communication Management” was added for those interested in determining the best approach for producing and delivering quotes, proposals, policy forms, and claims correspondence documents to customers.

When you register you may choose up to two tours, from the following choices (one from the 880 series, one from the 980 series):

880 - Accounting, Audit & Consulting Services

980 - Accounting, Audit & Consulting Services

881 - Policy Administration

981 - Policy Administration

882 - Billing & Electronic Payment Processing

982 - Billing & Electronic Payment Processing

883 – Insurance Software Suites

983 – Insurance Software Suites

884 - Business Intelligence & Predictive Analytics

984 - Business Intelligence & Predictive Analytics

885 – Emerging Technologies

985 – Emerging Technologies

886 - Claims Systems & Services

986 – Customer Communications Management

887 – Content Management & Workflow

987 – Agency & Consumer Portal

888 - Investment Management Systems

988 - Reinsurance Systems & Services

889 – Financial Software & Systems

989 – SaaS/Cloud Insurance Operations

Business Show attendees will also have the chance to win exciting prizes sponsored by many of the Business Show vendors and by IASA! Vendors will be giving attendees who stop and talk to them special game chips. Attendees then bring these chips to the IASA booth to spin the wheel for a chance to win! While you are at the IASA booth, you can refresh your MY IASA personal profile, or learn about volun-teering with IASA. I can honestly say being a part of IASA has been one of the most “winning” experiences of my life!

I look forward to seeing all of you in Las Vegas!

Margaret Horn, Vice President of Business Show – IASA

EXHIBIT HALL HOURSSUNDAY, JUNE 7

5:30pm - 7:30pm Opening Reception in Exhibit Hall (Dedicated Exhibit Hours)

MONDAY, JUNE 89:30am - 3:30pm Exhibit Hall Open

(Dedicated Exhibit Hours – 9:30am - 1:30pm)

12:00pm - 1:15pm Lunch in Exhibit Hall

TUESDAY, JUNE 99:30am - 1:30pm Exhibit Hall Open

12:00pm - 1:15pm Lunch in Exhibit Hall



Hitting the Jackpot on Education in VegasWhat is your level of risk? Will the odds be in your favor? Can you come home a winner?

As you begin your journey to the 2015 IASA Annual Educational Conference and Business Show, please ask yourself each of these questions. Year after year, the IASA and its volunteers work diligently to bring reliable and relevant educational content to its members and registrants of the conference. By asking yourself these questions, I hope you will be able to determine your commitment to the educational opportunities provided over the

next few days and what you can take back to the office.

The Education Committee is one of the most valuable committees in the IASA bringing insurance knowledge to attendees new to the industry, changing roles in their company, or like many of us, just need a nice refresher on new technology, accounting guidance, or management skills. My belief that the Education Committee is the most valuable is one that each committee Vice President within the IASA feels about their committee and they are right. Similar to the various departments in your office, everyone at the IASA works together with a common goal. Each committee supports each other and creates a solid foundation to maintain an environment for sharing knowledge.

As in the past, the educational opportunities continue to flow.

The Career Skills Development (CSD) team led by one of our veteran volunteers, Jeanne Sokolak of R.R. Donnelley , doubled down this year and created a parallel track focusing on leadership skills. We are offering six new sessions in this area in addition to the traditional sessions offered in past years. If your schedule permits, participation will likely broaden your perspective on leading your teams.

Accounting Risk Management and Finance (ARF) continues to offer over 40 sessions covering key areas including reporting updates, regulatory changes, and risk management/reinsurance topics. Each year this committee sources the sessions using “white papers” submitted by our members and/or associate members. Nancy Fangmeier of Pekin Insurance who leads this committee was dealt a

winning hand. Her committee speakers both from solution providers as well as insurance companies share stories of success while providing educational opportunities as well.

The Technology team, led by Anil Chacko of Smart Devine has increased this committee’s odds of winning by stacking the deck with a mix of technical employees of insurance companies as well as associate members who specialize in servicing the insurance industry with technology solutions. This combination has a proven track record allowing educational opportunities around data management, project management, emerging technologies, and transformation strategies.

As you decide on your educational sessions, don’t forget about the Super Sessions organized by each of the three educational tracks.

The Technology Program is offering a Super Session on Monday, June 8 from 1:30 p.m. to 3:00 p.m. The session – “Transformation Technologies Influencing the Business of Insurance” will discuss the rapid deployment and adoption of technology already being used in other industries. The information will provide insurers opportunities to catch up on the technology curve and to meet consumer’s demands.

The ARF Super Session is held on Monday, June 8 from 3:30 p.m. to 5:00 p.m. The topic is “The Orsa Journey – Where is it taking us?” This session will not only provide some historical background but will guide you through its evolution. The discussion will focus on risk management, regulation and ratings changing over time.

The last Super Session is held on Wednesday from 9:45 a.m. to 11:15 a.m. under the title “White Space, The Missing Ingredient in your Technicolor Business.” The session will bring a different perspective to the work place. Every company has its challenges with busy schedules, developing the right culture, and keeping employees happy. Everyone will walk away with a few new ideas as well as learning how to find some laughter during those busy times back in the office.

The Education Committee has worked diligently at providing a winning hand to each of you. It’s now up to you and the choices you make. Pick your sessions, share your thoughts with other participants, and walk away a winner.

Enjoy the Conference.

Beech Turner, Vice President, Education – IASA

2015 EDUCATIONAL SUPER SESSIONS

MONDAY, JUNE 8 - 1:30PM - 3:00PMTECHNOLOGY SUPER SESSION – Transformative

Technologies Influencing the Business of Insurance

MONDAY, JUNE 8 - 3:30PM - 5:00PMA.R.F. SUPER SESSION – The ORSA Journey —

Where is it taking us?

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Standards and PipelinesBy Gregory Maciag

Data standards have many benefits. One benefit that is not often cited is how standards enable people to understand more than their immediate environment. Standards make you smarter by leveraging information you already have through the effective use of technology.

If you only know about the customers, partners, and staff in your corner of the organization, how much do you really know about people? And if you can only look at your own transactions, achievements, and processes, how do you know how well you’re doing? When you have islands of information, your metrics don’t travel.

Expand the focus and the same logic applies at the industry level. Best practices can only be achieved once you can meaningfully compare existing outcomes with other organizations. Also, how do you know what collaborative opportunities you’re missing unless you have systems of record which are data-compatible? Choosing not to exploit data standards is opting for limited knowledge, reduced agility, and missed opportunities.

Standards are about recognizing commonalities in order to remove bar-riers to sharing and making effective us of information. When you spend time developing, promoting, or working with standards, it’s not surprising when you become attuned to seeing parallels across domains. Challenges and opportunities encountered in other business areas resonate with you. You can begin to see how solutions in other domains address problems similar to those in your home domain. Or, you catch clever articulations of your own concerns or conclusions, couched in interesting new ways.

For example, I recently ran across a call for contributions to an oil and gas pipeline conference (Not my home turf). The organizers offered a number of prompts for submissions, including: Construction Standards/Data Stan-dards: What needs to be captured when we put assets in the ground?

It seems to me that working in the pipeline business has this major advantage for IT people: everybody knows the business is about pipes, and they know pipes are laid in the ground. So issues relating to recording information about pipes (and other plant) are not far from the top of anyone’s mind — no matter what part of the business they work in.

Insurance doesn’t see itself as an infrastructure business. To us, a “pipeline” is an abstract concept. We think of sales pipelines, channels, workflows, con-nections, partnerships, and networks. But most people in the business are naturally more oriented to products, contracts, rates, premiums and so on.

Insurance has always been about relationships, and with the growth of technology, relationships are increasingly enabled by systems. The industry has evolved into one where data pipelines are crucial. The pipelines carry deals in various states of completion.

So perhaps we should be asking ourselves: What needs to be captured when we put deals in the air? Okay, it’s not very elegant. But it gets some of the flavor of today’s — and tomorrow’s — business, which is its collaborative nature. This would help people think about all the potential users of a piece of information, rather than the data requirements of a particular document produced at some point during the process.

Gregory Maciag is the President & CEO of ACORD, the insurance industry’s global data standards organization. Read more on his blog at acordceo.org.

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What Your Peers Think About Investment Accounting & ReportingClearwater Analytics to Share Investment Benchmarking Data at Annual IASA ConferenceBy Angie O’Hara, Director of Marketing, Clearwater Analytics

Last year, Clearwater Analytics, a leading pro-vider of integrated web-based investment ac-counting, reporting, and analytics, conducted the inaugural Insurance Investment Benchmark Survey, which explored the current investment and regulatory environment, data management and operations, performance tracking, report-ing, risk analytics, investment policy compliance

monitoring, and more. Over 400 CIOs, CFOs, investment and accounting professionals, and financial analysts from a broad range of U.S. insurers participated in the survey.

The resulting report delivered a comprehensive review of investment structures, strategies, processes, and regulatory information to help in-dustry practitioners better evaluate their own investment and accounting operations, and benchmark their investment strategies against their peers’.

The survey data revealed a number of key insights. Among the highlights:

• Interest rates are a chief concern among CIOs and investment teams

• Insurers are actively investigating and investing in non-traditional asset classes, which significantly impacts investment accounting and regulatory reporting

• Accounting teams are under pressure to close the books faster than ever before; however, a majority of organizations still take more than five days to accomplish this task each month

• Due to the low yield environment, accounting teams are being required to accommodate a wider array of asset classes than ever before

In April of this year, Clearwater launched The 2015 Insurance Investment Benchmark Survey to further explore industry-wide investment, account-ing and reporting challenges. This summer, the results will be compiled and analyzed in a comprehensive report, which will be provided to all survey participants. The report will build on 2014’s results, delving deeper into the

top investment accounting challenges facing insurance professionals today.

“The 2014 Insurance Investment Benchmark Survey revealed some surpris-ing—and some predictable—results on how investment, accounting and reporting teams and processes work today,” said Tyler Haws, Clearwater’s Director of Worldwide Business Development. “The 2015 results will add more layers of insights to these industry-wide challenges, trends, and prac-tices, with questions that dig deeper and analysis that will help insurers see how far they’ve come—and where they should be going in order to keep pace with their peers.”

Clearwater will discuss the initial results of The 2015 Insurance Investment Benchmark Survey in two separate presentations on Tuesday, June 9, 2015.

The first, “Role of the CFO: What Your Peers Are Thinking,” delivered at the CFO Executive Roundtable, will focus on the survey results most relevant to CFOs, including in-depth analysis from top insurance finance executives. Tyler Haws will moderate a panel of CFOs as they explore a wide variety of topics, including key challenges, staffing, the role of technology, opera-tional efficiency, investment strategy and accounting, and other factors that are critical to CFOs in charge of driving profits and growth in 2015.

The second presentation, “What Are Your Peers Thinking,” will focus on the 2015 survey results and analysis from the perspective of ac-counting and investment professionals. Clearwater’s Insurance Market Specialist, Richard Pullara, will provide a macro-level overview of in-vestment trends and key survey findings, and will discuss how industry practitioners can incorporate best practices into their existing invest-ment accounting and reporting processes.

We encourage you to visit our website, www.clearwateranalytics.com, or stop by booth #514 at the IASA Annual Conference to learn more about Clearwater and the Insurance Investment Benchmark Survey.

Angie O’Hara is the Marketing Director for Clearwater Analytics. She can be reached at [email protected].

Cyber Attacks: It Happened to Anthem — Could it Happen to You?By Jim Schmidt, CPA, Partner, Eide Bailly

There’s been a lot of press regarding the recent cyber attack at Anthem, and for good reason. Thousands of records that included personal information such as names, dates of birth, Social Security numbers, health care ID numbers, mailing and e-mail addresses, and more were stolen.

An attack such as this can cost companies and consumers millions of dollars. It is estimated

that the average corporate data breach costs $3.5 million, with a worldwide average cost of $145 per record. In the U.S., the cost per record is $246 (Ponemon Institute 2014 study). Add on to these costs the damage to reputation and loss of goodwill, and it’s easy to see how a data breach can wreak havoc on any company.

How can you, as a third-party vendor or servicer, reduce the risk of a data breach at your company? Here are a few tips:

A. Keep anti-virus software up-to-date. Hackers are constantly developing new and different ways to break into companies. Make sure you are updating your anti-virus software on a regular basis, and that your anti-virus software is coming from trusted sources.

B. Make sure your firewall software is up-to-date, and that “open ports” are minimized to reduce the risk of intrusion by outsiders.

C. When you engage vendors for legitimate business reasons to work on your information technology environment or applications, monitor their activities. When they have completed their tasks, make sure their access rights have been disabled.

D. Have a trusted source perform a network security/vulnerability assessment of your technology environment on an annual basis.

Engaging an outside firm to perform a security vulnerability assessment can be particularly important and provide great value to a business of any size. One place you can look for a consistent set of criteria that are used to test the information technology environment is a SOC 2 engagement. A SOC (Service Organization Controls) engagement uses the consistency of criteria from the American Institute of Certified Public Accountants (AICPA) Trust Services Principles, together with talents provided by information technology and assurance personnel of a CPA firm. Depending on your needs, a SOC 2 engagement can cover a variety of areas and scope. A SOC 2 engagement includes a rigorous assessment of an entity’s security as well as an assessment of any or all of the following:

1. System availability

2. Confidentiality of data

3. Processing integrity

4. Privacy (using Generally Accepted Privacy Principles, or GAPP).

Within each principle are numerous criteria that need to be met. Each specific criterion is evaluated and provided with an individual assessment with exceptions or no exceptions noted. If numerous criteria are not present or functioning, a qualified or adverse opinion may be rendered.

In an ever-changing world, reducing the risk of a security breach to zero is a cost-prohibitive endeavor. However, with appropriate planning and a rigorous testing regimen, businesses can reduce their risks in a cost-beneficial manner.

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Stop by booth #1005 to learn how Eide Bailly has been serving the insurance industry for more than 40 years with tailored solutions and regulatory expertise. Our insurance team understands the industry and can provide a comprehensive list of services, from tax, audit and regulatory compliance to forensics, technology consulting and enterprise risk management.

As a top 25 CPA firm in the nation, Eide Bailly has the capacity and experience to connect you with solutions that will help you make decisions with confidence. Experience the Eide Bailly Difference.

Learn more by attending one of our sessions:

ARF Super SessionThe ORSA Journey – Where is it taking us?Mary PeterMonday, June 8, 20153:30 – 5 p.m.

ARF Risk Management/Reinsurance TrackORSA – ‘Been There, Done That’Mary PeterTuesday, June 9, 20151:30 – 3 p.m.

ARF Accounting/Risk Management/Finance TrackFraud: Show Me the Money!David RileyMonday, June 8, 20151:30 – 3 p.m.



Policyholders Will Love That Omnichannel FeelingBy Philippe Lafreniere

“Customer intimacy” might be the latest catchphrase in customer experience, but I wonder how policyholders really feel about being more intimate with their insurance company. How close do they really want to be?

If customer intimacy provides a feeling of comfort, of being taken care of, of being treated consistently—as a numero uno—then I

suspect most policyholders would fully embrace the concept. And if the carrier can truly deliver on that promise, then you basically have a match made in heaven. Indeed, loyal customers have up to three times the net promoter value of passive customers.

The arrow into the heart of that relationship is via an omnichannel experience. But it is not what the vast majority of insurance customers are experiencing today. Most insurers currently support multichannel interactions, but many of their portal and mobile capabilities remain siloed and deliver a disconnected experience to the customer. Omnichannel capabilities go beyond multichannel to unify online, mobile, and offline channels and link them directly with core systems to ensure a consistent customer experience, regardless of the interaction method.

Omnichannel means you’ll never have to say you’re sorryDon’t risk disappointing your customers; instead, delight them. In the omnichannel world, channel switching is transparent for the customer, who never has to repeat or re-enter information, never has to wait too long for a response, and always interacts with a person or a system that understands the relationship and the context of the customer’s request. Isn’t that starting to sound like a relationship that is going places?

The key idea here is that you don’t want to leave the customer to wilt and die on the vine. Engagement can take many forms as it shape-shifts through channels, responding to and chronicling a policyholder’s life events—new home, new car, new baby, deaths, injury — doing what any good friend does.

Yes we have soup, but not for youLove and true friendship can be elusive, however, so don’t expect it to be coming to the insurer near you anytime soon. The omnichannel experience emanates from the warm, fuzzy, and holistic inner workings of a digital insurer. Alas, a recent Accenture survey revealed that only 25 percent of insurers have a single view of the customer and are working to improve the customer experience across all contact points. Given the tight link between customer-centricity and the digitalization of insurer operations, a lot of progress has yet to be made.

Why so little love from insurers? In all fairness, for some it is not for lack of trying, but they are knocking against the biggest obstacle—says the same study—faced by insurers executing a digital strategy: overcoming the challenge of legacy systems.

Get to the heart—or rather, the core—of the matterEnabling a true omnichannel strategy for insurers requires embedding and integrating this capability at the core policy, billing, claims, and customer account processing level. While vastly improving the customer experience, this strategy also has the huge benefits of allowing insurers to avoid unneeded integration to additional portal and mobility solutions, get their digital customer services to market quickly, and reduce overall sales and servicing costs.

Philippe Lafreniere is SVP at EIS Group.

Maximizing Greenfield: Leveraging People, Core Systems and Analytics for GrowthBy Doug Cretsinger – Sr. Vice-President, Business Transformation and CIO – GuideOne Insurance

Non-traditional growth strategies are pushing insurers to take new approaches to capture market share. Starting from a greenfield position allows insurers to take advantage of experienced staff, operating facilities, and infrastructure, which speeds time to market for new products.

Greenfield product deployments leveraging mod-ern core systems and analytics give real-time visi-

bility into operational metrics. These systems provide insurers with the ability to proactively manage the business, while optimizing products, processes and workflows in order to capitalize on potential market opportunities.

Here are a few ways insurers can maximize their investment in people, core systems and analytics to gain a competitive advantage.

People + Data = Operational Efficiency Actuaries and data scientists leveraging industry knowledge and advanced analytic capabilities can identify processes ripe for automation, overlaps in coverages, and market opportunities for new insurance products, result-ing in higher return on investment (ROI). Further, when data is accessible across systems, departments and processes, redundancies are intuitively eliminated and workflows streamlined, resulting in reduced operational costs. Tasks can then be better routed to customer service representatives (CSRs) with availability and business written faster with top agents.

Reinvent Core Systems By replacing outdated, legacy technology with modern core admin-istration systems, insurers can effectively increase agent productivity through automation and ease of use. This allows for a total transforma-tion of customer service standards, distribution channels and delivery models. This transformation involves all stakeholders in the insurance value chain, including agents and policyholders, to improve the overall

customer experience. The future of insurance will be owned by those companies embracing change in the digital world and leveraging tech-nology in ways that best meet customers’ needs.

The Growing Importance of Analytics Today, analytics are available through modern technology solutions which can empower insurance business decision-makers with the insight to confidently move forward. While it is true that insurers cannot control external factors such as climate change, society, the economy, and human behavior, through the use of software, data, and insight, it is possible to better understand the impact external factors have on the business of in-surance, and in some cases, even mitigate those external factors.

Achieving Data Mastery MaturityA data mastery solution which provides a clear foundational analytics layer, and has the capability to leverage data from other industry solutions, pro-vides insurers with a powerful platform. To provide the business visibility and insight that insurers demand, the right solution must be identified for ongoing success. Doing so enables insurers to achieve a baseline level of data mastery maturity, promote differentiation from key competitors, and gain real business value from internal data for improved decision-making.

With high levels of competition in the marketplace, expenses continu-ing to increase, and customer expectations rising, a greenfield ap-proach to growth strategies could prove to be of significant benefit as insurers strive to differentiate, improve operational efficiencies and enhance the customer experience.

To learn more on this topic, come hear Doug Cretsinger of GuideOne, along with Karlyn Carnahan of Celent, Jasmeet Gill of Deloitte and Ben Mo-reland of Innovation Group at IASA - Session #571 - Maximizing Greenfield Project Value – Leveraging People, Core Systems and Analytics for Growth on Tuesday, June 9th from 1:30 – 3PM.

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www.eisgroup.com | [email protected]©2015 EIS Group Properties, Ltd. All Rights Reserved.

Customer-Centered Core Insurance Systems For:POLICY ADMINISTRATION | BILLING | CLAIMS | CUSTOMER MANAGEMENT



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Oh Happy Day — Affordable Self-Service Capabilities for Insurersby Stephanie Leicht

The Future is here. The insurance industry is rapidly adopting mobile technology via tablets and smart phones. With a smartphone in every pocket and a tablet in every bag, instant access is expected by the consumers. The result, consumers are making purchasing decisions, establishing relationships and developing loyalties using technology. Carriers looking to acquire new business while

retaining existing customers understand the need to provide self-service capabilities. Additionally, mobile applications are providing increased efficiencies for the carriers. Ultimately, mobile applications enable insurers to reduce expenses while enhancing the consumer experience. The result: carriers want to provide self service capabilities that consumers want and demand. “The demand for increased accessibility and greater opportunities for self-service make the move to mobile necessary and inevitable,” said Joe Friend, SVP of IDP. “InsuraSphere Mobile brings mobile capabilities to insurers while allowing each individual company to maintain their unique brand identity.”

Mobile applications are no longer simply supplying information. Now mobile applications are interactive, creating great efficiency for both the consumer and the insured. Insured mobile portals enable carriers to seamlessly increase communications with their insured while enhancing their internal efficiencies. Mobile applications enhance the customer experience while offering a consistent way for insurers to maintain branding and messaging to their customers. Consumers have access to their policy, claims, and billing information anywhere, at any time. What does self-service functionality mean today? Policyholders now have the ability to view and print policies, documents, and check the status of a claim in addition to paying their bill. Technology, being living and breathing, means these capabilities are constantly developing and improving. Therefore, many vendors are now offering the ability to download the insurance card to a smartphone or start a

first notice of loss, including uploading photos of a auto accident or home property damage.

The future is here and it is a Happy Day! IDP’s InsuredXpress Portal now offers InsuraSphere Mobile at an affordable price with quick implementation. InsuraSphere Mobile is designed to work best with IDP’s InsuraSphere core administration suite. However, the InsuredXpress portal combined with InsuraSphere Mobile is an open solution, capable of integrating seamlessly with other policy administration, claims and billing systems to offer rapid implementation that provides affordable mobile access to insurers of all sizes. InsuraSphere Mobile is offered on both Android and iOS platforms through Google Play and the iTunes Store for use on smartphones and tablets, and allows:

• Viewing and printing of policy documents by policyholders

• Secure bill payment options

• Additional access to declaration pages, electronic ID Cards, and claim status inquiry

• Easy navigation coupled with self-registration, providing the policyholder the ability to access all policies/accounts

• The extension of insurer-specific branding

• Start the First Notice of Loss (FNOL)

For small to mid-size insurers, IDP has been leveling the playing field via InsuraSphere for years, and now InsuraSphere Mobile offers an intuitive entry into the mobile arena and enables competition on an even larger scale. Future releases of InsuraSphere Mobile will focus on increasing the self- service capabilities wanted and demanded by consumers and carriers.

For more information about IDP or InsuraSphere Mobile, please contact Joe Friend, Senior Vice President of IDP 267-620-2312.



Fast Upgradability Starts with Modern TechnologyBy Andy Scurto

If you’re planning a core system replacement, you probably have your initial basic vendor evaluation questions planned:

• Does the system support my lines of business and states?

• Can the vendor demonstrate experience and a solid track-record of success in enterprise replacement projects?

• Is the system’s technical architecture compatible with my enterprise standards?

• Are all modules built from the same tools and technology and designed to work together?

All of these questions are obviously important, as are the questions: How often are new versions released? How long do upgrades take and why?

George Grieve, CEO of CastleBay Consulting, recently penned a column in ITA Pro magazine, stating “not all upgrades are born equal; some are small and some are big. The key question facing a client is when and how much of an upgrade to take; how long, costly and risky the upgrade will be; and what the carrier will get from it. Like all projects an upgrade has a more or less explicit cost benefit case.”

How the system was architected can put you at a disadvantage from the beginning. If the system isn’t truly modern and completely pre-integrated, you could run into an upgrade that takes much longer than it should.

When you’re running multiple different solutions that have been sewn together with interfaces, they’re bound to have uncommon libraries

and software versions, making your upgrades more complex and time-consuming.

This is one reason we built the SurePower Innovation modern enterprise suite on a common set of core architectural components. It’s all one technology. Every module is released and upgraded together, at the same time, and tested with pre-integration. You would never get into a situation where one module requires a different version of a database than another module or one module requires a different version of a library than another module. All of that complexity goes away.

SurePower Innovation’s advanced architecture enables us to avoid custom-izing the logic, or changing anything in the base code when a customer makes custom changes. Anything done specific to a customer is either con-figuration or extension, which means it extends what is currently in the base. In his column, Grieve said “Every choice to stray from the base system has an implementation cost and an upgrade cost. It is beholden on the vendor and carrier to jointly explore and justify the implications of these choices.”

Of course, changing the base system is not completely avoidable. With our advanced architecture, even if we do change base functionality, the change doesn’t affect the system configuration. It’s a custom access layer of the hierarchy. It doesn’t actually change the base logic; it overrides the base logic. Upgrades are faster and less costly, and you’re able to get back to business.

New releases often are a response to a need in the market, and you know you need to position yourself to respond to changing agent and consumer demands. And, with the right system, it won’t take a year to do so.

Andy Scurto is the president and CEO of ISCS. He can be reached via email for further comment or information at [email protected].

Changing the Insurer-Vendor Relationship By Sean Pitcher

According to many analyst reports, the replace-ment and modernization of core insurance processing systems continue to be of primary importance. Perhaps, needless to say, if replac-ing or modernizing your core insurance pro-cessing systems was an easy thing to do, no insurance company would be struggling with it. You must be in top form to define your internal

requirements. Which includes running an effective request for proposal (RFP) process for selecting a vendor and system. You must manage the implementation process to get the results you need for your company and your customers. Make no mistake, this is hard work from the word “go.”

Today, many insurers go through painstaking selection processes, which can include multiple requests for information (RFI) followed by requests for proposal (RFP). These are often labor-intensive processes for both the insurer and the vendors.

Once the multitude of potential vendors is whittled down to a few, there is typically the opportunity for an on-site visit. Where vendors are able to demonstrate or highlight the best features and functionality of their system, and which may have the most applicability to the prospect. Many times the selection process also includes reference checks. One would think the amount of effort put into the evaluation and selection process would ensure success, but surprisingly, many times the final vendor selected doesn’t work out. Unfortunately, by the time this is evident, often the insurers has invested significant dollars and resources, making it difficult to move away from the decision.

So, how do you thwart the cruel winds of fate? How do you select the right vendor and system the first time around and avoid being forced to throw “good money after bad?” It may sound simple, but the traditional software selection process needs to be revised. Everyone would win iIf the process allowed greater mobility for insurers faced with a poor project performance or vendor relationship. As well as requiring software vendors

to deliver before substantial investment is made by a client.

There is a key trust factor in the insurer-vendor relationship right now that is frequently missing. Perhaps it should be mandatory for vendors to “in-vest” in their relationship with the client just as the insurer is investing in them. In the traditional approach, many clients feel they have no choice but to continue with poorly performing projects due to the costs accrued up front and/or the difficulty in terminating a contractual relationship.

Some of the changes to the overall selection process that would help create a much better relationship include:

1. The ability to cancel your agreement any time before you “go live.”

2. Not paying hefty license fees up front, or before something is delivered.

3. Test-driving your application well before it is “finished” to help ensure it is on track.

4. Maintenance fees don’t start until you are in production.

5. Have complete transparency in the configuration/development phase of resources, items, and effort.

There are benefits for both sides, but for many insurers, having experienced the way the process ought to work, they will never go back.

“I truly thought it was just too good to be true when I heard the terms that Maximum Processing offered at the beginning of the process,” said Brenda Dutton, Vice President - Information Systems and Data Management, MutualAid eXchange. “Everything and even more turned out to be true and has made for one of the best business relationships.”

“Commitment to the relationship and not a quick victory with reduced at-tention differentiates Maximum Processing and the Stingray System imple-mentation,” said John Mejia, Partner, Pro General Insurance Solutions, Inc.

Simply by focusing on the way the relationship is defined can make a difference in the long-term benefits to both the insurer and the vendor.

Sean Pitcher is the President of Maximum Processing, Inc. He can be reached for further comment via email at [email protected].

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4 Pitfalls to Avoid When Evaluating Core SystemsBy Tom Chesbrough, SVP – Sales, Marketing, Client Services, StoneRiver

Vince Lombardi said that perfection isn’t attainable, but if we chase perfection, we can catch excellence. If that’s the case, then in our pursuit it might be as wise to know what to avoid as it is what to pursue. With a background on the insurance carrier side, I have purchased many vendor packages. Here are four pitfalls to avoid.

Pitfall #1: Losing sight of the strategic goal. It’s easy for a cross-functional evaluation team to lose upper management’s strategic vision. Why? Some of the team may hold positions that focus on tactical needs. While highly valuable, tactical team members may or may not be able to avoid the “how we do things now” trap. Early in the evaluation, assess if team members can keep a strategic focus while retaining tactical elements.

Solution: The team needs effective leadership for evaluating systems. This is best accomplished by the executive sponsor working elbow-to-elbow with the core team of technical/operational people. The core team must also be able to evangelize the executive vision and share it with other employees.

Pitfall #2: Assuming that the more line items an RFP has, the better your evaluation will be. In the case of RFPs, the sum of the parts isn’t necessarily the whole. It’s entirely possible to add functions to an RFP and come up with an incorrect answer. If you start with an RFP, you’re starting with all the little pieces. Knowing the big, fundamental system characteristics means you can quickly thin out some options.

Solution: Start with two or three high-level must-haves. Maybe you want a Java system with an IBM partner, an easily configured system, and a vendor with a clear technology direction and strategy. If a vendor and system don’t align with these, don’t send an RFP to that vendor. With this method, you create a shortlist of two or three vendors and then go to an RFP.

Pitfall #3: Waiting too long to check the fit between executive teams. Vendor and company executives need to meet. There’s no single moment when this has to happen … but better sooner than later. You don’t want the team making a selection and then discovering the vendor’s executives don’t mesh well with yours.

Solution: After shortlisting two or three vendors, set up meetings with vendor executives and your executive team. Several software packages may do the job, but effective relationships are what makes projects successful.

Pitfall #4: Limiting vendors to following scripts during demonstrations. Evaluators that give vendors leeway to show what they do extremely well could end up seeing something never considered because the insurer didn’t know it was even possible. Unless the vendor explains what makes the system significantly better, you may miss something important.

Solution: Have a script, but allow the vendor to show what’s special about their system.

Evaluating systems requires strategic thinking, focus, complementary company cultures, and flexibility for vendors to show the best their systems have. While you may not achieve perfection, excellence is possible.

Should Legacy Software Replacement Initiatives Focus on Insurance Value Chain Software Platforms Instead of Policy, Billing and Claims Software Suites?By Sandeep Mehta

It wasn’t long ago that the ‘best of breed’ vs ‘best in class’ discussion was vigorously debated by proponents on both sides. Over the past few years, the tide has slowly but surely turned in favor of ‘best in class’ or ‘integrated software suites’. It’s been the requirement of RFIs and topic of most insurers I’ve spoken with. Many full legacy system replacements

are implementing an integrated Policy, Billing and Claims software suite. While initiatives to replace a single module still exist, they are also explicit in their preference to migrate to an integrated software suite eventually. CIOs, analysts and vendors are driving this trend barring a few exceptions.

New technology in areas such as mobility, the internet of things (IoT), big data and cloud computing are posing significant challenges to how insur-ers conduct business. This is a real concern for today’s CIOs. How does one evaluate a software suite? Is it open, secure, scalable, interoperable and easily adaptable? Will it require major changes and process the infor-mation needs of tomorrow? How much time will it take? At what cost?

The demands of new technology and integration needs are driving the onset of the insurance value chain software suite. It provides capabilities beyond the integrated Policy Billing and Claims software suite and extends the insurer’s reach outside their enterprise to other entities within the value chain. These entities may include Agencies, Producers, Policy holders, Claimants, Attorneys, Law Firms, Fraud

Investigators, Health Care Providers, Vendors, TPAs, Third Party Auditors and others. The ability for these entities to transact and execute key business processes on the insurer’s platform represents a new set of efficiencies and opportunities.

Most insurers have big data initiatives underway. As big data becomes smart data and analytics become actionable, the ability to collect transactions at the source, when they occur is a key differentiator. These transactions allow insurers to develop analytics and smart data that span business activities instead of focusing solely on enterprise data. The insurers that possess this ability to collect transactions at the source will seize a qualitative advantage.

Insurance value chain software combines the functionality of an Agency Portal, Policy, Billing, Premium Audit, Claims, Payment Processing, Compliance, Reinsurance, Policy holder Portal, Claimant Portal and a Business Partner Portal. Very few vendors offer all of the above. There are vendors with ‘best of breed’ solutions for Agency Portals or Customer Portals, but these address only part of the value chain and require integration with enterprise Policy, Billing and Claims software suites. As CIOs, analysts, consultants and vendors realize the untapped potential of insurance value chain software suites, we will see a fresh round of ‘best of breed’ vs ‘best in class’ comparisons. Only this time, the focus will be on the insurance value chain as a whole, not just the enterprise and its agencies.

Sandeep Mehta is the CEO of Vikaran Solutions LLC. He can be reached for further comment at [email protected].

© 2015 StoneRiver, Inc.

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EXHIBIT HALL HOURSSUNDAY, JUNE 7• 5:30pm - 7:30pm Opening Reception in Exhibit Hall

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MONDAY, JUNE 8• 9:30am - 3:30pm Exhibit Hall Open

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• 12:00pm - 1:15pm Lunch in Exhibit Hall

TUESDAY, JUNE 9• 9:30am - 1:30pm Exhibit Hall Open

• 12-1:15 Lunch in Exhibit Hall

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Company Name Booth Number4Sight Business Intelligence, Inc. 325A M Best Company 832AAM - Insurance Investment Management 739Accenture Duck Creek 317Accenture Software for Life and Annuity 318Accurate Business Systems 1040ACI Worldwide 146ACORD 439Adaptik Corporation 640Agencyport 225Agility Recovery 415AGO Insurance Software 112Appulate, Inc 650Axiom, Inc. 1133B2-USA 1135Baker Tilly 219BDO 639BFC 234BKD, LLP 733BlackLine Systems 353BNY Mellon 839Bolt Solutions Inc. 1101Booke Seminars 1025BROVADA Technologies Inc 125Capgemini 450Carrier Management 451 CastleBay Consulting 100Celent, a division of Oliver Wyman, Inc. 946CGI 313CHSI Technologies 641CINCOM 638Clearwater Analytics LLC 514CodeObjects 509Cogitate Technology Solutions 939Commerce Bank 253 Compiricus 548Concentrix Insurance Administration Solutions Corp 449 Conning, Inc. 350ConVista Consulting Corporation 546Cover-All Technologies Inc. 809Crowe Horwath LLP 128CSC 1017Cynosure Inc. 102DataCede 943DATAMATX, Inc. 1107Decision Research Corporation 311Dell Services 352Delphi Technology 230Dixon Hughes Goodman LLP 537DocFinity 337Docusign 150Eagle Technology Management, Inc. 316

Company Name Booth NumbereBaoTech Inc. 141EBIX, Inc. 247Edgewater 815EDM Americas 553Effisoft 848Eide Bailly LLP 1005EIS Group 107Epic-Premier Insurance Solutions Inc 114Ernst & Young LLP 207FAST 609Fifth Third Bank 947Financial Software Innovations, Inc. (FSI) 716Finys 1145First American Equipment Finance 543FirstBest Systems 135FIS 1102Fiserv 116Flexi Software 1100Focus Technologies, LLC 837GB Collects, LLC 213Genus Technologies 1042GhostDraft Inc. 406GR-NEAM 846Guidewire Software 101High Cotton 248Hitachi Solutions 148HP 131HTC Global Services, Inc. 438Hyland Software, Inc. 312IDP 1033IHS Automotive 547Infogix, Inc 1146Informatica 343Information Builders, Inc. 1141Innovation Group 907Inpoint - an Aon Business 828INSTEC 508Insurance Networking News 413Insurance Systems Inc 1009InsurCard 331Insuresoft 741Insurity 601Interactive Intelligence Inc. 409ISCS 501ITS Property & Casualty Consulting, Inc 236IVANS, Inc. 346Jacobson 1111Jarus Technologies 1029JLK Rosenberger, LLP 453John S. Swift Co., Inc. 646Johnson Lambert & Co. LLP 714KeyMark Inc 301KUBRA 408

Company Name Booth NumberLamont, Hanley and Associates, Inc. 410Larson 1047LIDP Consulting Services 1131Madison Scottsdale 1130Majesco 515Maximum Processing, Inc. 425McGladrey LLP 653Merrill Corporation 417MFXchange 250Mindtree 446Mphasis 1128Mphasis Wyde 1129msg global solutions, Inc. 701MUFG Union Bank, N.A. 1038National Purchasing Partners 551National Underwriter Property & Casualty/PropertyCasualty360 752NetRate Systems Inc 615Northern Trust Company 1015Novarica 341NTT DATA, Inc. 747OBRIEN Insurance Solutions 1125Oceanwide Inc 201OneShield, Inc. 1001OPEX Corporation 1115Oracle Insurance 440Outline Systems Inc. 1126Pacific Western Equipment Finance 648Paymentus Corporation 108PCIS 932Perr & Knight, Inc. 1104Pinnacle Actuarial Resources, Inc 349Pitney Bowes 1116Plante Moran 636Policy Administration Solutions 351Prevail Consulting 246Prime Advisors, Inc. 512Primoris Services 924Princeton Financial Systems 901Quindell 231R&Q Solutions LLC 215Ravello Insurance Technology 1132RE Systems Group, Inc 133ReAcct Systems Corp 1127ReadSoft 1046Renkim Corporation 652RP Solutions Inc. 110RR Donnelley 433RT Lawrence Corporation 1109Sage Advisory Services Ltd. 136Salient Commercial Solutions 736SAP Americas, Inc. 701Sapiens Americas 925

Company Name Booth Numberse2 149Seibels 824SI Solutions, Inc. 452Silanis Technology 1139Silvervine 825SKODA MINOTTI 1036SMART DEVINE 1113SNL Insurance 725Solartis 717Sovos Compliance 347SPLICE Software 147SS&C 1118Step up for Students 552StoneRiver 711StoneRiver Financial & Compliance 541Strategy Meets Action 937Stuart Lippman & Associates, Inc. 941SunGard 401Swift Print Communications 617Systema Software LLC 1031Tata Consultancy Services 251The Ewbank Group P.C. 833Thomson Reuters 643Thunderhead.com 352 Topdown 840TriTech Software/Services 447Tropics Software Technologies, Inc. 842UniRisx Ltd 1105UNIT4 Business Software 740US Bank Institutional Trust & Custody 1124ValueMomentum Inc. 938Venture Solutions 1137Vertafore 307Vikaran Solutions 138Vitech Systems Group 931Vlocity Inc 104VRC Insurance Systems 132VUE Software 1114Ward Group 838WaterStreet Company 126WAUSAU 637WeiserMazars LLP 549Western Union Payment Services 835WEX 746 Wipfli, LLP 124Workday 436Xpertdoc Technologies Inc. 847Xuber 801Yodil 936ZAGS 647Zensar Technologies 934

EXHIBITOR LIST



4Sight Business Intelligence, Inc. 325Sales8760A Research Blvd Austin TX 78758 Phone: 512-236-5130Email: [email protected] for Property & Casualty is a complete, affordable, solution with over 100 reports, dashboards and hundreds of analytics. Includes “what-if” capabilities. Our processes allow us to have you viewing reports in less than 45 days! Made for carriers of all sizes (e.g. Mutual Aid Exchange, American Alliance, Gateway Insurance, AXA Re P&C, Dallas National Insur-ance, American Physicians, Great American and the NC Farm Bureau, among many others) Support all platforms and databases. A M Best Company 832Stacey AnckerAmbest Road Oldwick NJ 08858 Phone: 908-439-2200Email: [email protected]. Best Company, the world’s leading source of insurance industry information, provides in-surance company financial strength ratings as well as industry news, data, and analysis. More than 50 products and services, available online and in print — give insurance and financial professionals across the globe the tools they need for more informed decision-making. A.M. Best also offers BestESP Services, an electronic statement preparation software package. For more information, visit www.ambest.com AAM — Insurance Investment Management 739Colin Dowdall, CFA30 West Monroe Street 3rd FloorChicago IL 60603-2405 Phone: 312-263-2900Email: [email protected] manages investment portfolios exclu-sively for insurance companies. Our broad product offering includes investment grade fixed income, convertible bond portfolios, high yield bonds and bank loans, commercial mortgage loans, and equities. In addition, AAM offers investment accounting. Accenture Duck Creek 317Ashley Capuzzi161 N Clark Street Chicago IL 60601 Phone: 484-221-0425Email: [email protected]/duckcreekAccenture Duck Creek delivers comprehensive P&C insurance software and SaaS solutions. The configurable solutions are designed to work as a full end-to-end solution or as individ-ual standalone components that adapt quickly and seamlessly to handle the unique needs of insurers of all sizes. Duck Creek software enables clients to change their business with speed, leverage data to make better decisions in a real-time environment, streamline opera-tions and deliver exceptional customer service. Accenture Software for Life and Annuity 318Nancy Bass5 Spring Street Murray Hill NJ 07974 Phone: 512-732-5155Email: [email protected]/lifeandannuitysoftwareAccenture Software for Life and Annuity of-fers strategic solutions that support mission

critical life and annuity products and pro-cesses. Our comprehensive solutions enable automation across the full policy lifecycle, from new business to claims/payout; and provide innovative and dynamic digital offer-ings for tomorrow’s Insurer. Visit us at www.accenture.com/lifeandannuitysoftware Accurate Business Systems 1040Jerry Jaskowiak600 Teton Trail Frankfort KY 40601 Phone: 502-209-6034Email: [email protected] has been the Schedule D Solution for more than twenty years. Let Accurate Busi-ness System’s show you how PortMan can handle your Schedule D investment account-ing, reporting, and analytics without sending your software budget into the red. Visit www.PortMan-Win.com for more details. ACI Worldwide 146Mike Rogers650 College Road East 2nd FloorPrinceton NJ 08540 Phone: 866-606-3000Email: [email protected] Worldwide, the Universal Payments com-pany, powers electronic payments for billers, financial institutions, retailers and processors globally. Our integrated suite of electronic bill presentment & payment solutions enable the insurance industry to deliver the best multi-channel consumer experience throughout the billing cycle, with the most payment options, in a secure and compliant environment. Learn more at www.aciworldwide.com/ebpp, or contact us at [email protected] or 866-606-3000. ACORD 439Francois Fournier1 Blue Hill Plaza 15th FloorPearl River NY 10965 Phone: 845-535-6449Email: [email protected] (Association for Cooperative Opera-tions Research and Development) is a global, nonprofit standards development organization whose mission is to facilitate the develop-ment of open consensus data standards and standard forms for the insurance industry. ACORD works with its members towards a goal of improved data communication across diverse platforms through implementation of standards. www.acord.org Adaptik Corporation 640Anne Kraske1495 Valley Center Parkway Suite 120Bethlehem PA 18017 Phone: 610-814-4845Email: [email protected] provides P&C carriers with on-premise & cloud software solutions that empower them to efficiently handle their most vexing chal-lenges. Fortified by our foundation in policy admin, Adaptik offers a suite of insurance solutions designed to simplify implementations, improve speed-to-market, drive operational agility and scale to support large numbers of users & high transaction volumes. Founded in 2000, Adaptik has been named a “Best Place to Work in PA” every year since 2010.

Agencyport 225Patrick Kimble51 Sleeper Street 8th FloorBoston MA 02210 Phone: 513-231-0553Email: [email protected] Software lets P&C insurers engage simply and quickly with their product distribu-tion channels and technology partners. We offer the world’s leading web-based distribu-tion technologies and robust business intel-ligence tools—making the complex business of insurance simpler and smarter, increasing efficiency, improving underwriting, and sharp-ening carriers’ competitive edge. For more information contact [email protected] or 866.539.6623. www.agencyport.com Agility Recovery 415Mike Estey11030 Circle Point Road Suite 450Westminster CO 80020 Phone: 866-364-9696Email: [email protected] Recovery, a former division of General Electric, is a leading provider of disaster recov-ery solutions to organizations of all types. Agility provides robust and easy-to-implement recov-ery solutions for an affordable monthly mem-bership fee, providing access to power, office space, communications and computer systems. For over 25 years, Agility has rescued thousands of organizations with a 100% success rate. AGO Insurance Software 112Melanie Hardie100 Valley Rd - Suite 105 Mount Arlington NJ 07856 Phone: 973-770-3200Email: [email protected] Insurance Software, Inc. has a full software suite for P&C insurance companies, TPA’s & MGA’s. We have been providing soft-ware and services to the industry for over 30 years; our suite includes but is not limited to: 1. Web based Policy Processing 2. Agency Web Interface 3. All Lines Premium Accounting/Bill-ing 4. Web based Claims Tracking/Processing 5. All Lines Expert Underwriting 6. Automated Bureau Reporting systems Appulate, Inc 650Kevin Kelly28348 Roadside #201Agoura Hills CA 91301 Phone: 818-717-7301Email: [email protected] provides a best of breed portal solu-tion to streamline the submission process between stakeholders (insured, agent, MGA, and carrier). Appulate offers an unprecedented level of connectivity to streamline business pro-cesses through its innovative abilities to bridge data between insurance systems. The combi-nation of our advanced technology, outstanding level of service and high value proposition have made us one of the fastest growing technology companies in the insurance industry. Axiom, Inc. 1133Leslie Salem101 Village Parkway Marietta GA 30067 Phone: 678-279-0590Email: [email protected], Inc. is a dynamic technology company specialized in Property and Casualty Insurance Claims and Billing software. We strive for excel-

lence in our software development and our con-sulting services to enable the excellence of your Claims and Billing departments. In addition to our flagship products, DotClaim and DotBill, we offer a variety of consulting services focusing on Claims and Billing operations and technology. B2-USA 1135Frank May4600 Fuller Drive Suite 150Irving TX 75038 Phone: 817-343-6211Email: [email protected] provides a workflow driven Insurance Solution, EZ*Insure, to the P&C Insurance industry; Carriers, MGA’s, Fair Plans, Captives and Brokers. Using latest technologies and a unique delivery methodology, we deliver cost-effective solutions reflecting YOUR processes. Configurable workflows and business rules cre-ated and controlled by YOU, reduces both ven-dor dependence and future costs as YOU meet the competitive and legislative challenges at YOUR speed. Subscription or license available. Baker Tilly 219Christine Anderson205 N Michigan Ave Chicago IL 60601 Phone: 414-777-5593Email: [email protected]/Insurers face the need for growth and efficient operations while addressing the increased scrutiny of your financial reporting, accounting practices, and internal controls. For insur-ance companies balancing risk and profitable growth, Baker Tilly’s specialized accounting and advisory services and deep industry ex-perience provide you with tailored advice and insight to help meet your unique goals. BDO 639Barb Woltjer200 Ottawa Ave NW Suite 300Grand Rapids MI 49503 Phone: 616-802-3368Email: [email protected] the sixth largest auditor of insurance companies and the fifth largest auditor of P/C carriers, BDO’s knowledge of the industry is broad and deep. We know that when you need advice on complex matters, you need the right information in hours or days – not weeks or months. With deep understanding of industry issues, our Insurance industry leaders provide swift resolution of issues or questions, and di-rect access to our top technical professionals. BFC 234Lori Nelson1051 N Kirk Rd Batavia IL 60510 Phone: 630-454-3039Email: [email protected] combines a document management platform with communications delivery. Our platform manages document version control, history, retention, recall and redelivery and is accessible to multiple level users. It seamlessly generates and distributes automated personal-ized and static communications. Audit trails, customized reporting and multi-channel dis-tribution are a few of the additional benefits. It integrates seamlessly with our print and fulfill-ment and most pieces are mailed in 24 hours.

EXHIBITOR LISTINGS



BKD, LLP 733Tom Wheeland211 N. Broadway, Suite 600 St. Louis MO 63102 Phone: 314-231-5544Email: [email protected] National Insurance Services Practice provides services to life, accident, health and property and casualty insurance companies ranging in size from $5 million to $3 billion in written premiums. A.M. Best ranks BKD as the 9th largest assurance provider for insurance companies. We also work with nu-merous insurance agencies and third-party administrators throughout the U.S. BlackLine Systems 353Howard Goldstein21300 Victory Blvd. 12th FloorWoodland Hills CA 91367 Phone: 818-223-9008Email: [email protected]/BlackLine Systems was the first to develop and offer a commercially available Balance Sheet Account Reconciliation solution. BlackLine pro-vides quick-to-implement, scalable and easy-to-use applications that automate the entire financial close process for companies from the Fortune 100 to beyond the Fortune 1,000. For more information visit www.blackline.com. BNY Mellon 839Kelly LynchOne Wall Street New York NY 10286 Phone: 415-785-7660Email: [email protected] Mellon is a global investments company dedicated to helping insurance clients manage and service their financial assets throughout the investment lifecycle, enabling them to create, trade, hold, manage, service, distribute and restructure investments, BNY Mellon delivers in-vestment management and investment services in 35 countries and more than 100 markets. As of 12/31/13, BNY Mellon had $27.6T in assets under custody and/or administration, and $1.6T in assets under management. @BNYMellon Bolt Solutions Inc. 1101Tim Attia90 Park Ave New York NY 10016 Phone: 212-608-4646Email: [email protected] Solutions Inc. was launched in 2000 with one goal in mind – to create a better way for insurance carriers to serve their cus-tomers. An evolution of how customers think about buying insurance today, the Bolt brand is about speed, strength and agility. We are, and have always been, leaders in emerging trends relating to all things “distribution”. Booke Seminars 1025Cynthia Braman1100 Reynolds Blvd Winston-Salem NC 27105 Phone: 336-728-2929Email: [email protected] offers insurance-specific account-ing and reporting education and software. For over 45 years, attendees have received top-notch learning from instructors with in-dustry experience and hands-on knowledge from seminars, webinars, on demand, and customized training. Our Annual Statement software - The Complete Package - and Fed-

eral Income Tax Provision and Return module increase productivity and streamline the fil-ing process. Visit booth 1025, call 336-728-2929 or email [email protected]. BROVADA Technologies Inc 125Karl Greenlaw25 Adelaide East Suite 801Toronto ON M5C 3A1 CanadaPhone: 506-635-8216Email: [email protected] is transforming the way the insur-ance industry does business by providing increased efficiency through better connectiv-ity and intelligent workflows. Our BrovadaOne connects insurers, MGAs, and agents, inte-grating agency management systems with core policy and claims systems to enable sin-gle sign-on and single entry for new-business submissions, policy changes, renewals, sys-tem conversions, portfolio transfers, upload, and download — all on one platform.

Capgemini 450Gabriella Lucocq6400 Shafer Court Rosemont IL 60018 Phone: 847-384-6100Email: [email protected]’s Financial Services Global Business Unit brings deep industry experience, innovative service offerings and next generation global delivery to serve the financial services industry. With a network of 21,000 professionals serving over 900 clients worldwide, Capgemini collabo-rates with leading banks, insurers and capital market companies to deliver business and IT solutions and thought leadership which create tangible value. For more information - www.capgemini.com/financialservices

Carrier Management 451Laurel Metz3570 Camino Del Rio N Ste 200San Diego CA 92108 Phone: 619-584-1100-173Email: [email protected]/Provides exclusive insight into C-level thinking, from emerging risks and regulatory trends to key products and new technologies. This is a resource for the P/C carrier C-suite executive, senior-level management, and their boards of directors. The content includes fresh new management ideas, latest industry trends, and insightful interviews. For news, information research and analysis every P/C leader needs to compete in the global economy - without the distractions of unimportant reporting. CastleBay Consulting 100Don MacFarland3070 Rasmusson Rd Suite #130 Park City UT 84098 Phone: 513-218-2473Email: don.macfarland@castlebayconsulting.comwww.castlebayconsulting.comCastleBay provides high-impact consulting services in the areas of software acquisition, program, project and quality management, and integration services to the P&C market. CastleBay’s value proposition is based on deep insurance domain & vendor market ex-pertise, complex technology project experi-ence and reuse of Intellectual Capital assets. Celent, a division of Oliver Wyman, Inc. 946Chuck Smith200 Clarendon Street Boston MA 02116

Phone: 617-262-3120Email: [email protected] is an international research and advisory firm dedicated to helping financial institutions formulate comprehensive business strategies. Celent publishes reports identifying trends and best practices in financial services technology and conducts consulting engage-ments for financial institutions looking to use technology to enhance existing business pro-cesses or launch new business strategies. CGI 313Michael Kolar11325 Random Hills Road Fairfax VA 22030 Phone: 248-534-8480Email: [email protected]/insuranceCGI is a global IT and business process ser-vices provider delivering high-quality business consulting, systems integration and managed services. CGI’s global presence in the P&C and Life sectors has made us the partner of choice for hundreds of insurers, brokers and agents around the world. We work with insurers to implement solutions across the value chain to help them win and grow. Visit cgi.com. CHSI Technologies 641Lee Mashore2250 Corporate Circle Suite 350Henderson NV 89074 Phone: 702-947-7493Email: [email protected] innovative software products for carriers, self insured groups and public entities sub-stantially reduce costs, create efficiencies and improve processes for you, the administrator. More than just an enterprise management system, Connections was custom built by ad-ministrators, for administrators! Connections incorporates powerful CRM, underwriting, bill-ing, claims and member portals into a single cloud based management system. CINCOM 638Troy Gross55 Merchant Street Cincinnati OH 45246 Phone: 513-612-2231Email: [email protected]/products/cdsCincom delivers the most-intuitive customer communications solutions in the industry. By streamlining the design, deployment, delivery, and management of high-volume, personalized documents, Cincom has helped hundreds of insurers (incl. MTL Insurance, MagMutual In-surance, Montana State Fund, National Guard-ian Life, and Molina Healthcare) strengthen customer relationships, minimize compliance risks, and accelerate time-to-market. Clearwater Analytics LLC 514Angie O’Hara950 W Bannock Street Suite 1050Boise ID 83702 Phone: 208-433-1200Email: angie@clearwateranalytics.comwww.clearwater-analytics.comClearwater Analytics® is the leading provider of web-based investment accounting, reporting, and reconciliation services for insurance companies. Clearwater aggregates, reconciles, and reports on over $1.3 trillion in assets across 25,000+ accounts daily. For over a decade, Clearwater has helped clients such as CopperPoint Mutual, Group Health Companies, Main Street America Group, Sagicor, WellCare, and Wilton Re streamline their investment and accounting operations.

CodeObjects 509Anil Annadata1381 McCarthy Blvd Milpitas CA 95035 Phone: 408-432-1180Email: [email protected] offers P&C Policy, Billing, Claims and Rating solutions for both Personal and Commercial lines of business. We deliver our solutions both via On Premise and Cloud. CodeObjects applications are architected using a Service Oriented, Event Driven and Metadata based methodology, including pre-built enter-prise insurance components, and come out-of-the-box with extensive functionality. Cogitate Technology Solutions 939Arvind Kaushal1904 Leland Drive Marietta GA 30067 Phone: 678-520-6478Email: [email protected] Technology Solutions (“CTS”) special-izes in property and casualty insurance industry technology solutions, including Mobile, Cloud, Business Intelligence, and Custom Software solutions. CTS products transform complexity into simplicity in the delivery of insurance ser-vices to the insurance buyer on behalf Retailers, Wholesalers and Carriers particularly through the Mobile Application suite CTS has offices in Atlanta (Georgia) and Mumbai (India).

Commerce Bank 253Tim Sexton8713 South Shore Dr. Worden IL 62097 Phone: 618-459-2264Email: [email protected]™ Claims Payments automates claims payment to providers and claimants within a single solution. Providing faster payment and easier reconciliation, Claims Payments replaces provider (B2B) check payments with virtual card payments, while streamlining claimant (B2C) disburse-ments using a Visa® Prepaid debit card. • Reduce check expenses • Revenue share paid monthly on B2B card payments Compiricus 548Jorg Pappert470 Atlantic Avenue 4th FloorBoston MA 02210 Phone: 617-273-8045Email: [email protected], Inc. is a software provider and consulting company specializing in treasury, asset, and risk management with software products for: - Data transfer of financial/investment data with COMPIRICUS’ Financial Adapter - Investment controlling/forecast - Alternative Asset/Partnership mgmt and accounting - Statutory Reporting package for investments Our functional focus comprises: - Investment accounting according multiple GAAPs - Statutory Reporting - Risk Manage-ment and Investment Controlling

Concentrix Insurance Administration Solutions Corp 449Susan Wagy 1034 S. Brentwood Blvd, Ste 1060Saint Louis, Missouri 63117Phone: 314-960-4084Fax: 729-396-4956Email: [email protected]://www.concentrix.com/cis

EXHIBITOR LISTINGS



Conning 350Samantha VelezOne Financial Plaza Hartford CT 06103 Phone: 860-299-2429Email: [email protected] is a leading investment management company for the global insurance industry. The company’s unique combination of asset man-agement, risk and capital management software and advisory solutions, as well as insurance research, helps clients achieve their financial goals through customized business and invest-ment strategies. The company is headquartered in Hartford, Connecticut and serves its global client base from additional offices in New York, London, Cologne and Hong Kong. ConVista Consulting Corporation 546Fred Hoth59 East 54th Street, Suite 84 New York NY 10022 Phone: 515-480-7273Email: [email protected] has been providing advisory services, software and solutions to its clients throughout the global marketplace since 1999. Our advi-sors transform business processes by imple-menting flexible, proven and cost-effective solutions. Primary service offerings focus on core insurance operations, investment opera-tions and accounting. ConVista has experi-ence at the local and global levels to help you achieve your objectives regardless of where your operations are geographically based. Cover-All Technologies Inc. 809Alex Kernitsky412 Mt. Kemble Avenue Suite 110CMorristown NJ 07960 Phone: 973-461-5200Email: [email protected] provides property and casualty insurance professionals a robust state-of-the-art, browser-based, and 100% Java family of Policy, Business Intelligence, and Claims solu-tions designed to deliver products to market faster, enhance quality, ensure compliance, and reduce costs. For more information, please visit www.cover-all.com. Crowe Horwath LLP 128Ken Wills, CPA720 Cool Springs Blvd Suite 600Franklin TN 37067 Phone: 615-360-5559Email: [email protected] Horwath LLP is one of the largest public accounting and consulting firms in the United States. Under its core purpose of “Building Value with Values®,” Crowe uses its deep industry expertise to provide audit services to public and private entities, while also helping clients reach their goals with tax, advisory, risk and performance services.

CSC 1017Marian Kelley11001 Lakeline Blvd Suite 300 Austin TX 78717 Phone: (512) 275-5619Email: [email protected] of insurance companies benefit from CSC’s innovative software, proven con-sulting and outsourcing services, and collab-orative customer communities. With offerings for all carriers large and small, CSC can help you become more agile while ensuring your

current and future IT investments are secure. Read about our customers’ results at www.csc.com/insurancecasestudies.

Cynosure Inc. 102Sid Wadhwa10151 Deerwood Park Blvd Bldg 200 Ste 250Jacksonville FL 32256 Phone: 773-454-8830Email: [email protected] is a team of P&C experts focused on simplifying core systems transformation with the Guidewire Suite. We started Cynosure with the goal of helping insurers lower their total cost of ownership. Our consultants have delivered over 30 successful Guidewire projects, leveraging our deep understanding of their products to deliver efficiency to your business operations. Visit cyno-soreinc.com or call 630.481.7739 to learn more. DataCede 943Phil Masin2 Research Way 3rd FloorPrinceton NJ 08540 Phone: 732-951-2333Email: [email protected] is a leading insurance consulting and technology firm with three major areas of focus: • CedeRight SaaS Reinsurance System - Easily manage your reinsurance exposures, identify recoveries, process ceded and assumed contracts, and access a complete audit trail all from one platform. • Independent QA Lifecycle Testing from concept to user acceptance. * Custom IT Development: A comprehensive suite of services preventing scope creep and ensuring projects are completed on-time and in-budget. DATAMATX, Inc. 1107Bill Ledger3146 North East Expressway, N.E. Atlanta GA 30341-5345 Phone: 770-936-5600Email: [email protected], is a leading “Technology Solutions Provider of Multi-Channel Customer Communi-cations” i.e. Billing Notices, Cancellations, Pol-icy Decs, Reinstatements, etc. Combined with a full suite of electronic services for document delivery and on line payments, We provides national mail delivery through three strategically located production facilities: Richmond VA, Atlanta GA and Phoenix AZ. Decision Research Corporation 311Rick Young1600 Kapiolani Blvd - Ste 900 Honolulu HI 96814 Phone: 808-949-8316Email: [email protected]’s provides innovative highly configurable solutions with its GameChanger Suite. Now available on premise or in a cloud environ-ment as a service. GameChanger® Suite is a powerful solution that provides a modern, end to end policy administration system to carriers on premise and in the cloud. The so-lution provides fully integrated quote to claims functionality with mobile apps for iPhone and Android, agent and consumer portals for all a carriers policy processing needs. Delphi Technology 230Bonnie Clark470 Atlantic Avenue Suite 702Boston MA 02210 Phone: 617-259-1200Email: [email protected]

Delphi Technology is the only solution provider that gives you all the tools you need… an innovative technology platform, a seamlessly integrated suite of business so-lutions, and more than 20 years of insurance industry knowledge and business expertise. Let Delphi Technology show you how to transform your critical business challenges into measurable business results. Dixon Hughes Goodman LLP 537John Roberts1829 Eastchester Drive High Point NC 27265 Phone: 855-805-6482Email: [email protected]/ISG/The Insurance Services Group of Dixon Hughes Goodman, the nation’s 17th largest accounting firm, has a strong leadership team with decades of insurance industry experi-ence. Our dedicated professionals serve more than 100 insurance companies nationwide. We provide audit, tax and advisory services to help identify opportunities for companies to operate more efficiently and profitably. DocFinity 337Ian Llado100 Oakwood Ave Suite 700State College PA 16803 Phone: 814-238-0038Email: [email protected]/insuranceDocFinity delivers easy-to-use Intelligent Capture, Enterprise Content Management (ECM), BPM/workflow, and Records Man-agement software that integrates into your world. Insurers of all sizes use DocFinity to image and manage documents; automate claims, A/P, underwriting, mail room, and other processes; and leverage data in core systems to optimize efficiency. DocFinity gives you a competitive edge at a budget-friendly price. Discover the difference with DocFinity and DocFinity Live (SaaS). Docusign 150Busy Cummings221 Main Street Ste 1000San Francisco CA 94105 Phone: 206-876-6735Email: [email protected] DocuSign Inc. DocuSign®, The Global Standard for Digital Transaction Management™. Global enterprises, business departments, individual professionals, and consumers have standardized on DocuSign, with more than 40,000 new users joining the DocuSign Global Network every day. Today, that network includes millions of users in 188 countries. DocuSign’s DTM platform supports legally compliant electronic and digital signa-ture processes tailored to meet requirements globally with localization in 43 languages. Companies and individuals DocuSign to ac-celerate transaction times to increase speed to results, reduce costs, increase security and compliance, and delight customers across nearly every industry – from financial services, insurance, technology, healthcare, manufacturing, communications, real estate, retail, and consumer goods to higher educa-tion, non-profit and others – as well as every business department, including sales, fi-nance, operations, procurement, HR/staffing, legal, and customer support. DocuSign offers transaction management services and is the NATIONAL ASSOCIATION OF REALTORS® Official and Exclusive provider of electronic signature services under the REALTOR Ben-efits® Program.

Eagle Technology Management, Inc. 316Layton Olson5825 Council Street NE PO Box 11100Cedar Rapids IA 52410-1100 Phone: 319-739-3500Email: [email protected] made Wings the best statutory financial re-porting and tax compliance system on the mar-ket. Now we offer Wings Plus, a SaaS suite that includes state financial filing forms, premium/municipal taxes, portfolio accounting & report-ing; risk location; compliance calendar for filing events and due dates; and an unclaimed prop-erty app exclusively endorsed by NAUPA. And if you don’t want to take on all of that reporting and compliance yourself, you can outsource it to us and we’ll manage it for you! eBaoTech Inc. 141Rex James51 JFK Parkway 1st Floor WestShort Hills NJ 07078 Phone: 317-670-2116Email: [email protected] delivers standards-based configu-rable software solutions to property/casualty and life insurers. Our software products enable insurers to realize efficient, cost-effective, scal-able and highly automated insurance opera-tions in an ever-changing environment. With offices in 13 countries across Asia Pacific, Eu-rope and the Americas, and installations in over 30 countries, eBaoTech has the global pres-ence to serve leading insurance companies. For more information, visit www.ebaotech.com. EBIX, Inc. 247Rita Blythe10 10th St. NE Suite 500Atlanta GA 30309 Phone: 404-314-1845Email: [email protected] offers a library of easily to integrate so-lutions for the Property and Casualty industry such as solutions for contact and relationship management, download/exchange solutions for Carriers, agency management, and policy administration. Our systems can be custom-ized to fit personal, commercial, standard, and specialty lines, as well as customized functionality to work with the document management, accounting, and workflow systems you have in place already. Edgewater 815Jennifer Norwood200 Harvard Mill Square Suite 210Wakefield MA 01880 Phone: 781-246-3343Email: [email protected] firms create process upon pro-cess to work around the limitations of their enterprise – it is time to reengineer the way you work. Edgewater Insurance Consulting combines classic management consulting with technical services to help clients implement transformational projects that provide a high rate of return. We work with insurance orga-nizations to overcome system constraints to exceed their agent and client expectations with our strategic, data, and technology expertise.

EXHIBITOR LISTINGS



EDM Americas 553EDM Sales Team301 Fayetteville Street Suite 1500Raleigh NC 27601 Phone: 800-852-9809Email: [email protected] is a leader in information management, helping clients streamline their organizations to create, produce, and mail critical business communications, and also process, man-age, preserve and destroy those documents after capturing important data. EDM is the only company that can manage the entire lifecycle of a document. EDM combines busi-ness expertise with innovative technology and robust outsourcing capabilities to help companies reduce costs, improve customer service and ensure compliance. Effisoft 848Joseph Sebbag17814 Hillcrest Rd Dallas TX 75252 Phone: 214-998-2117Email: [email protected], a leading provider of reinsurance software, offers WebXL, one of the most com-prehensive and powerful reinsurance infor-mation systems. . WebXL handles processing for all reinsurance operations, both front- and back-office, for insurers, reinsurance brokers and reinsurers, giving industry professionals the critical information they need. For addi-tional information please contact Joseph Seb-bag: [email protected] or (214) 998-2117 www.effisoftusa.com Eide Bailly LLP 1005Joe Pope800 Nicollet Mall Suite 1300Minneapolis MN 55402 Phone: 612-253-6575Email: [email protected] Bailly provides audit, tax, ERM, consulting, and information technology services to the property and casualty, health and life sectors of the insurance industry. Additionally, services are provided to regulators across the country. The Firm is consistently ranked among the Top 10 in the United States by A.M. Best for the Amount of Statutory Premiums Audited. EIS Group 107Darin M Reffitt345 California Street 10th FloorSan Francisco CA 94104 Phone: 302-497-3839Email: [email protected] Group provides a next-generation suite of customer-centered core systems that enable P&C and group and voluntary benefits insurers innovate, respond to market dynamics, gain op-erational efficiencies, and embrace today’s con-nected consumer. Consisting of PolicyCore™, BillingCore™, ClaimCore™, and Customer-Core™, EIS Suite provides end-to-end, multiline support to the full insurance lifecycle—including policy admin, rating, underwriting, claims, bill-ing, and customer experience management. Epic-Premier Insurance Solutions Inc. 114Leslie Curtis4223 S Pipkin Road Lakeland FL 33811 Phone: 888-999-7736Email: [email protected] 1996, Epic-Premier specializes in automa-tion software and services for E&S and Specialty

Carriers. Our ConceptOne™ software provides an integrated Policy, Accounting, Claims, Cor-respondence, and Document Management solu-tion. SDK/XML tools enable integration with 3rd Party and custom web portal apps via transac-tion processing engine. SQL DBMS enables open access for reporting and data analysis. Ernst & Young LLP 207Michele Rodin5 Times Square New York NY 10036 Phone: 212-773-0144Email: [email protected]/us/insuranceEY is a recognized leader in providing advisory and assurance services to insurers worldwide. Our team of professionals span many disci-plines and offer a well-rounded understanding of business issues and challenges facing our clients. Through deep subject matter knowl-edge and integrated services we assist our cli-ents in enhancing their business opportunities. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities. FAST 609Sarah Bogan 110 Fieldcrest Avenue 5th FloorEdison NJ 08837 Phone: 8478778565Email: [email protected] Fifth Third Bank 947Dave Hart121 South Main Street 5th Floor, MD A67811Akron OH 44308 Phone: 330-252-2045Email: [email protected] Third Global Securities Services has been providing global custody and investment ser-vices for over 100 years through our CUSTODY PLUS offering. With broad market expertise, our clients include insurance companies, financial institutions, mutual fund companies, investment advisors, corporations, public enti-ties, non-profits and Taft-Hartleys. For further information,call 866-719-0014. Financial Software Innovations, Inc. (FSI) 716Cecil Patton3102 Bee Caves Rd - Ste 200 Austin TX 78746 Phone: 512-328-1584Email: [email protected] Software Innovations, Inc. has provided the insurance industry with an-nual statement software since 1985. Our annual statement package, “FSIOasis” and our unclaimed property reporting software, “FSITrack” are the most advance and easy to use systems in the market. We provide big-business results with small-business values.

Finys 1145Shashank Joshi / Kurt Diederich1050 Wilshire Dr Suite 301Troy MI 48084 Phone: 248-833-1800Email: [email protected] product suite is built to provide supe-rior operating platform for the P&C Carriers. The suite is developed using leading edge .NET platform and has over 70 built-in inte-gration points. The agile product offers im-proved speed to market and Straight Through

processing capabilities. The product suite is made up of Portal, Policy, Claims, Rating, Billing, Reinsurance modules. First American Equipment Finance 543Sonia Cliffel255 Woodcliff Drive Fairport NY 14450 Phone: 800-801-3830-324Email: [email protected]/insuranceFirst American Equipment Finance provides equipment leasing & financing to insurance companies throughout the U.S. Commonly leased assets include technology hardware, software & services, as well as FF&E. With in-depth experience & knowledge of the insurance industry, First American has a longstanding reputation for professionalism, integrity & out-standing customer service. Insurance compa-nies rely on First American for a fundamentally better equipment financing experience. FirstBest Systems 135Ed Giangrasse213 Burlington Road Suite 120Bedford MA 01730 Phone: 630-327-4994Email: [email protected]® Systems is the leading provider of insurance software solutions and services that help U.S. and global insurance companies improve underwriting profitability, scale their business, and achieve high service levels with producers. Processing more than $18 billion in quotes, the FirstBest Front Office Suite incor-porates a dedicated underwriting workstation, mobile underwriting, agent/broker portal, data integration/upload applications, configuration tools, and integrated analytics. FIS 1102Brian Paulson601 Riverside Avenue Jacksonville FL 32204 Phone: 800-822-6758Email: [email protected] is pleased to present FIS Output Solutions; a single-source suite of customer communication design, production, print/mail, eDelivery and bill payment products. Offering license, SaaS and ASP solutions, FIS offers all the technology you need to create, deliver and collect payments on enterprise customer documents such as poli-cies, EOB’s, claims correspondence, bills and servicing documents.

Fiserv 116Joan Skimmons255 Fiserv Drive Brookfield WI 53045 Phone: 800-872-7882Email: [email protected]/billersFiserv is a leading global provider of informa-tion technology systems. Our multi-channel solutions reach customers via mobile, online banking, biller website, walk-in, IVR and CSR channels. Our integrated, cost-effective billing and payment solutions include electronic and paper bill production and distribution, expe-dited and recurring bill payment, e-lockbox and remittance processing. Visit us at booth #116 or at www.fiserv.com/billers Flexi Software 1100Norman Eagle2 Trap Falls Road Shelton CT 06484 Phone: 203-225-7010Email: [email protected]

www.flexi.comFounded in 1991, Flexi develops, markets, and supports a suite of financial accounting solutions for the Banking, Insurance, and Fi-nancial Services industries. Flexi promotes its products directly and through private label and referral partnerships. Flexible business rules, industry standard technology, open architec-ture, powerful security and auditing for mid to enterprise organizations. Focus Technologies, LLC 837Trae Jones5971 Cattleridge Blvd Suite 101Sarasota FL 34232 Phone: 804-651-5435Email: [email protected] Technologies is the premier provider of cloud-based, core insurance systems for today’s innovative property & casualty insur-ance carriers. Our comprehensive PolicyPort core insurance system provides all the tools and functionality today’s carriers need to streamline their workflows, increase agent loyalty, improve policyholder retention and allow transactions to be conducted from any web-enabled computer or mobile device. GB Collects, LLC 213Jon Dame145 Bradford Drive West Berlin NJ 08091 Phone: 856-768-9995-114Email: [email protected] Collects is the best choice for your compa-ny’s premium and deductible collection issues. Our insurance clients partner with us for the long term as our recovery results, customer ser-vice and reporting are consistently outstanding. Genus Technologies 1042Alex Makovetsky6600 France Avenue South Minneapolis MN 55435 Phone: 952-844-2626Email: [email protected] Technologies integrates products from our partners IBM and Kofax to provide complete solutions that capture, manage, store and deliver content so organizations can share information and work together ef-fectively. Genus products such as the Genus Media Upshot Rich Media Management Suite help your organization deploy high-value content management and delivery solutions faster and more economically than ever. For more information, visit www.mediaupshot.com / www.genusllc.com GhostDraft Inc. 406Kurt Jackson8 King Street East Suite 1200Toronto ON M5C 1B5 CanadaPhone: 855-776-2016-520Email: [email protected]’s customer communications man-agement (CCM) solution is the best way to create and deliver personalized, compliant, and afford-able customer communications in the Cloud.

EXHIBITOR LISTINGS



GR-NEAM 846Marie Callahan74 Batterson Park Road Farmington CT 06032 Phone: 860-409-3292Email: [email protected]–NEAM is a global investment adviser that specializes in offering capital & investment management services primarily to the insurance industry. Our services consist of Asset Manage-ment, Enterprise Risk & Capital Management, Investment Technology Solutions, and Invest-ment Accounting Services & Reporting for global mandates. Our experienced team of investment, insurance and investment accounting profession-als delivers customized, integrated asset man-agement solutions to support our client base. Guidewire Software 101Darlene Smith1001 E. Hillsdale Blvd. Suite 800Foster City CA 94404 Phone: 650-357-9100Email: [email protected] builds software products that help Property/Casualty insurers replace their legacy core systems and transform their business. Designed to be flexible and scal-able, Guidewire products enable insurers to deliver excellent service, increase market share and lower operating costs. High Cotton 248John Gendrich2901 Alton Way Birmingham AL 35210 Phone: 877-838-2345Email: [email protected] the volume of communication an aver-age insurance company sends to customers and prospects each month, managing this communication is expensive and, for most, inefficient. At High Cotton, many of your back office processes are our front office. By out-sourcing, we can help reduce postage costs, eliminate unneeded equipment expenses and improve the speed of your payment process-ing. From Print and Mail Solutions to Electronic Bill Presentment and Payment (EBPP), High Cotton has you covered.

Hitachi Solutions 148Hannah Story25 East Court Street Ste 401Greenville SC 29601 Phone: 864-404-3250Email: [email protected] as the Microsoft 2014 CRM Global Partner of the Year & Financial Ser-vices Partner of the Year, Hitachi Solutions America is a recognized leader in provid-ing industry solutions on top of Microsoft Dynamics CRM that improve business processes and provide measurable results. Additionally, Hitachi Solutions America deliv-ers innovative solutions around Business Analytics and Portals and Collaboration. HP 131Tami May810 Bull Lea Run Lexington KY 40511 Phone: 859-492-6211Email: [email protected] Exstream allows business users and agents to create multichannel communica-tions that connect your business to your cus-tomers. It helps insurance carriers improve

the customer experience and significantly reduce costs with a single software solu-tion for policies, bills, quotes and proposals, and correspondence. Flexible enough to meet your needs and budget, HP Exstream transforms policyholder communications to increase top-line revenue, improve the cus-tomer experience, and reduce risk.

HTC Global Services, Inc. 438Steve Vernia1055 Kilarney Chesterton IN 46304 Phone: 219-781-4333Email: [email protected] Global Services, Inc. (HTC), is an industry leading provider of technology services, busi-ness solutions, insourcing and outsourcing op-tions. HTC’s vast insurance domain experience, onsite, offsite and offshore business model, and long track record of success ensures a level of project certainty that no other firm can match. Hyland Software, Inc. 312Krystin Jarrell28500 Clemens Rd Westlake OH 44145 Phone: 216-559-1052Email: [email protected]/insuranceHyland, creator OnBase offers an easily configurable enterprise content and process management solution. All types of carriers use OnBase to facilitate faster decision mak-ing, reduce costs, increase transparency and improve information access for better un-derwriting and claims decisions – improving customer service and operational efficiency. OnBase seamlessly integrates with core administration systems for greater ROI from current technology investments. Learn more at OnBase.com/insurance. IDP 1033Robert Ridinger8101 Washington Lane Wyncote PA 19095 Phone: 215-885-2150Email: [email protected]’s decades of insurance experience has enabled us to developed IT solutions for P&C companies allowing them to compete & win against competitors. InsuraSphere - our secure, cloud based hosted solution offers features demanded by P&C carriers, with innovative easy-to-use technology offered at an affordable price. We streamline key processes such as policy, billing, claims, underwriting, reinsurance, reporting & agent/ insured portals. Plus we offer a bureau re-porting services solution. IHS Automotive 547Susan Krass26533 Evergreen Road Suite 900Southfield MI 48076 Phone: 248-728-7000Email: [email protected]/products/automotive-vin-interpretation-decoding.htmlIHS Automotive is the insurance industry’s ex-pert source for VIN Decoding intelligence and insight into advanced vehicle safety technolo-gies. From vehicle attributes and the applica-tion of rating symbols based on verified VINs to assessments of autonomous driving solu-tions that may drastically reduce accidents, we provide the intelligence you need to better manage risk, assess future rates.measure, analyze and grow market share.

Infogix, Inc 1146Crystal Irlandez1240 E Diehl Road Suite 400Naperville IL 60563 Phone: 630-505-1800Email: [email protected] is a pioneer of automated data integ-rity controls and predictive analytics which enable the world’s leading enterprises to operate efficiently, minimize risk, maximize revenue and manage the customer lifecycle. We take a collaborative, partnership approach to every customer relationship to create a shared vision for mutual success by easily and non-intrusively integrating into your ev-eryday operations and have a proven history of delivering a rapid return on investment. Informatica 343Jennifer Jawor2100 Seaport Blvd Redwood City CA 94063 Phone: 800-653-3871Email: [email protected] is the world’s number one inde-pendent provider of data integration software. Organizations around the world rely on Infor-matica to realize their information potential, drive their top business imperatives and fully leverage their information assets from devices to mobile to social to big data residing on-premise, in the Cloud and across social net-works. For more information, visit informatica.com and follow @informaticacorp. Information Builders, Inc. 1141James BarberTwo Penn Plaza New York NY 10121 Phone: 212-736-4433Email: [email protected] Builders cost-effectively delivers enterprise business intelligence at the opera-tional, tactical, and executive level, providing the integration, scalability, and self-service usability needed for informed decision mak-ing and reporting standardization throughout the extended enterprise. Our iWay Software subsidiary’s more than 280 adapters and universal adaptive framework incrementally facilitate service-oriented architectures. Innovation Group 907Kim Morton76 Batterson Park Road Farmington CT 06032 Phone: 518-330-3262Email: mortonk@us.innovation-group.comwww.us.innovation-group.comInnovation Group’s software and services make you ready for today’s needs and pre-pared for the future. Our Innovation Insurer Suite – including Insurer Policy, Insurer Claims and Insurer Analytics - supports end-to-end business goals, new business models, rapidly introduce products, expand channels & opportunities, improve claims & underwrit-ing performance, and grow your business. Visit us at www.innovation-group.com/us or contact [email protected] to learn more! Inpoint — an Aon Business 828Patrick Van WertTower 8200 5600 W. 83rd Street, Suite 1100Minneapolis MN 55437 Phone: 952-886-8373Email: [email protected]

Inpoint is the leading global management consulting firm focused exclusively on the in-surance and reinsurance industry. We help our clients improve operational effectiveness across their business. We deliver credible and practi-cal solutions to empower our clients financial performance. Inpoint serves clients from offices in Chicago, Dallas, Minneapolis, and leverages Aon’s global network of more than 600 offices in 120 countries. For more information on In-point, visit http://www.inpoint.com/. INSTEC 508Samara Hamilton1811 Centre Point Circle - Ste 115 Naperville IL 60563 Phone: 630-955-9200Email: [email protected] is steadfast and reliable in delivering well-engineered software and has focused attention on services—executing efficiently and effec-tively. In addition to that, the Instec team serves as an expert advisor in the commercial insurance field. How does that benefit you? Instec’s expert advisors speak the language of insurance and technology because they’ve been on your side of the table. Think of Instec as a team of insurance experts who can also talk technology. Insurance Networking News 413Holli Gronset550 W Van Buren Street Ste 1110Chicago IL 60607 Phone: 847-428-0627Email: [email protected] Insurance Networking News brand is the industry’s leading source of information on how technology is being used to support insurers’ strategic business objectives. Insur-ance Networking News delivers information to C-level and senior insurance executives in a way that allows them to understand, inter-pret and make informed business decisions. Please visit our website at www.insuran-cenetworking.com . Insurance Systems Inc 1009Cameron Scott1-5230 Dundas St. W Toronto ON M9B 1A8 CanadaPhone: 416-249-2260-478Email: [email protected] Systems Inc. (ISI) is a global provider of software solutions to the P&C insurance mar-ket. ISI’s flagship product, ISI-Enterprise, is a fully-integrated Web-based core systems suite that handles all lines of business on a single platform. The suite goes beyond policy admin-istration providing integrated billing, claims, reinsurance, accounting and ISO components. ISI also offers a marine cargo application. InsurCard 331Richard Meek881 Sumneytown Pike Suite 200ALansdale PA 19446 Phone: 215-855-1115Email: [email protected] InsurCard Visa® Prepaid Card was designed by insurance professionals specifi-cally for the payment of insurance claims. Cards are quicker, safer, less expensive than checks, and universally accepted. Use In-surCard to pay Workers Comp, Property, and Liability claims. The time is right for prepaid cards as a means to deliver benefits to poli-cyholders and claimants.

EXHIBITOR LISTINGS



Insuresoft 741Josh Hall2500 Bond Street University Park IL 60484 Phone: 708-534-1775Email: [email protected]’s flagship product, The Diamond System, is a fully automated and integrated policy administration system for both personal and commercial lines insurance carriers. The Diamond System can be implemented as a component based or enterprise solution for policy, billing and claims processing. Built on the Microsoft .NET platform, it has a services-oriented architecture that enables web-based access for agents, consumers and other insurance carrier partners. Insurity 601Stephanie Chaia170 Huyshope Avenue Hartford CT 06106 Phone: 860-616-7699Email: [email protected] enables property & casualty insurers to modernize their enterprise and achieve their business goals through core processing applica-tions and data integration and analysis solutions that are backed by rich insurance expertise to support the most complex insurance processing needs. With full regulatory advisory and mainte-nance support, flexible implementation services, and full hosting and BPO capabilities, Insurity’s solutions address the needs of all insurers. Interactive Intelligence Inc. 409Alice Deer7635 Interactive Way Suite 400Indianapolis IN 46278 Phone: 317-872-3000Email: [email protected]/insuranceInteractive Intelligence offers integrated con-tact center, content management, and busi-ness process automation solutions to meet needs for improved agent and policyholder service and increase customer satisfaction. In-tegrated with existing administration systems, this solution eliminates the cost and complex-ity of multiple communication platforms and provides a single view of all customer interac-tions across your organization. ISCS 501Phil Iaccarino100 Great Oaks Blvd. Suite 100San Jose CA 95119-1456 Phone: 408-362-3000Email: [email protected] is the developer of SurePower Innova-tion®, a cloud-based modern enterprise suite that mitigates risk and increases business agility for P&C insurance organizations. Sure-Power Innovation extends beyond core admin-istration (policy, billing and claims) to include reinsurance, business intelligence, document management, accounting, payables, producer/commission management, portals and more. ITS Property & Casualty Consulting, Inc 236Michael Vana17950 Preston Road, Suite 750 Dallas TX 75252 Phone: 972-960-6385Email: [email protected] and Casualty insurance is our only busi-ness! ITS Property & Casualty Consulting offers software selection, project management and a full range of business and technology consulting

to the Property and Casualty insurers, agents and brokers. Our 16 years of experience, integ-rity and success in achieving results provide a competitive advantage to over 70 insurers.

IVANS, Inc. 346Dara Bradley5405 Cypress Center Drive Suite 150Tampa FL 33609 Phone: 813-288-3225Email: [email protected] Insurance Solutions, a division of Ap-plied Systems, is the property and casualty insurance industry’s partner and trusted technology leader for advanced carrier-agency information exchange. IVANS makes insurance business easier with secure information exchange, data translation and managed connectivity solutions that deliver efficiency and better customer service capa-bilities to carriers and independent agencies. Jacobson 1111Karen Aiello30 West Monroe Street Floor 15Chicago IL 60603 Phone: 312-884-0492Email: [email protected] Jacobson Group is the leading global provider of insurance talent. For more than 40 years, we have been connecting insurance organizations with professionals from the board room to the back room on both a permanent and temporary basis. We offer a variety of solu-tions including executive search, professional recruiting, RPO, temporary staffing, subject matter experts, and onsite and work-at-home operations support. Regardless of the need, Jacobson is the insurance talent solution. Jarus Technologies 1029Bala Kumar681 Andersen Drive Pittsburgh PA 15220 Phone: 412-922-5432-352Email: [email protected] is a leader in new business and policy administration solutions for P&C insurance. We offer a flexible, comprehensive policy admin-istration system for Personal, Commercial and Farm lines. In addition to policy administration, Jarus is a market leader in Mobile self-service apps. For commercial and specialty lines, Jarus has implemented a number of innovative and award winning custom solutions in the areas of self-service portals, automated under-writing and straight through processing. JLK Rosenberger, LLP 453Bill Rosenberger801 North Brand Blvd Suite 550Glendale CA 91203 Phone: 818-334-8623Email: [email protected] 2002, more than 30 insurance entities have transitioned from large national firms to the specialty insurance firm of JLK Rosenberger. As the 18th largest insurance practice in the nation and the 4th largest in California, we serve tra-ditional insurers as well as captives, risk pools, agents and brokers in all 50 domiciles. Visit our booth and our insurance blog at www.ssap-chat.com for the latest interpretation of SSAP changes and other issues brewing at the NAIC. John S. Swift Co., Inc. 646Bill Zimmerman999 Commerce Ct Buffalo Grove IL 60089

Phone: 847-465-3300Email: [email protected] the latest technology, John S. Swift prints, binds, and delivers your project on time and with the quality you expect and deserve. Convenient locations. Buffalo Grove, Illinois 1-847-465-3300 Cincinnati, Ohio 1-513-721-4147 Teterboro, New Jersey 1-201-678-3232 California 1-847-465-3300 Johnson Lambert & Co. LLP 714Gary Bowers700 Spring Forest Road Ste 115Raleigh NC 27609 Phone: 919-719-6400Email: [email protected] Lambert LLP is North America’s largest insurance-focused audit, tax and advisory services firm. Since our inception in 1986, we have focused on distinct industry niches where we have distinguished ourselves as technical experts with a unique depth of experience specifically relevant to our clients’ needs. Visit www.johnsonlambert.com. KeyMark Inc 301Victoria Pruitt105 Tech Lane Liberty SC 29657 Phone: 864-343-0338Email: [email protected], KeyMark’s Insurance automation solution, automates the way you handle claim forms, correspondence, and applica-tions while increasing accuracy and ensuring government compliance. It is a complete end-to-end solution that begins in the mail room and automatically routes your docu-ments where you want them to go. KUBRA 408Braden Short955 Freeport Parkway Coppell TX 75019 Phone: 800-766-6616Email: [email protected]’s Insurance Practice provides Out-sourced e-Billing and Self-Service, Electronic Payment Processing, and Electronic Remit-tance Consolidation solutions to Life and Property & Casualty Insurance carriers. Some of the largest carriers in the country utilize KUBRA’s broad array of e-Commerce solu-tions. Leveraging our solutions allows you to focus on your core business. Lamont, Hanley and Associates, Inc. 410William Stuart1138 Elm Street PO Box 179Manchester NH 03105 Phone: 603-625-5547Email: [email protected], Hanley & Associates, Inc. provides collection service in the insurance industry. We benefit insurance companies by assisting them in collecting premiums for workers’ compensation, general liability premiums and deductibles, auto and many more types of insurance debt. For more information, please contact Bill Stuart at 1-800-639-2204 X 101 or by E-Mail at [email protected] Larson 1047Dennis Larson9065 South 1300 East Sandy UT 84094 Phone: 801-313-1900Email: [email protected]

www.larsco.comFounded 40 years ago in 1975 with the central purpose of serving the insurance industry, Larson & Company’s audit and tax superpowers can save the day for insurance companies through action-packed, respon-sive service. Our knowledge and insurance industry experience give us the superhuman abilities of insight and guidance, adding genuine value to insurance organizations. We currently serve over 100 insurance clients li-censed in 46 states and domiciles stretching from Florida to Hawaii. LIDP Consulting Services 1131Kimberly Duke3590 Hobson Road Woodridge IL 60517 Phone: 630-829-7000Email: [email protected] has lead the industry in providing innova-tive solutions for policy and contract adminis-tration for over 30 years. Our newest release, TITANIUM, has 24X7 availability, JEE portabil-ity and scalability and complete SOA enable-ment to significantly reduce costs, speed and simplify the implementation of change and improve services to clients and producers. Stop by booth #1131 or visit www.lidp.com Madison Scottsdale 1130Rob Fletcher, CIMA8777 N Gainey Center Dr - Ste 220 Scottsdale AZ 85258 Phone: 480-596-3338Email: [email protected] over 20 consecutive years, “Excellence in Insurance Asset Management” has been our sole focus. We begin with a detailed analy-sis of your company’s financials, we then integrate the results with your operational drivers and develop fully customized invest-ment strategies designed to accomplish true Enterprise Risk Management. Specialization, vigilance and depth of resources are our hallmarks. Contact Rob Fletcher at 800-767-8020 or [email protected]

Majesco 515Ashwin Rodrigues5 Penn Plaza 14th FloorNew York NY 10001 Phone: 646-731-1078Email: [email protected] is a provider of core insurance technology software and IT services to insurance carriers worldwide. Majesco deliv-ers software and IT services in core insur-ance areas including policy administration, product modeling, new business processing, billing, claims, producer lifecycle manage-ment and distribution. Maximum Processing, Inc. 425Michael Vaccarello200 Bratton Drive Garner NC 27529 Phone: 610-457-5457Email: [email protected] Processing offers Stingray, a mod-ular browser-based, P&C solution for Policy, Billing, Claims and Reinsurance administra-tion along with statistical bureau, DMV, Imag-ing, Credit Card, General Ledger, Comparative Raters, CLUE reporting and many other third party interfaces. For more information call 866-MAX-SOFT, email [email protected] or visit www.StingraySystem.com

EXHIBITOR LISTINGS



McGladrey LLP 653Jim Greisch1299 Farnam Street Suite 530Omaha NE 68102 Phone: 402-344-6104Email: [email protected] is the 5th largest accounting, tax and business consulting firm in the nation and we’re focused on serving insurance companies nationwide. Understanding your industry is more than just a marketing cre-dential at McGladrey–it’s central to our client service approach. For more information, contact Jim Greisch at 402.344.6104 or at [email protected] Merrill Corporation 417Patrick RaleighOne Merrill Circle Suite 1435St. Paul MN 55108 Phone: 651-632-4526Email: [email protected]/insuranceStreamline all stages of the Annual State-ment production process with Merrill Cor-poration, an industry leader in the creation and delivery of solutions for the insurance industry. Whether you need Annual State-ment printing or other statutory documents, we can help. MFXchange 250Jessica Roy412 Mt Kemble Ave Suite 200 SMorristown NJ 07960 Phone: 973-254-5342Email: [email protected] is a solutions-driven company provid-ing critical support in systems integration, technology and business applications to the commercial property and casualty (P&C) in-dustry, as well as managed IT infrastructure services across all industries. Our company is built on our expertise, responsiveness and a no-nonsense approach to solving our clients’ challenges. Mindtree 446Sanjay Kanungo16100 North 71st Street Suite 250Scottsdale AZ 85254 Phone: 480-347-0383Email: [email protected] [NSE:MINDTREE] delivers tech-nology services and accelerates growth for Global 1000 companies by solving complex business challenges with break-through technical innovations. Mindtree specializes in e-commerce, mobility, cloud enablement, digital transformation, busi-ness intelligence,data analytics, testing, infrastructure, EAI and ERP solutions. We are among the fastest growing technology firms globally with more than 200 clients and offices in 14 countries. Visit us at www.mindtree.com Mphasis 1128Carol Dennis460 Park Ave South 11th FloorNew York NY 10016 Phone: 646-424-5145Email: [email protected] is a $ 1billion + service provider, delivering technology based solutions to clients globally. We offer innovative solutions to the Property & Casualty and Life & Annuity Insur-ance sector and cover areas such as Billing, BPO, Claims, Testing, Mobility, BI, CRM, Policy

Administration and Enterprise Application Services. We also focus on other industries in-cluding Banking & Capital Markets, Healthcare & Lifesciences to name a few. Log on to www.mphasis.com for more information. Mphasis Wyde 1 1129Carol Dennis460 Park Avenue South 11th FloorNew York NY 10016 Phone: 646-424-5145Email: [email protected] is a modern end to end insurance plat-form, used by clients to transform their business to greater efficiency in their markets. Any insur-ance product can be configured, administered and profitably managed in Wynsure. Wyde’s progressive methodology enables our clients’ transformations to occur by functional domain, by specific product lines, and by distribution. msg global solutions, Inc. 701Mendee Morgan 1 Independence Way Suite 400Princeton NJ 08540 Phone: 781-664-3210Email: [email protected] MUFG Union Bank, N.A. 1038Dean Levitt350 California Street 11th FloorSan Francisco CA 94104 Phone: 415-705-5020Email: [email protected]/commercial-bank/trust-custody/global-custody-services/index.jspMUFG Union Bank, N.A., markets under the Union Bank® brand and is a member of Mit-subishi UFJ Financial Group (MUFG). The global MUFG network encompasses 1,100 offices in more than 40 countries, and provides access to commercial banking, trust banking, securities trading services, credit cards, consumer banking and finance, asset management, and leasing. National Purchasing Partners 551Lindsey Neste1100 Olive Way Ste 1020 Seattle WA 98101 Phone: 800-810-3909Email: [email protected] Purchasing Partners (NPP) is a group purchasing organization that negotiates dis-counts on behalf of its members. With a free membership, and no obligation to purchase, NPP members receive significant discounts on many essential products and services with some of the nation’s top companies, including, Verizon, Expedia, Vantiv and Staples. National Underwriter Property & Casualty/PropertyCasualty360 752John K. Moore469 7th Ave, 10th Floor New York NY 10018 Phone: 314-824-5539Email: [email protected]/The National Underwriter Property & Casualty Network offers powerful engagement solutions across multiple platforms. Whether your goal is to promote your products to influential execu-tives, recruit news agents or build a reputation for thought leadership, the National Under-writer Property & Casualty Network can help. NetRate Systems Inc. 615Tom Rahl3493 Woods Edge Drive Suite 180Okemos MI 48863

Phone: 517-347-4900-113Email: [email protected] Systems, Inc. provides turnkey ISO©-based and company-specific Commercial Lines Rating Solutions that are high-quality, accurate, and cost effective. In addition, our integrated Policy Form Generation system, NetPPS, elimi-nates duplicate entry of policy information into a separate policy form generating system. Our systems feature full Policy Life Cycle processing and seamless integration to policy administra-tion systems. For more information about us please visit www.netrate.com. Northern Trust Company 1015Matt Gray50 S LaSalle St B-9Chicago IL 60603 Phone: 312-557-1968Email: [email protected] Trust is a leading provider of investment management, asset and fund administration, fiduciary and banking solu-tions for corporations, institutions and affluent individuals worldwide. An industry leader that combines high touch service and expertise with innovative products and technology. Novarica 341Matthew Josefowicz485 Lexington Ave New York NY 10017 Phone: 212-419-2520Email: [email protected] provides information, insights, and per-spective on markets, operations, and technology to financial services and insurance executives. The company delivers its service through pub-lished research, retained advisory services, and project-based consulting. Novarica’s research includes market and trend analyses, best practices research, case studies, and analyses of software vendors. Consulting includes IT strategy assessment and benchmarking, vendor selection, and project mentoring. NTT DATA FA Insurance Systems (NDFS) 751Stefan Stefanov 8, Shenton Way #50-01AXA Tower Singapore 068811 SingaporePhone: 9177435214Email: [email protected] NTT DATA, Inc. 747Bruce Bosco100 City Square Boston MA 02129 Phone: 803-932-7253Email: [email protected] DATA is your Innovation Partner any-where around the world, with operations in 40 countries. NTT DATA provides our insurance clients premier services including: Consulting, Application Services, Legacy Modernization, QAT, Cloud, Business Intelli-gence/Analytics, Mobility, Data Management, and Business Process Outsourcing expertise in core insurance systems. OBRIEN Insurance Solutions 1125Mike Mulcahy1273 Humbracht Circle Bartlett IL 60103 Phone: 630-483-6404Email: [email protected] Insurance Solutions delivers stream-

lined form/document creation, management and distribution for print and electronic com-munications. From a single platform “Solvedge Digital-CCP” enables insurers to manage busi-ness processes, forms, document templates and document content without the daily in-volvement of IT resources. By deploying Digital-CCP OBRIEN improves the customer experience and reduces overall cost for insurers. Oceanwide Inc 201Beth Bartlick3400 De Maisonneuve W. Suite 1450, 1 Place Alexis NihonMontreal QC H3Z 3B8 CanadaPhone: 888-289-7744Email: [email protected] delivers SaaS core processing solutions to P&C insurers of all sizes across the globe. Bridge, Oceanwide’s insurance software solution, was designed to be fully configu-rable by an end-user without custom coding, programming or scripting. Bridge automates policy, billing, claims, underwriting, portals and more and enables insurers to react to market changes, manage products with increased speed and lower costs for any line of business, virtually eliminating professional service fees. OneShield, Inc. 1001Julie Knutson62 Forest Street Marlborough MA 01752 Phone: 404-316-8621Email: [email protected], Inc. delivers enterprise-class pol-icy management, billing, claims, rating, prod-uct configuration, and business intelligence and analytic solutions to the global P&C Insurance industry. Our solutions leverage a tool-based open architecture and single data model platform to help you transform your business. OneShield, Inc. has a combined 44 lines of business in production across com-mercial, personal and specialty markets. To learn more, visit oneshield.com OPEX Corporation 1115Kristen Stevens305 Commerce Dr Moorestown NJ 80570 Phone: 856-727-1100-2340Email: [email protected] is in the business of helping organizations reduce the RISK and COST associated with handling incoming mail and paper documents. For nearly 40 years, we have manufactured equipment that addresses issues of productivity and workflow enhancement. With our innova-tive workflow solutions, we have helped our customers achieve greater levels of productivity and risk management in multiple industries including Insurance. Ask us how we can help you reduce your expense ratio! Oracle Insurance 440Kimberlee Tyer500 Oracle Parkway Redwood Shores CA 94065 Phone: 800-735-6620Email: [email protected]/insuranceOracle provides the modern, rules-driving flexi-bility insurers need to support Digital Insurance transformation. With Oracle’s comprehensive set of solutions, insurance companies can in-novate to keep pace with changing demands, simplify their IT, gain operational efficiencies lower operational costs and enable growth by modernizing and consolidating legacy systems.

EXHIBITOR LISTINGS



Outline Systems Inc. 1126Bob Drake1 Executive Drive, Suite 280 Somerset NJ 08873 Phone: 617-905-7300Email: [email protected] Outline Systems, our ProducerOne, helps insurers manage their distribution channels, streamlining the compliance of, the com-pensation for, and their relationships with producing agents. Our SecureOne enables insurers to secure their entire enterprises with one application. And our POSOne en-ables liability insurers to administer policies efficiently and effectively. Pacific Western Equipment Finance 648Brent Criddle6975 Union Park Center Suite 200Cottonwood Heights UT 84047 Phone: 801-566-9201Email: [email protected] Western Equipment Finance, a division of Pacific Western Bank (NASDAQ: “PACW”), offers insurance companies a full suite of financing products designed to help manage and strengthen statutory balance sheets. We understand both Statutory and GAAP accounting principles and can help structure a transaction to provide the benefit you are seeking. Whether it is improving Surplus or better managing receivables, we have programs to help you succeed. Paymentus Corporation 108Jerry Portocalis13024 Ballantyne Corporate Place Suite 450Charlotte NC 28277 Phone: 980-255-3000Email: [email protected] more than 1000 clients, Paymentus is an established leader in secure paperless billing and payment solutions. Our Customer Engagement and Payment Platform allows direct-billing organizations to provide a uni-fied customer experience including online, mobile, IVR, text, kiosk, and agent-assisted bill-pay channels, and a full range of cus-tomer communication options. PCIS 932Georgette Loizou55 Broadway 30th FloorNew York NY 10006 Phone: 212-405-1625Email: [email protected] leads the industry with powerful web-based policy and claims administration solutions designed for multiple lines of P&C in-surance. Its flagship product, CompVision™ is a fully integrated, online WEB 50-state quote, rate, policy issuance, policy administration, claims management, premium accounting, audit and NCCI reporting software system. Perr & Knight, Inc. 1104Rob Berg1200 N. Federal Highway Suite 309Boca Raton FL 33432 Phone: 561-300-6836Email: [email protected]&Knight is a leading provider of insurance support services and a strategic resource that companies utilize to reduce their fixed costs while increasing the efficiency and value of their insurance operations. Our insurance support services include Actuarial Consulting, Competitive Intelligence, Data Services, Insur-

ance Technology, Regulatory Compliance and Risk & Financial Services. Pinnacle Actuarial Resources, Inc 349Derek Freihaut3109 Cornelius Drive Bloomington IL 61704 Phone: 309-807-2313Email: [email protected] is an independent actuarial consulting firm, recognized as a leader in loss reserving, pricing and underwriting. Our superior commu-nication, unmatched expertise and extraordinary customer service help you to drive better busi-ness decisions. Pinnacle provides audit support services, Statements of Actuarial Opinion (SAO’s) and peer reviews of other actuary’s work product. To discover what Pinnacle means when we say Commitment Beyond Numbers, visit us at www.pinnacleactuaries.com.

Pitney Bowes 1116Ben Matarese3001 Summer Street Stamford CT 06926 Phone: 703-795-3026Email: [email protected] Bowes (NYSE: PBI) is a global technol-ogy company offering innovative products and solutions that enable commerce in the areas of customer information management, location intelligence, customer engagement, shipping and mailing, and global ecom-merce. More than 1.5 million clients in ap-proximately 100 countries around the world rely on products, solutions and services from Pitney Bowes. For additional information, visit Pitney Bowes at www.pitneybowes.com. Plante Moran 636Michelle M. Goss, CPA1111 Michigan Avenue East Lansing MI 48823 Phone: 517-336-7507Email: [email protected] Moran is among the nation’s largest certified public accounting and business advisory firms, providing audit, business con-sulting, financial, risk management, tax, tech-nology, and wealth management services, with more than 2,000 professionals serving clients globally. Our insurance team is highly ranked by A.M. Best and serves many clients across the U.S. while maintaining strong relationships with state insurance regulators to provide our clients with credibility and insightful guidance. Policy Administration Solutions 351Peter Pantelides505 White Plains Rd, Suite 106 Tarrytown NY 10591 Phone: 917-538-6268Email: [email protected] provides total solution to Carriers and MGAs. Policy, rating, claims, billing and collec-tions, reinsurance, ISO, NCCI, data warehousing. Prevail Consulting 246Pilar Hoyos140 Bald Hill Rd. New Canaan CT 06840 Phone: 203-972-7449Email: [email protected] will be presenting the Prevail Rein-surance System - PRS, a fully automated, robust reinsurance management solution for insurance and reinsurance companies. PRS is a pure web-based solution, rule-based and

table-driven. It comes bundled with Prevail’s renowned implementation services and track record for servicing the insurance industry. Prime Advisors, Inc. 512Eleanor Kam22635 NE Marketplace Drive Suite 160Redmond WA 98052 Phone: 425-202-2072Email: [email protected] Prime Advisors we understand that no one approach or set of guidelines works for every company. Our approach to the complexities of managing insurance company investment portfolios gives us a unique ability to develop customized solutions that integrate investment strategy with the realities of an insurance company’s operations. For more information contact Dennis Klimes at (425) 202-2075. Primoris Services 924Angela Abbott127 Osigian Blvd STE BWarner Robins GA 31088 Phone: 817-431-2929Email: [email protected] Primoris, you get the most flexible, cus-tomizable, robust payment processing solution backed by a company dedicated exclusively to the insurance industry. Primoris provides multi-channel payment options, online, phone or mo-bile that allow your insured the ability to make payments in a way that makes sense to them. Offer your insured the ability to enroll in a recur-ring credit or debit card plan. Primoris is fully PCI compliant for our product and your data. Princeton Financial Systems 901Cindy Pennell600 College Road East 4th FloorPrinceton NJ 08540 Phone: 609-987-2400Email: [email protected] Financial® Systems, a part of State Street Global Exchange, is a leading provider of comprehensive, front to back office solutions to several of the top asset managers, insur-ance companies, custodians, pension funds, and banks spanning the world. Princeton’s software solutions provide clients with the technology and services they need to reduce risk, improve efficiency, and provide transpar-ency throughout the investment lifecycle. Quindell 231David Gallagher155 University Avenue, Suite 600Toronto ON M5H 3B7 CanadaPhone: 416-649-0305Email: [email protected] brings unparalleled depth of experi-ence of telematics in insurance, offering the most complete turn-key telematics solution in the market. Quindell helps insurers reduce the cost of claims, lower premiums, increase profit and promote safe driving practices. Owning key components of the claims supply chain, integrated with technology, Quindell stamps down the cost of claims. Quindell is a publicly listed company with a market cap exceeding £2 billion, with 3500 global staff R&Q Solutions LLC 215Vince IannoneTwo Logan Square Suite 600Philadelphia PA 19103 Phone: 267-675-3325Email: [email protected]

R&Q Solutions (R&Q) specializes in providing comprehensive, integrated outsourcing and run-off administration and technology and reinsurance systems and software solutions as well as consulting services to insurers, reinsurers, and liquidators/regulators. Ravello Insurance Technology 1132Jeff Dake7000 Central Parkway NE Suite 1150Atlanta GA 30328 Phone: 678-578-5414Email: [email protected]’s Web-based, fully integrated Policy, Billing, Claims and Reinsurance Modules are available end-to-end or as a single applica-tion for P-C Lines, focused on Complex Com-mercial and Specialty lines. Our software is extremely user friendly, rules-based and table driven, allowing for greatly increased efficiency. Includes excellent Reporting/ Data Analysis. We are Data Migration Experts. RE Systems Group, Inc 133Ira Gidon1060 Main Street Suite 200River Edge NJ 07661 Phone: 201-883-1572Email: [email protected]’s staff has over 80 years experience in the insurance industry and now includes an Acord Certified Expert in Reinsurance. Our products and services include an Accrual Manage-ment System, Data Warehouse, Reinsurance System, Reinsurance Intermediary System and Consulting services related to Project Manage-ment, System Design and Development and Acord Standards for Reinsurance. ReAcct Systems Corp 1127Robert Christie527 Third Ave Suite 354New York NY 10016 Phone: 888-584-9913Email: [email protected] Systems provides state-of-the-art reinsurance products and services using a balanced approach that combines targeted software with a thorough understanding of the reinsurance industry. ReAcct Systems transforms client requests into operational software in a time frame unmatched in the industry. Our intuitive user interface makes ReAcct’s software extremely easy to use. ReadSoft 1046John Craig3838 N Causeway Blvd. Lakeway III Suite 2400Metairie LA 70002 Phone: 504-841-0100Email: [email protected]’s solutions for insurance provide you with enterprise software, hardware and ser-vices that connect you to the information you need to handle claims, process applications and issue policies with ease. Lexmark helps your organization eliminate delays and errors associated with paper-intensive processes to enhance the customer experience. Open the possibilities at Lexmark.com/insurance.

EXHIBITOR LISTINGS



Renkim Corporation 652Kevin Gaffer13333 Allen Road Southgate MI 48195 Phone: 614-792-3525Email: [email protected], established in 1982, provides Print/Mail, EBPP and Document Archival to 300 Property & Casualty Insurance Companies and Financial Institutions in the US & Canada. Ren-kim is PCI Level1 compliant, provides clients error-free, and high quality document creation. Our expedited print delivery and EBPP allows for a cost effective way to deliver your mission critical documents to improve your cash-flow. RP Solutions Inc. 110Barbara Clise2415 North Triphammer Road Suite 2Ithaca NY 14850 Phone: 607-257-7778Email: [email protected] Solutions is an inspired software developer and solutions provider for electonic processing of mail-in, over-the-counter, web and tele-phone payments. From expert design consul-tation to on-site implementation to exceptional support, we’re well known for delivering a su-perior customer experience. Let us show you why many insurance companies have chosen us for their remittance processing needs. RR Donnelley 433Dee Thomas5 Henderson Drive West Caldwell NJ 07006 Phone: 973-487-7932Email: [email protected] Donnelley (Nasdaq:RRD) is a global provider of integrated communications. The company works collaboratively with more than 60,000 customers worldwide to develop custom com-munications solutions that reduce costs, drive top-line growth, enhance ROI and increase com-pliance. As Annual Statement printing leaders we take pride in servicing clients year-round and not just during February. Stop by to learn why the majority of insurance companies choose RR Donnelley to print their annual statements.

RT Lawrence Corporation 1109John Phillips7740 Painter Avenue Suite 100Whittier CA 90602 Phone: 562-696-4843Email: [email protected] are your TOTAL PAYMENT PROCESS-ING SOLUTION provider. We offer in-house remittance systems, lockbox services, and electronic payment processing services (ACH, Credit Card, etc.) to best fit your organizations needs while maintaining 100% customer satis-faction. Since 1992, we have been developing imaging and remittance processing systems that meet dynamic payment processing needs. Our mission is to remain the best single source payment processing solutions provider. Sage Advisory Services Ltd. 136Jeffrey L. Sims, CPA5900 Southwest Parkway Bldg 1Austin TX 78735 Phone: 512-327-5530Email: [email protected] Advisory provides comprehensive investment management and services that in-tegrate the operational aspects of the insurer with the appropriate investment solutions.

Our customized strategies address the cli-ent’s operational environment, enterprise risk, liability characteristics, cash flow require-ments, as well as administrative, tax, regula-tory and risk-based capital constraints. Salient Commercial Solutions 736La Shonda Wilson8910 Two Notch Road, Suite 200 Columbia SC 29223 Phone: 803-454-2515Email: lashonda.wilson@salientcommercial.comwww.SailentCommercial.comUtilizing our unique expertise and experience in both insurance and IT, Salient Commercial Solu-tions provides insurers with superior leadership in avoiding critical landmines in unfamiliar and ever changing times. Why risk valuable time, en-ergy and resources to attempt navigating waters that we have already charted? Contact Salient Commercial Solutions today to make an appoint-ment with Rex Bagwell to discuss your concerns. Committed. Proven. Exceptional. Salient. SAP Americas, Inc. 701Norma Hopkins3999 W Chester Pike Newtown Square PA 19073 Phone: 519-589-3384Email: [email protected]/insuranceWith over 20 years of experience in the insurance industry, SAP provides over 5,000 insurance companies in 140 countries with insurance-specific solutions which improve customer interactions, core operations and overall finance processes. SAP for Insurance helps insurers become more customer-centric by accelerating the time to market for innovative products, improving transparency and decision making, and reducing cost and complexity. Visit booth 701 to learn how SAP helps simplify everything. Sapiens Americas 925Yaffa Cohen-Ifrah395 W. Passaic Street Fourth FloorRochelle Park NJ 07662 Phone: 201-820-3500Email: [email protected]/Sapiens is a leading global provider of software solutions for the insurance industry, with an emerging focus on the broader financial ser-vices sector. Sapiens offers core, end-to-end solutions for the global GI, P&C, life, pension and annuities, reinsurance and retirement mar-kets, as well as business decision management software. We have a track record of over 30 years in delivering superior software solutions. We operate in NA, UK, EMEA & Asia Pacific. se2 149Tom Spencer5801 SW Sixth Ave Topeka KS 66636 Phone: 785-438-3350Email: [email protected]? offers a full range of end-to-end business processing solutions, hosted technology solu-tions and consulting services tailored for life insurance companies. se? offers transforma-tional state-of-the-art insurance technology to modernize your administration tools, optimize your administration environment, lower your operating costs, and reduce overall risk. Seibels 824David Pfeifer1501 Lady Street Columbia SC 29201 Phone: 877-734-2357

Email: [email protected]/Seibels provides business process outsourc-ing services, claims administration services & technology solutions to the P&C insurance industry. By leveraging a strong combination of insurance industry & technology expertise, Seibels helps insurers improve operational efficiencies. Seibels recognizes the value of quality customer service, strong client rela-tions, continuous innovation & integrity. SI Solutions, Inc. 452Stacey Gibson901 Brookwood Dr Ste AColumbia SC 29201 Phone: 803-724-5472Email: [email protected] Solutions provides data solutions from start to finish. Our print and mail solutions for invoices, policies, renewal packages, etc... only scratches the surface of what we can offer! API services, payment processing, and data and identity protection are some of the other solutions we provide. Silanis Technology 1139Troy Ryan8200 Decarie Blvd Ste 300Montreal QC H4P 2P5 CanadaPhone: 514-337-5255Email: [email protected] of a 2013 Novarica RAVE Award and processing 600 million documents annually, Silanis is the electronic signature standard for insurance carriers, agents and brokers of all sizes. In the cloud or on-premise, e-SignLive™ captures secure, enforceable and compliant e-signatures, and enables STP for new business, disclosure delivery, e-policy delivery, agent licensing and more. www.silanis.com Silvervine 825Rebecca Jennings201 Byrd Court Warner Robins GA 31088 Phone: 888-856-6388Email: [email protected] offers a modern web based core administration suite that increases company efficiency and potential for growth within companies in the P&C industry writing personal and commercial lines. Not only does the Silvervine System automate critical insurance processes, such as policy, billing, claims, rating, quoting and policy issuance, it extends to include business intelligence, document management, producer/commis-sion management, agent/consumer portals, & mobile self-service offerings. SKODA MINOTTI 1036Jeremy Long6685 Beta Drive Mayfield Village OH 44143 Phone: 440-449-6800Email: [email protected] Minotti’s Insurance Services Group offers a broad range of accounting and advisory services, including: regulatory compliance, financial reporting, tax planning, business strategy, systems implementation, system security, valuations of companies and capital management. Our Risk Advisory Services Group is a full-service compliance and security practice that helps clients pro-actively manage risk.

SMART DEVINE 1113Anil Chacko1600 Market Street 32nd FloorPhiladelphia PA 19103 Phone: 267-670-7311Email: [email protected] DEVINE is a premier advisory, ac-counting and tax firm that understands the specialized world of insurers and reinsur-ers, both domestic and international. We provide comprehensive services that meet the specific operational and technical needs of insurance, reinsurance, captive, ceding, mutual and stock companies. SNL Insurance 725JB MilnorOne SNL Plaza Charlottesville VA 22902 Phone: 434-951-7467Email: [email protected]/insuranceSNL is the go-to source for insight into your company’s internal and external data. SNL’s comprehensive solution provides a full suite of tools that allow today’s insurance company to get a 360° view of their financials, peers and market conditions. Our clients combine this in-sight with a complete understanding of internal performance drivers to position themselves to maximize future growth. Solartis 717Carol Mowry1601 N Sepulveda Blvd #606Manhattan Beach CA 90266 Phone: 570-842-7094Email: [email protected] YOU LOOKING FOR A CLOUD BASED POLICY LIFE CYCLE SYSTEM THAT WILL: • Rapidly de-ploy your new insurance program • Allow your brokers and insureds to happily service their own accounts • Integrate seamlessly with your other systems using web services • Control automa-tion costs to match your growing revenue COME SEE A DEMO OF THE LATEST TECHNOLOGY ADVANCEMENTS IN POLICY ADMINISTRATION. COME SEE “SOLARTIS INSURE” AT BOOTH 717. Sovos Compliance 347Courtney Buskirk9800 Bren Road East Suite 300Minnetonka MN 55343 Phone: 763-235-5878Email: [email protected] Compliance can enhance your 1099 reporting processes with highly configurable solutions that are tailored for your business needs and organizational goals.

SPLICE Software 147Tara Kelly425 78 Ave SW, Lower Level Calgary AB T2V 5K5 CanadaPhone: 403-720-8326Email: [email protected] real data & the human voice, SPLICE Software creates data-driven dialogs to optimize customer communications – im-proving customer experience and growing brand loyalty. SPLICE works closely with our clients to ensure legal compliance and top customer engagement to maximize commu-nication ROI. SPLICE voice messages reach 95 percent of targeted customers with an average listening time of 40 to 50 seconds - improving the number of positively managed customer relationships.

EXHIBITOR LISTINGS



SS&C 1118Maria Grassetti80 Lamberton Road Windsor CT 06095 Phone: 860-298-4624Email: [email protected]&C Technologies, Inc. has spent years creating the most comprehensive arsenal of software technology in the insurance invest-ment management industry – technology that complements our unrivaled expertise and professionalism in front-, middle- and back-office software applications, business process outsourcing and software as a service. Step up for Students 552Debbie Woerner19501 Lake Oceola Lane Odessa FL 33556 Phone: 813-833-3199Email: [email protected] Up For Students is an initiative of the Florida Tax Credit Scholarship Program. The program allows any company that pays Florida corporate, insurance premium, or direct pay sales & use tax to redirect a portion of their tax liability to provide education scholarships for low-income Florida children in K thru 12th grades. Because it is a redirection of taxes al-ready owed, it costs nothing to participate and serves as an innovative way for corporations to give back to their communities. StoneRiver 711Emily Mertz4601 DTC Blvd Suite 200Denver CO 80237 Phone: 800-943-2851Email: [email protected] of customers have developed long relationships with us as they count on StoneR-iver’s reliability and strong platform for growth and innovation. Our suite of products encom-passes policy, billing, claims, and reinsurance for all major lines. regulations. Powering What’s Next? in booth 711.

StoneRiver Financial & Compliance 541Julie Kramer222 3rd Avenue SE Suite 405Cedar Rapids IA 52401 Phone: 800-373-3366Email: [email protected] Financial & Compliance is the leader in insurance-specific accounting and annual statement filing solutions that save time and resources. Our efficient, powerful tools streamline your processes and protect you from non-compliance risk. With hundreds of clients, unbeatable customer service and an experienced staff of insurance-accounting professionals, we are the recognized experts in financial and accounting for insurers. Visit www.stoneriverfc.com for more information. Strategy Meets Action 937Ben Stinson75 Arlington Street, Suite 500 Boston MA 02116 Phone: 857-241-3869Email: bstinson@strategymeetsaction.comwww.strategymeetsaction.comStrategy Meets Action (SMA), is a leading re-search and advisory services firm exclusively serving the insurance industry. A trusted advisor to over 500 companies, SMA offers a suite of services including retainers, re-search, consulting, events, and innovation for the Property and Casualty and Life and An-

nuities segments, as well as the technology and solution providers that support it. Stuart Lippman & Associates, Inc. 941Stuart Spivack5447 E. Fifth Street, Suite 110 Tucson AZ 85711-2345 Phone: 520-881-5900-7206Email: stuart.spivack@stuartlippman.comwww.stuartlippman.comStuart-Lippman and Associates, offers a dy-namic insurance recovery alternative that is grounded on knowledge. Having a thorough understanding of your loss, while maintaining a rigorous code of ethics ensures profes-sional handling and a much higher return to our clients. Offering online account place-ment, status reports, and payment reporting. We think you’ll find a visit to our booth will be valuable time spent at this year’s conference. SunGard 401Patti FreseNorthwinds 4 11605 Haynes Bridge RoadAlpharetta GA 30009 Phone: 305-613-9521Email: [email protected]/insuranceSunGard Insurance offers a suite of technol-ogy solutions and services for the insurance industry across life, health and property/casualty lines of business. For 30 years, Sun-Gard has helped insurers around the world reduce risk and operate more efficiently and effectively with risk management, workflow, policy administration, and financial and in-vestment accounting solutions. Swift Print Communications 617Allan Leonard1248 Research Blvd St. Louis MO 63132 Phone: 314-991-4300-329Email: [email protected] Print Communications is your leader in Annual Statement printing. Why? Because we’ve done it successfully for over 80 years. Nobody does it better. Period. We also pro-vide a web-integrated print management solution called Swift Click, allowing insur-ance companies to streamline fulfillment on items like brochures, business cards and more. So visit us at booth 617 and see why so many insurance companies are choosing Swift Print Communication for their Annual Statements and so much more! Systema Software LLC 1031Brian Mack900 Larkspur Landing Circle Suite 201Larkspur CA 94939 Phone: 800-272-9102Email: [email protected] Software designed SIMS Claims™ as the next generation in claims software: fast, flexible, and functional. As a compre-hensive solution, SIMS manages multiple lines of insurance with seamless integration, business intelligence, mobile, and cloud capabilities. Through rapid deployment and an elegant design, SIMS boosts examiner productivity, efficiency, and focus. The Ewbank Group P.C. 833Mike Ewbank16475 Dallas Parkway Ste 780Addison TX 75001 Phone: 972-931-5777Email: [email protected] Ewbank Group is committed to provid-

ing a high level of quality to our insurance financial services area and to the insurance industry as a whole. We do this through expansion of our knowledge base, continued participation with the industry, and unrivaled customer service. We are consistently recog-nized in the Top Audit Firms in the insurance industry by A.M. Best. Thomson Reuters 643Jim Mirabile2395 Midway Rd - Bldg 1 Carrollton TX 75006 Phone: 888-706-1041Email: [email protected]/onesource/1099Thomson Reuters is the world’s leading source of intelligent information for busi-nesses and professionals. Serving account-ing, tax and corporate finance professionals, the Tax & Accounting business of Thomson Reuters is the leading provider of technol-ogy, information and integrated tax solu-tions. The ONESOURCE Tax Information Reporting portfolio includes compliance software, services and consulting Thunderhead.com 352Leah Maduri551 5th Avenue 32nd FloorNew York NY 10176 Phone: 917-409-1172Email: [email protected] provides a range of powerful SaaS solutions from its ONE En-gagement Hub. The ONE Engagement Hub ties together customer insight, context and journey behavior and uses these to inform interactions with customers and partners across all touchpoints. We make it easy for customer-facing teams to design and deploy great customer journeys based on this rich insight and through value-driven interactions that lead to long-term engagement.

Topdown 840Mike Lui 9210 Corporate Blvd Ste 401Rockville MD 20850 Phone: 3014179660Email: [email protected] TriTech Software/Services 447Robert Brezovsky Jr.1205 S. Greenville Ave. Allen TX 75002 Phone: 972-680-2223Email: [email protected] leads the market in the insurance tax industry. Premium Pro software provides tax solutions for premium and municipal tax filers. TriTech Services is a premium and municipal tax preparation firm with 200+ years of experience working with the largest insurance companies. Their services offer a unique combination of consulting and prepa-ration related to state and local taxes. The consulting group assists with reverse audits, retal concerns, desk and field audits, and state return reviews.

Tropics Software Technologies, Inc. 842Carol Gutierrez7349 Merchant Court Sarasota FL 34240 Phone: 941-955-1234Email: [email protected] Software Technologies is a national software company specializing in workers’

compensation systems. The company pro-vides integrated, web-based policy, claims and financial systems. Tropics offers a comprehensive set of configurable modules, based on a common foundation of automated work and document management. UniRisx Ltd 1105Jeff Larson300 Stevens Drive Suite 360Philadelphia PA 19029 Phone: 347-277-5810Email: [email protected] Unirisx Solution™ is a proven, policy ad-ministration and underwriting solution, with advanced technology delivered in a true Saas model. A dynamic, configurable insurance system, designed for rapid implementation. enabling ability to quickly prototype and de-ploy new products in record time. Complete distribution channel flexibility with one sys-tem capable of consolidating business units. All of this is provided with the lowest total cost of ownership in the insurance industry. Unit4 740Mark Moreau1000 Elm Street Suite 801Manchester NH 03101 Phone: 603-471-1722Email: [email protected] is a leading provider of enterprise application empowering people in service or-ganizations. With annual revenue over 530M USD and more than 4,000 employees world-wide, Unit4 delivers ERP, industry-focused and best-in-class applications. Thousands of organizations from sectors including profes-sional services, education, public sector, non-profit, real estate, travel, wholesale and financial services benefit from Unit4 solu-tions. Unit4 is in business for people. US Bank Institutional Trust & Custody 1124Rod Skidmore221 S. Figueroa St. Ste 210Los Angeles CA 90012 Phone: 866-650-4122Email: [email protected]/itcOur 100 year history of providing highly-customized trust, custody, and investment management services through regionally-based service teams gives our clients confidence that they can rely on us to protect their interests. More than 4,200 clients with $1 trillion in assets under administration trust U.S. Bank to safekeep, manage, and grow their assets. NOT A DEPOSIT, NOT FDIC INSURED, NOT INSURED BY ANY FEDERAL GOVERNMENT AGENCY, MAY LOSE VALUE, NOT GUARANTEED BY THE BANK

ValueMomentum Inc. 938Abhijeet Jhaveri3001 Hadley Road Unit 8South Plainfield NJ 07080 Phone: 908-755-0048Email: [email protected] is a global provider of pro-fessional services and pre-packaged IT solu-tions to the Insurance industry. Our solutions & services enable enterprises achieve their full potential by improving process efficiencies, increasing people’s effectiveness and making technology assets flexible and reusable.

EXHIBITOR LISTINGS



Venture Solutions 1137Christine Isaacs1170 Grey Fox Road Arden Hills MN 55112 Phone: 800-728-2615Email: [email protected] and electronic customer communica-tions for insurance providers. Comprehensive and timely communications to help grow/retain your customer base. Online tools, QR codes, E-mail/SMS communications, E-consent pref-erence centers and PURLs compliment our full-service variable-color imaging services. Vertafore 307Nancy Grygorowicz-Davis11724 NE 195th Street Bothell WA 98011 Phone: 800-444-4813Email: [email protected]® delivers software and services that transform the business of insurance. More than 20,000 customers rely on Vertafore’s integrated technology that connects the industry with complete solutions—agency management, rating, connectivity, content management, workflow, research solutions and producer lifecycle management—so their businesses run better and are more profitable. Vikaran Solutions 138Brian Bogel750 Warrenville Road Suite 303Lisle IL 60532 Phone: 630-512-8800Email: [email protected] provides state-of-the-art technology solutions for Carriers, MGAs, TPAs and Self-insureds. Solutions are offered as a fully in-tegrated, comprehensive software suite or as stand-alone modules. The open architecture of our platform enables integration with other vendor solutions; or they may be deployed as a seamless software suite that addresses core customer needs within the enterprise and across the insurance value chain. Vitech Systems Group 931Jamie Vitiello401 Park Ave South New York NY 10016 Phone: 212-868-0900Email: [email protected] V3 System is a highly scalable and configu-rable administration solution designed to meet the unique needs of insurance organizations. Built on contemporary technology, the V3 Sys-tem is a browser-based system that includes native functionality for business functions includ-ing billing, enrollment, benefit calculations and self-service as well as enterprise functions in-cluding workflow, CRM and imaging capabilities.

Vlocity Inc 104Sungha Lee50 Fremont Street Ste 2250San Francisco CA 94105 Phone: 415-688-4101Email: [email protected]/industries/insurance/Vlocity Insurance is a comprehensive suite of policy, benefit plan, distribution channel, and customer information cloud and mobile apps built entirely on the Salesforce1 Platform. De-signed for P&C personal lines, P&C commer-cial lines, individual life and annuities, as well as employee group benefits, Vlocity Insurance provides a modern, pre-built omni-channel

sales, marketing and service solution that integrates flexibly with third-party systems through pre-built APIs and web services. VRC Insurance Systems 132Patrick McGinty CPCU32121 Lindero Canyon Rd. Suite 100Westlake Village CA 91361 Phone: 818-827-2167Email: [email protected]/At VRC we listened carefully and developed VE-LOCITY, an integrated suite of products acting as a single system to Accelerate your business processes. A single system that does in light speed, what used to take days to complete. You can now drag and drop all documents into Velocity- a single place for secure storage & access. With automated underwriting valida-tions & rating, an insurance producer can be with a customer and have their application ap-proved through Velocity, in REAL TIME! VUE Software 1114Jeff Sloan4800 Lyons Technology Pkwy Suite 4Coconut Creek FL 33073 Phone: 609-903-0499Email: [email protected] Software is a leading insurance technol-ogy solution provider that delivers software solutions to insurance organizations across all segments of the insurance vertical; Life & annuities, health and property and casualty. Ward Group 838Paul Rieder11500 Northlake Dr Suite 305Cincinnati OH 45249 Phone: 513-746-2434Email: [email protected] Group is the leading provider of benchmarking and best practices studies for insurance companies. The firm analyzes staff levels, compensation, business practices and expenses for all areas of insurance company operations to help companies measure results, optimize performance and improve profitability. Separate benchmarking programs are available for life and property-casualty segments. WaterStreet Company 126Carol Barton215 S Complex Drive P.O. Box 2700Bigfork MT 59911 Phone: 864-434-0261Email: carol.barton@waterstreetcompany.comwww.waterstreetcompany.comWaterStreet Company is committed to provid-ing inventive products and services to the property and casualty insurance industry using the latest in real-time, rapid-response technol-ogy. The comprehensive WaterStreet system incorporates intelligent transaction processing from end-user through back-end reporting. When our clients wrap the system with our services suite, they can provide their agents and clients with superior service without capi-tal expenditures and recurring overhead. WAUSAU 637Jamie Mangels875 Indianhead Drive Mosinee WI 54455 Phone: 715-241-2155Email: [email protected] Financial Systems is a premier pro-vider of payment and remittance processing

solutions, serving businesses of all types to develop strategies that move money faster. With its products, services and consulting, WFS works with customers to speed check processing, electronic presentment, ACH payments, transaction processing, distributed capture and enterprise content management. WeiserMazars LLP 549Jeffery G Palmer501 Office Center Drive Suite 300Fort Washington PA 19034 Phone: 610-247-0014Email: [email protected] provides exceptional audit, tax and advisory services to US and inter-national insurance companies. Our team of experienced professionals has a keen understanding of the needs of insurance and reinsurance executives in today’s dynamic business environment. We focus on deliver-ing practical, high-impact solutions success-fully addressing the core challenges facing your business. Western Union Payment Services 835Randy Vyskocil199 Water Street 29th FloorNew York NY 10038 Phone: 212-361-5673Email: [email protected] Union® Payments is the most experi-enced provider of comprehensive bill payment services in the insurance industry, creating cus-tomizable payment solutions for billers that pro-vide convenient and reliable mobile, electronic and cash payment options for consumers. Wipfli, LLP 124David Wagner10000 Innovation Drive Ste 250Milwaukee WI 53226 Phone: 414-259-6800Email: [email protected]/insuranceWe are fiercely focused on helping you achieve success. Our team has deep insur-ance experience and expertise. We help you leverage technology to improve your opera-tion. Examples include: gaining actionable wisdom from data, modernizing technology to support your business objectives, mobile apps for the insurance field worker, and serving and understanding clients better thru CRM.

Workday 436Sales6230 Stoneridge Mall Road Pleasanton CA 94588 Phone: 866-951-9002Email: [email protected] leading provider of enterprise cloud applications, Workday delivers financial management, human capital management, and analytics applications designed for the world’s largest organizations. Xpertdoc Technologies Inc. 847Francis Dion1160 Levis Street Suite 102Terrebonne QC J6W 5S6 CanadaPhone: 866-961-9111Email: [email protected] is a global software company provid-ing document output and customer commu-nications solutions to the insurance industry. We provide award-winning technologies for large-scale automation, forms conversion and

management, and collaboration workflows. Our product suite delivers unmatched CCM capabili-ties to core insurance systems, enabling rapid, compliant and personalized customer com-munications. Visit www.xpertdoc.com for more information. Xpertdoc. Better documents. Faster Xuber 801Chris BakerThe Walbrook Building 25 WalbrookLondon EC4N 8AQ United KingdomPhone: 011-44-203-604-3333Email: [email protected] provides insurance software for the global commercial market, drawing on more than 40 years experience with over 180 customers across 42 countries. Powered by the Xuber Plat-form; components can be deployed separately or as fully integrated end-to-end solutions for insurers and reinsurers. All Xuber components share a common data model giving you a single source of data, opening the way for a worldwide single platform and better positioning compa-nies for growth. For more info visit xuber.com

Yodil 936Justin Silver112 South Tryon Street Suite 700Charlotte NC 28284 Phone: 908-406-0445Email: [email protected] provide BI, data analytics, and reporting to insurance carriers, MGAs, and agents. Regard-less of the size of your organization or how far down the BI path you might be, we can help. With the Yodil Platform and our Insurance Data Store, we’ll deliver what you need quickly and affordably. And we’ll give you a whole new, much more productive way to monitor, mea-sure, and manage your business. ZAGS 647Yancy Oshita26 Broadway Street Suite 22New York NY 10004 Phone: 908-752-7289Email: [email protected] is a provider of core insurance software committed to delivering on its vision to change the status quo through the unique blend of technology and user experience. Zags designs its products to enable P&C and group life carriers a better way of doing busi-ness that goes beyond policy administration, billing and claims. Come visit us at booth #647 to learn about Zags Suite. For more information, visit www.zags.info Zensar Technologies 934Unnati Gajjar3030 Lyndon B Johnson Fwy #230Dallas TX 75234 Phone: 214-306-9342Email: [email protected] Technologies is among the top 20 technology and software services provid-ers from India. Zensar’s industry expertise spans across Manufacturing, Retail, Banking Financial Services and Insurance. With over 6800 associates and presence across US, UK, Europe, Middle East, South Africa & APAC,the Company delivers comprehensive services for mission-critical applications, en-terprise applications, infrastructure manage-ment, business intelligence and analytics, CRM and Business Process Management.

EXHIBITOR LISTINGS

www.vikaransolutions.com630.512.8800

THINK BEYOND CORE POLICY, BILLING AND CLAIMS SOFTWARE

TECHNOLOGY THAT TRANSFORMS THE INSURANCE VALUE CHAIN

An insurance value chain

software platform supporting key

entities within your ecosystem

Booth# 138

“The Vikaran relationship has been transformative for our organization. The partnership spirit and advanced system capabilities provide Patriot with the progressive capabilities needed to win in this marketplace. Vikaran Solutions is proving to be a solid investment for us.”

Steve MarianoChairman and CEOPatriot National, Inc.

MGA’s | Retail Agencies | Producers | Policy HoldersClaimants | TPA’s | Attorneys | Law Firms | Fraud Investigations

Healthcare Providers | Vendor Partners | Third Party Auditors

Agency Portal | Policy | Billing | Premium Audit | ClaimsPayment Processing | Compliance | Reinsurance

Customer Portal | Claimant Portal | Business Partner Portal

2015 Vikaran Solutions, LLC.

WOULD LIKE TO THANK OUR 2015 SPONSORS[ 2015 CONFERENCE SPONSORS ]

[ EXECUTIVE EDUCATION ROUNDTABLE SERIES SPONSORS ]

Insurance Investment ManagementInsurance Investment Management


FEATURE

It’s late March already and the corporate tax deadline has passed. For many, this also means having put regulatory filings

or financial statement audits behind you. However, we would like to encourage you not to take your foot off the gas just yet! Let that sigh of relief be instead a replenishing of motivation toward addressing various tasks that may still require your attention. For your consideration, we present our Top 10 items that we believe you will want to check off your list in the near future:

1) Pay the First Quarter Estimates Due April 15, 2015

Oftentimes, the first quarter estimated tax payments will be handled as part of the tax return extension process. If not actually included with the extension payment itself, the calculation of amount due can usually be done at the same time. If estimates have been calculated but not yet paid, be sure to set a reminder to do so before the due date of April 15. Make sure to allow up to 24 hours for electronic payment processing times. And of course, if estimates have not yet been addressed, the time to address them is now.

2) Set Up Safe Harbor Estimates for the Year While you are thinking about it, consider

whether you can benefit from making 2015 estimates on a prior year safe harbor basis. Typically, if the company has experienced taxable income levels below $1,000,000 for the past three years, it will be allowed the safe harbor method of remitting estimated tax payments for the current year in 4 equal installments totaling 100% of the prior year’s tax liability. Of course, you can use actual data to make more accurate estimates, but safe harbor provisions offer time savings in that the calculation only needs to be done annually rather than quarterly. The payments can be set up for automatic payment and calendared for someone to simply initiate the payments at the appropriate time. Time savings also lead to cost savings and we all know that’s a benefit not to pass up!

3) Elect to Use Different Annualization PeriodsIf safe harbor estimates are not available to

your company, then you will need to use actual quarter-to-date financial information in order

to annualize and determine your estimates throughout 2015. The general rule is familiarly referred to as “3-3-6-9” and refers to the use of March, March, June and September financials to determine annualized estimates. However, the required month’s data may not be available within enough time to pull together the tax payment. In that case, an election can be made to adopt one of two different annualization periods: either “2-4-7-10” or “3-5-8-11” (again, referencing the month used for each quarterly annualization). If either of these alternate methods more closely aligns with the availability of financial data, be sure to make the election to use the alternate period by filing Form 8842 by April 15, 2015.

4) Address the Application of the Tangible Property Regulations

It is expected that almost every taxpayer will be impacted by the final regulations. If a company has ever had depreciable tangible properly, repairs and maintenance expenditures and/or materials and supplies expenditures, know that some action will be necessary under the Tangible Property Regulations. Deferring assessment of the implications is not an option. Fixed asset records may need to be analyzed as far back as available, and that is going to require time and patience. It may be necessary to file Change of Accounting Method forms and this may necessitate additional costs to the company. The final Regulations are lengthy and involved and beyond the scope of this article so we strongly encourage you to contact one of us or your tax advisor for further guidance and planning.

5) Electronically File the Report of Foreign Bank and Financial AccountsAlthough not a new filing requirement,

it is worth mentioning this obligation as the penalties for failure to file are quite hefty. Any United States person – including individuals and entities – that has signature authority over or a financial interest in foreign financial accounts must file FinCEN Form 114, Report of Foreign Bank and Financial Accounts, if the aggregate value of all such accounts exceeded $10,000 at any time during the preceding calendar year. The return is due

June 30, 2015 with no extension opportunity. The key point here is that the deadline for this return refers to the date by which it must be received by the IRS; not the postmark date. In fact, this form must be filed electronically. If you have any questions about this filing, please contact one of us or your tax advisor for further assistance.

6) Send Your Tax Preparation Documents to Your CPAYes, extensions are filed, but the real

work has yet to be done. The tax return still needs to be prepared and will likely require more fine-tuned data than was used for the extension. Your CPA will be sending you a request for additional information but if you have not yet received it, request it. Gather and send the information and check off one more box on your to-do list.

7) Consider Whether You Actually Paid Out Those Accrued Year-End Expenses

Did you assume certain year-end accrued expenses would be paid out after year-end in order to substantiate them as deductions in the year of accrual? If so, now is the time to ensure that those expenses actually were or will be paid in order to be valid tax deductions. Remember, certain accruals must be paid as of the date you file the tax return in order to be deductible on that form and it is past the March 15 deadline for paying certain compensation related accruals.

8) Review Your State Tax Return FilingsAre you filing in all the appropriate

states? As you may know each of the states have a degree of variation when determining whether you meet the requirements for filing a state tax return. There are also differences between the states in how you calculate the tax liability. Although the deadline for states with a March 15th filing date has passed, there are several states that are due April 15th or later and so the opportunity to file a timely extension is still possible. Additionally, if you determine you should have been filing a state tax return in prior tax years, there are options available which can minimize the tax exposure. Most states have a provision for voluntary disclosure programs which

TAX CORNER

Don’t Take Your Foot Off the Gas



FEATURE

Twitter is an interesting social media channel. From its original concept as a way for small groups of people to stay

connected via text message, it has evolved into a social media powerhouse with the ability to mobilize political revolutions from Moldova to Egypt.

It can just as easily help you demonstrate your expertise and build a professional brand.

Tweeting is relatively easy. You simply create a Twitter account and post a message of up to 140 characters. You can include a link to content on another site or you can attach a photo or—as of February, 2015—a video that is hosted on Twitter.

Tweeting strategically to build a positive image and enhance your career is a bit more challenging. There are numerous examples of people—some of them experienced marketing and PR professionals—destroying careers with a single bad Tweet. Our goal is the opposite: to use Twitter to position you as an expert and a professional.

So let’s get started. Below are 6 key steps to getting started on Twitter. Follow these and you’ll be on your way to engaging as an insurance professional in no time.

1) Establish your Twitter Handle. This is your name on Twitter, so choose something that sounds professional. You want to ensure that your Twitter handle represents you well to your peers in the industry. Some version of your name is appropriate (mine is @dmreffitt) as is something to do with your professional role. A Chief Financial Officer for ABC Insurance could choose @CFOABCIns. Don’t worry too much about finding a clever handle at first. Twitter allows you to change your handle at will, so if you struggle now and find something later you can always change it while you’re still building followers.2) Create a Professional Profile. This has

three aspects: Profile Photo, Header Photo, and Bio.

Profile Photo: This should be a clear photo of your face and upper body, reflecting you as you are seen at work; think “what would I wear to a networking reception?” If you have a professional headshot, use it. If not, have a friend take a photo of you at work and use any of the free tools

available for your smartphone to edit it to make you look your best. I recommend VSCOcam. Use the crop option for a “square” photo; Twitter will crop it for you but if you’re cropping to a square picture on the phone you ensure it is perfect.

Header Photo: This is the large background image on your profile. When you’re first beginning you can leave it blank, which will default to a plain colored background depending on your selected Color Theme. Or you can choose to upload a personal/non-rights protected public photo that reflects a career-related interest; mine shows me in silhouette playing golf.

Bio: This is arguably the most important piece of your profile, as the content you place here will determine what shows up in search engines. You are limited to 160 characters (with spaces) and you can edit as needed. It should be a short statement of who you are and what you care about, and those interests should be hashtagged (see “Learn the Ropes” below for more info on hashtags). For our CFO friend above, he might want to mention his company’s Twitter handle and some areas of expertise as follows:

CFO at @ABCInsCo interested in #financial news, #investments, and the #stockmarket. Opinions are my own and retweet ≠ endorsement. Email [email protected]

There, in 151 characters, we’ve summarized everything we need to know. His role, the things he cares about, and a disclaimer that the tweets he’s putting out are his own and do not reflect the opinions of ABC Insurance Company. Anyone searching for tweets that

include the hashtags in the profile will see profiles with those hashtags as well; so now he’s

“on the radar” as a person of interest.3) Follow Industry Accounts. Start

following the Twitter accounts of the people and groups you already know. As a start, you can follow @IASAInc, the official Twitter account of the IASA. As well as @IASAExecDir and @IASAPresident, which are the Twitter accounts of our Executive Director Joe Pomilia and the President of IASA, currently Forrest Mills.

From there you can add other industry as-sociations, such as @LIMRA, @LOMA_Updates, and @PCIAA; industry publications such as @_INN and @RiskInsurance; and industry ana-lysts and consultants like @Celent_Research and @SMAInsurance. These are just examples. The best things you can do are to look at who your peers are following, and start following them, and to follow your own company’s Twitter ac-count and look at who follows your company.

One caveat; don’t immediately follow hundreds of accounts. If you do—especially before you begin tweeting—you’ll appear as a possibly fake account that could scare people off. Start with 50-100 followers, and then add slowly as you begin building followers of your own.

4) Learn the Ropes. Before you begin tweeting everything that comes to mind, spend some time learning the conventions of tweeting in your professional space. Read the tweets of the accounts you’re now following and learn what hashtags are commonly used by your peers. Hashtags, by the way, are a way of catego-rizing tweets for the convenience of the readers. They can reflect popular topics in a group or industry. Such as #insurance or #finance, or they can be short-lived to follow a particular event or news item, such as the hashtag for our annual conference #IASA2015 or the upcoming #Olympics2016. Each industry has its own con-ventions, so learn them before you jump in and potentially embarrass yourself.

5) Start Tweeting. You’re now ready to jump into the Twitterverse. I recommend that your first tweet be a link to an online news story. When you see an article you think would interest your peers, post a link to the

Get Started With Social: Building Your Brand on TwitterBy DARIN M. REFFITT



allows a taxpayer the opportunity to come forward voluntarily in exchange for a limited look back period and abatement of penalties. Multi-state taxation is a complicated area and the topic of many FIN48 discussions. If you have any questions in this area, please contact one of us or your tax advisor. And remember, the statute of limitations does not begin until a tax return is actually filed!

9) What Else Have You Been Meaning to Address?Every year is busy and we all make notes

and lists of tasks that we intend to tackle “once the deadline has passed” or “once the financial

statements have been issued.” Sometimes those tasks get further tabled in favor of addressing new fire drills or more urgent to-do’s that have arisen. However, what if now is the right time to tackle any of those tasks? Delegate it, set aside calendar time to handle it personally or hire a consultant to do the heavy lifting. It may not be all the tasks you had hoped to get to, but pick one or two and go for it. One is better than none!

10) Register for the IASA Annual Education Conference and Business ShowGive yourself something to look forward

to! This year’s annual conference is going

to be held June 7-10 at the Mandalay Bay Resort and Casino in Las Vegas. Key-note speakers expected at the event include Peyton Manning and Condoleezza Rice and up to 19 hours of continuing education will be offered. Full conference agenda and registration information is provided at https://www.iasa.org/conference. Best to save your spot now.

Instead of loosening up on the reins, think of this next 30- or 60-day period as The Final Push. Spend the time now to save the time later – you never know what else may come up that will only delay all of your good intentions in the months ahead.

FEATURE

Everyone has heard the old saying that CIO stands for “career is over” instead of “chief information officer.” For some

CIOs, this frightening idea makes it necessary to work harder (and smarter) to make technology a strategic advantage instead of just a capital expenditure. Part of the trick to doing this is choosing the right vendor partners, and implementing the right technology solutions both successfully and consistently. With many factors contributing, how can anyone be 100 percent certain, especially when it comes to core administration system decisions.

Does the vendor have a solid product roadmap that will ensure modernity for years to come? Is there a successful implementation track record to pair with proven technologies? On Monday, June 8 during the 2015 IASA Annual Educational Conference and Business Show, session #273, “Avoiding a Legacy Implementation: Future=Proofing Your Core Systems Transformation,” will discuss many of these issues and outline some best practices all CIOs can follow to success.

Moderated by Karen Pauli, research analyst in CEB Tower Group’s insurance practice, the session will begin with an overview of where the industry is today. We know that today’s consumers want better service, variable products, and instant access, which rigid, legacy systems don’t enable or support. But, rushing into a system selection and core system implementation situation is not necessarily the answer. Insurers must select and implement new core administration systems with an eye toward the future, thereby ensuring it is possible to future-proof any transformation project, ensure the best results and avoid implementing a new legacy system by paving a smooth upgrade path.

During this session, Pascal Lavoie, CIO of Industrial Alliance Auto and Home (IAAH) Insurance, who recently successfully completed a core systems implementation of EIS Group’s EIS Suite, will discuss how project management and testing methodologies, such as Agile and Lean, were utilized to ensure a seamless transition to new

technologies and how he has paved the way for smooth upgrades in the future by building solid vendor relationships and working collaboratively to limit customizations. And,

Scott Hunt of CSAA, who also recently completed a core system replacement working with EIS Group, will explain how the transformation is helping the company improve efficiency, boost customer service levels and reduce costs.

Finally, Philippe Lafreniere, SVP at EIS Group, will detail how utilizing a cloud deployment for solution hosting and testing can further help insurers scale effortlessly, upgrade more easily, and enhance disaster recovery. By implementing modern solutions and planning ahead for upgrades, insurers can achieve additional measures of customer-centricity, self-sufficiency and future-readiness. Well managed, legacy modernization can be a once-in-a-lifetime opportunity to not only optimize processes and reduce costs but to anticipate the future of the insurance business.

Avoiding a Legacy ImplementationBy JENNIFER OVERHULSE

Jennifer Overhulse is the principal owner of St. Nick Media Services. She can be reached for further information and comment via email at [email protected].

Tax Corner continued from page 49


ASSOCIATION NEWS

1. How did you get started in the Insurance Industry? Interestingly enough, my introduction to the insurance industry was due to the farm crisis in the early 80’s. At that time I was an in-ternal auditor with a large regional bank holding company that was firmly in the middle of the cri-sis, seeing the writing on the wall and being a na-tive Iowan that wanted to stay in the Des Moines area, insurance seemed a good way to do that and provide unlimited options for growth and development. Soon after, I landed my first job with a regional P&C company, IMT Insurance. Now 30 years later I’m at my fourth insurance company and still being challenged. My career has spanned traditional P&C, medical malprac-tice and now crop insurance. Looking back, a career in insurance accounting in my mind is one of the best kept secrets that exist today.

2. Was there a person or event that impacted the direction of your career if so can you share a little bit? I have been fortunate to have many people that have impacted the direction of my ca-reer some good some bad. My Father always told me to set my goals high and never listen to those that would try and hold you back, or tell you, “you can’t”. This was particularly important in my sec-ond year of college at the University of Northern Iowa, which is the year every accounting professor is trying to get you to drop accounting as a major for something easier. My Father always told me if that is what you want, stick with it no matter what the obstacles. The other person is, of course, my wife Sue. She is one of the most solid business professional I have ever met, and fortunately her advice and direction have been free.

3. How / when did you first get involved with IASA? While at a Midwest chapter meeting I was lucky enough to run into an old gentleman by the name of Doug Yenzer. Doug was a very outgoing individual who knew everyone, and over the next few meetings he persuaded me to try out volunteering at the Midwest chapter.

4. How do you typically get your work day off to a good start? I’m a coffee snob, so it’s home brewed Starbucks and a little Jimmy Buffet on the iPod.

5. Is there a certain song on your iPod that gets you motivated? Juke Box Hero by Foreigner — it never lets me down!

6. What would you consider to be the biggest benefit your company gets from your volunteer

participation in IASA? People always say its net-working - and I would concur - but what I like is what the networking gets the company. By build-ing relationships with vendors, you get to know on a personal basis who you are buying from. An unlimited source and choice of vendors and products that are available when your company goes to market, but most of all it’s the long lasting relationships with the best professionals in the industry that I can call on to help resolve issues and challenges that face my company.

7. What is the biggest benefit you get from being involved as a volunteer with IASA? The education I get from the people I meet and am involved with as a volunteer of IASA and the friendships I have built. So many backgrounds, so many business leaders, so many first-in-class individuals, and all here to help me grow and develop by sharing their experiences with me.

8. Do you have any hobbies that could affect your personal insurance premiums? Absolutely! I love to scuba dive; unfortunately, living in the Midwest, my options are limited.

9. What is your favorite way to relax after a particularly stressful day in the world of insurance? In the early days of my career it was going home and being with my family. Sue and I have raised three boys together, and there is nothing better than getting home after work and spending time with them. However these days I have to call them up or in most cases text them. Either way getting lost in their day is a great way to end mine.

10. IASA is a great place to experience first-hand the cooperation of business, financial and IT professionals working toward a common goal. Do you struggle with issues relating to business/IT alignment at your company? What is the best way you have found of successfully han-dling these types of situations? Yes, we struggle

like any other company does; the best way I have found to successfully handle it is to make sure you have the best IT professionals on your team, be open and direct with them, and under-stand they can’t control everything either.

11. What do you believe is the biggest chal-lenge currently facing your company? Technology, hands down. It changes and evolves so quickly

- just when you think you are out in front of it you find yourself in the middle of the pack again. It’s expensive, constantly changing and you are never done, you can’t be, because no else is.

12. How do the educational and networking benefits you get by volunteering for IASA help you do your job better? It keeps me in the know, listening while you network, it is incredible what people are doing with business and tech-nology, just listening to them tell their stories of success and nightmares is a big benefit to volun-teering. You get know people well enough that you can have the sincere conversation about business, where they see the future, how their company is dealing with today’s issues - and more importantly, what keeps them up at night.

13. Is your company getting involved in social media? Do you think social media can have benefits for insurance companies, or is it just a trend? We are keeping our eye on social media from a young customer perspective. We currently do the bare bones with social media and only in those established areas of usage. If you look at our boys and their use of social media, it’s here to stay and will be a viable way to reach out to customers of the future… it’s all they know.

14. Can you name one thing most people would never guess about you when they first meet you? I used to swim the butterfly competitively in high school and qualified for state 3 times. All three of my sons beat my best times their freshman year in high school, I guess their Mom had something to do with that.

NATIONAL VOLUNTEER PROFILE

Scott McEntee


ASSOCIATION NEWS

MEMBER COMPANY SPOTLIGHT

Did you Know?BY SONIA CLIFFEL

IASA now offers a small company membership that benefits sole proprietors, partnerships or other such

organizations within the insurance business community. In order to qualify for this membership, small member companies cannot exceed $25 million dollars in annual revenue and have no more than three employees. More importantly, the annual fee of a small company membership comes at a reduced cost of $300.

IASA’s mission is to enhance the knowledge of insurance professionals, and participants from similar organizations closely allied with the insurance industry by facilitating the exchange of ideas and information. The addition of the small company membership allows a broader range of organizations to take advantage of all of the benefits that IASA membership has to offer.

Highlighted below are a few companies that have embraced IASA’s new membership offering.

Wayne Umland, principal owner of Wayne Umland Consulting, joined IASA as a small member company in April 2014. After retiring from Glatfelter Insurance, Wayne decided to start his own consulting firm in order to provide advice and expertise to organizations in the insurance industry.

Wayne has been involved with the IASA since 2006, shortly after he started at Glatfelter. “The networking that the annual conference facilitates is phenomenal,” Wayne said. “As an executive, the roundtables offer a huge opportunity to meet peers and explore similar issues. I’ve become close with many of the people I’ve met at these sessions and know that I can pick up the phone at any time to connect with them and share ideas and seek guidance.”

The ability to stay involved with the IASA as a small member company has proven to have many benefits for Wayne after retirement and being on his own. “Attending the business show allows me to talk to the other vendors to see what’s new, what they are doing and what they are introducing so

that I can bring their solutions to a potential consulting partner,” said Wayne. “The IASA small company membership is a great opportunity for people like me to get involved and stay involved--even after retirement.”

Cynthia Ramos, president and owner of Ramos Accounting, joined IASA as a small member company in November 2014. After a 21 year career in the insurance industry, Cynthia started her own firm in 2007. Ramos Accounting and Administrative Services, LLC is a CPA and TPA firm that exclusively serves the insurance community including life, health, fraternal, mutual, farm mutual and property & casualty insurance companies.

Cynthia has been involved with the IASA throughout her career, both at the local chapter level and the national level. “I first attended the national conference back in

2010 and I’ve worked hard to make it every year since because the content is always something new and relevant” Cynthia said. She has also been very active within the Texas IASA Chapter and in 2014 decided to join the Board. “It’s been such a rewarding experience so far.”

One of the biggest benefits Cynthia has found from the small company membership is the ability to receive CPE credits and educational knowledge specific to the insurance industry. “It can be difficult for someone in a small firm to get continuing education especially within our industry,” Cynthia said. “IASA membership allows you to network and meet like-minded people while pursuing career development and continuing education within your niche.”

Kim Morton, founder of First Division

ASSOCIATION NEWS

Marketing, joined IASA as a small company member in September 2014. As a marketing professional in the insurance business space for many years, Kim decided to start her own marketing consulting firm which caters to the needs of solution providers in the insurance industry.

Kim has been actively involved with the IASA since 2011, both by volunteering on various committees and attending the annual conference. She currently serves on the Technology Program Committee and the Industry Relations Committee. “I personally get a lot of satisfaction from volunteering,” Kim said. “It can be a big commitment at times but the ability to network and expand my knowledge in these roles makes it worthwhile.”

Since joining as a small member company, Kim has enjoyed being able to see the annual conference through the eyes of an attendee rather than an exhibitor. In previous years, Kim was only able to

attend certain sessions and events because most of her time was spent in the exhibit hall. “The most important things for me at the annual conferences are the volunteer opportunities,” Kim said. “This past year I was able to spend some time volunteering in the IASA booth as well as being a vendor connect tour guide.”

Kim has found that among the major benefits of small company membership is the ability to remain involved with IASA moving forward and into the future. “The biggest thing to me is being a part of the IASA community,” said Morton. “It’s a terrific organization and I want to support it in any way that I can.”

In response to the evolving needs of insurance companies, IASA is proud to offer the small company membership. For additional information, please visit www.iasa.org or contact Sheila White-Smith, IASA Manager of Member Services at (919)489-0991.

story. Make sure you credit the place you found it. For example, you might tweet the following completely hypothetical examples:

Interesting story on #SolvencyII requirement dates from @reactionsnet http://inserturlhere.com/solvencyIIdelays or #InsuranceClaims outpacing 2014 rate by 20% as per @_INN http://insurancenewsstory.com/claimsjumpin2015

Note that you can begin a tweet with a hashtag, but you never want to begin a tweet with a twitter handle. If you begin a tweet with @_INN, for example, then only followers of both you and @_INN will see the tweet in

your feed. This is called an @ reply tweet, and serves a useful purpose; it’s just not good for a tweet you want everyone to see.

6. Retweet Other Content. A retweet is a way of promoting someone else’s post by putting it into your own Twitter feed. So if I retweet one of @IASAInc’s posts, my followers see it in their feed even if they don’t follow @IASAInc. This may seem silly, but Twitter is about networking, and you get what you give. If you constantly tweet content but never tweet other people’s content, then you’ll never get engagement yourself. So when someone you follow posts an

interesting article or a statistic, hit the retweet button and post it to your own feed. They’re more likely to start following you back, and others who look at your feed will see that you are engaging, making them more likely to follow you.

That’s it. You’re now up on Twitter. Just remember to tweet professionally and avoid sarcasm. Behave like you would in a networking event; your tweets should have your own voice but should generally be positive in tone and reflect the brand you want to portray. If you wouldn’t say it to a customer or your boss, then don’t tweet it.

In our next article, we’ll discuss how to make your LinkedIn profile shine. In the meantime, if you have any questions feel free to tweet at me @dmreffitt — and this is one of those times where you would want to begin the tweet with the Twitter handle!

Twitter continued from page 49

Member Spotlight continued from page 53

Sonia Cliffel is Vice President for First American Equipment Finance, as well as a member of the IASA Membership Committee and an IASA Bord Member At-Large. She can be reached for further comment via email at [email protected].

Darin M. Reffitt, is a Director, Demand Generation & Campaign Management at EIS Group. He can be reached for further information via email [email protected] or @dmreffitt on Twitter



ASSOCIATION NEWS

Technology is not static. It is living, breathing, and developing. Therefore, it is no surprise that IASA’s e-Learning

Committee continues to challenge itself to grow and develop through virtual learning communication channels.

The history of the e-learning Committee is somewhat short. It began under the Seminar committee and then blossomed into its own entity, initially entitled Distance Learning. It has now materialized into the e-Learning Committee. This committee is responsible for developing content and delivering mechanisms for the presentation of virtual education programs to IASA members and customers within the insurance industry. The classes and text books developed by this committee are suitable for Financial, Technology, and Operations professionals.

As with anything new, and in this case somewhat unfamiliar to many of the volunteers in IASA, the e-learning committee has had its share of growing pains. These

growing pains did not become roadblocks nor did they stagnate the committee’s progress. In fact, these initial road blocks ignited the committee and are now becoming the foundation for the their future success. The virtual delivery methods for learning helped the team to recognize limitations and opportunities. Challenges with the webinar vendor in 2014, provided an opportunity to re-evaluate the direction, objectives, and goals of the committee.

Celeska Fredianelli’s veteran experience with IASA led her first to build and impassion a strong committee that was dedicated to stretching their own skills and to depend on the IASA family for feedback and direction. “The beauty of volunteering with IASA is no matter how hard the challenge presented to you, there is a great support network cheering you on. I feel it’s my job as Chair of e-learning to channel that same support to the committee and point out our successes.” stated Celeska. The e-learning committee is made up of 31 volunteers. These volunteers are broken down into several sub-committees with strong leaders: Handbook/Strategic Plan (Melis Carroll), Technology (Anil Chacko), ARF & Career Skills (Robert Firoz), Public Relations

– Marketing (Luke Forrest), Social Media (Joe Friend), Internal Webinar/Education (Jessica Lasher), and Textbook (Joanne Kerbey).

The Committee identified webinars as the area with the greatest growth opportunity.

COMMITTEE SPOTLIGHT

e-Learning Road Blocks Create a Strong Foundation for SuccessBy STEPHANIE LEICHT

The virtual delivery methods for learning helped the team to

recognize limitations and opportunities.”



Previous vendors had not met the needs of IASA, causing real road blocks. A search for a new vendor began under the tutelage of Beech Turner and was completed when this committee’s leadership passed to Celeska. The e-learning Committee combined with IASA staff researched the best options for developing a strong webinar program. After extensive research, the committee settled on two vendors as finalists. With the assistance of Chapter Advisory, an internal test webinar was created focused on Chapter learning. As a result, a clear winner was established, IASA chose ON24 as our vendor. ON24 provides a platform that is accessible and intuitive, meeting today’s requirements and providing a real vision for the future of IASA webinars.

Areas of focus for the webinar in 2015, have been to develop a strong structure or

“Best Practices” for the e-learning initiatives which include: developing strong webinar programing, creating a handbook that outlines steps to successful webinars, and clear definitions for the roles of webinar Track Leaders, Producers, Moderators, as well as Presenters. This strategy is paying off. In

February, e-learning hosted the “Underwriter of the Future” webcast, attendee Nikki Dugan responded to this webinar indicating “I wanted to take a moment to thank you for hosting such an informative, engaging, and enlightening session….I enjoyed getting firsthand insight into this particular topic as I found the discussion to be relevant to more than one genre.”

Additionally, the committee made it a goal to create webinars that are both educational and informative. In 2015, they will be hosting webcasts offering up to date information for exhibitors as well as

those participating in the vendor connect tours during the June, IASA conference. e-Learning made it a goal to begin to offer CPE credit by the end of 2015, via webinars. The committee has exceeded their goal with the first CPE webcast occurring in April, 2015. They are working hard with the other committees such as Marketing to promote the calendar for webinars which they hope will be solidified for the remainder of 2015, in time to promote in Vegas. Future goals include sponsorships of webinars and virtual conferences. The committee is aware that strategic planning and taking smaller, incremental steps is key to their future success. Therefore they have flexible goals moving forward and plan to adapt to IASA demands and the needs of the members. This mottocommittee is to

“challenge their own comfort zones, grow, learn, and work together”

It is evident that their motto is the building block for their successes today and well into the future. Watch fore-learning to continue to go ALL IN!

eLearning continued from page 55

Stephanie C. Leicht of GhostDraft is the editor of the Interpreter magazine for IASA. She can be reached for further information or comment via email at [email protected].

Areas of focus for the webinar in 2015,

have been to develop a strong structure or

“Best Practices” for the e-learning initiatives.”

ASSOCIATION NEWS

EDUCATION DEDICATED TO GROWTH AND EXCELLENCE

JOIN US FOR IASA’S HIGHLY RATED EXECUTIVE EDGE CONFERENCESEPTEMBER 20 – 21, 2015 • Hyatt Regency St. Louis at the Arch

PROGRAM HIGHLIGHTS:Golf outing on Sunday Evening followed by a Reception/Dinner • Keynote addresses by Chuck Todd and John Sileo • Industry Pulse Check • IASA’s Technology Innovation Award Presentations

SAVE THE DATE! For more information go to www.iasa.org/EDGEChuck Todd John Sileo

KEYNOTES

IASA’S E-LEARNING WEBINAR SERIES NOW OFFERS CPE CREDITS CONVENIENTLY AT YOUR DESK. Best of all, it’s FREE for IASA member companies and their employees, with no limit to the number of people that can attend and receive CPE credit.

The IASA Webinar Series has been expanded into a robust suite of online educational programming that covers NAIC, Financial, Technology, Career Skills and other insurance-related topics.

• FREE CPE credit available for members on live webinars

• Archive of past webinars is available On Demand (CPE credits are not available for archived webinars)

Enhanced Interactive Experience:

• Resource widget for downloadable presentations, videos and accessing websites mentioned on the presentation console

• Q&A Widget to get answers to technical or content questions

• Social media access

• Collaboration widgets for attendee engagement are coming soon

• Easy registration plus a calendar icon for your desktop

IT’S TIME YOU GOT ALL THE CREDIT YOU DESERVE.

e-learningWebinar Series

GO TO IASA.ORG AND REGISTER FOR THE NEXT WEBINAR AND GET THE CREDIT YOU DESERVE.











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